Business start up 1 student's book

2. Contents
Mapofthebook
Unit1
Unit2
Unit3
Unit4
unít5
Unit6
Unit7
Unit8
unit9
lJnit10
lJnit11
Unit12
Communicationpractice
GrammarandvocabutarypÍactice
Granmarreference
Transcripts
Welcome
Numbers
Work
Information
Places
Action
Meeting
Reporting
Communication
Plans
Sales
6
72
18
24
30
36
42
4A
54
60
66
72
78
94
707
776

3. Communlcetlon Gíammaí Vocabulery
NumbersG-l0
Emailaddresses
2,1 Telephonenumbers
and€mail addlesses
what's...?- lt's....
ny andyout
Askingabouttimetables Whattine ...? NumbeÍs11-59
Times
Buyingfood Plurals Numbe15óG-100
Pric€s

4. Communication GÍammaÍ
7.7 Arrangingto meet Prepositionswith
timesanddates
DiscussingfutuIeaÍrangement5Plesentcontinuou5:
futuÍearÍangements
whv...?
Dáys
Travellanguage
Buyingtraintick€ts
wontto
Trainticketsand reservations
Talkingaboutpastevents t'erpastsirnple Timereferencesto thepast
Givingan update
TalkingabouthoIiáays
BusinesstripsPast
regu
simpLe:
IaÍveíbs
PastslmpLe:
irregularverbsG)
Holidayandtravellanguage
Exchanginginformation
by emaiL
lrlakingtelephone
DocuÍrentsandattachmentsPastsimpLel
ilregu|arVeíbs(2)
0biectpronouns
wil| spontaneous
decisionsandoffers
Revi;Wof píesent
andpasttenses
Telephoneexpressions
Talkingaboutthe
andclÍmate
l'lakingcompaíisons compaíatiVes
Theweather
Comparlngproductsandservices
lrlakingchoices Superlatives
Checkingin fora flight
Opinions
uncountable AirponlanguageCountableand
SuggestionsrShall l/we...? sequencinganddiscussingpíiorities
plans
Stayingat a hotel
FuÍuÍewilh 9oin9 to 0b'ectives
nave9aÍ HotelLanguage
Adverbsof mann€Í companyperformanceDiscussinghowbusiness
rsgong
Discus5ingsalesandordeís
Shopping
nuch/nany: q|]esÍions salesand ordeÍ5
thislthese, thatlthose Shoppinglanguage

5. Welcome
1 List€n to |o€ and cláiíe me€ting at
the offl(es of ZY.
claite |]a||o''n claiÍ€ l!'laÍtin'
,oe |]'
'm
]ooK€nt. Niceto meetyou'
ClajÍe Nic'rto rneetyou'
|oe We|.omcto ZY systeíns'
claiÍe Thanks'
PÍactisethe conversalionin páiÍs.ChangeÍoles.
2 tistenandfill in thegáps.
nice hi Im thanks welcome
l.n l|olla.1 /i, an FieLd.
Sally '1 . lln SallyWinters.
|an r to me€t you'sa||y'4
lo NL'wYork.
Sally 5
Introdu.t|onsAtohab€tÁ-z
'Q !a 3 Pno uNc|ÁÍ|onsaythealPhab€t.
|'istenandr€peat.
ABCDTFGHIJKIM
NOPORSTUVWXYI
Workwitha partn€r.stud€nt A saysa l€ttéÍ
stud€nt B pointsto it. Take|tin turns.
whichlettorshav€ th€ sam€ sounds?Fillin
the chart.
A B
L
tl
tl
I Q
Y t./
4 Listen.PutthecompanlesInthe
oídeívouheaíthem.wr|tel-10 |nthebox€s.
!a á}TDK
@
@
D
c
l
Il)
L]
@
@ crc
. IFK Cargo
d vocabulaÍypractice.-' Page94, Exercise1.
n1nor I nlllAuto

6. E"
4 List€n again.Píactisésayingthe
(ompanyname5.
Thinkof mor€ (ompani€sthatuselettersfor
theknames.StudentA saysthecompanles
andstudentB wÍitesthen.changeÍoles.
5 Listento |o€ intÍodüCingclaireto
theteamet ZY.Fillin thegaps.
Wetcome1
GÍammaípíactice..' Page94' Ex€ícise2.
Practiséintroductions.ljse th€ photos.
Thisis .... He's/Shelfrom....
commun|cat|onpÍa(t|c€1 ..' Pag€ 78.wot|t
|ngroupgof thíeé'
Jv|e.totherstudentsin th€ 8roupand
lntrodu(estudents.
Hello/Hi.I'm.... Niceto meetyou.
Thisis .... He's/She'sfrom....
UsEFULLANGUÁGE
b
loé He||oeveryone.Thisis claiíeMartin.
I s-r.ls fromlBL'1.Claire,thisis
PaulSampson.'z
Communications.
Paul HelloClaire.
loé Andthisis AnnePolandDavidTam.
] fíomzY Desjgn'
oavld Niceto meetyou.
Ann. Hello.
sam Anda SamPickand thisis
Lata(ay' ' fíomlY Ho|dings'
so, o fíomNewYoík,claire?
c|ik. Yes.Niceto meetyou,eveÍyone.
Hello/Hi.
Niceto meetyou.
Welcometo ....
Thanks.
|'msueTayloí|'mfromTPsoftware'
Thisis PeterElton.He'sfromLMS.
lam (l'm) youa.e(youle)
heis (he'd sheis (sh€o
weare(Were) theyaíe(they'le)
-ah"'t
-"'r" ,h"-q
PaulSampson- ZYCommuni.ations

7. .J
Questionswithwhercond ba
WheÍeareyou/theyfrom?
wheÍe'she/shefrom?
(Whè's=Wherei5)
AreyoufÍomLondon?
ls hefromLondon?
d Glammarpractice..' Pa8e94,ExeÍclse3.
!a 6 listen to the conv€lsation. Fill in
tnegaps.
2 NansSchwartz
3 JanGrabowskl
4 ívlaÍiaGon2ales
5 ShenLln
6 NathalieLemalre
7 Pedroda Silva
I AlisonSmith
á Bra,il
b China
d GeÍmany
€ Po|and
f Spain
8 th€ tJK
h th€ UsA
ftc',;li,n Li//,.
8l
! a Workwitha oaltner.canyougu€ss whéí€
the peopl€ aÍefrom?
1 BradcarÍington
7 List€n andcheckyouíanswers'
workwitha pattn6r.Takeit in tuÍnsto a.k
questionsaboutth€ peoplein 2a.
A Where.sBradcaíingtonfrom?
B He'sfrornthetlSA.
8 PnoNuNc|ÁÍ|ot{List€n tothe
countriesin 2a.Writethemin thechart.
c Answerthequ€stions.
1 Where'sDavidfrom?
2 Where'sPauLfÍom?
3 Where'sclairefÍom?
4 WheÍeaÍeyoufÍom?
David 5o,wip e 1e uob1
/r,rtt , r anp.
cláiíe NewYoÍk'
David 'z . TheBigApplel
clairc YeslAndyou,David?Arel
David No' 'm fÍomLille.ZY Design'in Lille'
clairc a . And !,rheres Paulfrom?
ls e fromLondon?
oavid Yes.
b PractisethéconveÍsationin Pairs. o Oo oO oOO oOOO

8. Welcome1
! a Wherearethecities?Fitlin thegaps.
I r"uh."*h"* *".,*"*
the
the
the
5rn
sin
ls in
1 Toulon
2 lrladrid
3 Belting
4 Ch-"ster
of Franc€, neaíI4a15ei||e'
o f S p dn .
- of chlna.
of the UK, near ]v]anchelt€r'
Communicationpractice2.-t
Page 78. work with a PaÍtner
Doany citiésol í€gions in youÍ
countíyhav€ a differentnameor
píonUnciationin Engti5h?Write
and say theirEnglishnames.
Talkto oth€l stud€nts in the
gÍoup.Findout wheretheyte
C H I N A
USEFLJL LANGUAGE
b 9 Listenand checkyouransweÍs.
c Vocabularypra(tice-.) Page94, Exeícis€4.
d Ask questionsaboutcitiesin youÍcoÜntíyoí in otheÍcountries.
Testyour partner!
B |t'slI th€ north/south/east/$]€5tot ''. (neaÍ''' )'
e Workwith a paítneÍ.stud€nt Á choosesa city fÍom3a.
StudentB asks questions.Takeit in turns.
A WheÍeaÍeyou from?
B Toulon.
A To!lon?WheÍe'5that?
B t'sin thesoL]thoÍFrance,nealíMaÍs€iLle'
l4acau?WheÍe'5that?
|t'sln china,neaÍHongKong'
Whereareyolrfrom?
|.mfÍomBÍemen'in the noÍthof
Germany.
Countries
BÍa2iIchina France Germany
Poland Spaln theUK theUSA
'I
E R A N C E

9. ! a w.it" tt'" d.ints (a.f)undeíthepictuleson th€ m€nu.
a applejlice b coffee c icedtea d maneralwater e orangeiuice f tea
t '''
5tres5 marks.
1 0 0
2 0 0
Put the díinksund€Í the coírect
o4
.tt!!!!:
o 5Oo
I O o o
1 0 l

10. WeLcome1
(a-Í)from1a dotheyask for?
1m 2fl r! 4!
E"
l0 Nowlist€n to six Deoole.What drinks communicationpíactice3 ..' Page78.
workwitha pártn€l.
Howmanydrinksdoyouknowin Enstish?
wíiteth€m in thecháÍt.
E.
5! 6fl
10 Listenagain.Writethe drinks in
thechaít.
Drinks
-/Íi
an
Grammaípíáctice..'Page94' Exercis€5.
lt list€n to the conveÍsation.fitt in
th€ gaps.
'o€ , !!q,l/ you likea dlink'cLaire?
c|aire , , pleáse'couldI havea
tea?
loe Yes.lvlilk?Sugar?
Claire Withmilk,r . No sugar.
loe 0K.AndAnne?
havean oÍangejuice'
Drinks
b what'syourfavouritedrink?Askotheístud€nts.
USEFULLANGUAGE
c
please?
|oe suÍe'
12 PRo|{U||.|AÍ|oNHowdo you say
d and o' in these sentences?List€n ánd
íePeat.
1 cou|dI havea cofíee,please?
2 CouldI havean orangeiuice?
/.n/
Píactis€ saying the sentences.
vocabutarypractice-.' Page 94, ExeÍcise6.
Wouldyou|ikea dÍink?
Yes,please./ No,thanks.
coLrldI havea/an'..,p|éase?
Yes./ Sure.
lMilk?sugaí?
Withmilk,please.Nosugar.
Nosugar.
Drinks
coffee tea (mineral)wateí
oÉngejuice app|eiuice icedtea
,vote:Mínelalwaterconbe stilI
orsparkUng.
couIdlhavemineÍaIwater'please?
stilloíspalkling?
Usea beforeconsonants:a coÍÍee
Useat beforevowels:an orcnge
'urce

11. Numbers
E" 13 list€n andreD€at th€ numbers. !a
012345
678910
b writethenumbeÍsin th€ corÍectboxes.
eight fiv€ fout nine on€ seven
six thlee two 2€Íoloh
12
14 Llstento fourconversations.
comPletethetelephonenÜmbeís.
1
n 1*A 10
'r
lFl( Cargo
T E L : 1 2 3 t 4 5 . . )
Sussn Tqylor
Tell 0 632 7 49

12. NumbeÍs2
b
C
PÍadisesay|ngthetetephonenumbersIn2a'
'..;: :t# rnoxutctlrto L|st€n .nd Íepeat.
Thénpra.üsétheconveísatíonsínpairs.
I A What'syournumber?
-',
B NlyphonenumbeÍ?
A YEs.
2 A l,lyphonenumberltwoonetwo.,.
vo.abulary plactice-.' P.ge 94, ExeÍ.|se1.
say thenümberson thebüsiness.aÍd|n3a'
Thetelephonenumber's....
Themobilephonenumbeds....
Thefaxnumber's..,.
Grámmalp].dice..) Pat. 95' ExéÍc|se2.
3A
B
B
sory?
Two one two,.,
Fiveeight?
No,d!! eight.
Right.
so, twoonetwo,sixthreeseven'fouÍ
eightfivenine,
That'sright.
PÍa.t|sesay|íttheena|laddressesln4a.
commun|catlonpractl.o4' stÜd€ntA -.'
P.ge78.stüdéntB ..) Pagé88.
Talkto otheÍstudents.Rndoutthe|r€mall
addrcsseg.
USEFULLANGUAGE
345
three four five
910
ntne len
lf}m !kt.n toa teléphoíeConve6ation
.ndwr|tethenumbeÍs.
Nunbets0-10
o12
zeroloh on€ two
678
slx seven elght
Telephonenunbers
578956fivesevenelghtnlneflvesix
44fourfouror doublefour
60slxzeroor sixoh
te|ephonenumb€ror phonenumber
enail addrcsses
. 00t
- dash
_ underscore
@at
What'syourphone/ fax/ mobilephone
numbe|?
What'syouremalladdress?
orangeDesign'25woodstréet
N4anchester,N4U296DL
Telephone:0l6l
Mobilephone:
E a ...']?'tl !|steía|rdnatchthepalrs'
1 r.cane@
5 ccs.fÍ
2 service@
b east.ip
3 k-suzuki@
. cnv.de
4 f_carlton@ d orange'design.com
5 pÍince-l@
ó smirnov@
e u.matl.ru
í netgate.co.uk
QuestlonswlthwhrtimyondWll
l{hdr ,..?- Whatls...?
What!youÍphonenumber?
'ilyphonenumb€fs01236868943.
liy phonenumb.Íl. w phone
nunbarIt
NotetYoucansayghor'rio fot0 ln
phonenilmbers,
emailaddress: r.cane@orange-design.com

13. E" lE Listenand íep€at the nümbers.
11 72 13 1.4 1.5 76
L7 18 19 20 30 40
50 51
19 PRoNuNC|ÁTloNListenand lepeal.
Practisesayingthenumbeí..
E" Matchthe paiís.
'13
15
l0
40
50
1 09.00
2 I2.OO
I
',l5.00
4 19.00
5 21.00
ó 00'00
7 13.00
8 05.00
27
r€peat.
d
f
h
sevenpm/ seveno'clock
in theevening
thÍe€ pm/ threeo.c|ockin
elevenpm/ eleveno'clock
at night
nineanr/ nin€ o'c|ockin
lne moínIng
mldnlght
midday/noon
fiVeaÍn/ fiVeo'cIockin
lne moÍnng
one pm/ oneo'clockln
theafteÍnoon
c
o
vocabularypractice.-tPage95,Exercise3.
workwitha partner.studentA saysá number
(11-59)andStudentB writesit. Takeit in tutns.
20 List€n totheairpoÍtónnouncements.
Filtin theÍlighttimes.
Chicago O'Hare- Terminal5
Departures
LH 9]SB FRAIiKFURT14AIH 14:13
R0t'l8
BABe9z LrtHooNHEATHRT]TJ;
I'lxtBlz HEXTL0CITg
checkyouransweÍs.List€n and
a"
Í.B?á13 t,lADllIÜ
AA1955 T|]RÚllToPEA|1s|]N ó
Workwitha paítnerstudentA saysa time,then
stud€nt B saystheflight.changeroles.
A Fourteenthirteen.
B Thef|ightto FíankfuÍt.
A That'5Íight.
.h
'ql

