3. Aspects of Patient Portal
● Pre- Register
o Specific Patient Information
found in “patient info”
they can edit any information if it changes
o Customize:
name, address, phone numbers, dob, sex, ssn, marital status, race, ethnicity, country
of origin, if single mother, primary language, professed faith, if they have vcc or
insurance
● They will see:
o Our Hours
o Our Doctors (we can add pictures)
their specialties or if they are general doctors
o Our Locations
including directions
o Practice Policies
4.
5. “Medical Records”
● Lab/ Diagnostic Records
o Patient can see past & upcoming labs and imaging
o If clicked on they can see results and more details
● Visit Summary
o Shows specifics from a patients visits
● Personal Health Records
o allergies, adverse reactions, alert
o Medications
o Problems
o Test Results
● PHR- View
o same as personal health records just more detailed
o includes vitals, immunizations, social hx, family hx
● Referrals
o can see existing and past referrals
o patient can potentially request referrals
6. “My Account”
● Personal Information
o Patients can edit information online
● Additional Information
o Potentially we can put the second half of our mandatory information
● Reset Password
● Latest Statement
o Shows the last time they pay
o Reminders if they did not pay last time
● Past Statements
o All past financial statements are included
7. “Messages”
● Inbox
o messages sent from practice to patient
o we would use the T jelly bean
● Refill Request
o Patient can pick from there current medications and request a refill
o This is optional
● Lab requests
o patient can look at all past labs
o if we release results they can view them
o can request another lab if enabled
● Referrals
o same idea as lab requests (we can combine the two)
● “Ask Doctor from Practice”
o How patient replies to inbox messages
o This is optional
8. “Appointments”
● New Appointment
o patient can request new appointments
o or patient can make an appoint real time
o patient can request to cancel or reschedule an appointment
● Historical Appointments
o patients can see all past appointments
o just like what we see in “encounters”
*Patient Can See Upcoming Appointments!
9. Extra Aspects
● “Questionnaires”
o we can send any surveys to all patients or targeted groups
PCMH Patient Satisfaction Survey
o if providers have specific questions for a patient
● “Health Tracker”
o Reminders
upcoming appointments
medications are ready
eligibility expiration date
any important dates
o CDSS Alerts (Clinical Decision Support System)
any alert for a general population
● “Education”
o any education information specific to patients
o we can send to multiple patients if needed
o we can potentially upload videos
10. Healow App
Free for CrossOver and the patients for 2014!
● Allows patients to :
o Manage entire families profiles (accounts)
o Manage medicines
o View health records
o Reminder of appointments
o Check in at arrival
o Manage own health
weight management & activity tracker
manage sugar & blood pressure
11. Some Quotes
● “With Patient Portal implementation the organization can
enhance patient-provider communication, empower patient
support care between visits, and most importantly…improve
patient outcomes.”
● “Patient Portal uses leading edge technology to promote health
care and make it easier to perform preventative care. The portal
gives patients 24x7 access to medical information from the
comfort and privacy of their own home.”
12. Patient Portal Survey
● The Patient Portal team put together a demographic and interest
survey to compile data on who and how the portal would be used.
● From this we learned that our patients were interested and eager to
get more information about the Patient Portal and how they could
connect with their healthcare providers.
There were a total of (108) respondents. (40) from Henrico and (68) from
Richmond. The survey duration was one week, from 7/21/14 to 7/25/14.
13. Let’s Talk Numbers
•How many of the responding patients actually have
internet access through some kind of means?
Combined Clinics = 69%
This tells us that almost 70%
of Crossover patients do have
internet access, this is very
exciting.
14. Lets Talk Numbers
● How often are the responding patients using the internet?
Combined Clinics = 39% say every day.
This number is the
highest scoring of usage
meaning that most
patients use the internet
everyday than every
other, once a week, and
so on.
15. Let’s Talk ‘Phone’ Numbers
● How many of the responding
patients have a phone?
Combined Clinics = 94%
● How many use their phone
to access the internet?
Combined Clinics = 41%
This data shows that our patients are using phones and it can be presumed they
have smart phones and therefore; can have access to the app.
How many
patients use
texting?
Combined
Clinics= 71%
16. What are the Patient’s Interest in
Patient Portal Features?
This chart shows what were the top scoring features, according to
patients.
18. Advantages for Front Office And
Pharmacy
● Making Appointments
● Frees Up Phone Lines
o Less Phone Tag
● Decreased Opportunity for Misinterpretation due to Language Barriers
● Reminders are Easy and Accessible
o Easy to update patient information
● Prescription and history are all there!
o Patients can make refill requests online
o Notifications can be sent to patients
19. Advantages for Providers
● Securely communicate with patients (web encounters).
● Send appropriate patient education materials directly to the patient.
o Easy history look up
● Less dependency on:
o spanish speaking staff
o misinterpreted phone messages
● Send notices/info to not waste time with simple appointments
● Sending Prescriptions
Personal research showed that portal allowed for ‘greater patient connection
and responsibility of their own health care.’ for this to be accomplished there’s a
need for ‘both patient portal and personal health care.’
20.
21. Decisions to Make
Should patients be able to:
1)View List of Providers (Staff and/or Volunteers)?
2)Request or Make Appointment in Real Time?
3) Directly message Provider?
● If not who should questions be directed to?
4)Should “Ask Doctor From Practice” be enabled at all?
5) Request Prescription Refills?
6) View Visit Summaries?
7) Review and/or Request Referrals?
8) Should Lab Results automatically be uploaded to Patient Portal?
9) Should we consider using the Healow App?
