Patient experience refers to all interactions patients have with the healthcare system, including care from health plans and providers. Improving patient experience can lead to increased retention, satisfaction, and overall population health, as well as higher ROI and improved margins. Utilizing patient experience surveys can help identify areas for enhancement in healthcare facilities.

1. T H I N G S T O
K N O W
A B O U T
P A T I E N T
E X P E R I E N C E

2. Patient Experience Defined
Patient experience
encompasses the range of
interactions that patients
have with the health care
system, including their care
from health plans, and from
doctors, nurses, and staff in
hospitals, physician practices,
and other health care
facilities.

3. Cultivating patients for life.
Increased patient retention
and loyalty.
Improved patient satisfaction.
Proactive health education and
awareness.
Increased overall population
health.
Higher ROI yield.
Improved margins.
Benefits of Improving Patient
Experience:
Use patient experience surveys to
identify where your hospital or
clinic stand in the term of patient
experience.