14. . Mátchthe times to the clocks.wÍitea-e in
th€ boxes.
1 l |t'squart€r pnslclevcn'
2 lts tenprsl twclvo.
] l's ílvelo e ghl
4 l's qÜ.rlcrlo livo'
5 Is halipasrn fc.
22 Listenand repeatthe
andthetimes.
what üm€ ...?
qu€sÚons
Numbers2
C GÍammarpractice..) Page95, Exercise5.
TIMETABLE
O'HareAirport- TrainDepartures
l 0 : O O l 0 : 0 8 1 0 r 1 5 l 0 : 2 1 l 0 r l 0
l 0 :l U l 0 : 1 5 l 0 : 5 1
1 1 0 0 l l : 0 8 1 1 : 1 5 1 1 : 2 1 l l : 1 0
1 lr l 8 l l : 4 ! 1 1 : !l
1 ) r 0 0 1 2 : 0 8 1 1 1 5 1 2 r 2 1 1 l : 1 0
1 l :l B L2 : 4 ! 1 2 r t l
l : 0 0 L : 0 8 l : l t 1 r 2 l 1 : 1 0
l : 1 8 l : 4 5 l : t l
work Witha paÍtn€l' Look át the tim€table
Íoro'HaíéAiípoítstation.Píáctisethe
conversationfíom5a. ljse these times.
1 7A.tA 2 ).) l J.10 4 4.05
5 4.40 6 4.50
USEFUTLANGUAGE
E.
Whattimeis it?
What'sthetime?(=Whatis lhe time?)
e VocabularypÍacti.e..')Pag€ 95' Exeícis€4.
Communicationpracti(e5 ..) Page79.Work
s xteen seventeenerghteen
20 l0 40 50
twentv lh]Íty fo(V flfty
Nunbers11 59
'tr 12 13 14 15
eleven twe|Vethirleenfourteenílfteen
't6
I7 18 't9
nineteen
51
Whattimeis ll?/ Whafslhe time?
Whattimesthenexttrain?/ When'sthe
nexttrain?
It'sat fouÍteenthiÍty.
in themoÍning/afternoon/evening
23 Listento thisConv€ísationát o'HaÍ€
AirpoÍtstation.
a Excuseme,what'sthe time?
B lts qLrarterpasttari,
Á when'sthe nexttÍain?
B |t'sat tentwentylhÍe!.
A OK.Thanks.
Píactiseth€ ConveÍsationin paiÍ5.
I
when,.,?
whén's...?: Wheni5.''?
at night
1 5

15. E" 24 Listenandíepéatthénumbers.
60 70 80 90 100
vocabularypractlce-t Paga95, Exerclaa6.
workwitha partnelstudentA says. numb€r
(t-100)andstudentB wr|t€s |t.Takeit in turns.
whst'sthecÚrÍency|nyoÚícoÚntry?Howdo
yousay it in Engllsh?
Howmuchis a B|gMac|íyouÍcoüntÍy?
25 Llstento theprl..s. filt Inthegaps
IntheBlg iiia. Inder.
CaftÉ
@"
DuÍgeÍ
Itottlog
Chips
BigM.( pri(€
Sonduiches
Beef
Solod
Cheese
ondTomoto
€99
Tuno
Chichen
Country
USA
BÍazI
China
Germany
nary
Spain
swaEeand
U(
BigMaCpÍi(e
indo||aÍs
s2.51
,s1,65
Í1.20
12-52
12.37
t2.16
$1.28
Í2'09
.Í
Í3.00
Í2'51
Íea|2.95
yuan9.90
€2.55
€,2.32
t294
zloty5.50
e2.25
5íÍ5'm
E a wí|tethefoodfÍomthemenu|nthecha.L
b 26 pRo u crlirora Llstenandffllln
théch.rt w|ththewoÍdsÍÍom3a.
tf
workw|tha parlneÍ.Take|t|ntlrns to a.k
questlonsabouttheprlaesof BigMacs.
Aísw€Í in doltars.
A Howmuchi5a Bigívlacin Geímany?
B |t5twodollarsthiÍtyseven.
BigMacindex
'l

16. Numbers2
28 Listenand repeatthes€ phrases
fromthe conveísations.
Howmuchis that?
Anythingelse?
29 Pio urrcr^TroNHowdo you say
thes sounds?Listenand repeat.Fillin
thechart.
singular (a/an) Plural (t!,vo,thÍee)
!.
t hotdog
2 buÍger
3 sandwich
4 Salad
5 dÍ|nk
7 t€a
I 0range)urce
holdogs
buÍgers
sand!!iches
salads
drinks
teas
orangelurces
i/i itr I
V'
l.l
!u
n!
t]!
tl!
tln
!n
l
L ]
rl
L]
ll
lt
27 list€n to peopl€ buyingsnacks
anddrinks.F|lt|nth€ gaps.
1 A CoLrld haveat h/t1-,t,! , please?
I Anythingelse?
A l]m '.'y€5, and a 2
B Thal'sfouíeUro! 1
d GÍammaÍpractice.-'Page95, Ex€rcis€ 7.
e Practiselhe conversationsin 4a in pairs,
communi(ationpÍa(tice6 -.>Page79.woÍk
witha pa|tneí
USEFULLANGUAGE
please,
Thanks.B
B
B
] A
B
B
Yes,please.And twoó
muchis that?
lJm...eight7
oK' eightdol|aÍs3
Anylhingelse?
No,thanks.
OK.Thal's'1
, please.And
pounds
60 to 80
sixty seventy eighty
90 1OO
ninety a/onehundí€d
$ = dollat € = euío
€ = pound
Buyingfood
Could I havetwo coffeesand
hotdogs,please?
Anythingelse?
No,thanks.
HowÍnuchjs that?
TWelVeeuÍo5síxty,please'
a sandwi(h) twosandwiches
a coffee ) thíeecoffees

17. Jl á Match th€ words to the ohotos 1-6'
Faltory
rrorcr* *." *","no*" .noo
tl
-l*;f'l l-x+
accountant per5onalassistantengineer manageÍ receptionist
salesassistant technician designeí
30 tistenand í€peet theiobs in 1b.
VocabulaÍypractice.-'Page95, Exercise1.
7
ft, Í'"
-"lrI
5 6
b Mat(htheiobstothewoíkplacesin th€ chart.someiobsmatchto moÍethanon€ woíkplace.
c
o

18. e 31 Listento two peopletalking about
theirtobs. Fill in the chart.
Work
32 PRoNUNc|AT|ol{Howdo you sáy
doyou in thesequestions?Listenand í€pea|.
Íh€n practisesayingthe questionsin 2a.
1 Whatdo yolrdo?
tlir
2 Wheredo you Woík?
3
I liv. inLondon.
IworkfoÍBDA'
Questions
WheredoyouwoÍk?
Doyouliv€ in Palis?
d GlammarpÍactice..' Page95, Exercise2'
conmUnicationpÍactice7. studenlA '-'
Page 79. Sludent B -.r Page88.
Talk to oth€r students'Ask them about th€ir
iob and company.
USEFIJLLANGLJAGEf comPletethe sentenc€s 50 th€y aÍetrue
foryou. Th€n pra.tis€ saying them.
l I workÍor
2 Im a/an
I workin a/an
4 | livein
tt a matcnthequ€stionsandanswersflomthe
conversátionin le. writ€ a-d in the botes.
r ['] wharrtoyou dot
2 . WhatcoÍnpanydo youwoÍkÍor?
3 l ] WheÍedo youWork]
I [ ] oo you livein Boston?
a ]Íexch€micaIs'
b Im an arcountant.
d n a íactoryin Boston-
]1 LÍst€nagainand checkyouransw€ís.
|'ma manageíreceptionist/technician.
l'man áccountan|/a55istant/en8ineeí.
Whatcompanydo youworkfor?
I workfoíWi|sonPartners.
WheÍedo youwork?
IWoÍkin Bilbao,Ínspáin.
I woÍkin a factory/hoteVlab/shop'
Wheíedo youlive?
I live in Tokyo.

19. krs€nt s|mple!pos|t|veandq!ésl|ons(h.lshelltlÍ.eJth.y)
H|thnÚmbeÍs'de.ln.ls BÚs|nessY€Íbs.nd nouns
! a n""d th"
".d.le
aboutGor.nTat|é.A.ethes€
génten.éstÍue(o or f.ls€ (F)?
1 GoÍanTatiecom€s fromGermany'
2 Heownsall of theorionGroup.
3 Hehas5o,oooemploy€es'
4 orioncompani€sbuysteelfíom
supp|ieÍsinWestelnEuíope.
Theysellsteeltocustomeí5inWegteln
Europe.
Theymakesteela||ovel the WoÍld.
!
!
!
!
!
b vocabulaíypÍactic€-.' Pag€ 96,Ex€r(is€ 3.
Réadth. art|.leaboutGoraíTat|éata|n.Then
fflt|nthet.ps w|ththeCorÍectnÚmbers.
on€ two three flve six thlrty
hundred thousand million blllion
fifty
polnt
dollaÍs
Orioncompanieshave
people.
oíioncompaniessell
tonnesoÍstee|a year'
5 GoranTatiaandlamesBernardown
GoranTatió
Multi nillionail€ GoBn tbtió
bjwf 38y€arc old.Hecome3
fromspüt in croatia' but today
helive6in Viclorie, Awtr3lia
andha8Áu8halian naiionality'
Mr 1b'tiTole'Ú ha]fof theorion
omup. (Hb colleague,Jsmes
BeÍneÍd.ownrth€ other50%)'
ofion címpanieshavetob'l
!a
Ealmof about$3billion ayear,andabout50,000people
work |oÍthe8roup'
orion Groupcompaniesbuyst€el fÍom3uPpii€rs in Bussia'
EasternBuropeandKoreaandsell it a overth€ world,
Theybuyandsell 2'5mil]iontonnffia yeal' Th€y also
make8téelin a numbelof fá.|orie8in Russia'
d
GolanTatiiis ''.tlú:t.u'''..'
y€ars old'
Totalsalesare
a year
peícentofoíion.
33 L|stenandCh€ck yo|,ransw€ls.
vocabularypractice.-, Page9ó, Exorcise4.
,4 l|stenandrcpeal Practls€ say|Íg
th€ numberswltha paítn€í.
400 850 65,000 270,0003.2million
ó.8bilIion
zol

20. Work3
E" 35 Listenandrepeatthesentenc€sin
thégrammaíbox'
GrammaÍpÍactic€ -.' Page9ó, Exercise5.
36 Pno Ut|c|ÁT|o L|stenand r€peat
thevérbs.Th€n í|ll|nthe chaÍt'
lives works has buys sells
makes owns
List.nagain.wÍltethenumbeÍsyouhear.
tonnesof steel
products
7oolsa|esareinGeímany
I
2
1
37 Listenagain.underlineth€ coÍÍe.twoÍds
|nthequestionsfÍomth€ conv€rsation.
1 Wheredo/doesyoursÍee|comefconesf|om?
2 whetedoldoeswe bur'lbuysiI?
3 DolDoesft comefconesftomGetmany?
4 Wheledo/doésyouse//Aellsyourproducts?
38 PRot|Ut|c|AT|oÍ|LlstenaÍdí€peat the
questionsin 4c.Howdo wesaydo aÍddoes?
!. 37 ,an€ Ross'fÍomcentroPumpsuK,
is visitingMetaLln,a supplierin Hamburg.
Listento herconveísat|onwithFrankAÍzt'
Metal|n,sfactorymanager.Arethes€
senteí.estrue(Í)or false(F)?
Metalinbuyssteeliroma supplieÍ.
Metalinhasa factoryin China.
MetaLinhascustomeÍ5in a number
€ Grammarpíactic€..' Page96, ExeÍcise6.
wolk wltha partnے Ask andanswer
questionsaboutGoranTatla.
Where''.comefrom? Wheíe...live?
Whatcompany,,.own?
communicationpíactice8. studentÁ -.'
Pagé79.stud€nt B ..' Page88.
USEFULLANGUAGE
!
!
!
MycolleaguecomesfromGermany.
Theybuysteelfromsuppliersin Russia.
Theyhavefactoriesin China.
WesellthispÍoductall overtheworld.
Heownsthecompany.
1heymakecomput€rsoftware.
Highnunbersand decinals
25o= twohundÍedandfifty
12,ooo= twelvethousand
5o,ooo= fiftythousand
2.5million= twopointfivemilljon
3 billion= threebillion
Presentsinple: positive
Theyownthecompany.
Heownsfiftypercentof thecompany.
Theverbhaveis irregular:
Theyhavafactoiesin Russia.
HehasAustÍaljannationality.
Prcsentsímple:questions
Whatdoyouselt?
Dotheyhavecustomelsin Chlna?
Wheredoe!sheaomafrom?
Doésheownthecompany?

