Microsoft Teams as a Platform - Microsoft 365 Application Platform Maturity Model
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Teams has arrived at a time where users are ready for a tool that combines the power of communication and collaboration. Teams as a platform promises to unite the plethora of productivity tools in a way where they are used just in time.
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Microsoft Teams as a Platform - Microsoft 365 Application Platform Maturity Model
- 1. Joel Oleson, MVP & RD Director @ Perficient @joeloleson Collabshow.com Teams as a Platform MN Admin Day * Special Guest Demo: Chris Barber Shares a Peak at Teams Apps in Power Platform Azure Dev Ops
- 5. Capability Maturity Model Carnegie Mellon “Maturity" relates to the degree of formality and optimization of processes, from ad hoc practices, to formally defined steps, to managed result metrics, to active optimization - CMMI 1986, 2006 https://en.wikipedia.org/wiki/Capability_Maturity_Model •Undocumented processes in a state of dynamic change, tending to be driven in an ad hoc, uncontrolled and reactive manner by users or events. Chaotic or unstable environment. Level 1 - Initial •Processes are repeatable, possibly with consistent results. Process discipline is unlikely to be rigorous, but where it exists it may help to ensure that existing processes are maintained Level 2 - Repeatable •Sets of defined and standard processes for improvement over time. Standardized processes are in place. Competence has not been broadly achieved in a range of situations. Level 3 - Defined •Process seen across a range of operational conditions in multiple environments, tested with process refinement and adaptation to demonstrate competence. Level 4 - Managed •Focus is on continuous process and performance improvement and through both incremental and innovative technological changes against improvement objectives. Level 5 - Optimizing https://docs.microsoft.com/en-us/microsoft-365/community/microsoft365-maturity-model--intro
- 6. INITIAL | Out of the Box Apps | COTS Apps REPEATABLE | Teams Apps | App Templates DEFINED | Custom Apps | Pre-production MANAGED | Structured Dev | N-Tier Environments OPTIMIZING | Pipeline | Azure Dev Ops Microsoft 365 Dev Ops Maturity Model Based on by Carnegie Mellon: Capability Maturity Model, 2006 Adapted by Joel Oleson @joeloleson 2020
- 7. Teams is NOT Zoom or just a new version of Skype
- 9. 9 Hub for Modern TeamWork “The future of digital working will offer tools that let us tie communications, content, tasks, applications, collaborative work and other elements together around work streams.” – Efraim Freed 2015 Communication & Collaboration Variety of Change Requests and Tasks Projects,updates,activities Modern Work Apps & Interfaces Modern Teamwork Teams
- 10. INITIAL Out of the Box Apps | COTS Apps REPEATABLE Teams App Templates DEFINED Custom Apps| Pre-production MANAGED N-Tier Environment | Dev/Test/Prod OPTIMIZING Change Management Pipeline | Azure Dev Ops Teams App Dev Maturity Model
- 11. Vision of the Teams platform
- 12. 13 Teams is the Hub for Modern Teamwork Teams is a modern chat-centered workspace in Office 365 that enables teams to be more productive by giving them a single and secure location that brings together everything a team needs: chats, meetings, calls, files and tools. Meetings Meetings in Teams include audio, video, and screen sharing. Files Keep track of all the documents that have been uploaded. Bots Bots are automated programs that respond to queries or give updates and notifications. Connectors Connectors deliver content and updates from services you frequently use directly into a channel. Chat Chad in public or private groups or one-on-one. Apps Teams provides a number of first-party (Microsoft provided) and third-party apps. Teams Channels Channels are dedicated sections within a team to keep conversations organized. Calls Provides business calling for people on a global scale. Tabs Tabs allow team members to access services within a channel or in a chat.
