1. 9/10/2015
Felicia Schmid
920-220-1249
felicia_schmid@att.net
3320 Northbrook Dr. #3 Middleton, WI 53562
Career Overview
Customer service representative looking to branch out, with experience in auditing, sales, payroll,
accounting, multi-line phones and Microsoft.
Education
American Intercontinental University Online
Bachelor in Business with Specialization in Accounting
 Completed 27 credits
Madison College
Associate in Accounting
 Completed 28 credits
 Inducted into the Phi Theta Kappa Honor Society
Universityof Phoenix Online
Bachelor in Psychology
 Completed 18 credits
 Expected graduation May, 2017
Experience
Night Auditor May 2010 – Current
Wyndham Vacation Resorts | Lake Delton, WI 53940
Responsibilities:
 Reconcile all transactions from the day.
 Compile audit packet for the Accountant.
 All guest interactions; including check in, check out, complaints, requests and questions.
 Manager on Duty (MOD) during Audit shifts.
 Reports for Administration/Management on daily activities.
 Transfer of data into Excel.
 Greening Team Committee
Accomplishments:
 Associate of the Month August 2013 and May 2014.
 Internal transfer from Towers on the Grove in North Myrtle Beach, SC to Glacier Canyon in
Baraboo, WI in April 2012.
 Count on Me Award.
Morning Opener July 2014 – Current (Seasonal)
The Frozen Bear| Wisconsin Dells, WI 53965
Responsibilities:

2. Resume:
2
 Open the store
 Prepare for opening: wipe all surfaces, sweep and mop floor, bathroom, restock items, set up
chairs and outdoor deck washing.
 Point of Sales Clerk when requested
Sales Associate December 2011 – March 2012
The Vision Center | Shallotte, NC 28459
Responsibilities:
 Help customers find their ideal pair of glasses within prescription limitations.
 Do necessary repairs on glasses.
 Get authorization from insurance companies.
 Take payment and apply insurance deductions.
 Schedule eye exams for the doctor on site.
Recruit September 2009 – November 2009
US Navy | Great Lakes, IL 60088
Responsibilities:
 Train to become a Sailor in the United States Navy.
 Stand watch
 Keep compartment clean
Front Desk May 2006 – August 2009
Rodeway Inn Choice Hotels | Jefferson, WI 53549
Responsibilities:
 Train all new employees
o 7 over the course of 3 years.
 Laundry
 Housekeeper Delegation.
 All guest interaction: phones, check in, check out, reservations, payments and minor
maintenance issues.
 Pool maintenance
 Upkeep of lobby and halls.
Skills
 Fast learner
 Energetic
 Telephone/PBX skills
 Outlook
 Independent
 Efficient
 Peachtree
 Payroll
 General Ledger
Volunteer Work
 Teaching assistant at my South Carolina church pre-school, children ages 3-5.
 Kops for Kids in Wisconsin Dells, WI
 Organized
 Microsoft Excel and Word
 PowerPoint
 Detail-oriented
 Proficient Typing Skill
 Team Player
 Accounting Experience
 AP/AR
 Invoicing