Kaizen case study submitted by DEWA during 3rd Continual Improvement & Innovation Symposium organized by Dubai Quality Group's Continual Improvement Subgroup to celebrate World Quality Day 2011.

1. Quality Month: November 2011 Kaizen No. Page No.:
KAIZEN REPORT
Company logo Company Name Department Section/Process
Dubai Electricity and Water Authority SCADA Networks Department General/ Network Security and User
Support
Improvement Title: CCTV (Closed
Circuit Television) System
Category: [ ] Quality improvement [ ] Health & Safety [ ] Environment [ ] Productivity [] Office processes [ ] Product design improvement [ ] Service improvement
Before Situation Root Cause Analysis Improvement Measures After Situation
The following events were observed in the department: All the critical areas in the premises are now
There was not automated After studying the case an under 24hrs close monitoring.
- The critical areas were not under continuous monitoring. system to monitor and intelligent and sophisticated
- No clue or idea in case of theft or vandalism. record the user activities in centrally managed CCTV All the recorded videos are stored safely and
- No deterrence to the Employees while working in critical areas. critical areas. (Closed Circuit Television) can be accessed at any time in the cases of
(Such as Server Rooms, Control Rooms, etc). System has been introduced. scrutiny.
CCTV 24hrs live monitoring
CCTV warning messages at all monitored areas
Benefits: Participation
When any failure or vandalism does occur, CCTV System recording providing valuable evidences,
and improving the likelihood of conviction. SCADA Networks Department,
Distribution Operations Department,
The recorded CCTV footage is used in the identification and prosecution of the perpetrators in case Transmission Operations Department
of vandalism or if the management demands.

2. The system is monitoring who is entering the premises when and where.
The system is deterring the Employees while working in critical areas.
Standardization Horizontal Deployment Opportunities (Replication):
The system should be centrally managed, and the cameras should be accessible through the web All other Departments in DEWA
browser.
To efficiently utilize the storage the system should start recording only when an activity is observed
through the cameras.
Single Point Lesson: Remark / Management Comments:
Critical areas shall be monitored by an automated CCTV system.
Sign
Copy Distribution: Date of Starting: Date of Completion: Control No. (by DQG)
To Head of the Department January 2010 -
Declaration: We are submitting this Kaizen case voluntarily to DQG for participation in Kaizen Blitz competition. We are glad to authorize DQG to share this information with the Business
community at large to promote Continual Improvement and good practices. We confirm that the improvement has been initiated and completed during the Kaizen Blitz week.
Signed by Authorised signatory: Name: Ayesha Obaid Bin Yaroof Designation: Asst. Manager – NSS Date: 06/October/2011
Signed by Authorised signatory: Name: Aasef Iqbal Designation: Asst. Engineer – Networks Date: 06/October/2011