1. Omar Hamed Abdelaziz
Personal data
Date of birth: 19/10/1984
Address: 14th
Rushdi St. Safeer square, Heliopolis, Cairo, Egypt.
Email: omar.abdelaziz.hamed@gmail.com
Cell Phone: Permanent: 01003844445 - +2024150080
Education:
Bachelor degree business administration (Management Technology )
Career objective
Acquiring HR Vacancy at your corporation, where my skills and my experience can be developed and
deployed to achieve challenging objectives. In my future career, I am looking forward to become an
HR Manager, who is dependable and capable of meeting and exceeding line management high
expectations.
Work History:
HR Specialist :
(Mar/2012) to Present SEKEM Group
Responsibilities:
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2. • Maintaining and updating all control files.
• Coordinating training of district office and personnel in the
understanding and utilization of personnel and payroll information process.
• Developing procedures and forms whereby personnel can add to,
delete
from, or update personnel master files.
• Developing additional coding as needed for future personnel computer
programs.
• Coordinating work flow and procedures between Human Resources,
Payroll,
Employee Benefits, and Budget/Bookkeeping.
• Preparing personnel reports for negotiations.
• Processing annual salary increases and bonuses.
• Designing and developing employee data sheets.
• Maintaining contracts for employment for all employees
• Updating annually and maintaining the Salary Schedule Book.
• Submitting data to the Department of Labor on newly hired employees.
• Preparing reports for the Department of Labor.
• Performing other duties as assigned.
Customer service supervisor
(Feb /2011) till (Mar/2012) Raya contact center
Responsibilities:
• To have full working knowledge and capability to supervise, correct and demonstrate all the
duties and tasks in the assigned place of work.
• To assign responsibilities to subordinates implementing Multi-Tasking principle and to check
their performance periodically.
• To use the adhere to policies and procedures for handling calls , messages and selling services
.
• To implement a flexible scheduling based on business patterns
• Consistently offer professional, friendly and engaging service
• Assist customers regarding mobile facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Is an ambassador of Raya contact center by providing an excellent first impression over the
phone
• Follow Raya’s telephone etiquette standards
• Answer telephones using appropriate etiquette including answering the phone within 29
seconds
• Answering with a smile in one's voice, using the callers' name if available
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3. • Transferring calls to appropriate person/department, requesting permission before placing
the caller on hold.
• Taking and relaying messages, and allowing the caller to end the call.
• Speak to customers and co-workers using clear, appropriate and professional language.
• Talk with and listen to other employees to effectively exchange information.
• Exchange information with other employees using electronic devices and software
• Handling customers complains using LEARN tool for handling complains
Sales executive
(October /2009) to (Feb /2011) Al Maadi group for imp& exp and hotel supplies
Responsibilities
• Identifies business opportunities by identifying prospects and evaluating their position in the
industry; researching and analyzing sales options.
• Sells products by establishing contact and developing relationships with prospects;
recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance;
researching and recommending new opportunities; recommending profit and service
improvements.
• Identifies product improvements or new products by remaining current on industry trends,
market activities, and competitors.
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops;
reviewing professional publications; establishing personal networks; benchmarking state-of-
the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
Graphic designer
(September /2008) to (October /2009) Art mania advertising
Responsibilities:
• Prepares work to be accomplished by gathering information and materials.
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4. • Plans concept by studying information and materials.
• Illustrates concept by designing rough layout of art and copy regarding arrangement, size,
type size and style, and related aesthetic concepts.
• Obtains approval of concept by submitting rough layout for approval.
• Prepares finished copy and art by operating typesetting, printing, and similar equipment;
purchasing from vendors.
• Prepares final layout by marking and pasting up finished copy and art.
• Ensures operation of equipment by completing preventive maintenance requirements;
following manufacturer's instructions; troubleshooting malfunctions; calling for repairs;
maintaining equipment inventories; evaluating new equipment.
• Completes projects by coordinating with outside agencies, art services, printers, etc.
• Maintains technical knowledge by attending design workshops; reviewing professional
publications; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
Events planner
(June /2001) to (September /2008) Private business
o JW marriott
o Marriott Zamalek
o Bulls eye pub
o Mexicana hotel Sharm El Sheikh
o Ibrotel El Fanar Sharm El Sheikh
o Hilton water falls Sharm El Sheikh
Trainings & Courses :
• Human resource training
• Human resource training
• Soft skills training
• How to handle guest complains
• Training in sales and upselling
• ICDL ( International Computer Driving License )
• Supervisory skills certificate certified from Raya corp.
• Master in 3Ds max ( autodesk corp. )
• Adobe Photoshop certified designer
• Professional DJing and production
• Communication skills course
Languages:
1-Arabic (Mother Tongue)
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5. 2-English (Fluent)
3- French (Fluent)
3- German (Fair)
Computer Skills :
1- Microsoft Office.
2- Photoshop
3- Internet Navigation.
4- Adobe illustrator
5- All DJs software
References:
Ready upon request
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6. 2-English (Fluent)
3- French (Fluent)
3- German (Fair)
Computer Skills :
1- Microsoft Office.
2- Photoshop
3- Internet Navigation.
4- Adobe illustrator
5- All DJs software
References:
Ready upon request
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