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KMWorld - The Future of Enterprise Content Management (ECM)

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The information management market has grown from document management, through enterprise content management to content services platforms - and more change is sure to come.

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KMWorld - The Future of Enterprise Content Management (ECM)

  1. 1. The Future of ECM Dave Jones, VP Product Marketing
  2. 2. From ECM to Content Services Transforming Information Management Three Key Trends for 2019 Agenda 1 2 3
  3. 3. Let me tell you a story….
  4. 4. In the beginning there was…. Document Management
  5. 5. Then along came… ECM
  6. 6. Enterprise Content Management (ECM) “...the strategies, methods and tools used to capture, manage, store, preserve, and deliver content and documents related to organizational processes.” AIIM circa 2000
  7. 7. Then in early 2017 ECM IS DEAD!!!
  8. 8. What was wrong with ECM? 1 ECM was sold as a technology 2 Most organizations are not content-first 3 ECM is only a piece of the overall puzzle 4 A single version of the truth never really existed
  9. 9. Introducing… Content Services
  10. 10. “The future of ECM is based on services that can be combined to create applications focused on business outcomes.” Gartner, 2017
  11. 11. From ECM to Content Services ECM was • Single repository • Designed to solely serve information management professionals • A single vendor solution Content services IS • Multi-repository • Designed for use anywhere in the organization by anyone on any device • A connected eco-system of services
  12. 12. Transforming Information Management
  13. 13. Content Chaos Reigns of organizations struggle to find the right information in a timely manner believe that getting access to information locked in legacy systems is vital have an inability to connect information from different systems 76% 75% 79%
  14. 14. How do we solve the content chaos within a modern enterprise to get the best from our information assets?
  15. 15. Current Situation Existing ECMs Cloud Storage EFSS Legacy Systems 3rd Party AppsStandard Interface Configured/Custom Solutions Mobile Apps
  16. 16. Transformation 3rd Party AppsStandard Interface Existing ECM Cloud Storage EFSS Legacy Systems Configured/Custom Solutions Mobile Apps Content Services Platform
  17. 17. Transformed? 1 Simplifies search 2 Provides increased access to legacy content 3 Connects silos 4 Provides a platform for true digital transformation
  18. 18. 3 Trends for 2019
  19. 19. Trend #1 Modernization
  20. 20. Modernization • Reduced reliance on legacy systems • Increased mobile adoption • Cloud-enablement • Focus on CX • Best of Breed Eco-system vs single solution
  21. 21. Trend #2 Real-world AI
  22. 22. Real-World AI • AI moves beyond a toy • Multiple use cases • Intelligent Retention/Records Management • Enrichment of legacy content • Domain-enriched classification • Content-type agnostic tagging
  23. 23. Trend #3 Low-code Development
  24. 24. Low-Code Development • Ability to rapidly prototype, test & deploy custom solutions • For vendors, partners, end-users • Integration to UX, CX tools to deliver user friendly apps for employees and customers • Democratization of information
  25. 25. Conclusions
  26. 26. Conclusions • Information Management is constantly changing • DM -> ECM -> CSP • Content Services builds on ECM to address the IM needs of the modern enterprise • Modernization is the business application of CSP • AI and Low-code will drive change in 2019
  27. 27. Thank you! Dave Jones VP Product Marketing djones@Nuxeo.com @InstinctiveDave
  28. 28. Four Important Ways that new approaches to Content Services (ECM) are evolving and revolutionizing Information Management December 11, 2018 © 2018 OpenText Fred Sass Sr. Director, Product Marketing OpenText Content Services
  29. 29. Our Point of View ► Lead applications (e.g. SAP, Salesforce) will be where the majority of content is accessed by business users ► Content Management systems must smartly co-exist with Microsoft productivity tools to thrive ► Intelligent automation will be a major factor driving user acceptance ► Information governance technologies (e.g. archiving) are setting the stage for knowledge discovery
  30. 30. OpenText Enterprise Information Management 1,200 Partners 90% of Fortune 1000 27 Years of Innovation $2.8B Revenue in FY’18 120,000+ Customers 12,000 Employees Enabling companies to digitize processes and supply chains, and extract value from their information with analytics and Artificial Intelligence. OpenText helps create greater business insight that leads to smarter, data-driven decisions.
