The document discusses 12 business lessons learned from the Obama presidential campaign's effective use of digital and social media. It summarizes key tactics the campaign used, such as maintaining a centralized customer database, using social networks to leverage large audiences, engaging supporters through YouTube videos, targeting small online donations, self-managed social networks, mobile applications, Twitter, blogging, and capturing consumer information. The outcomes included hundreds of thousands of organized events and donors, millions of calls and donations made, and over $500 million raised online and $639 million total.

2. Welcome C HRIS K ATTERJOHN Publisher Indianapolis Business Journal IBJ.com

4. Who are we? James Burnes VP Development and Strategy Colin Vaughan Marketing Strategist, Obama Get Out The Vote Captain

7. the Obama Campaign Showed Us About the Power of Digital and Social Media 12 Business Lessons

8. How do you get people to invest in your products or services when they.. have never heard of you don’t have any affinity to you don’t live near you have no reason to listen to you when you speak have other, more familiar options offering similar goods or services?

9. How did this guy…

10. … become this guy

11. His aspirations exceeded his present path

12. You have to know your GOALS

13. And build the proper STRATEGY

14. You cannot afford to EXPERIMENT

15. If you want to OUTMANUEVER

16. If you want to OUTWIT

17. If you want to WIN

18. GOALS

20. THIS IS NOT ABOUT YOU

21. IT’S ABOUT YOUR CONSUMER

22. ? What is your unique selling proposition?

23. Obama’s Campaign pictured this as their competition More of the same versus change

24. Not just talk change, be change

25. Goals > Strategy > Tactics

26. Integrate the Internet into everything we do; make the web the hub of our operations Strategy:

27. Be grassroots; think at the individual consumer’s level Strategy:

28. Create and maintain connections, big and small, to make consumers part of our mission Strategy:

29. Who’s on your TEAM

30. Goals > Strategy > Tactics

31. A centralized customer database is the difference between marketing wisely and marketing poorly Lesson #1:

32. A centralized database of every voter

33. Social Networks leverage vast audiences quickly Lesson #2:

35. Only three are a ‘must’ right now

36. 3.3 million friends More than 500 groups 300 + applications

39. Facebook Obama: 2,379,102 supporters McCain: 620,359 supporters Obama has 380% more supporters than McCain MySpace Obama: Friends: 833,161 McCain: Friends: 217,811 Obama has 380% more supporters than McCain Quick stats, amazing facts

40. Quick stats, amazing facts 5 million supporters on social networking and multimedia sharing sites. More than 15 different social networks actively participated in

41. YouTube is a powerful tool to spread your message Lesson #3:

43. Quick stats, amazing facts 139,000 different Obama related clips uploaded, 1,800 ‘official’ clips. More than 14.7 million hours of Obama related clips have been viewed “ Yes We Can” Music Video viewed more than 14.2 million times 15 videos viewed more than 1 million times

44. Quick stats, amazing facts Obama: 1792 videos uploaded since Nov 2006, Subscribers: 114,559 (uploads about 4 a day), Channel Views: 18,413,110 McCain: 329 videos uploaded since Feb 2007 (uploads about 2 a day), Subscribers: 28,419, Channel Views: 2,032,993 Obama has 403% more subscribers than McCain Obama has 905% more viewers than McCain

47. No sale is too small in generating a relationship with the consumer Lesson #4:

48. Quick stats, amazing facts 3 million online donors. 6.5 million online donations adding up to more than $500 million. Of the 6.5 million donations, 6 million were in amounts of $100 or less. The average online donation was $80, and gave more than once.

50. Targeted email marketing can generate quick cash with the proper message Lesson #5:

51. Quick stats, amazing facts More than 1 billion e-mails sent 7,000 different messages, targeted to specific audiences

54. A self-managed social network can succeed if it fills a void Lesson #6:

55. my.barackobama.com

56. my.barackobama.com

57. Quick stats, amazing facts 2 million+ profiles created on the MyBarackObama.com social network 200,000 offline events were planned on the site Approx. 400,000 blog posts were written More than 35,000 volunteer groups were created 70,000 people raised $30 million on their personal fundraising pages

58. Microsites on niche topics can generate audience exposure that you’d otherwise miss Lesson #7:

59. VoteForChange.com

61. SEM is critical and targeted online banner advertising can draw a huge response Lesson #8:

63. SEM Keyword Overlap

66. Mobile applications engage your audience anytime, anywhere Lesson #9:

68. Quick stats, amazing facts 1 million+ people signed up for text message alerts Supporters received 3 text messages on election day alone On E-day Obama used texting to coordinate field organizers with HQ.

69. Twitter enables quick notification to audiences Lesson #10:

71. Quick stats, amazing facts Obama: @barackobama has 112,474 followers McCain: @JohnMcCain has 4,603 followers Obama has 240 times more followers in Twitter than McCain

72. Blogging creates an image of expertise when properly executed Lesson #11:

73. The Obama Blog

75. When transactions are expected, don’t give the consumer any excuse not to buy Lesson #12:

77. Quick stats, amazing facts Upwards of 13 million addresses were captured Approximately 1 million mobile phone numbers collected

78. Outcomes: The most effective marketing campaign ever conducted

79. OUTCOMES 200,000 supporter organized events 3 million phone calls in the final 4 days 3 million + donors 6.5 million donations 6 million which were $100 or less $100 million online in September alone $500 million were raised online $639 million total

83. What will the future bring?