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Social Enterprise: The hype may be over but the potential value is greater than ever! #Engage2019

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Session as given at #EngageUG user group event in Brussels on May 15th 2019 by Stuart McIntyre & Femke Goedhart

Original abstract:
Join Femke & Stuart in a lively discussion, based on years of practical experience, on why the vision and technologies of the Social Enterprise are more important than ever.
The Social hype may have died down, but the impact of organisations being transformed via online communities and collaboration platforms is real! Attend this session and hear how Connections and similar technologies can help make the difference for your organisation, Take part in the discussion and ask your questions of the speakers.
Themes will include:
- The role of communicaties versus team/group chat
- Persistent versus ephemeral collaboration
- Top-down versus bottom-up approaches
- Is the intranet dead, or does it live on in online community platforms?

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Social Enterprise: The hype may be over but the potential value is greater than ever! #Engage2019

  1. 1. Social - the hype may be over but the potential value is greater than ever! Stuart McIntyre & Femke Goedhart
  2. 2. Introductions: Who are we and why are we talking about this?
  3. 3. Stuart McIntyre Community Strategist Fostering Community / American Express / Social Edge / Aurea Enterprise Social Community Management Measurement Advocacy and Evangelism @StuartMcIntyre
  4. 4. Femke Goedhart Business Consultant panagenda Enterprise Social Networking, Data analytics & Data visualization Explaining how nerds tick to users and how users quirk to nerds! @FemkeGoedhart
  5. 5. The hype is overBut the principle is more alive than ever…
  6. 6. JUST IN TIME ECONOMYTask specialisation -> Outcome agility
  7. 7. SKILL MOBILITYCONNECTEDNESS ANALOG
  8. 8. SKILL MOBILITYCONNECTEDNESS DIGITAL
  9. 9. Think 2019 / February 14th, 2019 / © 2019 Femke Goedhart What are employers looking for in new employees? 1. Communication 2. Honesty 3. Technical skills 4. … https://employmentnorth.com/top-10-qualities-and-skills-employers-are-looking-for/
  10. 10. AGILITY REQUIRES A NEW WAY OF THINKING, WORKING AND COLLABORATING... Social Enterprise
  11. 11. SO.... COLLABORATE!
  12. 12. FORMALITY / RELATIONSHIP
  13. 13. PERSISTENCE
  14. 14. AD HOCONGOING INFORMAL FORMAL Question driven Relation driven Content driven Conversation driven
  15. 15. Question driven Relation driven Content driven Conversation driven AD HOC FORMAL GROUPCOLLABORATION INDIVIDUALCOLLABORATION ONGOING INFORMAL PHONE FACE-TO-FACE MAIL GROUP CHAT PERSISTANT CHAT INSTANT MESSAGING VIDEO CALLING TEXT COLLABORATION PLATFORMS FILE SHARING
  16. 16. Question driven Relation driven Content driven Conversation driven AD HOC FORMAL GROUPCOLLABORATION INDIVIDUALCOLLABORATION ONGOING INFORMAL PHONE FACE-TO-FACE MAIL GROUP CHAT PERSISTANT CHAT INSTANT MESSAGING VIDEO CALLING TEXT COLLABORATION PLATFORMS FILE SHARING
  17. 17. IBM CONNECTIONS HCL * Subject to the acquisition closing as expected…
  18. 18. Take yourself back to… January 2007
  19. 19. Lotusphere 2007
  20. 20. HYPE? What Hype?
  21. 21. Web2.0… Enterprise2.0… ESN… 2013 2009 2009 2009 201020112011 2009
  22. 22. The vendors came running… Connections is still here… And still the market
  23. 23. The Hype Cycle
  24. 24. This brings us to today… Statista 2019: Revenue from enterprise social networks worldwide from 2011 to 2019, by region (in million U.S. dollars)
  25. 25. So let's make it social…
  26. 26. Communities or team/group chat? A. We use communities B. We use group chat C. We use both
  27. 27. Has persistent team/group chats replaced the need for communities?
  28. 28. How long is collaborative information relevant? A. Duration of the project B. 0-6 months C. 6-12 months D. 1-5 years E. Indefinite
  29. 29. Persistant versus ephemeral collaboration
  30. 30. “Who is responsible for the clean-up in your organisation?”
  31. 31. Is the intranet dead? A. Dead as can be B. Wish it was dead C. Yeah, done and dusted D. No intranet definitely still plays a big role!
  32. 32. Is the intranet dead, …does it live on in online community platforms, …or do we need both?
  33. 33. Adoption and engagement: Top-down versus bottom-up? A. Top-down B. Bottom-up C. Both D. I have no clue
  34. 34. Top-down versus bottom- up approach
  35. 35. “But companies will only reap the rewards when change occurs at the level of the individual employee”
  36. 36. So is Enterprise Social still relevant?
  37. 37. Any questions?

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