A successful HCL Connections platform requires engaged users. How can Guides support this in a medium-sized company with highly-qualified and motivated employees and lean structures? When you have multiple divisions, product groups and locations spanning three continents and multiple languages and cultures, it's a challenge. HCL Connections was introduced into the Heitkamp & Thumann Group to support and improve collaboration. Guides (local super-users) are the main success factor that makes this possible and continuously improves it. Meet with the program managers and learn how they maintain, nurture, train and encourage this group of guides and what the challenges and successes are. Hear what lessons they have learned and what their vision is. Hopefully this will inspire you and maybe you can even become a part of it!

1. Guides Program at Heitkamp & Thumann
How having a Guides program is making
HCL Connections successful within
Heitkamp & Thumann Group
Femke Goedhart (@FemkeGoedhart)- panagenda
Jörg Rafflenbeul (@jrafflen) – Heitkamp & Thumann Group

2. Thank you to the Sponsors!
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3. @FemkeGoedhart
Explaining ‘How Nerds
Tick’ to users & ‘How
Users Quirk’ to nerds

4. Providing ‘nerd stuff’ to
‘customers’ who asked
for IT.
@jafflen

5. Global Presence with 16 Companies
H&T Battery Components
H&T Presspart
Westfalia Metal Components
H&T ProduktionsTechnologie
H&T Industrial
H&T Tool Design

6. To Be the Leading Global Partner for the Development and
Supply of World Class Precision Formed Components.
– Customer Satisfaction Is Our Highest Priority
– Suppliers Are Our Business Partners
– People Working Together as a Global Team
– Integrity Will Never Be Compromized
– Continuous Improvement in Everything We Do
– Innovation Will Create Our Future
– Safety and Environmental Sustainability Are Our Primary Responsibility
H&T Group’s Mission Statement and Philosophies
We are your global partner!

7. People Working
Together
as a
Global Team
Global Presence with 16 Companies

8. BUSINESS DRIVEN
SUPPORT EXISTING CULTURE
• EMERGENT
• LOCAL GUIDES
• EXTERNAL COLLABORATION

9. FROM PROJECT…
2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

10. FROM PROJECT…
TO PROGRAM
2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

11. The Guides 2015, 2017 and 2019

12. “Job description”
Willing to learn
Willing to teach & inspire
Well integrated in the business process

13. Guide
Program
STANDARDIZED TRAINING & SUPPORT
INVOLVEMENTMATERIALS

14. WEEKLYBLOGS
VIDEOS&TIPS
TRAININGMODULES
TRAINING

15. PROGRAM: GUIDES: ORGANIZATION:
CHALLENGES…
Other….

16. WINS! Growing local initiatives
Organizational Commitment
Management support
Validation/Respect
Dedicated time for guides to
work on the program
Users who apply to become a
guide!

17. Survey
Survey!

18. Survey Results

19. Success Stories
Success Stories

20. BLOGGING
BLOGGING

21. NOT ALL BUSINESS!
NOT ALL
BUSINESS!
Still no cats
and dogs

22. ONBOARDING
ONBOARDING

23. ‘COPY SUCCESS’ EFFECT
‘COPY
SUCCESS’
EFFECT

24. INITIATIVE!
LEARN FROM
OTHERS
MORE
INVOLVEMENTDREAM(S)?

25. Survey
Results

26. DREAM BIG!

27. Exchange?!
November 5th , 2020 10:00 – 10:45 (CET)
Or see: www.femkegoedhart.com

28. Image sources:
https://app.streamlineicons.com/home
https://www.ht-group.com/
Joerg Rafflenbeul
DNUG
https://www.opencircles.com/martin-luther-kings-dream-phrase-not-even-script/

29. Thank you for your attention
JÖRG RAFFLENBEUL
Group Coordinator IT
HEITKAMP & THUMANN GROUP
@JRAFFLEN
JOERG.RAFFLENBEUL@HT-GROUP.COM
FEMKE GOEDHART
Business Consultant
PANAGENDA
@FEMKEGOEDHART
FEMKE.GOEDHART@PANAGENDA.COM
www.femkegoedhart.com
FEMKE GOEDHART

30. Thank you to the Sponsors!
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