1. DENISE WILSON
214-684-9109
PROFESSIONAL SUMMARY
Dynamic, results-focused full life cycle recruiting professional with commitment to
client service and creative recruitment. Proven track record of success locating,
identifying, and closing top candidate talent, with a special emphasis on hard-to-fill
positions. Build and maintain candidate relationships to ensure a consistent talent
pipeline. Proven ability to self-manage multiple positions by sourcing, screening,
qualifying, coordinating interviews, negotiating and closing candidates.
WORK HISTORY
Walmart Pharmaceuticals- Call Center November 2015-April 2016
Customer Service Rep
Completed work assignments and priorities in Health and Wellness Non-Store Operations.
Complied with company policies, procedures, and standards of ethics and integrity Provides
customer service to pharmacy patients. Set up pharmacy shipments. Make outbound calls to
obtain payment for shipment. Answer between 30- 40 calls per day. Provide Excellent
customer service.
Field Solutions July 2014-October 2015
Sr. Technical Recruiter
Provided technical recruiting expertise to clients in various states. Developed recruitment
sources, conducted cold calling, ran reference checks, verified employment and academics,
andnegotiated contract rates, salesand verbaloffers. Transformedayoungrecruitment staff
into a dynamic team through various training methods incorporating industry knowledge,
time management, interviewing skills. Verify that technician has checked into site correctly
as well as check out correctly. Verify reasons as to why a technical is on site over required
time and resolve issue.
Vodastra Solutions July 2012-May 2014
Recruiting Specialist
Consult with business and functional leaders to define competencies for specific roles.
Interview, pre-qualify, negotiate offersandclosehires. Prescreenedcandidateswith detailed
phone screens, evaluating candidates’ combability with specific job requirements. Ensuring
a right fit prior to submission to client. Track candidates’ compatibility with specific job
requirements. Track candidates’ activities (i.e. phone calls, and emails). Verified technician
showed up to required site on time as well as followed up to make sure work has been done
correctly.

2. Lloyd ward & Associates March 2011- June 2012
Debt Analyst Supervisor
Manage a team of twenty debt reps. Implemented repayments options on loans and credit
cards.
Sent and reviewed documents with customers on repayment options with creditors
Maintain residual reports on cash flow. Teams main goal was to bring revenue into the
company. Perform weekly training sessions, such as side by sides, double jacking and call
reviews. Prepare documents on procedures and guidelines. Handled escalated calls from
customers and creditors via inbound as well as outbound calls.
Geico Insurance Company March 1999- January 2004
Customer Service Rep
Handled incoming calls approximately 30-40 per day from policyholders, responding to
inquiries, resolving problems and correcting policy errors. Provided quotes and executed
online policy changes for auto, home and excess liability. Used consultative selling
techniques to provide leads for telesales personnel. Greet transfer and hold calls. Build
rapport, listen, clarify and manage conversational flow. Manage upset customers, conflicts
and challenging situations. Deliver outstanding service, exceed expectations and build long-
term loyalty. Work in teams and in a self-directed environment
SKILLS: Project Management, troubleshooting/problem resolution, IT recruiting,
negotiating.
EDUCATION
Dec 2006 Texas A&M University-Commerce, Bachelor of Science Degree with ,
concentrations in Sociology and Criminology, Commerce, TX