Qm Pawlowski 20080214
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The document discusses quality standards for e-learning, including: 1) ISO/IEC 19796 provides a common framework and language for describing quality approaches, processes, metrics and methods to harmonize diverse e-learning quality practices. 2) A quality ecosystem exists with many stakeholders working on e-learning quality standards worldwide. Quality standards aim to protect users through consensus frameworks. 3) Further development is still needed to fully include stakeholders and participation in developing global quality standards.
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Qm Pawlowski 20080214
- 1. The Ecosystem of Quality Standards for Learning, Education, and Training International trends & ISO perspectives of quality assurance in e-Learning Prof. Dr. Jan M. Pawlowski 14.02.2008
- 3. Where I am from...
- 7. Perspectives on the Ecosystem
- 9. Individual Quality through Standardization Return on Investment Learner Satisfaction Strategic Impact Productivity Personality Development Process Optimization Customer Satisfaction Organization‘s Success Market Share Media Quality Method Mix Individualization/ Personalization Interoperability Ergonomics Learning Culture Availability Flexibility Accessibility Individual Quality Profile
- 11. Quality Standards Map Quality Activities Worldwide ISO/IEC JTC1 SC36 CEN/ISSS WS LT EFQUEL SFS (Finnish Standards Body) Korea ELC / Japan
- 12. Reference Framework for the Description of Quality Approaches: ISO/IEC 19796-1 NA Needs Analysis FA Framework Analysis CD Conception/ Design DP Development/ Production IM Implementation LP Learning Process / Realization EO Evaluation/ Optimization
- 13. Reference Framework for the Description of Quality Approaches: ISO/IEC 19796-1
- 18. Further Parts of ISO/IEC 19796-x Good Practice Guide Harmonized Quality Model Annotation / Example Standards Metrics / Criteria Actors Result Method Objective Sub-processes / sub-aspects Relations Description Process Name Category ID Metric Description Scheme Method Description Scheme Reference Metric Collection Reference Method Collection
- 22. Sample Usage: Quality Support System Infopool „ Core“ Quality Integration Tool Pers. Workspace Search User Interface Repository Quality Perspectives Business Processes QM-Methods & Instruments Educational Processes User Perspectives