1. Peterlantz Dantes 947 SW 15TH
ST Deerfield Beach , FL
33441 (954)625-9838 dantep81@yahoo.com
DIRECTOR OF OPERATIONS/GENERAL MANAGER
Resulted-oriented, A dministrative/Hospitality pro fessional w ith o v er fifteen years of
experience po ssessing excellent c oordinating and pro ject management responsibility. An
engaging, professional communicator with the ability to put others at ease, quickly
building relationships based on mutual trust and benefit. Excels in high -pressure and
high stress environments. Meets and exceed goals and objectives.
Exc eptio nal w ritten and v erbal c o mmunic atio n skills.
Professional Experience ___________________________________
RENAISSANCE BOCA RATON – DIRECTOR OF ROOMS 2013-CURRENT
• Accepted Position to stabilize a challenged Rooms Department with number 13 ranking in Trip Advisor to
number 5 in 60 days.
• Property was a Red Zone Hotel for over 24 months prior to my arrival
• Improved GSS (Guest Voice Scores) out of Marriott Red Zone in 90 days and finished 2014 in Green Status
• Brand Standard Audit (BSA) Achieved Green Status for consecutive years for first time
• Led a Rooms department that Exceeded Top Line Rooms Revenue by $300,000 YOY
• Stabilized a challenged Style department to achieve top 5 ranking in cleanliness within brand and numberone
within organization.
• Decreased Minutes per room by over 2 minutes per room through effective leadership and team first
mentality/leadership style – Strong Haitian/Creole Ethnic Team
BOCA RATON MARRIOTT – HEI HOSPITALITY – FRONT OFFICE MANAGER 2010 -2013
 Oversee front-office operations and provide impeccable customer service:
Top Performing Front Office Service Scores within organization
Created incentives that played in a role in double digit ADR/Rev Par increase.
Led a Front Office team to Improve Checkin In Experience from 59 to 91 within first 90 days.
FORT LAUDERDALE MARRIOTT - FRONT DESK MANAGER - 2006-2010
 Responsible for Front Desk reporting to Operations Manager
Responsible for all scheduling – service training – All new hires
Responsible for Bell Staff – Valet – Front Desk Staff
BOCA MARRIOTT ASSISTANT FRONT OFFICE MANAGER – 2004-2006
 Oversee front-office operations and provide impeccable customer service:
o Problem Resolution.
o Main liaison between guest and staff member for excellence service and problem resolution.
o Create incentives for better productivity from staff.
Education _____________________________________________________________________
LELY HIGH SCHOOL– Naples, FL
UNIVERSITY OF DUBUQUE– Dubuque, IA - Football/Academic Scholarship
B.S Degree – Business Administration
16 YEARS OF HOTEL INDUSTRY EXPERIENCE