Patient portal - Implementation and Usability

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Implementing patient portal

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Patient portal - Implementation and Usability

  1. 1. Patient Portal – Implementation and Usability Danielson Samuel Consultant
  2. 2. What is Patient Portal A patient portal is an web application that allow patients • Access to their electronic health records • Means of communication with their health care providers. • May also be referred to as a patient-portal personal health record
  3. 3. Why use patient portals • Patients have increased accessibility to their health information • Patients are better educated about their health concerns • Enhanced patient-provider communication • Address the patient and family engagement initiatives as stated by Meaningful Use objectives and other objectives
  4. 4. Steps to Implement • Pre-Launch: Factors that needs to be considered in relation to pre-launch phase are – Leadership – Priming Staff – Workflow – Configuration – Policies – Promotion – Defining measures of success
  5. 5. • Launch: In regards to the launch phase, the following factors needs to be taken into account – Service Focus – Tracking measures of success – Support and education Steps to Implement
  6. 6. • Post-Launch: After the launch, the following needs to be evaluated – Success of the project – Areas that need quality improvement – Leeway for new feature rollouts – Continued support and education Steps to Implement
  7. 7. Capabilities of Patient Portal Patient registration • Entering pertinent information • Complete forms • update information
  8. 8. Appointment Functions • lookup • Request • confirmation Capabilities of Patient Portal
  9. 9. Billing activities including • Review status • Access statement • Make payments Capabilities of Patient Portal
  10. 10. Patient Service • Request refills • Exchange messages with provider • Conduct eVisits Capabilities of Patient Portal
  11. 11. Patient health records • Access information • review results Capabilities of Patient Portal
  12. 12. Patient Information Gathering • health history • history of present illness (PHI) • Conduct period reporting Capabilities of Patient Portal
  13. 13. List of certified patient portals Certified Health IT Product List http://oncchpl.force.com/ehrcert?q=CHPL Frequently Asked Questions about the Patient Portal http://www.healthit.gov/providers-professionals/achieve-meaningful-use/core- measures/electronic-copy-of-health-information Additional Resources

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