21. E" 39 Listen.Matcha-g to the photos. b woíkwitha partner.Talkaboutthepeopl€ in
thephotos.
havelunch b
havebreakfast
finishwoÍk f
havedinner
d havea break
staÍtwork g getup
A Whattimedoeshe/shegetup?Whendo€s
he/shehavebreakfast?
B He/Shegetsup / hasbreakfastat ...
Vocabutarypractice-.t Page 96, Exercige7.
woÍkwith a PaítneíTatkaboutyouídaily routine.
A Whattime/ Whendo yougetup?
B I getup at 7.10.
40 List€n to this conversationabout daily
routines.Are th€se sentencestrue (D oÍfalse (É)?
1 lt's8.10am. trl
2 Thernanis flveminuteslate. n
I Themanhasa coffee. t ]
4 Theman5taÍt5n]orkat 1o'ooam. |]
5 Thebossfinishesat4.ooprn. ll
c
d
! E"
7.10am
-,-!F
12.10pm
40 Listenagain.Filtin thegapsin theae
politephrases.
I Good
2 soÍry|'m
3 ploo|eÍn'
6.15am
9.00im
1.00pnr 5.10prn
7.3Oprn
,I

22. MeattÍme?
Lookat thes€ sentencesfromthe
conversation.Filt in the gapa with
negaüves,
I lou.rt, aona i*a
"r"*trsnl
Work3
WoÍkwith a oartn€í. Readthe article about mealtimes.
Which two statementsaíenot tíu€?
1 - i
E"
1 lt /i/,7 late.
2 Im a mornrngperson.
t We worklalc,
4 We eveningp€op|e'
5 íMybo55 a moíningp€Ísoll'
6 H€ havelunch'
4t List€n and ch€ck yoUl
an.w€Ís. PÍactisesaying the s€ntences
42 PRol{Uí{c|ÁT|ol|Listento the
Woíds.oo they haveone syllable (o) oí
two (oo) ?
lt,snoonGreenWichM€antjmp:12.o0jn the
U(, 7.00amontheUSeastcoastand5.30pmin Indja.
Butis jt lunchtimejn London'bleakíasttjmein 8o'ton
anddinneÍtimein DeLhj?l4eattimesaroUndtheworrodte
asd ffp'pntasJapaapprusl'iandrwisscr.epsp.
USEFULLANGUAGE
Peopt€jn spainhavedinner[dte'Theyeatat about
nineottockortenottockin the€Vening.
Peoplein theUKhdvea bjgbreakfdst'w]thbaconénd
eqq5,andthenth€y don,tedtlunch'
Workersjn FÍancehdvea tonglunchbreak.Theyhave
betweenonedrdtwohoursto eat.
IntheL]sA,.l lotof peoplejult havehatían hoL]Í
foÍUnch,éndenta sandw]chin theoffico-
InswitzeíLand'peoplestaítwoÍka| 7'00amandhave
breakfastin theoffice.
And]nJapan,a lotof manaqeuhavedinn€l jn the
evening,.nd!h€ gobackto thooff]co'
43 Now(ist€n to six peopLetalking about
mealtim€sand routinesin theircountrie5.ch€Ck your
Tatkaboutroutinesin youÍcountryand any oth€l
countriesyou know well.
WhatliÍ]edo peopLestirl WoÍk?Do theyst.rt€arly.
Whattlmedo theyhavclun.h?
DotheyhavccoÍfeebÍoilks?
Whattlmedo theyfinishwork?Do peopleworklale?
ryháttimedo p€opIe havedinner?
o
11)
t
L]
L
oo
1 not
2 aren't
3 rsnl
5 don't
Presentsimple:negative
DE
I'mnota morningperson,
Youaren'tlate,
Helsnt late.
Otherverbs
f Grammarpra(tice.->Page96,
Exercise8,
commUnicationpíactice9..')
work with a paÍtn€r'
Whattimedo you starvíinishwork?
Whattimedo youhavebÍeakfast/lunch/dinneÍ?
getup eaÍly.|startWoÍkat /'45.
I don'tworklate.| finishat 5.00.
We don'thavecoffeebreaks.
Janstartsworkat 2.00pm.Shestansafterlunch.
A|anfinisheswoÍkat 10.]0am' He finjshe5beforeIunch'
Theydon'tworklate.
shedo€sn'tstaÍteaíly.
Page 79.
2 )

23. Information
b
E" 44 NeiLLeemanphonesTina car€y,
a colleague.Listento the conversationand
know mean spell standfoí think
understand
El a Readthearticle.whatis Netlingo?
answerthe questions.
1 What'sNeil'spÍobl€m?
2 WherecanNeili]ndtheansweÍ?
b 44 Listenagain.Fill in the gaps in the
sentences.
't aor' ,,t,,/,t't,t,,/ dn dob".i,I on o-
pagesix.
2 ltl salesjargon.Whatdoesit
I Goodquestion.don't
hal docs tl)e'e'stanclli)riD emilil ?
Whal does com'rncanlWhat doe.
'WWw'stanCl
Íbr,llfyou don'tundclstand 1hc
lan8uascol.thcIntcÍl)ctand e.busjness,the
answersareat netltngo,coln,
'Ihe
Netl,ingowebsitehas an online dictionary
With tlrousands oflvords' fronr ú'to Zip.
4 DoesB
5 I'mnotsure,but
netLingodotcom.
6 Howdoyou
'business'?
its
'netllngo'?
. vocabÜlatypÍaCtiCe'''>Page96, Ex€Í(isel.

24. workwith a partneíAsk and answer
questionsaboutth€ woÍd5and abbreviations
at thetop of the aíticle.
A Whatdoes...mean?
B (|think)'..m€ans..' (but 'm notsure).
A Whatdoes''.standfoí?
B don'tknow/ t standsfor....
4t Listento lieil Leemanspeaking
to á Customeron the t€lephon€. compl€te
thefoíÍn.
co'npUt€r/|nleÍnetwods
Information4
E.
d Grammaípíactice.'')Page97' Exercise2.
Communic.tionpractice10.StudentA .,
Page80. StudentB .>Page88.
Do€s youÍlanguag€ u9eEnglishwords?
Writ€ somewoídsin thechart.
E"
B Customer
lNamot Lnrl,r
Company:
45 List€n again and completethe
conv€ísation.what questionsdo€s N€il ask
to g€t th€ customerinfolmationÍight?
(ustomerMy ndrp! | ,'J.,<,ir,n.on A_d li
kom Hugh€s nr!r.ll.c.
eil soÍry?l
CustoneÍLindasammeÍson.s A doubIe]ME R
S O,N.
tustom€l soÍry's.A doubl€ l'4E R s o N-
Iteil SAdoubleM.E.R.S.o.N.
custom€r That,sright'And |'rníromHughes
nsuíance'
tleil Hughes?r
custom€rHUGHES.
l{ell H'U.G.H-ES.
cuslomerThát'sright'
Ne|l 0K' We||.ll.dn|vPlyr.' Ío|yo-.
call. 'll check...
46 Listenand r€peat the questions
fíomth€ conversation.
Discussyourwoldswitha partn€r.Howdo
you say themin youÍ|anguage?Howdo you
say themin English?
USEFULLANGUAGE
Whatdoes'web'mean7
Itmeans.InteÍnet'.
Whatdoes.e'slandfoÍ?
Itstandsfor'electronic'.
Howdo you spell.InteÍnet'?
ldon't understand.Whatdoesthismean?
I don'tknow/ |'mnotsuÍe'/ |thinkit
means,...
soÍry?couldyoUsaythátágain?
Couldyou speakslowly,please?
couldyouspellthat,p|eáse?
I z,;

25. E" 47 Listento the peopl€ talking about
€mail at work' Fitl in the gaps.
read íeceive send WÍite
subjectIEngIishtíainingcouÍse
Twopeop]efroÍncc soÍtwaÍeta|ywou|d|ikelo go
tolhe'WíleEng|ish'trainngcouÍse.Theyaresi|Via
Lard. anassislantatoufofÍiceinÍv]i|an'andAntono
Amatothemanageíof |heRomeoÍíce
BeslÍegards
HumanResources|Manager- cc softwaÍeta|y
m'loÍo@cc.s.it
TeL:+3902449690791,extension22
oÜ B
Sa
t .s,u,t tento Íifteenemailsa day,to
colleaguesandfriends.
2 | aboutthiÍtyoÍfortymessages
a day,fÍomcolleaguesandcustomeÍs.
3 |don't messagesin English.
4 | ernailsin English.I understand
about50%.
WoÍkwitha paítneí.Ta(kaboutemailsin youí
iob,usingtheveÍbsin la.
woíkin paiÍs.Readtheemails.who wouldlike
to goto th€ hainin8couíseandwhataÍetheir
t€lephone numbers?
vocabularypractice.-' Page97,Exeícise3.
Readtheemaik andundeÍl|neall the
poss€ssiv€ adiectivesfromthebox'
IJ!tJ
o8 B
ootr
os B
To:a]lmanageÍsandassistánls
From:susann€ FoÍe TÍainingN,'|anager-cc
softwaÍeInl€ÍnaIiona|(Geneva)
subj€ct: Eng|ishtrainngcourse
Doyousendandíeceiveema s ]nÉngish?
DoyoureadandwíiteíeportsinEng|ish?
.WrleEng|ish,s a tíaningcourseÍorcc
Softwáre'smanageÍsand!]]9i!assistanls.
Thecouíses atoUíheadoÍficeinGeneva'
To||v]aÍo ToÍo
Frcm:Sl]sanneF|oÍe
subjeciIemaiIaddressesandextensionnUmbeís
DeaÍN4ÍToÍo
Thankyouforyo!Ímessage's |ViaLaÍdiand
AntonioAmatoarewe|coíneonihecouÍse
cou]dyousendtheireí'rái|addÍessesand
exlensionn!mbers?
Beslregaíds
Trainlng|ManageÍ-cc soilwareInternationa
s,íoÍe@cc.s'ch
Telr+412290887250,extenslon165
E]

26. Information4
Possessive's ond oÍ
Subjectremarladdressesandextenson numbers
DeaÍsusanne
SiVaLaÍds ema addresss ard@cc s |1Her
phonenumbers +3902449690791.exlenson 34
Arlo.ioA.r'||o's1 ld.esis á1|oaio'' n'||ocD'.
ldont havehisexlensionnumberbLrlthenunrber
oÍlheRomooff|ces +3906049509267
Regards
4a List€n and Í€peat
thegíammaÍbox.
Wher€'sAndíew'soffice?
WháfsTom'snumber?
(Use's withpeople.)
He'sthemanageroÍtheRomeomce.
What'sthenumbeÍof theLondon
office?
luse of withploces.)
to WÍite/s€nda messa8eto (som€on€)
to read/Íeceivea messagefrom(son]eone)
Writinq enoils or Íaxes
Dear['lí[,lssmith'
(]ohnsmith= [4ÍiJi||srnith= [4s)
Regards,/ BestíegaÍd5,
Couldyousend...?
comptete1-5. lJse ,5or of Refeíto the
emails'iín€céssaÍy.
1, +)902449690791,extensronl4
,th t '
14,,,. tt,',,t|"'
2 antorio.anJlo@ccs.I
3 +39a6049|]o9)ó/
Thi i5
4 |aÍdi@ccs' l
Tli i5
5 +41?29088/r!0.extension165
GrammarPÍactice.-)Page97' Exercise4.
Wolk witha páÍtn€l.Ask qu€stions ábout
theemaits.
W l
" l -
. . .. p h o r L . l p p l p - - i o , n L . b p ,
communicalionpÍactice11'studentA '.')
Page80.StudentB .-) Page89.
USEFULLANGUAGE
thesent€nc€s in
Possessiveodjectives
lWorkhere.Thisis my office.
Wheredo you work?Where'syoor
offlce?
Tomworkshere.This is hls offlce.
Dianaaorkshere'Thisi5 herotÍice'
Thecompanyhasits omcein Berlin.
Weworkhere.Thisis ouromce.
TheyWorkheÍe.This i5 the|íoff]ce.
I
t t,/

27. E a Talkto a paÍtneÍ;
Doyoureada lotof books?
Wheredoyoubuythem?
WhatsoÍtof musicdoyoulike?
WheredoyoubuyyourCDs?
WheredoyoubookyouÍ
holidays/flights?
Readaboutthewebsltes.0o you
usethesewebsites?
R€ad aboutthecompaniesaga|n,
andffllInthegap5.Usea
dictlonaryto helpyou.
computer coPY download
files print save softwate
book
Youreade.booksona
t!at!l1a!t!!:.
AdobeReaderis
customeE ,' Ílusicfrom
itunes.
lTunesdoesn'tsellsongsonCDs.
Thesongsarecomputer
lfyoudownloada flle,you
it onyoutcomputer's
haÍddlive'
iTunescustomers.....
musjcfÍomtheiÍcomputersto
CDs.
iTunessellsc0 coversto
downloadand...... on
papeí
833
@ @!ry94991o.r9.o,-5!rE!!:!!1!,
amazoncouk
AnrizoIlse||sbooksandhundÍ6dsof
otherproducts.Youpaybycr€dit ca|d
andAmazonsendsyourpÍoductsby
marl.Youcanalsodownload
's.books.toreadonyourcompuléÍ
(withAdobeRsadersoftwaÍe)'
Q l ..rll l í]ad . hook.j I t|on l
hrv. Adobc R.nrl.r llow
r i L r . l rr s l ' l W l i { r r 0 . J l
A: Adobe Readoí.sfree'Youcan down|oad
thesoftwar€ ÍromtheAmazonor
Ú,'"".'..".
At rfuri(,syoucandownloadmusic,
Thesilehas700,000songs.Youcan
savelhemusiconyourcomputoiorcopy
theÍ|estoa cD' Andcustomerccandown|oad
8 Youcan easyJetflights
andpíintcD coverc'
Q: c.lll I nl.kc lwo TÍt|]lcc copi(]s ol cDs?
A: |fth€ cDs aréforyou,yes.But you can'tgiveor Be|l
copiesto otherpeople.
YoUcanbookan€asyJel Í|ightat easyjci.on]'Youpayby
cÍgdilcard.Youcana|sobookbyphone'butif youdolton
th€ |nteínetyousave€14.
Q Do ú1r'iV. try p].|](](ickets by rnái]?
A: No.easyJetdoesn'thavetickets.Youjusl get
a referencenumber.byphoneoronline.
49 ListenandcheckyouÍ
answers.
vocabulaÍypíactice-.) Pagé97l
ExeÍCise5.