  31. 31. Lead applications (e.g. SAP, Salesforce) will be where the majority of content is accessed by business usersNo. 1 POINT OF VIEW  Access content where you need it  Business process-centric  Extending your existing ECM investments
  32. 32. Lead applications (e.g. SAP, Salesforce) will be where the majority of content is accessed by business usersNo. 1 POINT OF VIEW  Access content where you need it  Business process-centric  Extending your existing ECM investments
  33. 33. Content Management systems must smartly co-exist with Microsoft productivity tools to thriveNo. 2  Continued adoption of Microsoft productivity tools ‒ Office 365, SharePoint, Teams, OneDrive, etc.  Content Services systems layer on their unique strengths POINT OF VIEW
  34. 34. Content Management systems must smartly co-exist with Microsoft productivity tools to thriveNo. 2 POINT OF VIEW  Continued adoption of Microsoft productivity tools ‒ Office 365, SharePoint, Teams, OneDrive, etc.  Content Services systems layer on their unique strengths
  35. 35. No. 3  Manual tasks not accepted by business users (i.e. metadata, filing, etc.)  Automation drives consistency, findability and content value POINT OF VIEW Intelligent automation will be a major factor driving user acceptance <image>
  36. 36. No. 4  Invest for governance and compliance goals, but…  Advancements in analytics/AI open door to uncovering insights  While staying sensitive to privacy <image> POINT OF VIEW Information governance technologies (e.g. archiving) are setting the stage for knowledge discovery
  37. 37. No. 4  Invest for governance and compliance goals, but…  Advancements in analytics/AI open door to uncovering insights  While staying sensitive to privacy POINT OF VIEW Information governance technologies (e.g. archiving) are setting the stage for knowledge discovery
  38. 38. Recap – Our Point of View ► Lead applications (e.g. SAP, Salesforce) will be where the majority of content is accessed by business users ► Content Management systems must smartly co-exist with Microsoft productivity tools to thrive ► Intelligent automation will be a major factor driving user acceptance ► Information governance technologies (e.g. archiving) are setting the stage for knowledge discovery
  39. 39. To learn more www.opentext.com/ecm blogs.opentext.com /content-services/ December 11, 2018 © 2018 OpenText
  40. 40. Dec 1, 2018 l Altirnao Proprietary and Confidential Cloud Content Services The Future of Enterprise Content Management Tony Majewski CSP Solutions Architect tony@aodocs.com
  41. 41. Dec 1, 2018 l Altirnao Proprietary and Confidential What is Content Services? Centralized content repository with flexibility through API, services, and microservices in how it can capture and distribute content across various systems, platforms, and devices to create a strong user experience without sacrificing enterprise requirements. API Object Model Engagement Platform(s) Storage Audit View/Search Versioning Business Systems Integrations WF The Modern Cloud CSP
  42. 42. Dec 1, 2018 l Altirnao Proprietary and Confidential CSP: Value of Flexibility API Object Model Engagement Platform(s) Storage Audit View/Search Versioning Business Systems Integrations WF Business Systems ERP SAP/NetSuite/Et al. CRM SFDC/Copper/Et al. HRMS Workday/Peoplesoft Logistics / Procurement SMB Suites QuickBooks Niche Solutions Homegrown Biz Systems Integrations eSig DocuSign/AdobeSign OCR/ICR PSIGen, Vision API DLP Google DLP API Encryption Virtru Social Workplace/LumApps Compliance Duo Storage GCS Engagement Platform(s) AODocs, Drive, Gmail, LumApps, Workplace, Google Sites, Awesome Table, ChatBots, Mobile App, Google Forms, AppMaker, AppEngine
  43. 43. Dec 1, 2018 l Altirnao Proprietary and Confidential AODocs CSP Market Vision People will only use tools they like Digital native millennials (50% of the workforce by 2020) have higher expectations for user experience at work. Users will turn to readily available SaaS alternatives rather than use unfriendly, IT-approved internal applications. Agility is crucial The technical and business environment is changing at an ever increasing pace. Business applications and processes have to continuously adapt, which makes agility increasingly important over “feature completeness”. Monolithic systems and year-long projects are no longer an option. Building a secure IT infrastructure is hard New data breaches and software vulnerabilities are published every day. Only public cloud companies have the resources and expertise to build and maintain a secure computing, storage and networking infrastructure, and a reliable user authentication and identity management. One in three Millennials said they would prioritize device flexibility, social media freedom and work mobility over salary in accepting a job offer. Source: Kenan-Flagler Business School Through 2022, at least 95% of cloud security failures will be the customer’s fault. Source: “Is the Cloud Secure?” Gartner Research, March 27, 2018