- 13. Messaging & Communication Comm Sites Modern Intranet Hubs, Lists Projects Stream Streaming Video Intelligent Files Collaboration Team Sites/Team Work File Storage Apps Chat, Calls, Meetings, Tasks Yammer Communities like Facebook groups & Employee Engagement Microsoft 365 Forms, Workflows, Automation Power Automate Automation & Integration Teams First Approach
- 14. Who can create Create site (SharePoint) Create team (Teams) Create shared library (OneDrive) Create group (Outlook) Standards Prefix-suffix naming policies, fixed strings or user attributes Custom blocked words Sharing Manage who can add guest users Turn sharing option on or off Turn on or off guest access to group files and OneNote Configure external sharing for SharePoint Configure expiry Set expiration duration Choose which Groups policy will apply to Set policies Classification Retention Sensitivity eDiscovery Data Loss Prevention Templates Teams templates SharePoint site designs Dept & LOB Hubs Themes Manage Teams Admin Center SharePoint Admin Center Office 365 admin center Office 365 adoption content pack Groups report Teams First: Unified Governance Day Forward Quick Reference
- 15. 17 Teams Governance, Compliance & Security (Quick Reference) P1 E5
- 16. INITIAL Out of the Box Apps | COTS Apps REPEATABLE Teams Apps Templates DEFINED Custom Apps| Pre-production MANAGED N-Tier Environment | Dev/Test/Prod OPTIMIZING Change Management Pipeline | Azure Dev Ops Teams App Dev Maturity Model
- 17. Demo Lists in Teams
- 18. Microsoft Teams provides a powerful and extensible platform Build apps with a rich set of capabilities to reach your users through chat, channels, notifications and personal workspace. Integrate with new or existing business processes and services Connectors Post rich updates to channels Activity Feed Engage users via feed notifications Bots Help users get tasks done in conversations Adaptive Cards Add rich interaction to your connector cards Message Extensions Allow users to query and share rich cards in conversations Tabs Surface rich content as well as SharePoint Framework* based solutions Build in intelligence and connect to data that drives productivity Microsoft Graph App Store Drive engagement by submitting your app to our app store or just to certain company stores Most popular! Low-code/No-code options
- 19. Templates and Apps for Microsoft Teams Teams templates are pre-built definitions of a team's structure designed around a business need or project. You can use Teams templates to quickly create rich collaboration spaces with channels for different topics, provide automation and bots as well as preinstall apps to pull in mission-critical content and services. Teams templates provide a predefined team structure that can help you easily create consistency and capabilities across your organization. People Manager Framework Company Communicator FAQ Plus HR Support Bot Crowdsourcer Bot Expert Finder Bot Icebreaker Bot Associate Insights App Get started with Microsoft Teams Apps and Templates:
- 21. INITIAL Out of the Box Apps | COTS Apps REPEATABLE Teams Apps | App Templates DEFINED Custom Apps| Pre-production Embracing Makers MANAGED N-Tier Environment | Dev/Test/Prod OPTIMIZING Change Management Pipeline | Azure Dev Ops Teams App Dev Maturity Model
- 22. 24 Maker Culture and Movement… Gartner estimates that 65% of all app dev will be low code by 2024 Any user licensed to Power Apps is given the Environment Maker role in the (default) environment
- 23. Technical Skills EnterprisePopulation Pro Dev WORD EXCEL LISTS SHAREPOINT JAVASCRIPT, HTML 5, CSS C#, OBJECTIVE C, F# POWERPOINT Technical Skills Across an Organization
- 24. Microsoft Teams as a Platform Productivity Apps Low Code Dev + Pro Dev & Azure Dev Ops Support and info Processes and Custom Apps Departmental tools Employee resources Process Automation, RPA and workflow Integrated apps, processes automation, and business intelligence Microsoft Teams Line of Business Integration
- 25. Building a Power Platform COE People Process Technology Biz App Champions Community Policies Training & Workshops Rapid Prototyping Tools & Platform Power Platform COE Starter kit
- 27. Microsoft CoE Starter Kit
- 28. 30
- 29. INITIAL Out of the Box Apps | COTS Apps REPEATABLE Teams Apps | App Templates DEFINED Custom Apps| Pre-production MANAGED N-Tier Environment | Dev/Test/Prod OPTIMIZING Change Management Pipeline | Azure Dev Ops Teams App Dev Maturity Model
- 32. Environments Dev • Development • Devs Only Test • Quality Assurance • No Development • Testers and QA UAT/Staging • User Acceptance • Validation Production • Release Code • Real Users Sandbox ProductionDeveloper or Sandbox Type Description Rights Production Production environments are what you should use for any environments on which you depend. Full control. Default Default environment that's created automatically. Can be renamed, but not deleted. Limited control—all licensed users* (Environment maker) Sandbox These are non-production environments, which offer features like copy and reset. Sandbox environments are used for development and testing, separate from production. Full control. If used for testing, only user access is needed.. Trial 30 day Trial environments. Limited to one user. Full control. Developer Developer environments are created by users who have the Community Plan license. They can't be shared with other users. Only a single user account with the Community Plan has access.
- 33. 35 Development Tools for M365 Pro Devs Teams App Studio Team App Templates SPFx SharePoint Framework Javascript SDK for Tabs Connectors & Webhooks Node.js Framework SDK for Bots .NET Bot Framework SDK Yeoman Generator for Teams
- 34. msft.it/6012TNMX4 Teams Home site app Modern Communication Site pinned company branded intranet as a top level app in Teams for an immersive site experience, complete with navigation, mega-menus and support for tenant wide search providing quick access to company curated resources, important sites and news similar to those provided by the SharePoint App Bar in the web.
