1. 102 EAST CLIFFORD ST TIMMONSVILLE SC, 29161
PERSONAL - CARMELIAPEARSON88@GMAIL.COM
HOME/CELL: 843-420-6061/843-206-8436
CARMELIA PEARSON
PROFESSIONAL EMPLOYMENT
Assurant Specialty Property
Open Items/Call Out Department June 2013 – May 2015
 Maintains performing or better regarding to quality, processing, and production.
 Reviews various types of insurance documents and updates the hazard insurance on the
client’s servicing systems such as Smartflow, Fidelity and Agilsource.
 Verifies that the policy contains acceptable coverage and disburses premium payments
from the escrow accounts.
 Makes necessary outbound phone calls to insurance agents and companies to update
insurance policies and obtain needed information.
 Performs maintenance as necessary for policy changes, letters, notices, etc. within a
timely manner.
 Takes general and escalated customer service calls.
 Experience in an office setting, ability to make good decisions, ability to adapt easily as
procedures/client needs change, excellent organization skills.
 Researches issues that may have been requested by clients, homeowners, agents, or
other departments.
 Work with multiple clients: Wells (936,708,546, and minors) and Cenlar.
 Required goal of 64 loans met daily.
 Currently on flood team for department
 Internal audits project
 Trained in cenlar
Loss Draft /Customer Care Representative 2012 – 2013
 Balanced multiple tasks including call handling, loan level review and call documentation
within required metrics.
 Researched and resolved loan level inquires as it relates to inbound/outbound call
activity.
 Followed standard policies and procedures for resolving problems and responding to the
customer in a timely manner.
 Relayed accurate and detailed information through inbound and outbound calls from
customers that pertain to Hazard Insurance, Mortgage Banking and Property Loss
Delmae Elementary School 2008 - 2012
Assistant Program Coordinate
 Assisted the program director with various duties.
 Communicated with parents regarding children progress in program.
 Handled all payment transaction as well as supervise in place of program director.
Darlington High School, Darlington South Carolina
High School Diploma