28. E a Réadthetextagain.|JndeÍlinéthecoííectwords
in the sentences.
7 yor9!|I/can,tbuy books fíomAmazon.
2 yorcon/.an't|eade.booksWithAdobe softWaÍe.
3 youpoy/don'tpay foíAdobe Readeí
4 ou con/con'tbuy sgngsfrornitunes.
5 Youcan/con'tbuy cDs fÍomiTunes'
6 easyletflightsa/e/orert freeon the Internet.
7 easy)elpints/doesn'tprlnf tickets.
b GÍammaÍpra(tice-' Page97' tx€ÍCise6'
a 50 listento thisconversatlonaboutbooking
tÍa|ntick€ts online.what'sthewebs|teaddress?
YouaanbuybooksfromAmazon.
customérscandownloadmusicfrom
iTunes.
Negotive
Hecan'treadthefile.
YoucarftcopyCDs,
Que5fiors
Canyoubuyproductsfromthewebsite?
WhatCancustomeÍ5buy?
v.lheíec.n l buycDs?
.t* t
Information4
50 Listenagainandansweíthe
questions.
1 What'sthenameofthetraincompany?
2 Whatcountryis thecompanyin?
3 Canyoureadthewebsitein English?
4 cán youpayforticketsbycÍeditcáÍd?
5 canyouíeceiveticketsbymailjntheUK?
51 PRot|Ut|c|ÁI|oNListenandrepeat
th€se phrasesfÍomtheconversation.How
doyousay ía' andcan'tin thesentencés'
I YoucanbookontheInternet.
2 Andcan.youpaybycíeditcard?
/krnjut
3 Youcan'treceivetickets....
/katnt/
commUn|cationpract|ce12.stud€nt A .'
Pagéa0.studentB ..' Page89.
Thlíkabouta web9|téyouknow.Make
notesaboutwhatyoucanuseit for.Talk
to youl páÍtn€Íaboutit.AskyouÍpartner
quest|onsabouta websitethéyuse.
ISETULLNNGUNGE
E
I
r>
al
v,)
E
E
F
tr.ü
I canopenthenle,butI can't
readit,
ThiscomputerhasFrenchand
Germansoftwarc,
Youcansavephotosonthe
computet
Youcanprintdocumentsand
photosonpapeÍ.
Icopyall fllesontoa CD.
Youcandownloadthesoftware
fromthelnternet.
fl
,
"'t

29. Places
Businessfaciliti€5
I
Mátch th€se woídsfíomthe afti(leto the photos.
lJsea dictionaryto heLpyou.
chair faxmachine laptop meetingÍoom
phone photocopier photocopy
powersocket printeÍ table flipchaÍt
rneEmirates
Towers Hotel
meansbusiness
ná
( íf-.
!a roomarthohotclTAre
theretabl.srnd.haiBT
We needr photocopy
photocrpierTCanwe
usethe faxmachineT
lneedto makca phone
call.Arethcrepower
Therear€ a thousand
hotels.At th€ Emirates
Towe6Holclin Dubai,
theresiustoneanswer:
Thetmirates'lowe6i!
where'Yeíisn'tjuí a
strateily( We don t say
busine$la(ilitiesare
the.eatthe Emi.ates
ToweB?Theansweris,
thehoteldoesntjust
haw businessfacilities
it Úa businessfaci|ity
52 checkyouíansweÍs.listenand
ÍePeat.
R€ad theadcle and answ€r the questions.
1 Whatare.businessfac]lities'?GiveoxaÍnpIe5'
2 Whereis theErn]ratesTo'leÍsNote|?
3 whatgroupis thehotel f?
4 Whatis thegroup'sbu5ine555tÍategy?
5 DoesthehotclhavegoodbusinessiaclLities?
(

30. d vocabularypractice.-)Page97, Ex€ícis€ 1.
Places5
d GÍammaípractice.-'Page98' Exercise2'
E" 53 Lislenlo theconversationbetween
a Customerand a receptionistat the HoÍizon
Hotel.can the man send and r€ceive emáils
at the hotel?
E" Make verbs flom th€ undeÍlinednouns and fitl
in the gaps in As sentences.Use a dictionary
to help you.
1 A 1needto l,h.trirl'!/ Íhis'cou|dI Use
th€ photocopier?
B Yes,
2 A needto myássistant'can
makea phonecal|fÍomhere?
B Yes,
] A Ine€d to thisto my offlce.
Could usethefaxmachine?
B Yes,
thisÍlle.can send
theboxes,
1 me€t]ngroorn5
2 Photocopier
] taxmdcirll€
t phones
53 List€n again.what faciLitiesare
theÍein the hotel bu5ine55centre?TiCk('/)
/)
ernai15fromthiscompLrteÍ]
B YES,
5 A nrpIo J'op/o hifl'.
|5therea pÍinterIcanUse?
B Yes,
55 Nowlistenand fill in B's repti€s.
Practis€ th€ conveÍsation5in 3a.
i n€ed (to)
(need+to+yerb)
needto photocopythis.
lneed+ noun)
I needa copyof this.
d Grammarpractice-.t Page 98, Exercise3.
communi(ationpracti.e1]. stÜd€nt A ..')
Page 80. StudentB .-) Page 89.
USEFULLANGUAGE
I needto makea phonecall.CanI use
thephonein themeetingroom?
|sthelea powersocketlor Ínylaptop?
I needto píintthispage'Doyou have
a pÍinter?
I needto photocopythis.|5theÍea
photocopieÍheÍe?
Youcanfaxit.Wehavea faxmachine.
D
C
54 PRot{ul|clATloNlist€n and Íep€at'
Therear€ mectin8rooms.
Theres a photocopicr.
Arether€ power50.keis?
s therea phonesock€t?
i thereis/à
Singular: There'sa photocopierin my
office.(There's= Thereis)
Plural: Ther€ aretwo píinteísin
the office.
QuesÍlorls]|sthele a fax machine
here?Are therecomputers
at the hotel?
/V€gotivej Thereisnt/arentphonesin
themeetingrooms.

31. tr
a workwitha partn€.' canyou.ompl€t€ the
Ía.ts& Flg{,resaboutthePetronasTowerswith
th€se nUmbers?
2 76 765 1,8oo 32,ooo
E a Mat.hthewoídsto th€ buttons|nth€ tlft.
basement fifth fiíst fouíth
ground s€cond sixth thild
in theair)atlevek4l and42.
Thereare
j
windows
in thebuilding.
Therearea flishtsof
Thc buildins has5 lifis.
TheseniormrnrrgementoÍtlces
jreon lcvel8ó o|thebuilding'
Thercrrcr 2 cntrances/
cxitsronc ol1thc Sroundnoor
oneon theÍirstfloor
Theretlre88Íloorsin th.
buildinsabovegroundlevcl.
Thebasementhrsíourlevels.
Thereisi lky bridge'('rcorridor
57 check your answeÍs.L|stenand rep.al
|.ookat the fa.& & FÍgu|esa$aht..F|tt|n th€ gaps in
these sentences.
Theentrancesto thePetronasToweísale on the
' t!!11',,,,ta^d' floors.
A.skybíidge'linksthetwotowerson the
foÍty-] and forty.4 floors'
PeÍonasl s€nior manageÍshavetheirofficeson
theeighty't floor,
OdinolnunbeB
1st= fií9t
2nd= second
3rd= third
5th= llfth 9th= ninth
6th= sixth 10th= tenth
7th= seventh 11th= eleventh
4th= fouÍh
6
5
4
2
í
'6 list€n andcheckvouÍansweís.
8th= eishth 12th= twelfrh...

32. 0 vocabularypractice.-)Page98, ExeÍcise4.
b
...floors.Ourofficeis
,,.floor
rfr(s).
on theright']u5(afleíthelift.
t'soveÍthere'Th€ filstdooron theÍight'
t'sjustpastth€ st3irs'ThethirddooÍon
theright.
Go thíoughthedoorsat theend'and
thcyleon therighl.
Go to theendof lhe coÍridor'throughth€
doo15,and tuÍnleft'
óo Listenand check youÍansw€ts.
vocabularypÍactice.'.'Page98, txer.ise5.
ó1 Listenand r€p€at the dilections.
1 Thcyteon th€ right'
2 lts iustpastlhe slairs.
] Go throughthedooís.
4 Go to theendof lho .orridor
work v.itha paítneíTakeit in turns to ask
and answ€Íth€ qu€stions in ]d.
Ptaces5
GrammaÍpractice''.' Page98' Exerciseó.
Talkaboutyour office.
Theofiic€ btrildinghas
Th€ entran.€i5 on thc
Th€Íea / TheÍeale ''.
! a Matchthewordsto th€ signs.
litt stairs
Í
fla,.r'
MtrEtr1 l,li 2 ) 4
'8 Ask where 1-4 ar€. Listenand
repeatthe questions.
59 Listento the p€ople asking for
dií€ctions.lilhataÍethey looking for?
1 'r/7 3
Lookat théoffic€ Plan.can you mat(hthe
qu.stionsánd answeÍs?WÍit€ a.€ in
theboxés.
IL
tl. -Jl
I
U
a
commUnitationpíactice14.studentA.'.'
Pagea1. StudentB . ) Page89.
USEFULLANGUAGE
Excuseme.Where's,,.?
|tl on the gíound/fiÍst^econd''. floor'
|t'sovel theíe'
|tl justpastthelift,on theíight'
Go to theendof thecoíidot
Go throuBhthedoors.
TuÍnright/left.
1 Excus€me.WheÍe's(hel]ft?
2 Excuseme.Wherearethestalrs?
3 Where'sthecompuleÍloom?
4 Wheíe'sthedr]nksrna.hine?
5 WheÍearethetoilel5'pIease?
I/,)
ll
L]
Go thíoughthedooí5.Tumright'
Ill

33. ! a wlere arethePropeÍtiesin thetwoadverts?
12apartmenG,centralsydn€y' studio,1' 2
and3 bedrcoms'Toptwoí100.s(24thand
25th)oínewblock'
PÍice5f.oms480,0oo'
GoldCoastnearBrisbane
lsumm€Í3o.c,winter20.'c)'19thcent!ry
hous€' 6 bedÍooms,2bathÍooms(upía|ís
anddownstair',largelivinqíoom165m1,
modelnkllchen'9ála9eGalden3'l00 m. Ú|tn
swrmm,nqpool BeaurrlLrlvreworTasmansea
$1.6mittion.
,.J, Ipo
wl
mt
po
cll
tha
PK
tn
Fol
a !
pr(
Íindwordsií theadvert9to matchthe
photos1-8.U5€ á d|ct|onaryto helpyou.
62 checkyouíanswers.Listenand
repeat,
vocabulaÍypÍa(tice.-,Page98,txeÍcise7.
7
F|ndadiectivesin théadveítsw|tha sim|lar
meanlng.
2 0rg
I Adiectives! a Readth€ advertsaga|n.|JnderlinetheCoíÍe.t
adiectivesin 1-€.
1 TheapaÍtmentblockis modern/old.
2 Theápár1méntsaíein d lowhighbJi|ang'
3 lhe houseis old/new.
4 The livingrooínin the houseis b/g/smol/.
5 The kitchenin Íhehouseis old/new'
6 Íhe|e'sa nice/horribleViewfÍomthe
gaÍdenof thehouse.
7 |Í'shot/coldin B|isbane.
a Ihe houseis cheop/expensive.
Theapanmentis bi8.
It'sa bigapartment.
TheÍoomsin thehousearésmall.
Thehousehassmallrooms,
s{sl
.
---1
! *"-
IN
c vo(abularypractice..)Page98. Ex€lcise 8'

34. Places5
! a rool
"t
tt'"titt"of thearticle.Whatdoes
'hotproperty'mean?
b Readthe articleand answerthe questions.
1 HoWmanyp€opIe liveinAu5tÍa|]a?
2 Wheredo mostpeoplelive?
3 Whereis propertyqUlte€xp€n5iV€?
4 Wherear€ propertypíicesVery|o!r?
(
!l has36'000kmoícoagt.ThereaÍe7.6 mi||ion
l l km2oÍ|and.AustÍa||a|sbig' very b|g.But tne
popu|at|onof18 m||||on|5vely sma||foÍa cont|nent.
w||hJus|twopeop|epel squa|eki|ometÍe'doesthis
móanAustlalianp|opeÍtyis cheap?Notexact|y.A |alge
póÍcen|ageofAustla|iansIive.na sma||numbelof blg
c||lesonthesouth.eastcoast'The|a€e popu|ation
|heÍemeanshomesarc qu|teexpensive(thelea||yhot
pDpeÍtyis insydney)'
|npaítsofwesternAustíaIia.theoppositeis tíue.
Avelysma||popu|aÜonmeansvery|owptopeítyptices'
Fot|hept|ceoía squaremett€ in sydneyyoucan buy
ásquaíek||ometren€ar theGÍeatVictoriaDeselt.Hot
plopenyofa diff€rentkind!
1 Thehousei5 qtrlte,eÍysnall/big
2 Th€ gaÍdenis quite/verysmau/big'
I Thehouseis quite/yeryrld/modem.
4 Propettyis quite/vetycheap/expensive
b GÍammdlpla(li(e'.') Page99 txeÍlise9'
63 List€n to a mán talkingto a
cotleágueabouthis home.lJnderlinethe
communicationpÍactice15' studentA
Page81.studentB ...)Page90.
E"
llow discuss these questionswith a partner.
1 Whatdo .m'and.krn'standfoÍ?
2 Wh. doP. ||F //i ó nPdn by '|o| p|op"1y
of a differ€ntklnd'?
work with a partner.Talk about€ach other's
WheÍe..'Live? .'' hou5€/apaÍtment?''. big?
.''gaÍage/garden?
Talk about pÍopeítyPlices in youÍcountry.
Ar€ propeÍtypriceshigh?
InWhatcities/regionsis píoperty
expenslve/cheap?
Inwhatpartsof youÍtown/Íegionis pÍopeíty
exp€nsiVe/cheap?
USEFULLANGUAGE
I livein a house/ an apartmentin ....
It's,.,kilometresfrom....,
Thehouse/apaftmentis quite/very
big/large/small.lt! ...squaremetres.
It'soLd/modern.lt'squite/verynice.
|thas '..bedrooms-|t has a big/sÍnall
gaíden.
Ispíopertyexpensivein youÍcountry?
ln ''. píicesaíequite/VeÍyhigh,butin -..
@a
.-+r
!tí (*- hn
quitelv.ry+adiective
It'sverybig. li'squitebig.
It'squitesmatl. lt'sverysmalt.