- 36. INITIAL Out of the Box Apps | COTS Apps REPEATABLE Teams Apps | App Templates DEFINED Custom Apps| Pre-production MANAGED N-Tier Environment | Dev/Test/Prod OPTIMIZING Change Management Pipeline | Azure Dev Ops Teams App Dev Maturity Model
- 37. Azure DevOps Azure Pipeline Build Tools https://marketplace.visualstudio.com/items?itemName=microsoft-IsvExpTools.PowerPlatform-BuildTools Create/Delete/Copy/Backup/Restore environments synchronization of solution metadata (a.k.a. solutions) between development environments and source control, generating build artifacts, deploying to downstream environments, provisioning/de-provisioning of environments, and the ability to perform static analysis checks against your solution
- 38. 41 What is the Graph API? • Microsoft Graph exposes REST APIs and client libraries to access data in Microsoft 365
- 40. 43 Questions? Let’s connect… Follow me to the ends of the earth. Contact Joel Oleson Joel.Oleson@Perficient.com Linkedin.com/in/joeloleson @joeloleson Collabshow.com Travelingepic.com Chris Barber Chris.Barber@Perficient.com
Editor's Notes
- Joel Prefix, Block bad words, PowerShell to allow only certain people to create teams, Office 365 admin for guests
- Joel Many of the capabilities discussed are included with Office 365 E3 but many are not. Some require additional subscriptions including…<click> Azure Active Directory Premium P1 or P2….<click> Office 365 E5 or Advanced Compliance….<click> Enterprise Mobility Suite….<click>
- Teams applications can add a number of features to the Teams UI Tabs and Bots are the two most important, and both are possible using low-code/no-code solutions With the addition of code, you can add even more; some of our upcoming workshops go deeper into the coding and discuss these other options. ****************************************************************************************************************************************************** Tabs allow you to surface rich content within Teams, so you can bring the tools and services your team cares about right into a channel or private chat. Add rich dashboards and data visualization, collaborate on documents and note taking, manage tasks across the group, and share designs. Bots help users get tasks done in conversations in Teams. Bots can do things like kick-off workflows and provide related status, give and receive kudos from team members, create lightweight surveys to gauge employee satisfaction, and answer natural language questions about sales and customer usage data. Connectors help bring useful information and rich content from external services into channels in Microsoft Teams. Get social media notifications, updates about pull and push requests, and news updates. With Actionable messages, you can add rich content to your connector cards. Message extensions allow users to query and share rich cards in conversations. Activity feed notifications engage users via feed notifications. To learn more about the Teams developer platform, visit the Office Dev Center at Developer.Microsoft.com/Microsoft-Teams. And with this rich set of capabilities, many the result of partner feedback, it has opened up significant opportunities for you as partners to create a very wide range of customized solutions for your customers.
- Together
- Chris Organizations today have a broad set of technical skills spread across many roles. Traditional IT roles only account for a small percentage and often have the least understanding of what a business needs. Solutions built on the Power Platform empower the whole organization to be involved to innovate faster. We see this across the various departments right, the finance and accounts payables department have macros so complicated that only they can create and/or repair, our marketing group has great design and PowerPoint knowledge. The Power Platform opens your organization up to take advantage of everyones skillsets and ideas to enable citizen developers. In a recent study on why citizen developers exist they found that 33% of the reason shadow IT existed in organizations was due to a lack of the business knowledge the IT department had over a given departments systems or workflows. So in moving towards the power platform enable those users to be apart of the development of their own systems, hold hackathons or polls for ideas from the staff. Engaging your users is one of the first important steps to ensuring that they are onboard and will adopt it.
- 26
- Chris The graph API, if you haven't heard about it yet, it is something to definitely check out and in my opinion one of the best thing Microsoft has released in the last few years. Even if you're not a developer, even if you're not utilizing it right now, it's something worth spending the time to learn. It connects you to the entire Microsoft stack, Excel, Teams, Azure, Users, Planner, SharePoint, dynamics, you get the hint. Anything and everything that you could probably think about. The great thing about it is if there isn’t a connector for what you are trying to achieve the graph API has an API that allow you to reach out and touch it. Office 365 services: Delve, Excel, Microsoft Bookings, Microsoft Teams, OneDrive, OneNote, Outlook/Exchange, Planner, and SharePoint Enterprise Mobility and Security services: Advanced Threat Analytics, Advanced Threat Protection, Azure Active Directory, Identity Manager, and Intune Windows 10 services: activities, devices, notifications Dynamics 365 Business Central