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Social Media Marketing
» 	 Joke Hautekiet
	 Howest, University College West-Flanders, Belgium
Social media marketing = a quick fix?
	 •	 Obtain some Facebook likes
	 •	 Buy some fake Twitter followers
	 •	 Tell customers you are the best company
	 	 in the world in your blog articles and start 	 	
	 	 blasting away.
The truth?
“It takes time, effort and persistence.”
» Social Media Marketing »
¹ The future consumer
» 	Customer experience
	 adding value with content 			
	 that engages your
	 customers which
	 •	 inspires (co-creation, recipe)
	 •	 educates (how-to video)
	 •	 informs (product video, daily deal)		 	
	 •	 entertains (game, interactive)
Forget about “you”. Think about “them”.
» 	Technology vs Marketing
	 Technology will facilitate
	 Marketing to:
	 •	 make more money
	 •	 create a better experience
	 •	 be more efficient
	 Social Media Marketing is not
	 about putting up a Facebook page.
	 It is an additional tool in your
	 total marketing plan.
» 	Selling without selling
	 •	 not about the product
		 but about the story
Video: TED-talk Simon Sinek: Start with why
» 	Selling without selling
	 •	 create your own mediachannels
» 	Selling without selling
	 •	 design & creativity
» Social Media Marketing »
2
Viral Liquid Content
Video: http://goo.gl/MMip4 Video: http://goo.gl/xBauW
» 	Manage your content
	 •	 “first fire bullets, then grenades”
		flexibility: small experiments,
		 concentrate on what works
	 • 	big and small stories (redbull)
	 •	 social media goals/milestones
	 	 (belgian red devils)
	 •	 3-month planning instead of 1 year
» Social Media Marketing »
3
Social Media tools
» 	Social Media: popular tools
	 1.	 Facebook
	 2.	Twitter
	 3.	LinkedIn
	 4.	Blogs
	 5.	Youtube
	 (6.	Google+ )
	 7.	 Photo Sharing:
		 Flickr, Instagram, Pinterest
	 8.	Social Bookmarking: StumbleUpon
	 9.	Geo-location: foursquare
	 10. Daily deals: groupon, free app a day
Video: http://vimeo.com/19826810
» Social Media Marketing »
4
Think Integrated
80% of
online success
depends
on offline
behaviour
Video: www.akqa.com/#/work/heineken/star-player/

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Social mediamarketing jokehautekiet

  • 1. Social Media Marketing » Joke Hautekiet Howest, University College West-Flanders, Belgium
  • 2. Social media marketing = a quick fix? • Obtain some Facebook likes • Buy some fake Twitter followers • Tell customers you are the best company in the world in your blog articles and start blasting away. The truth? “It takes time, effort and persistence.”
  • 3. » Social Media Marketing » ¹ The future consumer
  • 4. » Customer experience adding value with content that engages your customers which • inspires (co-creation, recipe) • educates (how-to video) • informs (product video, daily deal) • entertains (game, interactive) Forget about “you”. Think about “them”.
  • 5. » Technology vs Marketing Technology will facilitate Marketing to: • make more money • create a better experience • be more efficient Social Media Marketing is not about putting up a Facebook page. It is an additional tool in your total marketing plan.
  • 6. » Selling without selling • not about the product but about the story Video: TED-talk Simon Sinek: Start with why
  • 7. » Selling without selling • create your own mediachannels
  • 8. » Selling without selling • design & creativity
  • 9. » Social Media Marketing » 2 Viral Liquid Content Video: http://goo.gl/MMip4 Video: http://goo.gl/xBauW
  • 10. » Manage your content • “first fire bullets, then grenades” flexibility: small experiments, concentrate on what works • big and small stories (redbull) • social media goals/milestones (belgian red devils) • 3-month planning instead of 1 year
  • 11. » Social Media Marketing » 3 Social Media tools
  • 12.
  • 13. » Social Media: popular tools 1. Facebook 2. Twitter 3. LinkedIn 4. Blogs 5. Youtube (6. Google+ ) 7. Photo Sharing: Flickr, Instagram, Pinterest 8. Social Bookmarking: StumbleUpon 9. Geo-location: foursquare 10. Daily deals: groupon, free app a day
  • 15.
  • 16. » Social Media Marketing » 4 Think Integrated 80% of online success depends on offline behaviour
  • 17.
  • 18.