35. Action
d Vocabularypractice.-tPage99, Exercise1.
Ia Label the photos(a-e) with the woÍd.in
the box.
Discussth€se questionsWitha paÍtnel.
Doyou go to confeÍences?
Doyou havea lot of meetingsa
Do youg]Veples€ntations/
Doyou go on businesstíips?
Doyou go to tradefairs?
64 Listento five peoPl€ talking about
thek jobs.Matchthep€ople you hearlo the
photos.wíite 1-5 in the box€s.
a!
lgotoconferences
pÍe5entations
goonbusinesstrips
havemeetingsgive
gototÍadefai15
l
[]Jt,,
>t
Heoftengoesto theheadomce.
They?ealwayslateformeetings.
a|ways usually ot|eí sonel|nes don't ohen nevel
I t,,,,.,,,,,t;,:,t.
36

36. I a Lookat the adveÍbsof fÍequencyin the grammarbox. Then compLetethe sentences
so Inevaí€ Üue ÍoÍvou.
1 g ve presentalons.
2 go on bu5ine55lÍips'
] Workln the€Vening'
b ó5 Listento an interviewwith veronicastephens,a t€levision pÍoduceÍ.
Howoftendo€s she do these things? Tick (/) the boxes.
always
1 workstOÍtclcvs on .ompaniesn Japan f
2 WorksW]lhplesenteÍ!|ÍoÍn]ipJn t l
3 nakespro3ramme5]| EngL]í]
4 worksw rh a rermfromlapan ]
t workswlrhr teim fronrrheuK t ]
ó 8oesto ]apJnor bU!|cs9
work with a paÍtneí.Mák€ sentences about
5he usLrallywor(s with telcvlsioncompanies
n Japan.
ó6 Listentostuartcomptontalking
toa coLleagueaboutwork'Arethesent€nc€s
tÍUe(T)or fatse(0?
1 Hedoesn'lhaveir ol of meetings. V
2 Hetravelsa lotor buslness. L
] Writ€ ernai|sin EngLsh.
I workat home.
Action6
5
V)
n
L]
L]
L]
ll
L]
I
I
L]
L]
L] L
t
tt
Ea
3 Hedoesn,lÍnakea |otoÍphon€ .aLLs
4 He5end5a lot oíemn]ls'
i
a lot (of)/ lots (of)
67 pRoNUNc|AT|oNListenand Íepeat.
Howdo you say o/ in thesentences?
1 | havca |oloÍmeetngs'
2 | don'tg Vc a IotoÍpresentations'
] Doyougo lo a |oloÍconferences?
Gíammarpractice-.) Page99' Exercise2.
commünicationpÍactice1ó .'' Page8l.
Workwitha partner
USEFULLANGUAGE
DoyouoftentÍavelon bu5iness?
ldon't oftengo abroadon buslnesstrips.
Ioftensendemailsto foÍeigncolLeagues.
I nrakea Iotof inteÍnationaIphonecaI15'
I sometimesgo to Íadefairsand
I nevergivepresentationsin EngLish.
I go to a lotof me€tingsin English'
a Lotofllotsof +roun
Wehavea lotof customersin France.
Wehav€ lots of custor.eísin |talytoo
(alotofl lotsof = a largenLrmbe,
verb+a lol
lgo abroada lot.(: often)

37. !a 68 Listento thé.onv€rsation in
the m€eting. Fill in the 8aP5.
having phoningworking
now moment this today
."",""!
lim
Emma
lam
Emma
Chs
Emma
Chs
lim
Emma.l'mt /t,r/irl a rneeting
at the'z withLaura
and chÍis'
Right.
You?eon the|oudspeakeÍ'
OK.Hi everyone.
HelLo,Emma.
Areyou havinga goodtimein
lstanbuL?
Oh.it'sgreat.Reallygood.Thi]
on|ypÍoblemis' |'mr ]
|]n5uÍcyouaren'twoíkinga||
th€ time]
Emína,wete4 about
yourproiect,Canwe askyoll
one oÍtwoquestions?
Emma Sure.Go ahead.
||m 0K' chíis?
Chí|s Yeah.What'5YouÍteaÍndoing
t , Emma?
Enma We||,theyaíen'tWorkingat the
ó . They?ehaving
tuncn.
chíis No' meanon theproiect'What
aíetheywoÍkingon /
Enma Oh,right.Um...Well,
3 wele,,,ro.kingon
installationnumbersix.Wete
justflnlshingthetestingon that
thal'sthelasliob...
b Vocabularypractice..')Pag€ 99,
ExeÍcise3'
c what ale |im,Laura,chÍisand Emmadoingat th€ moment?
WÍitethe CorÍectformof thev€Íb. ReÍelto the conv€rsation
in 1a agaln,if nec€ssary.
1 lim' LauÍaandchÍisnrein theoffi.€ thi5morn]ng'
I/t,L1l,/atn11 a meeting.(hoye)
2 Emmaisn'tin theoffcethisweek.
on a projectin lstarbrl. (wak)
I Ernma'sin lslanbul.
4 Emma'sat Workat themoÍnent'
a phonecaLl.andke,
5 Emma'sco||eaguesaÍehaVinglun.h'
themoínent'('rl WorkJ
ó Laura'sn a Íneeting'She
a good timc' (áaye]
a t
lunchal the
moment,(notioveJ
7 Jim,chrisand LauÍaareta|klng' Emma
quest]ons..ásk)
8 Emmanndhel co|Leaguesar€ on thc |.51job'
thc testing'l''Álr)
l8 l

38. Action6
Presentcontinuous
70 Llstento thetelephone
conveEations.whatarethéPeoptedo|ng?
comoletethes€nten.es.
l'mwoÍk|ngontheleportnow.
she'smaklnga phonecall.
They'rchavlnglunchat themoment.
Negotive
|'iÍíothavlíga coffeeat themoment.
Helsnt maklnga phonecall.
OR
He'snotmakinga phonecall.
We.renwoídngtoday.
OR
We'íenotwolkingtoday.
BothÍons of thenegativearein @mnonuse.
Questions
whafgshedo|Í8?(WháÍs=Whatís)
WhataÉyoudoltlg?
15hehav|nga méeting?
AÍ€ theyworklÍtontheproiect?
1 Steve's
2 Olivia's
3 Colin's
4 Nadia's
5 Paolo's
ó sylvia's
lnvnn Ltrlr
ó9 PRo|{Ut{C|AÍ|ol{L|stenand r€peat
theséntences.Howdo you say ./'9?
1 I'mhavinga meeting.
2 What'sshedoing?
3 she isn'twoÍkingtoday'
4 Weteall WoÍkingon theproject'
5 AÍetheyhavinglunchnow?
6 Whataíeyou doing?
Gíammarpractic€ ..' Page99, Exercise4.
commUnicationpÍáctic€17.studentÁ -.'
Page81. StudentB -.t Page90.
Talktoa partneLwhataíeyouworkingon
at th€ moment?
USEFULLANGUAGE
Hetina meetingthismorning.
Theylehavinga coffeeat themoment.
Whatareyoudoingnow?
I'mnotin theofficetoday.
We'reworkingonthenewprojectthigweek.

39. sooÍtsaÍdleisuÍeact|v|tIes
Ea Readthetext.CanyoubtlyForDunnies book.s
in yourcountry?
Answ€r théqu€stions.
1 Whatis.spaÍetiíne,?
2 Whydo peopLebuyForDummiesbooks?
3 Whatkindof peoplebuyForDummlesbooks?
4 ls lhe ForDunmiesseriessuccessfuL?
WhatdoyoudoínyoÚ sparc time?
Nola|ot?AíeYou|ooking10Íanew
hobby?|Íyo!aíe,thena qoodp|aceto
sla( istheForDlrmmiesbooks.The
booksteachyoUhoWtodoh!ndÍedsoÍ
things'ÍromAÍnercaníootba||tochines€
cookin!'ForDÜrnmiesbooks €xp]a n a I
th€ basicsinsimpIeláng age'sothey're
peÍJectíorábsoIUtebeqinneís'Theb ack
andy6||oWbooksnowhavehundredsoí
tit|€sin39|angUages'W th]00miIion
copiesinprint'it,sobvioUslhatíreetime
is bigbusiness.
Matchthe words to the activitiésin the
pictures.
aerobics basketball chess cycling
flshing footbatlguitar runningskiing
swimmingwalking weightkaining
WINE
'.:!:YÉ
Ae.b.7,;|",,hí::,
ú u"
40 1
1 2

40. Action 6
!a
7l PRo Ut{c|AT|oNch€ck your
answeís.Listenand repeát.AÍeany of the
wolds|hesameor similarin yourlanguag€?
|stheiÍpronUn.iationdiffer€ntin English?
72 Listento two colleaguestalking
aboutleisuÍe.Which activiti€s fíom1c do
theytalkabout?
72 Listenagain.Completethisextrart
fÍomthe conversation.
A Don'tyou |ik€ 1 |
B lhate,
A 0h' love]] ' |t'5goíJdfo|yolr'
B Notifyouc.nta l
A No,that'struel
till in the gaps. Then makefouÍsentences
thataretíu€ foÍyou.
like dont like love hate
L
((-r) r | /.1, s.iirr
' . I W i | ( n 8
J '
I c w I nn r q .
/-
( . . : ) 4 Í U ll | i | | c |
hatewalking
likeskÍin8.
d G armdr prarli.c . ) Pdgp qo. Exer.iqp s.
Lookal lhe photos.Canyou guesswhatthe
peopledo in theilspaÍetime?
73 Nowlistento the peopleand flll in
the gaps.
l g o
2 play
go
r p L i y
I p l d y t h €
g o
go/play/do
| 3o +nouns with-ing
I play +sports,ganes, musical
ldo +aerobics,weighttraining
VocabUlarypÍactice'.') Page99, ExeÍci5€ó.
Communicationpractice18.-) Page82.
WoÍkwitha partner.
IJSEFI]LLANGUAGE
Whatdo you do in yourspaÍetime?
r go cyclng,
ldo aerobics,
I playfootbalL/theguitar.
I Love/Like/hateswimming.

41. Meeting
Planner
JÁNUARY
MT WT
456
11 12 13
18 19 20
25 26 27
Ea
7
2
l 6
30
3
10
17
24
31
F
1
22
29
FEBRUARY
MT WT
1234
8 9 10 11
't5 16 t7 18
22 23 24 25
MARCH
MT W
123
8 9 l0
15 16 t7
22 23 24
29 30 3l
T F S
456
1t 12 13
l8 19 20
ÁPRlL
MT W
567
12 13 14
19 20 2l
26 27 2u
FS
56
't2 t3
't9 20
26 27
TF
't2
ll 9
't5 16
22 23
29 30
ss
34
10 11
17 1a
24 25
s
7
21
28
s
7
'14
2l
28
28
74 Listento fourshortconveÍsation..
whendo th€ peoPl€ arÍan8eto meet?Maík
th€ foul dat€s on thecalendar.
75 list€n endÍ€p€at themonths.
lanuaíytebíuaÍyivlaÍchApÍl lt4ayJune
JU|yAugusl septembeÍoclobeÍNoVernber
DecembeÍ
c 7' PRoí{Ut|c|Al|oNList€n again and fill in
the chart.
Dates
Wewrite:
ÍMayuth
11thívlay
Wesay:
the eleventhof May

42. Meeting7
b GÍammaípíactice..' Page100' ExeÍcise2.vocábUlalypÍá(ti(e'.') Page100.Exetcise1'
76 Li.ten.Wíitethe days in th€ oíder
you heaÍthem.
Monday Tuesday Wednesday
Thursday Friday Saturday Sunday
| !t't,ltusJna 5
26
37
vocabularypractice.'')Pag€ 100.Exercis€ ].
Workwith a partner.studentÁ points to one
of the phrasesand StudentB asks a
quéstion.Takeit in turns.
B AÍeyou fÍeeon Friday?
. Inemorntng
. middleof DecembeÍ
. August10th
. theevening
78 PRoNUNC|AÍ|onListenand rep€at'
How do you say .Íl'at the €nd of the
numbeÍs?
1 Whataboutthetwenty-eighth?
2 |.mfÍeeon thefourthof February'
r Fridaythetwelfth?
4 Yes,theseventeenthof ÍMayis fine'
5 No, can'tmakeit on FÍidaythethirteenth
6 so, túondayth€ fifteenth'
d
!a
77 Listenandrepeat.Practisesaying
thedaysof thewe€k.
Workwitha paÍtner.LookatthecalendaÍ.
Yousaya dateandyourpartnersaysthe
day'chang€ roles.
A ThetwelfthofJanuary
B Tuesday.
74 Listento theconversationsin la
again.filt in thegapsin thesentenceswith
at,in oÍon'
1 |'mfÍee.'/ theendof]anuary'
Yes,I canmakeit thetwenty.eighth.
2 |'mÍree FebruaÍy'
|'mbusy thebeginningof FeblUáry'
3 AÍeyoufÍee themidd|eof ivlaích?
No,I can'tmakeit Friday.
themorning?
nineo'clock?
Prepositionswithtimesond dotes
Communicationpractice19.StudentA .-t
Page82. StudentB -.>Page90.
USEFI.]LLANGUAGE
on Tuesday
)uly gth (dates)
ín Maích(manrhs)
summer(Seosonsl
themiddleof...
themoÍning/afternoon/
evening
at ten o'clock (tines)
thebeginning/endof
nrgnl
theweekend
Christmas
Whencanwemeet?
WhenareyourÍee?
whataboutthetenthoflune?
That'sfine.
No,l'mbusyonthetenth,
I can/cantmakelt attheendoflune.
I'mfreeatthebeginningoflull
I'mbusyinthemiddleofJuly.
WhataboutthefirstweekinAugust?

43. Presentcontinüou5:ÍutureaÍían8em€nts
Tíavellanguage
Ea 79 Listento Gary lipton talking to a
Coll€agueabouthi5plansfora busin€ss trip.
Filtin thegaps in his diaÍy.
!.á
)
)
May
Paris London Cfi.uSo fonaon
F|ib^Í|LA 9.at ('," )
/r.ivL A/LL, Yq^ S.7S pl
Na': Yrr^ C.tS ;,n
t
|,!LLt;rt "
-i
.-,'Í-
r..75 cn
7'.k-.) 1.ao Gtu
üLLrjh - suL,R.L,l,c j.TT G',
l|LLriri - J.-,,Lr t]d/kLt) t.3Tp,t1
Tra,n (Eurt:tat ta ) (p,r1
HÖt L| a';TG)' //'
R€ad GáÍy'sdiary againand answerthe questions.
1 ls GaryleavingLAon TLrcsday?
2 Where'sh€ .hilnglllgÍlghtson thc Way
] |5he takij)gIh€ lIainlo PaÍlson W€dIcsdiy?
4 InPdris,whch hoteLs he slayingat?
5 ls he comingbick to Londonon Saturd.yl
6 |5he aÍriVingi chicagon themoming.
In the sentencesGary Liptondescribeshis tíavel
plans.Fillin the gaps.
I
*
"rr,u"
.n"na")
)
)
|:/,?,t|LÖnaóA43s p,+,:
' 7.oo Pi^ c^,e.Ü"
ta.tsp, )
) LA t?.25 6,h
t iu ht n1 LosAngeleson Monday.
2 thetíain theEuroslaÍ'
3 Then in PaÍisforthÍecnights.
4 backto Londonon lhc tÍain.
5 in LAin the middleof the
night.
6 The.'o. Ih"Í g.| | on"' in
Chicago.

