2. Concept
Job Performance = Ability + Motivation + Environment
WHERE,
Ability = A high level of performance depends on how far an individual is able to do work
Motivation = The degree to which the individual wants to do work
Environment = The availability of materials, resources, equipment and physical working
conditions
3. Types of Motivation
1. Intrinsic Motivation:
Job is Challenging, meaningful and interesting
2. Extrinsic Motivation:
P4 = Pay, Promotion, Praise,
Punishment
4. Meaning
“Motivation is the willingness to do something
to achieve organizational goals and, at the same
time, to satisfy individual needs.”
- Templer, Catteneo, DeCenzo and Robbins
5. Importance of Motivation
1. To satisfy intrinsic and extrinsic needs
2. To design jobs carefully
3. To encourage people to work
6. Process of Motivation
Need Identification
Searching ways to satisfy
needs
Selecting goals
Employee performance
Consequences of
performance (Reward or
Punishment)
Re-assessment of need
deficiencies
7. Motivation Theories
a) Maslow’s need hierarchy theory
b) Hertzberg’s theory
c) ERG theory
d) McClelland’s theory
e) Expectancy theory
f) Equity theory
g) Goal setting theory
8. a) Maslow’s need hierarchy theory
Developed by Abraham Maslow in 1943, the need-hierarchy concept of motivation is a widely
used theory of motivation in our organizations.
Need - unfulfilled psychosocial or psychological desire
Lower order needs - Physiological, Safety and Social needs in Maslow’s hierarchy
Higher-order needs - Esteem and Self-actualization needs in Maslow’s hierarchy
IMPORTANT FACTS
Maslow’s argues that the average person is satisfied 85 percent in Physiological needs, 70
percent in Security needs, 50 percent in Social needs, 40 percent in Self-esteem needs and 10
percent in Self-actualization.
10. b) Herzberg’s Motivation-Hygiene Theory
Hezberg’s two-factor theory focuses on higher-order need satisfaction
Motivator or Satisfier factor – found in job content such as a sense of achievement,
recognition, responsibility, advancement, or personal growth
Hygiene factor – found in the job context, such as working conditions (heating, lighting,
ventilation), interpersonal relations, organization policies, and salary
12. c) ERG Theory
Developed by Clayton Alderfer’s ERG theory which deals with existence, relatedness and growth
needs
Existence needs – desires for physiological and material well-being
Relatedness needs – desires for satisfying interpersonal relationships
Growth needs – desires for continued physiological growth and development
14. d) McClelland’s Theory
McClelland identified acquired needs for achievement, power and affiliation
Need for achievement (nAch) – desire to do something better, to solve problems or to master
complex tasks
Need for power (nPow) – desire to control, influence, or be responsible for other people
Need for affiliation (nAff) – desire to establish and maintain good relations with people
18. f) Equity Theory
Equity theory explains how social comparisons motivate individual behavior
Perceived negative inequity – discomfort felt over being harmed by unfair treatment
Perceived positive inequity – discomfort felt over benefiting from an unfair treatment
3 Conditions arises
Under reward
Equity
Over reward
19.
20. g) Goal Setting Theory
Goal setting theory shows that well-chosen and well-set goals can be motivating
Characteristics of effective goal setting:
Goals should be specific
Goals should be result-oriented
Goals should be challenging
Goal commitment
Participation
Goal feedback