1. Cheryl Seagraves
Customer Service Specialist, Freelance Writer, and Artist/Illustrator
1206 Claywill Cir - Monroe, GA 30655 cherenseagr@yahoo.com
404-490-7135
I have worked in the role as management in retail for the past 10 years. I enjoy working with the public and
meeting new people. Iam looking for opportunities working during the hours when I'm notin school.Customer
service and multi-tasking are myspecialties.
WORK EXPERIENCE
Author of "Life Over Love" - April 2013
Professional Face painter 2012
Illustrator and Graphic design artist; Specializing in adobe
creative suite
Department Manager- Health and Beauty Aids (HBA)/ Cosmetics
Wal-Mart Supercenter - Monroe, GA - 2010 to 2013
Involved in merchandising, price changes. Responsible to oversee productivity of personnel within the
department,maintaining the proper signing,sales,inventory and customer service.
Skills- Providing excellentcustomer service,works well under pressure/deadlines,merchandising to increase
sales/profits.Preventing shrink within the department.
Department Manager- Stationary/ Celebrations/ Fabrics and Crafts
Wal-Mart Supercenter - Conyers,GA - 2008 to 2010
In charge of the price changes, merchandising, and inventory management of the department as well as
planning for the seasonalevents and "Back to School"sales and customer service ofthe departmentand store.
Skills-.Providing excellentcustomer service,works well under pressure/deadlines,merchandisingto increase
sales/profits.Also prevent shrinkage within the department.
Sales Associate- Infants Department
Wal-Mart Supercenter - Conyers,GA - 2006 to 2008
Responsible for maintaining cleanliness of the department, assisting customers and helping to reduce
shrinkage within the departmentand throughoutthe store.
Skills- Customer service.
Cashier
Wal-Mart Supercenter - Conyers,GA - 2005 to 2006
Ringing up items for customers,providing customer service and assisting customers with their needs.Skills-
resolving issues with disgruntled customers and providing excellentcustomer service along with suggestive
sales to increase revenue.
Office Manager
Osbourn Heating & Air - Snellville,GA - 2003 to 2004
Responsibilities include,butnot limited to the bookkeeping,answering phone calls,creating and sending
invoices to the jobs and dispatch.
Skills- Customer service,bookkeeping/accounting.

2. EDUCATION
Medical
Georgia Medical Institute - Atlanta, GA 2002
Business Marketing
DeKalb Technical College - Covington, GA 1999
Currently Attending The Art Institute of Atlanta
Bachelor's Degree in Fine Arts focusing on Illustration
Graduation date April 2018