44. Meeting7
Presentcontinuous:futureaíangements Who...?Why...?
79 Listena8ain and check yoÜíanswers.
é vocabularypractice...' Page 100' ExeíCise4.
GÍammaÍpíacticé..) Pag€ 100,Exercise5.
canyou.ompletethes€ questionsfíomGaíy's
(onveísat|on|n1a?
How When Wheíe Who Why
|'mf,y|ngto Londononl/|oÍday'
Shebmeetlnga collea8uethlsafrernoon.
Theyl€ 8rí|v|n8tonorow'
wei! hrvlnt a meetingatÍouro'clock.
WhoaÍeyouwolkingwith?
I'mworkingwithlohn.
Who'sSoingto themeeting?
Anne,PeterandKen.
Whyareyougoingto Hamburg?
I'mgoingto a meeting.
Why! hetakinsthetrain?
Becausehe doesn'tlikeflying.
Workwith a partneLlook back at Gary's
diary.Ask and answerquestlonsabout
his trip.
A When'sGaryleaving/arÍivingin ''.?
B He'sleaving/arrivingat .-..
A Whafshe doingon...?
B He'sflylng/meeting/going....
A WheÍe'she..'?/ Who'she '''?/ Why.she
...?/ How'she...?
We€k?
2
)
t
aíeyou goingto EuÍope'GaÍy?Next
aíeyou going?TotheLondonoff]ce?
áíeyou meeting?TanyaDolanagain?
aÍeyou goingto Pari5?on bUsiness?
aÍeyoulfave||ingto Páris?Areyou communicationoractic€20.studentA .-,
Page82' stud€nt B -.) Page90.drivinB?
79 Lookat thetíanscíipton page121and
listento Gary'sconversat|onagain.ch€ck your
Eo PRol{Utic|ÁT|ot{Listonandr€peat' How
doyousaytheund€Ílinedwords?
1 Who 5h€ meeting?
2 WhoaÍeyoutraveIlingWith?
3 Who'scominglo themeeting?
4 Whyareyou leavingeaí|y?
5 why'she golnglo London?
ó why aÍelheyslayingjn thathotel?
Talk to other students.Flndout what
aííangem€ntsthey have Íoíth|sweek.
USEFULLANGUAGE
wheíeareyougoin8?
Whyareyougoingto lvlilan?
WhenAVhattimeareyouleaving?
Whoareyoumeeting?
Howareyoutravelling?
I'mleavingLondononTuesday.
|'maííiving/changingin Paris'
she5stayingfoÍa week.
He! flying.
TheytetakingthetÍain'

45. TIM E
ouT
E a Talkto otherstud€íts abouttÍaintravel.
HoWoftendo youtravelby tÍain?
Doyou liketíainlÍave|?
Doyou UsuallyÍeservea seat?
b Gary L|ptoni5 büying a tick€t foíth€ EuÍostar.
Readthe conveÍsation.titl in the gaps.
Assistaít Hello'
Gaty Hi.ld liketo booktwoseatsto
Paris,p|ease.FoÍtomoíow
Assistant At I i,liti tine7
GaÍy At ábout5'00pm' I don.lhave
á timetab|e.
Gáíy Righl.oK' 4 ílne'
AssistantWouldyou liketo travelflrstclass
oÍstandardC|ass?
Gary Stándaíd'
AssislantAndwouldyou 5
a sing|eor a retuÍnticket?
A round.tÍip,plea5e.
WhenwouLdyou llketo 6
back?
Iwántto ÍetuÍnon satuÍday'but
don'tknowWhát7
Itr
time.
'5a tÍainat 17.15'
in Parisat 20.55.local
is thestandaÍd
Gaíy
Gáry
Assislant DoVouwantlo bool.lhe relurntlp
|f Íeservea seal,3
I changetheleseÍVation?
Witha standardfare,you can
changeor canceLthebooking.yes,
Gaíy
Gary
till in 1-9 W|thwoÍdsÍÍomth€ conversation
in 1a.
1 a oneway ticket(US): a .v;ril' (UK)
2 a roJndl rp l, kel (J5) ' d (Jl
3 a listof times(oftrains)= a
4 thetimeat thedestinátion=
5 to comeback = to
ó to l)ook= to
7 a booking= a
6 a ti(ke|pÍice= a
9 normal(ticket,class):
82 chéckyouíansweís.Listenand
repeat.
vocabulaÍypÍa(tice..)Pag€ 100,ExeÍciseó.
0K. Howe
fare,then?
0ne moÍnent'
a1 Llstenandcheckvouranswers.

46. z^
Meeting7
84 L|stento th|scustom€Íbook|ng.
traint|cket.completeth€ lnfoÍmat|on(1-8).
Destination7
2 icket (singletetun,
3 Leavin9on (day)l
4 Leavingat.(time)l
5 Returningon (doy):
6 Retumingat ftner:
7 Class:
8 Fare:
E:| PRol{u|{c|AT|ot|Howdo yousayÍo
Inthesesentences?Llstenandrapeat,
1 I'dliketo booka seat.
2 Whenwouldyouliketo comeback?
3 |wantto returnonSaturday.
4 Doyouwantto bookthereturntripnow?
w.ntto +inÍinitive/ would[kéto +
inqnitive
I'dllketo booka seat.
l waÍtto booka seat.
Whenwoutdyoullketo teave?
Whendoyouwantto l€ave?
lvoÍejWouldljketo 13morefornal/polite
ttonwantto.
Workw|tha partneÍ.Lookat thethnscípt
for2a on page122andpraatlsethe
converSatlon,
communicationpíactice21.stud€ntA ..)
Page82.studéntB ..' Page91.
USEFULLANGUAGE
I'dlikea returnto (Birmingham),please.
Wouldyou|ik€ to boo|ílesewea seat?
Whendoyouwantto l€ave / comeback?
Doyouwantto travelfiEt classor
5econd/standaÍd/€conomycla55?
Howmuchjs théstandardfare?
canI changemybooking/res€rvation?
Tickets
a singleti(ket(UK)/ a one-wayticket(US)
réturnticket(UK)/ round.tÍipticket(Us)
n GíammarpÍactic€ ..' Page 101, ExeíCise7.

47. Reporting
Ea
=.JL
85 Listento HannaDay taLkingto
a colLeagu€ about a tláde fair she visited in
India.|lndeÍlin€ th€ corí€ct woÍds.
1 ThetradeÍai wasyesletday/laslweek.
2 ThetrddefairW.]sqUlíelverygood.
] TheÍeWeÍeabout100/400companiesat the
4 l'nn'úo nC' J| '/'',
ag0,
5 ThetradefaiÍin CaLcutta|vdslwdsn'tVerybig'
o Fa a
"
d hP' ' o Lpdg.p l4PjP úPJ' '|./ i|| |!r.
canyouComptetethesequ€stionsfÍom1a?
Fillin th€ gaps.
trTL$"
l- was many were
1
3
5
d E6 PRo U c|AT|oNList€n and repeat'
Howdo you say wos(n't)aÍd were(n,t)in
theses€ntences?
1 Wereyouat thetrddefairT
2 Wherewasit?
3 lt !!asbrg,
IWasn,tthere|astyeaÍ.
TheÍeWerethousandsof peopIe'
Weweren'tin thesane holel.
be:past sÍnple
The confeÍencewas good last Week.
Theywerein the samehotel.
Questions
HoWmaypeoplewer€ theíe?
waslohn theÍe?
Thebig coÍnpaniesweÍentat the tradefaiÍ.
The presentationwasnt verygood.
you at thetÍadefair|astwe€k?
wasit?Delhl?
wasit?0K?
it blg?
cornpanleswerethere7
( 85 tisten again and checkyour answeís. e GÍamma'pÍaCti(e.'.)Page lo1. txe|(isel.

48. woÍkwitha partner.Talkaboutwhereyou w€re:
. yesleroayevenng
. lastSatuÍday
Tine referencesto thepast
Reporting8
communicationpÍa(tice22.slud€nt A ..')
Page83'stud€ntB..') Pag€ 91'
Lookasainat yourinformationfrom
commÜnicationpractic€ 22.Writean €mail
tetlin8youíbossabouttheGonfer€nce/
trainingcourseyouwentto.UsetheemaiL
inExeícise2 to helpyolj.
Ea
Tu€sday
ivlarch
sunmeÍ
Tor..,
Subjectl
Deár''..
chí.stma5
twodays
thíeemonths ago
Vocabularypractice..t Page101,
Makes€ntences.usethewordsin
andpasttimeexpr€ssions.
1 Todayis Thursday'rMo'dáy)
íÍln.l'l't1 ttlt'' 1ll LL .l,l1.' .t,1',
2 lt.sNovemberíoclobe,
) Íhisyea|'(2aa1)
4 |Í'5F|iday.(lastFriday)
5 TodaYi5 ThuÍsday'(Wednesday)
ó Thismonth' (^,'ay)
USETULLANGUAGE
t
h
Exeícise2.
bíackets
Howwasthetradefairlastweek?
Itwas/wasn'tverygood.
TheleweÍea Iotofpeoplethere.
TheÍeweÍen'ta lotof newproducts.
Wheíewasit?
WhowastheÍe?
Wastheneetinglong?
Howmanypeoplewereat themeeting?
Timereferencesto thepast
yesterday,lastFÍiday,1a9tweek,last
month,lastyear,thíeedaysago
R€ed this email from HannaDay to heí mánag€r, Luke Roscoe.fill in th€ gaps with the corí€ct foímoÍöe.
BOO
Io: Luke Roscoe
FromrHannaDay
subjectI tradeíairÍ€por|
DearL!ke,
Irnnow back in Vancolver afler my típ to De hi' The lrade fáir1 l1l' Verygood t
'? a big event thefer about400 companes There 4 onty
twonew produclsál lhe show so there! a |oloÍbigsa es pÍesentatonsBulthere
6 a very good p.esentation.by l4ercuryConsu ling.on new lechno]ogyt,mwnling
a íeportaboul ital the moment'I cán send you a copy |álerlhis week'
business asl week? 3
RegaÍds.
PS Edwn Palmere

49. !a t7 ListeÍto MartiÍBerg8iviÍgan updateto
his manager,HannaDay,abouthis bus|nesstÍiplast
week was it a goodtrip?
87 Listenagain.Arethesésentencéstrue(Í)
or talse(Í)?
1 lMartintravelledto lllexicoonThursday A
2 HeWorkedall dayon FÍiday. n
3 Hestayedin a hotelneaítheoffjce. !
4 Ívlartin!pÍesentationstartedat9.oo. !
5 Thepresentationflnishedat 9.3o. !
6 Thismorning,ívliguelphoned|Vlartin. !
87 Llstenagaln.Underllnethecorrect
wordsin thésesenten.esaboutíÚlartin.
I Hepresented/ didnl presenttl'e b,rsiness
Plan.
2 Betolkedobout/ didn talkaboutlhe
costof materials.
3 Hediscussed/ didn'tdis.lss suppliers
withlMiguel.
4 Hevisited/ didn visitthefactory.
5 Helookedat/ didn't/ookotthenew
productionline.
88 ListenandcheckyouÍanswers.
PÍact|sesayingthes€nten.es.
vocabulaÍypractice..) Page101,Exercise3.

50. i Post simple: regulaÍverbs
Pasitive (inÍinÍtive+.ed)
IpÍesentedthebusinessp|anlastWeek.
she emai|€dthereportye5terday'
Questians(did+subiect+innniúve)
oid you recc|vemy emailyesteÍday?
Whatdid theydiscussat themeeting
lastweek?
Negative (didn +inÍjnitive)
I didnl talk to lenny.
she didnl Phon€.
Canyou completethesequestionsthat
Hannaasks?
1 whcf / VoLr/ ,rnivel
tlhtt,li,l.y,ur,utn t ?
2 !^/hcíe/ yolr/ stly 1
] yot]/ ln|(nbo1]llh€ .osIoÍm.laril|]
4 vou/ vrsilrhf 1r(tory?
89 checkyouÍanswers'Listenand
Íepeat'
MakesentencesaboutMaltin'stÍip.Practise
saylngthe sentenceswitha paÍner.
Reporting8
90 ppoNUNCta or{ Listenand repea.
th€se veÍbs in the past simpte. How do we
say th€ 'ed ending? filL in th€ chart'
phoned taIked pÍesentedreceiVed
looked visited emailed needed
d.scussed woíked stayed staÍted
finished travelled
f ^'' l
Communicationpractice
Pag€ 83.studentB ..)
Talktoa paÍtner.when
. usca ldxntn.hine?
USEFI]LLANGI]AGE
2]. studentÁ ..'
Page91.
did you tast:
],4.llin.idn.l work oI lhltÍ!dny'
I r1.rtin/ v/ork,/ThLrrs(l,ry
2 ho / rrrivo/ ovL'fing
I hc / lalk .rbr)l]l/ plrn
4 Pedro/ rrlk ,r lor
' he / Visil/ Í..1ory
6 look at / l)r()(l!.tionLino
/ ,,1iry/ So.oro llote
8 M i s r e l i p h o I c h i mt V c t . d . r y
llalkedto KenandGloriaatthemeeting
Wetalkedaboutthebusinessplan.
Didyoudiscussthetaígets?
I pÍesentedthenewproductatthe
meeting.
Wedidn'tlookatthenewpricelist.
Gíámmarpíactice..'Page1o1,ExeÍcise4'

51. TIME
OUT
Ea Matchth€ groupsof wordstoth€ photosfrom
a holidaybÍo.huÍe.Usea dictionaryto h€lp you.
wÍite1-5 in theboxes.
1 planalelrt !u! coach
2 bcach pool sunbathc
] boÍs] ÍestouÍonts] di'.os
4 apartm€nt hote| c.mpsit€
5 renta car. travelaroundgosiOhtseeing
fTTt'r''s.i"d"l
9l listen to Hannaoay tatklngto her
colleagué'stevencroft,abouth|shoüdayon
theGreekislandof crete.Tick(/) thecoÍíe.t
answeÍ:a' b, or both.
1 HetravelledtoCreteby...
a plane.p I ferry[
2 on cret€, h€ stayedín'''
a a hotel.! b anapartment.!
3 TheÍeWere|otsof..'
a bars.! b restaurants.!
4 Hetravelledaroundby...
a car! t uus.!
Vo(abulaíypra(liCe.'')Pagel0l' El€r(ise 5'
92 PRot{UC|ÁÍ|oIL|stenandmat(h
th. woÍdsto thecoríectstressmarks.Then
lllten a8alnandrepeat.
i:."ffiN:4 sightseeing
5 hotel
d
t i t t b
h
Ooo
oO
Oo
oOo
oooOo
I
lr
E" 9' L|sténto sentencesfromthe
conv.rsationIn1b.Matchth€ senten.es(1-l2)
to th€ irÍegularverbsyou hear(a-l).
1A 5! e!
,! 6! to!
3! 7n tt!
a! 8! tt!
a ate b bought c cáme d cost e drank
f drove g flew h had i left , saw
k took I went
b can you writ€ the infinitivesof the verbs in a-l?
d
g
i
Pasts|hPle:|]regül.ÍvéÍbs
Holidayandtravellanguage
srl

