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Qm Pawlowski 20080214


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The presentation gives an overview of quality management standards for learning, education and training, in particular for e-learning. It discusses the series of standards ISO/IEC 19796-1 and following.

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Qm Pawlowski 20080214

  1. 1. The Ecosystem of Quality Standards for Learning, Education, and Training International trends & ISO perspectives of quality assurance in e-Learning Prof. Dr. Jan M. Pawlowski 14.02.2008
  2. 2. Licensing: Creative Commons <ul><li>You are free: </li></ul><ul><ul><li>to Share — to copy, distribute and transmit the work </li></ul></ul><ul><ul><li>to Remix — to adapt the work </li></ul></ul><ul><li>Under the following conditions: </li></ul><ul><ul><li>Attribution . You must attribute the work in the manner specified by the author or licensor (but not in any way that suggests that they endorse you or your use of the work). </li></ul></ul><ul><ul><li>Noncommercial . You may not use this work for commercial purposes. </li></ul></ul><ul><ul><li>Share Alike . If you alter, transform, or build upon this work, you may distribute the resulting work only under the same or similar license to this one. </li></ul></ul><ul><li> </li></ul>
  3. 3. Where I am from...
  4. 4. My background <ul><li>E-Learning </li></ul><ul><li>Internationalization / Culture Sensitive Information Systems </li></ul><ul><li>Integration of KM and E-Learning </li></ul><ul><li>Reference Models </li></ul><ul><li>Quality Management and Assurance for E-Learning </li></ul><ul><li>Mobile & Ambient Learning </li></ul><ul><li>Standardization </li></ul><ul><li>Learning Object and Learning Design Repositories </li></ul><ul><li>Knowledge Management </li></ul><ul><li>Integration Scenarios </li></ul><ul><li>Knowledge Management Support </li></ul><ul><li>E-Business </li></ul><ul><li>Projects </li></ul><ul><li>COSMOS: Exchange of Scientific Content </li></ul><ul><li>ASPECT: Open Content and standards for schools </li></ul><ul><li>iCOPER: New standards for educational technologies </li></ul><ul><li>Korean German Institute of Knowledge and Educational Excellence </li></ul><ul><li>Quality Initiative E-Learning in Germany </li></ul><ul><li>Virtual Education in Business Information Systems </li></ul><ul><li>The European Quality Observatory </li></ul><ul><li>European Foundation for Quality in E-Learning </li></ul><ul><li>Establishing Sharing Cultures in Organizations (ESCIO) </li></ul>
  5. 5. Contents <ul><li>Quality Standards: Where we are… </li></ul><ul><li>ISO/IEC 19796-x: Quality Standards for Transparency </li></ul><ul><li>The Future of Quality Standardization: Trends and Directions </li></ul>
  6. 6. The Quality Ecosystem <ul><li>What is the Quality of an Ecosystem? </li></ul><ul><ul><li>Diversity? </li></ul></ul><ul><ul><li>Stability? </li></ul></ul><ul><ul><li>Profitability? </li></ul></ul><ul><li>How to find your way through it? </li></ul>
  7. 7. Perspectives on the Ecosystem
  8. 8. Protecting the user… <ul><li>Quality Standards provide agreed, consensual frameworks to support stakeholders in the field of quality for learning, education, and training. </li></ul><ul><li>Standards enable guidance, reusability, interoperability, and flexibility. </li></ul><ul><li>Standards shall be open, transparent, adaptable, and extensible to meet the needs of their user groups. </li></ul>
  9. 9. Individual Quality through Standardization Return on Investment Learner Satisfaction Strategic Impact Productivity Personality Development Process Optimization Customer Satisfaction Organization‘s Success Market Share Media Quality Method Mix Individualization/ Personalization Interoperability Ergonomics Learning Culture Availability Flexibility Accessibility Individual Quality Profile
  10. 10. Harmonisation and Standardisation <ul><li>A Quality Standard can only be an open framework </li></ul><ul><ul><li>An open framework is the foundation for harmonization </li></ul></ul><ul><ul><li>Harmonization does not mean unification or limitations but living diversity </li></ul></ul><ul><li>Standardization in quality means to find... </li></ul><ul><ul><li>a common language </li></ul></ul><ul><ul><li>common reference frameworks </li></ul></ul><ul><ul><li>common description formats </li></ul></ul><ul><li>...which are able to harmonize the diversity of approaches </li></ul><ul><li>… to promote tools to develop “Individual Quality” </li></ul>
  11. 11. Quality Standards Map Quality Activities Worldwide ISO/IEC JTC1 SC36 CEN/ISSS WS LT EFQUEL SFS (Finnish Standards Body) Korea ELC / Japan
  12. 12. Reference Framework for the Description of Quality Approaches: ISO/IEC 19796-1 NA Needs Analysis FA Framework Analysis CD Conception/ Design DP Development/ Production IM Implementation LP Learning Process / Realization EO Evaluation/ Optimization
  13. 13. Reference Framework for the Description of Quality Approaches: ISO/IEC 19796-1
