The patient experience describes an individual's experience of illness/injury and how healthcare treats them. Good patient experience is very helpful for healthcare industry. Many hospitals and clinics use patient experience surveys to identify where they stand in the term of Patient Experience.

1. T H I N G S T O
K N O W
A B O U T
P A T I E N T
E X P E R I E N C E

2. Patient Experience Defined
Patient experience
encompasses the range of
interactions that patients
have with the health care
system, including their care
from health plans, and from
doctors, nurses, and staff in
hospitals, physician practices,
and other health care
facilities.

3. Cultivating patients for life.
Increased patient retention
and loyalty.
Improved patient satisfaction.
Proactive health education and
awareness.
Increased overall population
health.
Higher ROI yield.
Improved margins.
Benefits of Improving Patient
Experience:
Use patient experience surveys to
identify where your hospital or
clinic stand in the term of patient
experience.