52. Thepastsimpleformof someverbs
i5 iÍegularYouneedto learnthem'
see1helistof iÍegu|arVerbson
page115.
. G Í a m m d l p I a ( l | ' P ' ' ) P d g e | ( , / ' | } P I l P t l
Lookal the íeceiptsand PapeísÍom steven's
triP.fuk and answeÍquestion. with a partn€l.
A Wh€n / What/ Where/ HoW(ml]ch)did he '''?
B He....
Pastsinple:irregularverbs
commUnicaIionpracti(e24.st!d€nl A.'.)
Page8]' studentB '.') Pag€ 91.
Talk about past holidayswith a paítnel'
Where/ What/ Howdid...?
USEFULLANGUAGE
Didyou flyoÍdidyoutaketheferry?
I renteda car,andtÍave|ledaround'
Wewentsightseeing.
I hada weekrelaxingandsunbalhlngon
theb€ach'
Wedidn'tstayat a hotel.Wewereon
a caÍnp5ite'
WhatWasthenightlifelik€? W€r€ th€ bars
andr€5taurantsoK?
1327
0700
l2 50
96AA
se.4B
BillNo. tu/4,1loom N(I 0s
Nanrerr.vL,rr( r(,1I llllliqUliq.f .u.rit.rI
Arrrvaldare:lry (, D$!t!ture date:,j.ryN
ToíonloPeaíSon(0N)
FrankíuÍt(FRA)
Athens(ATH)
FrankÍur|(FRÁ)
TorontoP€arson(0N)
|V]áy5
It4ay5
It4ay6
May2n
May2
06r00
1715
0905
D)
1
l
99.28
T0ÍAL:
|tö. ?
rlIsnIIÍilts
SarafrsnuraY,
rrncnr.raon qi)
Ácl36
^c672
tc9206
ac920l
4c873
Vancouver(8C)
Toíon|oPearson(0N)
FÍankíurt(FRA)
Alhens(ATH)
FrankíLlrl(FRA)
,.-*-m^cHlcK€N sANDUlcH
lflERALUAÍÉR
Reporting8
SightseeingTours
Tourdate:lllay|4
t1*vS i 3g
.9'1B P'l.l' 9DUR1]R0ÉR:
| 5r

53. Communication
can you matchthe wordsto the do.üments?
a
] agenda baÍchart gÍaphminutes
pi€ chart sCheduletable
t ln rh,rl 2 )
4 5 6
7
94 ch€ck your answ€rs. Lístenand repeat.
Warehouse
- Sticks -
Document5andattachments
Ea vo(abularypractice.-)Page102,Exercisel.
Readthe emailsand answeÍthequ€stions.
1 Whyis .aílalcndlIg docuÍncntsto T m?
2 llow mirnyaocuments.rreattachedn
carlasenail?
] DoesTiÍilhnv€ . copvoÍthem]nut€si
4 Whoha5.o!lcsoÍlhes.hcdul€foÍthc
n€W W.rehou5e?
WarehouseZone
DesignPhase
LDesign
lConsultation
lRevisions
Finaldesrgn
5
Feb Mar Apr May
o{
Points to djscqss at the
r) Wareho!seZone5
meetr!gl
2) slock tr]íoímaton
27000
'
i1:]:ÍTi;::;':".'"...,-...p^6,1"
r,ouij"-',''
'
ffii?::i;:T".:Hij::,
Stock (by product Code)
tcP 38%
sP 1570
Total

54. DearTm,
P|easeíindattachedthe agenda forthe
meetingnextTuesday.I a so allach other
nÍorma|onyouneedforth€ meeting:ape
chaÍtofproductsa baÍchartof stocks in lhe
WaÍehouse.a gfaph of stocksfor|astmonth.
anda tabeoÍcustomeís,
A]exW|olelhe m nutesíoÍlhe |astmeeting
lhinkhe sentthemto you.
BuliÍyoudonl havelhenr.justask him
loeÍnayoua copy'
Beslregards.
Cata
t!9
DearCarla,
Ma.ythanksíoltheiníormaton']íeada the
altachmentslhis morning I saw A ex
yesterdayand h€ gave me |he r. nu|es But I
donthavea copy of the schedue
foÍlh€ newWarehouseA|extod me he
lhoughtyouhad lhe schedLrleCould you send
T m
Tim,
|.maÍradIdon.thavelhe schedue ButI
spoke|oA ce Drapef,lhepíojecieng ne€Í
andshesaidshes bringingcopes lo the
meelnqfora||oí us she wants to givea
presenlationaboul the protect,and shed ke
l0talkaboutlhe schedue then But f you
needa copybeíorethe meeting you can
contacther Her ema laddress is
draper@bc-structures con
Cara
Ea
Look at the slammaí box. Then Íeadthe phíases1-7
and f]ndthem in th€ emails (h|ght|ghted).who or
what do th€ undellinedwoíd. lefeíto? choose fÍom
th€se peopleoí things.
Communication9
Alex Tim
theschedule
Alice theminutes
1 ...he sentthemto yoo.(lhen = t/h t,i|rLs )
2 ...ask himto emailyoua copy.(him= )
L.. askhimto emallyoua copy.(you = )
4 ''' he gavern€ th€ mlnutes.(me: )
5 Couldyousendit to me?(lt: )
ó ''' she'sbringingcopie5to themeetingforaLLof L]5'
(us= and
l
7 ...youcancontdcther.(her= )
Grammarpractice..' Pag€ 102, ExeíCise2.
Readth€ emails again.Findth€ past simple form of
these irregularverbs,
I gve !!t!t! 6 sencl
2 have 7 speak
] Íead 8 telL
4 say 9 think
5 see 10 !!Ílte
95 check youl ánsweís.Listenand repeat.
IJSEFI]LLANGUAGE
c Grammarpracti(e..>Page102,Ex€lcise 3.
communicationpíactice25 -.) Page84' Wolk with
a paímeí.
attachtheminutesof themeeting.
Pleasefindattachedmy reportof thetrip.
can'tÍeadtheattachment.
Couldyousendmetheschedule?
[4anythanksforyourmessage.
Objectpronouns
Hesentherfivedocurnents.Shereadthem.
|) me you) you he) him she) her
it ) it we) us they) them
55

55. !a
d
Doyouor yourcolleagüessp€ak Engllshonthetelephone?
who do yoüspeakto?
completethequestionnaiÍe.Íck (/) theboxes.
workwltha paÍtnér.Talkaboutyouranswérs.
9ó L|stento . womanphoÍ|ntth.
re.€pt|onatAPc ltd. Answelthéquest|oÍs.
1 DoestheÍeceptionjsttakea messa8e?
2 Doeshetakethéwoman,sname?
3 DoeshetakeheÍphonenumber?
4 Doesheaskherto callback?
96 L|sténaga|n'completethemessagé.
MESSAGE
fQ4.'''4J!,'p'4.É'''r.ha|1E :
97 L|steÍto thre€ teléphon..atls.
Aretheses€nten.éstÍue(Í)or Íatsé(F)?
Calll 1 Louiseis outof theoffice.
2 Robsayshe'llcallLouiseback,
Call2 3 Robleavesa message.
4 Robleaveshisphonenumbeí.
Call3 5 LouisephonesRob'sextension.
6 RobthanksLouiseforhercall.
b Flt(Inthegapsto comptetethetelephonecatls.
!a
tr
!
!
!
!
afÍaid busy calling coutd hold
moment back speaking who's
Gll 1
Réc€pt|on Hello.camdenll''larketing'
Rob
Rob
Rec€ption
Rob
Rcceptlon
Rob
Receptlon
He||o.í..cnua'.. Ispeakto Louise
Miller,please?
calling,please?
RobSears.
Herline's3............... atthemoment.
0h,right.Um...OK.I'llcallbacklater.
oK.
Bye.
Bye.

56. Communication9
Call 2
Rob
Rob
Réception
Rob
Rob
ca me
Ea complététheses€ntencesfromth€
conveí.ationsin 2b.
1(; i*a
c"rrz(t
'-
r"'to-irvou@'L/-
heíthe íressage
as soonas possible.
Hello-camdenÍüalketing.
Hello.Louise['1illeÍ,plea5e'
|tl RobSeaÍs'
Onea , please.l'm
5 she'sstillon the
phone.Wouldyou like
6 1
t]m'..couldyouask heÍto
Calt
back?
Ye5,
shehasmynumbeí
could takeyournarneagain?
Yeah.Robs€a15's-E-A.R.s'
oK.|'||askheÍtoca||you
99 Listenandrepeatthesent€nces
inta.
w|||'pontaneousdecisionsandoffeÍs
|'l[giveheíthemessage.
She'llcauyouback.
(l'll= |will)
Note:we use theshortÍorm(ll) when
Rob |t quiteuÍgent.
Re.€ption oK. |'||giveheÍthemessageas
soonas possible.
Rob O(. Thanksverymuch.Bye.
R€c€ption Bye'
CalL3
Rob HeLlo.
Loü|seHel|o.|5thatRob?
Rob Yes,3
LouiséHi,Rob.|t'5Loui5c'
Rob 0h hi,Louise.Thanksfor9
Lo0is€ YoUt€ weIcome'Whatcan do [or
97 List€n to thételéphon€ calls a8a|n'
check your answےs.
98 Listenand rép€at the sentences'
Íh€n, in paits' practisethe conveÍsations
in 2b.
1 Who'scalling,please?
2 Herline'sbusyat themoment.
I one moment.please.
4 Wouldyou llketo hold?
5 A sthatRob?
B Yes,speaklng.
6 Thanksforcalllngback.
vorabulaIypraCti(e'.') Páge 102.ExeÍ(ise4.
GrammarpÍa(tice..')Page102,EteÍcise
communicationpra(tice26.stud€nt A .-'
Page84. StudentI - ) Page92.
USEFULLANGI]AGE
t.
Who'scalling,please?
]t.sEíicBlanc.
lsthatTom?
Yes,speaking.
couldIspeaktoAnn,pl€ase?
SorryI'mafraidshe'sout.
Canl/ Couidyoutakea message?
I'llgivehimthemessaSe.
Couldyouaskhertocallme(baak)?
I'llcallbacklatel
CouldItakeyourname?
Herlinebbusyatthemoment.
Wouldyouliketo hold?
157

57. TIME
OUT
R€ad the emails (a-c)fromthreecolteagoes
what subi€cts do they wíit€ about?
Readthe emails again.|J5€ a dictionaryto helP
you. on€ p€rson tves in Manila,one lives |n
Milan and one lives in Moscow.Which person
is fíomwh|ChCity?
r is fÍoírMáni|a'
2 is fÍoÍnMilan.
3 is koÍnMoscow
Look at the pictur€s oÍd|fferenttyp€s of
weather.Findwords in the emails to filt in
the gaps.
lvloscow
EtrE
Dear Ce ia and Alex
I hope you had a qoodweekend.I wanled to take
the kds |o lhe paík'bul the wealherwas
ínserabe' It''Jasco]d(|wodegrees)and íoggya
day on satuÍday.thenitraineda||dayon sunday
Typca|WeatheíÍoÍlheseason'And nowIm back
at woÍkil'sa beaulfU|sUnnyday|
What.sthe weatheÍ|ike^,ithyou? Are you bo|hoK
foíthe coníeíenceca|||atel|oday'
Seb
9eE
HrSeb
Yes.
.m
oK íoltheca| |tsco(rdyherelhisnrornng.
andils raininga bil itsveryhol
and huínd' lhough |||ooks|ikewe ||gel
a lh(rndérs|ornr].mact!a||ypeased (o be in
a coo|oÍfcewithaiícondilonngIThe system
in my apaítmentisn'tWoíking,
Celia
!o9
I donl |.avFa ..o1d|t'o.'nq al |.oÍree|tl.eÍce |d'
Bul its minus 18 degrees hereal the moment,so its
no|a prob|eml|l'squitewindyas we||'so itÍees
evencolder Seb, you said itwas cold on Saturday
(twodegrees)'Her€' when the l€mperaluíe.s abolt
zeíoand l.ssnowing.peop|esay its'warm! guess
tlvodegíeesis .abso|ule|yÍreez]ngíoíyou' ce ia!
ook ÍoMardlo lhe conieÍencecá|||áter
Ea
-*?
_=s-
4 ts s
5 f S f 6 ltsw
7 lt'sf 8 at
100 checkyouíansweÍs.Listénand
Íepeat'
58
2 lt'sr

58. |{owfrndwords in the emails with the sám€
meaningas 1-5.
1 'leÍyn:]ce= b|' !tt;l/
2 horÍb|e= m
I qlrle lrot- w
5 onebeLowzero= m one
l0l checkyouranswers.Listenand Íepeat'
Vocabularypractice.-)Page101.Exercise6.
Presentcontinuous
It'srainingatthemoment.
Itrainsa lotinwinter
|tíainedyesteíday'
d Grammarpractic€ .'' Page 103, Exeíc|se7.
Communicationpractice27.-t Page84.
work with a PaÍtn€r.
Communication9
102 List€n to th€ conveísationagain
and checkyouíansweÍs.
ReviewoÍDresentand Dasttenses
102 Ni8elBakeris on a businesstÍipin
Fran.e.He'shavinglunchwithhis coll€aguÉ,
olivierM€naÍd.Listento th€ir conve'sation,
thenansweíthequ€stions.
1 Whafsth€ n]€;ltherLikeloday?
2 Whatcityarethecolledguesin?
I WhnfstheMislr.lT
4 WhJt'sthe!!.alheÍlikein LondontodJy]
compLetethese sentencesfromthe conveÍsation.
Put th€ v€rbs in the coÍléCttensé.
Il lil)lil ncaÍlyeV€ry dnV|.1stW€ek' 1r.'n)
Yousornelmcs oneoÍlwo wet
days. fgel)
Th€ sun todiry'that'sthem. n
lhing.í5h',d
TheWa]leÍ wilhourboll|cof
hereonc€ before'abolI two
Before,whenI Livedin P.rls, aln'ay!
Talkaboutthew€atherin youÍCountry/
r€g|on.
What.stheWealh€Í|iketoday?
WhatWasit likeyest€rd.y?
Wllal.stheWcnlheíus|]d||yIikein:
j.lnunry?ADÍL? AUgusl]
Talk aboutyour past experiencesof extreme
veryhotwcalher
vcrycolowcalncr
5tÍongWIds
USEFULLANGUAGE
ItÍainsa lot in theUK inApril.
|t'5oflen foggyin NoVembeí.
It'sfreezing.
It'ssnowing.
fhe weathet in the past
|tfaínedlastnight'
Itwaswindyyesterday.
Ea
E"
1
I
/
8
a coldWnd'sorn€times'.ge'
App.rently,it ther€ at the
lt9