  14. 14. Guidance <ul><li>RFDQ as your guideline… </li></ul><ul><li>Discuss quality for all parts of the E-Learning Lifecycle </li></ul><ul><li>Identify relevant… </li></ul><ul><ul><li>Aspects </li></ul></ul><ul><ul><li>Processes </li></ul></ul><ul><ul><li>Actors </li></ul></ul><ul><ul><li>Solutions </li></ul></ul><ul><li>Develop your individual profile using a standardized description </li></ul>
  15. 15. Selection <ul><li>Find your approach… </li></ul><ul><li>Compare Quality Approaches </li></ul><ul><li>Compare Contexts </li></ul><ul><li>Decision for an approach </li></ul>
  16. 16. Combining Approaches <ul><li>Assemble your individual approach… </li></ul><ul><li>Choose candidates </li></ul><ul><ul><li>Process guidelines from ISO 9000 or EFQM or LQW? </li></ul></ul><ul><ul><li>Material guidelines from XYZ? </li></ul></ul><ul><ul><li>Competency definitions from ABC? </li></ul></ul><ul><li>Choose parts of candidates to develop your own approach </li></ul>
  17. 17. Adapting Approaches <ul><li>Individualize it… </li></ul><ul><li>Identify needs and requirements </li></ul><ul><li>Improve the approach to fit your organization‘s needs </li></ul><ul><li>Choose relevant methods & metrics & criteria </li></ul><ul><li>Start the quality debate </li></ul><ul><li>Benchmark your solution to others </li></ul>
  18. 18. Further Parts of ISO/IEC 19796-x Good Practice Guide Harmonized Quality Model Annotation / Example Standards Metrics / Criteria Actors Result Method Objective Sub-processes / sub-aspects Relations Description Process Name Category ID Metric Description Scheme Method Description Scheme Reference Metric Collection Reference Method Collection
  19. 19. ISO/IEC 19796-2: Harmonized Quality Model <ul><li>Quality for Organizations </li></ul><ul><ul><li>Policy and strategy </li></ul></ul><ul><ul><li>Management </li></ul></ul><ul><ul><li>Processes </li></ul></ul><ul><ul><li>Staff management </li></ul></ul><ul><ul><li>… </li></ul></ul><ul><ul><li>Innovation </li></ul></ul><ul><li>Quality for Products, Services & Solutions </li></ul><ul><ul><li>Information on learning offers </li></ul></ul><ul><ul><li>Learning objectives / target group </li></ul></ul><ul><ul><li>Structure </li></ul></ul><ul><ul><li>Content </li></ul></ul><ul><ul><li>Didactics </li></ul></ul><ul><ul><li>Media </li></ul></ul><ul><ul><li>Communication / Collaboration </li></ul></ul><ul><ul><li>… </li></ul></ul>
  20. 20. ISO/IEC 19796-3: Reference Methods and Metrics <ul><li>Reference “Collection” to support implementation and adoption </li></ul><ul><li>Common language to describe, exchange, and re-use methods and metrics </li></ul><ul><li>Reference Methods </li></ul><ul><ul><li>… to achieve quality objectives </li></ul></ul><ul><ul><li>E.g., interviews, fishbone method, questionnaire </li></ul></ul><ul><li>Reference Metrics </li></ul><ul><ul><li>… to measure the achievements </li></ul></ul><ul><ul><li>E.g., function metrics, learner evaluation, statistical data </li></ul></ul>
  21. 21. ISO/IEC 19796-4: Good Practice Guide <ul><li>Implementation and Adoption Support </li></ul><ul><li>Quality Adaptation Model </li></ul><ul><li>Based on European Work </li></ul><ul><ul><li>European Good Practice Guide </li></ul></ul><ul><ul><li> </li></ul></ul>
  22. 22. Sample Usage: Quality Support System Infopool „ Core“ Quality Integration Tool Pers. Workspace Search User Interface Repository Quality Perspectives Business Processes QM-Methods & Instruments Educational Processes User Perspectives
  23. 23. Summary <ul><li>Common description format quality in the E-Learning lifecycle </li></ul><ul><li>Common quality language </li></ul><ul><li>Reference processes </li></ul><ul><li>Reference criteria </li></ul><ul><li>Selection & Comparison </li></ul><ul><li>Combination </li></ul><ul><li>Adaptation </li></ul><ul><li>Basis for a global quality framework </li></ul><ul><li>But…there is still some way to go… </li></ul><ul><li>Inclusion & Participation </li></ul><ul><li>Join our discussion </li></ul>
  24. 24. References <ul><li>Pawlowski, J.M.: The Quality Adaptation Model: Adaptation and Adoption of the Quality Standard ISO/IEC 19796-1 for Learning, Education, and Training, Educational Technology & Society, 10 (2), 2007. </li></ul><ul><li>Pawlowski, J.M.: The Quality Mark E-Learning: Developing Process- and Product-oriented Quality for Learning, Education, and Training, Int. J. Learning Technology, 3 (1), 2007. </li></ul><ul><li>ISO/IEC JTC1 SC36: ISO/IEC 19796-1:2005 Information technology - Learning, education and training - Quality management, assurance and metrics - Part 1: General approach, 2005 </li></ul><ul><li>CEN/ISSS Workshop on Learning Technologies: CWA 15660 Providing Good Practice for E-Learning Quality Approaches, Brussels, 2007, </li></ul><ul><li>Ehlers, U.D., Pawlowski, J.M. (Eds.): European Handbook of Quality and Standardisation in E-Learning. Springer, Berlin Heidelberg 2006. </li></ul>
  25. 25. Contact Information ITRI <ul><li>Prof. Dr. Jan M. Pawlowski </li></ul><ul><li>[email_address] </li></ul><ul><li>Skype: jan_m_pawlowski </li></ul><ul><li>Office: </li></ul><ul><li>Room 525.3 </li></ul><ul><li>Telephone +358 14 260 2596 </li></ul><ul><li>Fax +358 14 260 2544 </li></ul><ul><li> </li></ul>