Enterprise Content Management has changed dramatically over the past 20 years. It’s no longer about the repository. In this day and age it’s about digital experience, mobility, flexibility, choice and automation. In this session we’ll explore the evolution of ECM and what the future of productivity looks like in the Future of SharePoint & Office 365.

1. Evolution of Content Management
Presented by Joel Oleson
Regional Director Microsoft Practice
Konica Minolta Business Solutions
@joeloleson

3. manage store
preserve deliver
capture
Five ECM
components
defined by
AIIM…

4. Give up on the dream of
one enterprise ECM
Repository…

5. Current State
of Enterprise
Content
Management
• According to Forrester, 70% of
organizations are using two or more
ECM solutions, and 29% are using
four or more solutions.
• AIIM reports that 52% of
organizations have three or more
ECM/DM/RM systems and 22%
have five or more systems.
• The problem is even more
challenging at the largest
organizations, with 38% reporting
more than five ECM/DM/RM
systems in operation.

6. BI
Collab CMS
ECM
Portals Search
Word
processing
Presentations
Spreadsheets
Office 1.0
1990
Microsoft Office SharePoint Server
2007
Office 365 Today
Convergence
Mobility
Intrusion
Detection
Cyber Security
Machine Learning
AI
Digital
Transformation
Evolution of Office

7. Consumerization of IT
• 87% of Senior Managers Upload Business Files to a
Personal Email or Cloud Account
"I had an ancient
version of a PDA
and used it,"
Powell added
She often
struggled to use
the technology
and had to rely on
staff for help
operate the
machines. As one
aide described it,
Clinton “wasn’t
very tech savvy
and would get
frustrated with
the process.”
Pagliano set up a
Windows Small
Business Server,
as well as a
BlackBerry
Enterprise
Server to run the
Clinton devices.
The FBI found “many DoS employees used personal
email accounts because they were more easily
accessible.” Clinton aide Monica Hanley told the FBI that
“her state.gov email account was not as easily accessible
as her Gmail account and on some occasions she used
Gmail when she could not access her State.gov account.”
There were particularly problems connecting to
State.gov accounts on board the Air Force planes that
Clinton used to travel, so staff often would use Gmail or
other personal accounts while traveling.
In a Stroz Friedberg survey, almost three-quarters of
office workers admitted to uploading their business
files to personal accounts — and senior managers
were even worse, with 87% of them failing to use
their company’s servers to store sensitive company
documents.

8. Shadow IT or Business Unit IT?
• _______ is an awesome service. You can back your files up to the
cloud, sync them between any device, and share them with your
friends.
• We create and organize folders just like you would on any file server
The _______ app loads on all of our staff’s hard drives and then all
files show up on their computer just like they would on a hard drive.
There’s no need to go to the web, the files are just there.
52% of organizations still
dependent on File Shares as
Enterprise Content Management

9. Only one thing is constant and that
is change…
Heraclitus, a Greek
philosopher, is
quoted as saying
"change is the only
constant in life."

10. Failing Fast is the Quickest
Route to Digital Transformation
In the digital era, failure is accepted and seen as
part of a successful digital business.
Failure must be fast, and the
lessons learned
from failure should be
even faster. It allows businesses
to take a 'shotgun approach'
to digital transformation.
Harvard Business Review &
Innovation Enterprise

11. Agile
The typical company accesses
between 10 and 16 off-the-shelf cloud
applications, up about 20 percent
from last year.

12. Top 10 SaaS Cloud Apps for 2017
1. Office 365 #1 (same)
2. SalesForce (same)
3. Box (same)
4. AWS (up from #5)
5. Gsuite (down from #4)
6. Concur
7. Jira (up from #16)
8. Slack (up from #12)
9. Zendesk (down from #7)
10. ADP
11. Dropbox (down from #10)
https://www.channele2e.com/2017/01/23/top-25-saas-cloud-
apps-for-business-2017/

13. Microsoft’s Datacenter is More Secure than Yours
87% of organizations are
concerned about cloud chaos.
- AIIM Aug 2016

14. All of the major
REVOLUTIONS are
happening right now
in the cloud and next
generation tech…
Don’t be left behind…

15. Traditional to Next Generation
Check in/check
Out Version
Control
Multi user
editing
Search and
navigation
Discovery and
Predictive
Organizing
documents files,
folders
Metadata
Driven
Business
Intelligence
Predictive
Analytics
Think
• Simple
• Mobile
• Multi User Editing
• Predictive
• Machine Learning
• AI
• Natural Language
Processing
• Auto tagging
• Enrichment
• Bots
• Self Healing
• Self learning

16. Demo Termset

17. Demo Nintex with Cortana

18. Slack has burst onto the scene, ranked No. 8 now.
The application wasn’t even in the top 25 at this
time in 2015. – Okta

19. Where I’ve been or Teams Usage during Preview

21. How does your Team work?
• In person meetings
• Teleconference
• Video conference
• In person chat
• Instant message/Chat
• Email
• Workspace
• Social network
We work on 2x more Teams than we did 5 years ago…
- Microsoft US IW Survey 2009, 2014

22. Teams Information Architecture
Chat
Bots
1:1 Group
Teams
Channels
Tabs
Conversations
Files
Notes
More &
Custom…
Connectors
OOB
Custom…
Owners &
Members
Meetings
Skype Video
Voice Screenshare

23. Partner
External
Group
(June 2017)
Yammer and Teams: Let’s Draw a Line…
Enterprise Feed
Everyone to
Everyone
Team
Department
Division
Virtual
Team/Group
No more than
600
Product Line
Public Group
Anyone Can Join
Private Group
No Opt in
Dirty Desk
Clean Desk
Microsoft Teams
Maximum
999 members
No MAX

24. Bots!
• T-Bot
• Polly
• Zoom.ai

25. Next Steps
Start with an Innovation Team and incubate next generation solutions
Identify a team to begin pilot
Get budget and a timeline. Fail fast! And Win!
1
2
3

26. Questions…
Slides are at
http://slideshare.net/joleson
Tweeted by @joeloleson
Connect at
linkedin.com/in/joeloleson