1. Jessica L. Daoodi
933 Spinel Ave.
El Cajon, CA 92021
Telephone: 619-588-5053
Email: jdaoodi@cox.net
Objective: A position in sales management utilizing my proven skills and many years of experience.
Skills:
· General office skills · Customer service · Type 50 wpm
· Computer knowledge · Leadership skills
· Proficient in Microsoft Office (Word, Excel, Power Point, Outlook)
Experience:
Phone Ware Inc., San Diego CA - 2003-Present - Director of Training/Verizon Account Manager
* Interviewing, hiring, training and motivating employees.
* Manage staff of 30, monitoring performance, coaching and reporting.
* Create and administer incentive plans.
* Conduct Quality Assurance meetings with client to ensure campaigns are in compliance and on
target.
* Perform order entry and daily reporting for clients (SBC, Bell South, Time Warner Cable and
Verizon Telecoms).
* Generate monthly client invoicing to Verizon Business.
* Client Liaison, working with our Vendor manager daily to keep sales at or above quota.
* Manage all Verizon campaigns at the corporate level (High Speed Internet, Long Distance, New
Business customer accounts and Win Backs).
* Started as sales rep, always exceeding quotas and was consistently #1 sales rep.
Great eastern Resort Corp., Virginia Beach VA - 1998-2002 - Travel Coordinator/Office
Manager
* Supervised a staff of 10.
* Assisted in customer satisfaction
* Received and processed credit card information
* Trained newly hired staff, confirmed customer information.
Academy Roofing Company, Norfolk VA - 1998-1999 - Office Manager
* General office.
* Appointment setting.
* Computing employee timecard information.
* Answered six-telephone line phone system.
* Received and processed customer payments, maintained customer account balance information.
*Assisted in the hiring and training of new employees.
Superior Call Center, El Cajon CA - 1996-1997 - Sales Representative
* Telephone sales of resort/timeshare vacation ownership.
* Maintained customer satisfaction
* Assisted in the training of newly hired employees.
* Update and correct customer information in the database
* Arranged for potential buyers to view the vacation rental properties.
Education:
Grossmont College, La Mesa CA - Criminal Justice, 2005-2006
Mira Costa College, Oceanside CA - Administrative Justice, 2003-2005