SharePoint is the complete solution for collaboration, document management and sharing knowledge across our organisation, and even beyond. It will drive our business!" For the last ten years it was this that message IT-departments used to get budget-approval to implement the platform we all know and love (and yes, sometimes hate). The reality is though that lots of companies struggle to get beyond using it as an intranet or document file storage. What happened to our promise to cover not just the 'sharing' and 'storage' part but really enhance our business processes with specific functionality tailored to the collaborative working? Like HR who needs functionality to support annual reviews, quality control who wants to monitor key performance indicators or the support departments who want to gauge customer satisfaction? "No problem!", most IT departments standard Pavlov reaction to these request was: "we'll build it ...!" But that takes lots of time, money and can cause massive delays which often also begs the question: isn't there another way? Aren't we inventing the wheel when others surely have already done so? In this session Femke Goedhart and André Krijnen will discuss the intricacies and challenges of deciding when to make a standard solution fit (non-standard) business requirements and when to build your own. Taking you from how to handle the familiar "but that won't fit OUR organization!" arguments to figuring out the pragmatic factors that are really important in taking such a decision. To show you how, we will take several real-life customer scenarios through a decision matrix based on the 80/20 principle of Vilfredo Pareto that can help you determine whether to go 'Build' or 'Buy and Extend'. It will give you handles and tips on how to guide a decision process that is often difficult and can touch nerves but that, in the long run, can help you really fulfill that initial goal: creating a true collaboration platform.