Kaizen case study submitted by DEWA during 3rd Continual Improvement & Innovation Symposium organized by Dubai Quality Group's Continual Improvement Subgroup to celebrate World Quality Day 2011.

1. Quality Month: November 2011 Kaizen No. Page No.:
KAIZEN REPORT
Company logo Company Name Department Section/Process
Dubai Electricity and Water Authority SCADA Networks Department General/Access Control System
Improvement Title: Access Control
System
Category: [ ] Quality improvement [ ] Health & Safety [ ] Environment [ ] Productivity [] Office processes [ ] Product design improvement [ ] Service improvement
Before Situation Root Cause Analysis Improvement Measures After Situation
All the premises areas are now equipped with
an Access Control system, each and every
The following phenomenon were observed in the department: There was no facility to person has to pass through an access control
monitor and control After studying the case we mechanism.
employees’ IN and OUT have implemented a
- All the critical areas were unsecured movements. sophisticated centrally According to the assigned privileges the
- No record of who entered or who left at what time. managed Access Control access control system allow or block the
- The Non-DEWA employees / visitors had the access to the System solution access and log the events.
inside Offices.
- No deterrence to the Employees while accessing critical areas.
(Such as Server Rooms, Control Rooms, etc)
Access Control Readers
Benefits: Participation
All the Employees at Najma now pass through an Access Control System to access the respective SCADA Networks Department,
areas. Distribution Operations Department,
Transmission Operations Department
The Server Rooms, Control Rooms, and other critical areas are now secured.
The visitors have to use a Visitor Access Card to enter any of the Najma Offices.

2. Proper logging and recording of IN and OUT events of each and every person.
Deterrence to the Employees while accessing critical areas.
Door access cards for every person at Najma to access respective permitted areas.
Standardization Horizontal Deployment Opportunities (Replication):
The system should be user friendly and centrally managed. All other Departments in DEWA
If the system/server is failed the access reader should have facility to operate individually and
record the events.
Single Point Lesson: Remark / Management Comments:
Access to all premises shall be controlled by an automated centralized system for access control.
Sign
Copy Distribution: Date of Starting: Date of Completion: Control No. (by DQG)
To Head of the Department January 2010 -
Declaration: We are submitting this Kaizen case voluntarily to DQG for participation in Kaizen Blitz competition. We are glad to authorize DQG to share this information with the Business
community at large to promote Continual Improvement and good practices. We confirm that the improvement has been initiated and completed during the Kaizen Blitz week.
Signed by Authorised signatory: Name: Ayesha Obaid Bin Yaroof Designation: Asst. Manager – NSS Date: 06/October/2011
Signed by Authorised signatory: Name: Aasef Iqbal Designation: Asst. Engineer – Networks Date: 06/October/2011