  44. 44. Dec 1, 2018 l Altirnao Proprietary and Confidential AODocs Cloud Content Services Platform, built for people G Suite integration and collaboration features Google’s collaborative user experience combined with the control, security and structure of a complete CS Platform Born in the public cloud Agile, scalable, secure and robust platform running on Google Cloud. 99.94% availability in 2017. No service interruption ever for “system maintenance” “Built for people” No training required: most legacy ECM replacement projects are done without post-migration end user training. Integration with modern collaboration platforms: Google Docs / Sheets / Slides, GMail, Google Chat, Facebook Workplace & Chat What in the past took us hours, is now just the work of a few minutes Bart Gouweloose, Aveve Watch video
  45. 45. Dec 1, 2018 l Altirnao Proprietary and Confidential Human Resources Publish job offers, hire new staff and onboard new employees. Keep sensitive information confidential and ensure compliance with all regulations. Quality Make audits, feedback, and incident reports easier to access. Obtain and maintain ISO 9001 certification. Legal Manage your legal documents from create, review to e-signature. Reduce legal risk by implementing retention rules and better controlling sensitive information. Operations Streamline your operations and and stay connected to your distributed workforce. Procurement Cut costs with better purchase request processes and suppliers relationship management. Marketing Take control of your publication workflows and file organization to better collaborate on creative campaigns. Save on infrastructure costs and improve user experience by replacing SharePoint and other legacy systems. IT Sales Automate your contract management workflows and centralize your content to accelerate your sales. R&D Automate your development workflows and have more time to build great products. Bringing value to all departments
  46. 46. Dec 1, 2018 l Altirnao Proprietary and Confidential Content Lifecycle Google Drive Retention Period DispositionAODocs Generated - E.g. Templates & Attachments End-to-EndCSP Email Capture Retention Period Disposition DispositionRetention PeriodBusiness System Generated > Expectation that the user will focus on their role & responsibilities > Allow the platform to fill in the gaps > Create as much efficiency as possible Enterprise Content Services
  47. 47. Dec 1, 2018 l Altirnao Proprietary and Confidential CSP Compliance: Regulations and Industry Standards Legal Data & Information Governance: PII, PHI, GDPR, retention & disposal, and eDiscovery. Compliance / Liability Risk CSP Business Processes Records Management Advanced Retention & Disposal, Audit Controls, eDiscovery Streamline risk management controls, ensure proper policy engagement, and bring more efficiency to audit preparations. Audit ControlsFinance Financial systems, data, and content control. Validated process controls around data/content. Financial audits. Deliver controlled modules ranging from controlled documentation, audit/CAPA, PLM, and claim management. Controlled QMS ISO 9001:2015 Compliance; controlled document management for all manufacturing industries. Manufacturing Deliver validated QMS modules that allow for FDA, GMP, and GxP compliance in the cloud. Validated QMS FDA CFR 21 Part 11, GMP, GxP Compliance Requirements. Pharmaceutical and Medical Device Manufacturing. Life Sciences
  48. 48. Dec 1, 2018 l Altirnao Proprietary and Confidential AODocs + Retention Module Google Drive Advanced Security & Productivity Business Process Management Business Applications Business Intelligence End-to-EndCSP > Understand your creation and capture points > Targeted efficiency, adoption follows > Content with appropriate requirements managed properly Business Application Ex. ● ERP ● CRM ● HRMS ● Legal & Contract MGMT ● QMS ● SharePoint ● Lotus Applications ● Custom Applications Enterprise Content Services
  49. 49. Dec 1, 2018 l Altirnao Proprietary and Confidential Thank you! Tony Majewski CSP Solutions Architect tony@aodocs.com

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