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RMM London

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An ROI framework for a brand's social media activity
Customer Complaints Management in Financial Services
An Approach to Multichannel Retailing
RMM Credentials 2013
RMM - Social media for small businesses
RMM - Trends for beauty & luxury sector, Summer2010
RMM - Social media party planning
RMM - Social media creative planning framework 'KUDOS'
RMM - Guide to social technologies and their impact on different business functions