Going cloud, migration, GDPR, compliance…. All topics which touch on the same question: How do you do community management for HCL Connections? From getting insight into what’s there, to how it’s being managed as well as to how to take measures to get things to change. What does Connections offer you for this and what other options are out there? This interactive session goes into what things customers are working on to tackle these topics. We will discuss existing use cases at various customers, what the options are and what your organization is doing about it. So this won’t be just a session to listen but also a session to actively participate in discussing the problems you face and the solutions you’ve found to tackle them. Sharing and learning from others who face the same challenges you do at a daily basis. Session delivered on September 16th for Social Connections in Munich (https://letsconnect.world)

1. Make Your Data Work For You
Shining a light on the dark side
of community management
Femke Goedhart
panagenda
Photo by William White on Unsplash

2. Propagating & Stimulating
usage (communication,
training, adoption, etc.)
Reporting on usage (justification)
Housekeeping
Preventing misuse, abuse, unwanted behavior
Responsibilities for an adoption consultant
Photo by Hello I'm Nik 🇬🇧 on Unsplash

3. Photo by Clark Tibbs on Unsplash

4. https://indebuurt.nl/nijmegen/genieten-van/bouwdorpen-in-nijmegen~9441/3/
When
you
leave
users to
it…

5. Not
seeing
the
forest
for the
trees…
Photo by Steven Kamenar on Unsplash

6. Cleanup
Archiving
Migrations
GDPR…Photo by Inbetween Architects on Unsplash

7. MAKE IT ACTIONABLE…
Photo by Jungwoo Hong on Unsplash
HAVE INSIGHT…
Photo by Ugo ° on Unsplash

8. GDPR… a real life customer example
23K+ Communities, who is
responsible to say they
are GDPR compliant?
Dear users, are you
working GDPR compliant?
Ehh…. I dunno, am I? What
about the communities I work
in, that’s not just me!
Owner: Ehh….
Ask community owners for
GDPR compliance check!
What about Communities
without owner??
I’m not responsible!
('inadvertent’ owner)
What about archiving
rules & regulations??
…<crickets>…
YES
NO
Community remains
WHO IS
RESPONSIBLE?!
Remove
7KX
V
Hey! You deleted
MY community!?!?

9. What RESTORE options do
we have in case it’s
needed…?
• Private but with members
• Private without members
• Restricted with members
• Restricted without members but with visitors
• Public with members
• Public without members but with visitors
900 Communities, without an owner…
Remove?
X
WHAT ABOUT…
archiving rules &
regulations?
WHO DO YOU ASK?
Members?
Department head? (of whom??)
Active users?
Former Owners?
Ownerless communities
WHO SAYS SO?
IT?
Management?
Photo by Hunters Race on Unsplash

10. Fleeting owners syndrome…
Community ownersGDPR Hey, wait…!
You point owners at their responsibility (like GDPR) and suddenly
they all flee, leaving the last unfortunate one stuck with the buck as
the last owner can’t remove ownership for himself….

11. Some of the risks and challenges identified
• Ownerless communities, how do you determine who should take over?
• Communities with only one owner, do you force them to assign a backup?
• Communities without activity, do we keep them or not?
• How to Archive Communities?
• Move/Merge content, what options are there?
• How do you contact owners/members? Mail, status updates, other?
• …

12. MAKE IT ACTIONABLE…
Photo by Jungwoo Hong on Unsplash
HAVE INSIGHT…
Photo by Ugo ° on Unsplash

13. What is available to get analytical information?
Analytics in Connections:
• Metrics (Front end for Elasticsearch/Cognos)
• Server Metrics (just some global numbers)
• Wsadmin command (administrator)
• SQL queries in the database (Off the deep end… and badly documented)
Third party tools:
• Kudos Analytics (ISW)
• ConnectionsExpert (panagenda)
• Social Intranet Analytics für HCL Connections (Mindlab)
Administration tools:
• ICXT (Formerly IC360)
• CAT
• DomainPatrol Social

14. Metrics https://<Connections URL>/metrics
So what if I want to see
all?

15. Server metrics
High level numbers, no
details…

16. Wsadmin Command
• Can get an export of community data...
– Display name and directory UUID of the user who last modified the community
– Date and time when the community was created
– List of tags associated with the community
– Community visibility type (public, publicinviteonly, or private)
– Community name
– Total number of members in the community (including owners and members)
– Date and time that the community was last modified
– Community description
– Display name and directory UUID of the user who created the community
https://www.ibm.com/support/knowledgecenter/en/SSYGQH_6.0.0/admin/admin/t_admin_communities_generate_hashmaps.html
{lastModBy=[John Smith, 76982F24-BCC0-4D11-0083-242F9876C0BC], created=10/5/10
9:59:41 PM EDT, tags=[tag1, tag2, tag3], type=public, name=Marketing Community
uuid=3e5ecf96-1cf8-4da4-b8bb-87d61e80299b, memberSize=12, lastMod=10/5/10
9:59:41 PM EDT, description=Community used by Marketing folks for brain storming
strategies for new products., createdBy=[John Smith, 76982F24-BCC0-4D11-0083-
242F9876C0BC]}
Still no details on
things like usage…
And how good are your
excel skills?

17. Screenprints CE, KA & SA
Web session based…
Event & log based…

18. !
You can simply select and
copy to excel…. But only per
page so with 23K
communities this is
tedious….

19. MAKE IT ACTIONABLE…
Photo by Jungwoo Hong on Unsplash
HAVE INSIGHT…
Photo by Ugo ° on Unsplash

20. Admin tools (ICXT, CAT & DomainPatrol Social)

21. Challenge…
- Address users based on: Role, Activity, Seniority, etc.
- Repeatable / Scheduled
- Self-evaluating (what is happening and who should
know)
- Get users to take responsibility

22. WHO SHOULD MANDATE:
USER or ADMIN?
(AND HOW DO YOU GET THEM TO DO IT?)
Photo by Hunters Race on Unsplash

23. Photo by Dylan Gillis on Unsplash

24. Femke Goedhart
Business Consultant
panagenda
Mail: Femke.Goedhart@panagenda.com
LinkedIn: https://www.linkedin.com/in/femkegoedhart/
Twitter: @FemkeGoedhart

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