InfoWell Patient Portal: A Case of Patient-Centred Design [05 Cr2 1100 Chan]

Chan, D. et al.: InfoWell Patient Portal: A Case of Patient-Centred Design ,[object Object],[object Object],[object Object]

InfoWell Patient Portal: A Case of Patient -Centred Design Deborah Chan, University Health Network Selina Brudnicki, Shared Information Management Services Presented on September 5, 2008 at Medicine 2.0 Congress

The Shared Information Management Services (SIMS) Partnership Healthcare Human Factors Group

InfoWell Patient Portal ,[object Object]

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Self-Management Tools - Blood Pressure

Self-Management Tools - Food Intake

Patient Groups 2004 2005 2006 2007 2008 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Breast Cancer Survivorship Dec 14, 2006 PMH Diabetes Apr 30, 2007 7 SIMS Partners Haematology Access to Test Results Nov 2007- Mar 2008 CHI: UHN,GRH, LHIN4 Chronic Kidney Disease Pilot: Feb 2006 PMH

Human Factors ,[object Object],[object Object],[object Object]

Benefits of Human Factors ,[object Object],[object Object],[object Object],[object Object],[object Object]

Usability ,[object Object],[object Object],[object Object],[object Object],[object Object]

Patient-Centered Design Approach Concept Development Design Testing Implementation Evaluation

Concept ,[object Object],Concept Develop-ment Design Testing Implementation Evalua-tion

Beliefs & Expectations ,[object Object],[object Object],Patient “ What a difference it makes to be able to check the results in the privacy of my home just hours after the images are taken! No nerve-wracking wait in the clinic or waiting for my doctor's office to call me. ” “ Physicians should determine which results are released through the portal on to which type of patient. ” ,[object Object],[object Object],[object Object]

[object Object],Design  Development  Testing Concept Develop-ment Design Testing Implementation Evalua-tion

[object Object],Design Concept Develop-ment Design Testing Implementation Evalua-tion

[object Object],Development Concept Develop-ment Design Testing Implementation Evalua-tion

[object Object],Testing Concept Develop-ment Design Testing Implementation Evalua-tion

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Usability Testing Results

[object Object],Implementation Concept Develop-ment Design Testing Implementation Evalua-tion Concept Develop-ment Design Testing Implementation Evalua-tion

[object Object],Evaluation Concept Develop-ment Design Testing Implementation Evalua-tion Concept Develop-ment Design Testing Implementation Evalua-tion

InfoWell Patient Portal: A Case of Patient -Centred Design Deborah Chan, University Health Network (deborah.chan@uhn.on.ca) Selina Brudnicki, Shared Information Management Services Presented on September 5, 2008 at Medicine 2.0 Congress

[object Object],[object Object],[object Object],[object Object],Usability Testing Results

InfoWell Patient Portal: A Case of Patient-Centred Design [05 Cr2 1100 Chan]

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InfoWell Patient Portal: A Case of Patient-Centred Design [05 Cr2 1100 Chan]