59. 10 Progress
Inthe20thÜen|tlly.pIil||l]ljg0i|)itl!]cl.ilIitl
Í|eWíastct.furll]0|,a|]dhIqh()|'Btltt0(lay.a
newworclis inth(]ílir:cheapol''Wh'11d0es
thisnleanÍoIp|anesinth(]21St0t]lltt||y'iln(l
fortlretw0biqc0rnl)iLni(-'1jtharInak('llt0tll:
AirbLrsaIiiBoeinq'2
0npaper'aneasyWaytomakethecostoÍÍ|ying|owerist0
buildbiggerplanes.onelargeplanewith,say,400seats,is
essexpensiv€1oÍ|ythant]vosma||eÍones!'lilh200seats'
ThisWasWhy.in1969'BoeinqbLri|ltsfiíst747J!mboJet.
Íor400passengeís'Boeinq.smoremodeínJumbo.lhe747'
400,stillhasgoodsalestoday.Bulisiteconomicaltobuida
TheBIGquestion
p|anebiggeíthanlhe747?Thisisamoreditficu|tquestion'
BecauseoÍlhehiohcosls'thedeve|opmentoínewp|anesis
adanoeíousb|]siness'
Aiíbuslhinksbigqerisbetter,andisspendingbi||ionsof
eurcsonltsnewA3B0supeíJumbo.with550seats'But
Boeingthinksits747stillhasaflture,anddoesntwantl0
spendbl||ionsoÍdo||aÍsonanew'larqermode|'Laígep|anes
areabiqpelcentaoeoíbothÍiÍms.business,A1píesenl,each
companyhasabout5090oítheWor|dmarketÍ0ípassenger
p|ánes'|ftheA3B0issaíe.íe]iab|eandmoreeconomlca|1han
lhe747'lhenAirbuscanbecomethemalket|eadetBll iÍthe
íiÍstA380hasserioustechnica|píob|emsor,Worse'saÍely
pÍob|ems.thentheÍulureoflhesuperJumbo- andthe
futuíeoíAirbus_ s inquesl]on'
!a Readthe article.use a dictionaíyio h€lp you.
Then und€Ílinéthe coÍíectwords so that the
sentencesaíelÍué.
1 TheAjrbusAl80 is a verylargelsnollplane.
2 Today,the f|Ís|747s aÍeqúi|emadenlo1d'
3 TheA380 proiectis cheaplexpensive
4 Boejng/'isn,tbuildinga neWsupeÍJumbo'
5 Aib:s nashal|othndoÍthewoÍ'dna||et'
Fittin the gaps with the adlectives.
dangerou5 diíficult economical easy
expensive cheap low Íeliable safe
1 Airlineswant Lrt' costsandpassengers
want tickets.
concoÍdeWasVeryfast,but cost a lot to
fly.lt wasn'tvery
PlanecÍashesarelare flyingis a Very
wayto travel.
]ntheair,technicaIproblemsaÍe
PassengeÍsWantto aÍiveon time'they
NeWp|anesaÍe . Theycost
billionsof dollarsto develoP.
8 (orÍpuLe.cl.eIplo 'ná|.ea lot oÍ'ob.qLi(e
forpilots.
VocabularypÍactice-.' Page 103, Exeícise1.
to landwhenit's

60. E a Fitlin th€ gaPs.choosefromthesewords.
cheaper easieÍ larg€í
more/lessdangerous
moÍe/lesseconomical
moÍe/lessdifficuIt
more/lessexpensive
1 |t's|e55expensiv€'=
2 ts bigger= lt's
3 Thecostis higher.: lt's
4 lt'ssafel : lt!
5 t'slessdifflcult.= lts
ó |tcostslessto use'= t'5
103 check your ansv.éís.List€n
and íePeat.
wrlte the lrregularcompalativesfor th€se
adiectives.You can f|ndthem ln th€ text.
PÍogress1o
Make sent€nces using comParativ€s.
1 theAirbusAl80 / large/ theBoeing/42 .
//1,, ttiLui, t..,t)i, /,t.,J., /l t,a!t l l!, 8,,, i,,,1 7.tt
2 the747.4aol nodeÍnl |he||í5I747'
3 modernpLanes/ economicaL/ otderones.
4 air travel/5afe/ íoddlrave|'
5 flyinga p|áne/ difficu|t/ dÍivinsa car.
ó becauseof complters.modeÍnplanes/ easy/ f|y'
8 workwitha Partneí.compaÍethe5€ products'
1 (+)rar
I (+)bad
104
r€p€aÍ.
z 1+rgooo
checkyouíansw€rs. Listenand pa 105
List€n to
what aíe
she|ley spears woíksfor th€ aiÍline|€tÍtét.
her giving a pÍesentatlonto héícotleagües.
th€ advantag€s and disadvantagesof
class? wlakenotes in the chart.
0lsadvantag€sShortadiectives
cheap) cheaper
fast) fastے
(+)difficult) moredifficult
(-) expensive) less expensive
lrÍeEularadjectives
good) better
fa|) fürt]her
t||an
TheAirbu5A380js b|g8eíthan
BoeingI47.
the
can yo! add anymor€ advantag€s/disadvantatesto
theCh6ít?
commUni(alionpÍacti(e2a.'') Page85.WoÍkWith
USEFULLANGUAGE
PlanesaÍe5afernoWthantheyweíe'
Thenewmodelis moreeconomical,butlthink
it'slessreLiable.
TicketsaLesare betteÍ/Woísethan |astyear
Thedisadvantageis thehigheÍcost'
Theadvantageis thatit! cheaper.
e GlammaIpÍac|i(e''') Paqe l0't' Ixel(isP 2.

61. E" Read théarticl€. circle th€ coíÍect
I Ryanairis:
a a laÍgeair|ine
Cb)a lowcostairline.
2 Wherestheremoslcompetition
betweenairlines?
a longflights
b shoÍltlights
I What'san advantageof Low.cost
airlines?
a cheapfaÍes
b big meals
4 somepeopleprefeÍhigh.speedtrain5
0ecau5e(neyare:
a cheap
b convcnicnt
5 Seatsin TGVlrainsare:
a comÍortJble
b srnall
b completéthe sent€nces with
supéíLatives.ljse the anicléto help
1 Tl]. n,i''| Wayto tÍaveLs
by pLane.(safeJ
2 TheTGVis tíairl
in EuÍope'(/áJtJ
] AiÍFÍanceKLM]s
aiílinein Europe'í/.1rgeJ
4 PeopLeoflenwantlo buy
tickets.{cheapl
5 soÍnepeopleWant
WAV IO
|fbig P|anesaréthe sáf€st wáy to trave|,big air|inesarc not lhe
safestbusin€sses. In Europé,the |áÍgestcompanies,Áir France.
KLM' BritishAirwáysandLL]fthansa,aíeílndingit difficuhto make
moneyfrom shorterí|ights.The prob|emis competition
in theair,andon theground.
Low.costairines,suchas Ryanar andeasyjet,arewinnrngmore
andrnorecustomerson shortEuropeanroutes.Most flightsn
EurooeaÍe|essthan]'ooo km' so there,sa |otoi businessto Wn-
and ose'LoW.costairinesoítendon'tflyto thenearestairPortsto
b g cities,buttheirpassengeísarehappyto trave|furtheíoutof
townto geithecheapestfafes.Andwhentheypaypeanutsforthe,
106 List€n end chéCkyouíanswers.
Superlatives
I|a'!e|.(convenÍent)
Low.costa]Ílinesoflenhave
fares.
seal5aÍe
in flÍ5tcLa55'(goodJ
Shortadie.tives
thecheapest
Ú|e fastest
Lonq ocljectives
lhe nost expensive
lhe least convenient
kre9ulaÍodjectives
good) thebest
bad) theworst
d Grammaíplactice.-)Page103' Exer.ise].

62. tickets,cl,lstomeísareaIsohappyto havea quick
snackfroma Packet'oí no foodat a||'insteadof an
in.ílightmea|'
There'scompetitioron theground,too.Peoplewho
wantthemostconvenientjouíney'Íátherthanthe|€ast
e)(pensivefare'oftenfindhigh'speedíeins arethebest
weytotÍave|'Euíope'5fastesttrain'theFrenchTcV is
thequickestwayto getfromcitycentreto citycentre
onmany.outes-Ther€ arenowintelnationa|T6VIines
bétweenParis,London,Bít]sse|sandco|ogne,andthere
.Í€p|arsfornewíoutesandfasteíl nes'comPared
vithmostP|anes,theTGV a|sohasb gger'nroÍe
comfortab|eseats- b€tter foíWorking,ol watching
(owsgopastatloo km/h.
,a
E
a lo7 |'istento twobusinessp€ople
talkingon a plane.Theytediscrissingways
oftÍavelllngfÍomParisto Frankf0tt.Dothéy
a8íee(A)or disagre€ (D)?writeA or D in
theboxes.
Progress10
lm ListenandrePeatth€se sentenCes
fiomth€ conv€ísat|on'
1 Flyingis alwaysthefastesl.
2 Thetrainis themostconvenient.
3 Th€ traini5 thecheapest.
4 DÍivingis thewoÍst'
1 agree.
2 That'slÍUe'
3 'm notso sure.
4 ] pÍeferto f|y'
5 Youterighl.
6 | thinkit.slhe woÍstWáyto tÍav€l'
c vocabülaíypÍa.t|ce.-' Pag€ 103' Exerc|s€ 4.
commun|cationpract|.e29 ..' Pa8€ 85.
wolk witha partn€Í.
comparetÍavellingby plene'tÍainandcar.
whatar€ theadvantagesanddisadvantages?
Giv€ youropinionfol éachof these
situations.
. a onedaybusinesstÍiptoanothercity
. a weekatá conÍeÍenc€inanotheÍcily
. a holidayabroad
USEFULLANGUAGE
Ithinkthisis thebestwaytotravel.
Yes,I agree.
Ithinkyouteíight.
|'mnotso suíe.
I p̀ferto8obytrain.
Thisis thecheapestoption.
Yes,that'strue.
Whatdoyouthínk?
u7
tl
tl
u

63. TIME
our
Ia
-e I
I
3
L
É
É
Look at the airPoÍtscr€en. complet€ the
sent€nces with words fíomthe scr€en.
I Theflightsto ,!,r,' ),'L
and
alen'tlate.They'r€
2 Theflightto is late.
|t's by ]0 Ínlnut€s'
I Youcancheckln nowfortheflightlo
. Thecheckin ls
Youcan'tcheckin forthefllghtto
. Thecheckin is
5 TheÍe'sno f|ightto
It's
6 FoÍtheflishtto
D10
11o Listento a passen8€r ch€cking in for a flight'
Answے the question..
1 What]dentificationdoestheÍnanhave?
2 Doeshe geta windowseat?
3 Whyls theplanefuLl?
4 s theflighton timel
5 Doesthemanhaveanyluggageto checkin?
6 Whichgatedoeshe needlo go to?
7 WheleaÍetheshops?
to
,go
7 ThepassengeÍsaregettingon the
planeto
1o9 Listenandchéckyour
, . r , : t l
. r!. I r-
, . l - l . . ] -
r, ar rr --
r - r ! -
. i,, r. r. ---
-
+=-
r--
Ea

64. Progress10
b FitLin th€ gapsin thetravelvocabÜlaíy.
Í ide||i|y n 1{
l";hand
."rlboáíding bÍief card
seát
Ouestiors:any
Doyou haveany informationaboutthe
flight?
Positive sentences: some
Th€re aresome passengelsat the
check-in.
Negotivesentences:
no oí negotlveverb+any
I haveno hand luggage.
I dont haveany handluggage.
)
5 Suit
6
5eaÍ
luggage
pass
lto Listento th€ Conveí.ationin 2a
againandcheckyouíanswéís.ThenPracti5€
sayingth€ wordsin 1-7.
vocabularypracti(e..')Page104,Exeí(ise5'
workw|tha partner.can youcountthes€
thin8sor not?Writ€ thewordsin th€ chaít.
d
é g Glammaípíactice..' Pa8e 104, Exerc|se6'
suitcase luggage ticket identification
identitycard infoÍmation
I counurre
l
oryoluÍál- somo
communicationpractice30.stud€ntA ..)
Page85.studentB ..' Pa8€ 92.
/:tt:LL,t:
f lto Listento th€ conversationagain.
l'|nd€rl|nethe woÍdsyou hear in these
lent€nces.
7 Da you havesome/anylnoidentiflcation?
2 |'mafÍaidth€Íe are50ne/ony/nowindow
!€ats Iett'
3 Do you havesonelony/nollrggage'l
4 50 you havesomelory/noluggageIa
5 No,I don'thavesome/any/noothetbags.
6 ^Íe|heÍesone/ony/noshopsafterth€
secuÍitycheck?
7 lhe|e aÍesome/any/noshops overther€'
Talkaboutyourbadol funny€xperi€nces o|
tÍavettingby plane.
. cancellalions
. lost luggage
. misling a flight
. iorgettingyour tickel oÍ pa5spoÍl
USEFULLANGUAGE
ls theflighton time?
N0,it'sdelayed.lt's40 minuteslate.
Theíe'sno flightto Jakartatoday.|t'5
canaelled.
Theflightis boárdingnow,at gate 89.
Wouldyou |ikean aisleseatoÍa window
seat?
Doyouhaveanyluggágeto checkin?
Onlyhandluggage.
HeÍe'5yourboardingpass.
UncountabL
son€ (noptuÍa|)
lor

65. r, Plans
s€quencIn8anddi5cussIngPrior|ties
Ea l11 Kíisti(oítlandis phoningh€í
Coll€águ€, Akio soga, in Tokyo.List€n to th€ií
conv€Ísationand filLin th€ gaps.
KÍisti so' whereshallWerneet?
Akio Um'..Well' cancometo youÍoffl.e'
oryou cancorncherc,
KÍist|WeL|'youtameher€ |astIim€' 5o
Akio Yes.oK' Yedh'thenyou canÍneetouT
neWdesignmanag€t
KÍisti oh' y€5' Goodid€a' oK, so r
a tnTokyo.
Akio oK' Hon]manydaysdo Wen€ed7
Kdsti Hmm...goodqueston.
Akio ' th€ me€ting'
first?Thenn]€ candeciden'hento rneei
anonowlongwe n€eo '''
Krisli Yes,OK.
Ákio wrotea Ii5t,thismorning'oÍthethings
ld liketo lookat withyou.
KÍisti Right'Good'
Akio So, um ...weLl,/
it to you?Thenyou .an
cantaLklaler.
KÍisti Yes,0K, goodidea.9
10 thal.
3
look at ll, and we
Akio l'll sendll now And 'll calLback,!rn .
When,, rz you?
Kristi rl
Akio 0K, fine.Bye.
fDill
112 Listenand Íep€atthe sentences'
1 5ha||we plantheíneeting?
2 WhcÍc5hallWeÍncet?
I Shall comelo Tokyo?
4 Whensh.lLI caLlyou?
5 Lets ralkagain.
6 Let'sdo lhal.
i Makingsuggestions
sha|| +|lw. +inÍinitive
Shallwe meetnextmonth?
shall IcalItomoÍrow?
WheÍeshall we meet?
Whenshall] phoneyou?
L€t! go now.
Letlsmeetnextweek.
(Let's= Let us)
a g a r nI n a n
c GÍammarpÍactice.-)Page104,lxeÍcise1'

66. Ea
woÍkwitha partn€r. Makesuggestionsabout
thesethings:
. goforlunch
. discussthisnow
. decidelateí
. puton(heagenda
113 List€n toKr|st|andAkioplann|ngtheir
m€eting.Putlhe|obsin thecorrectordel wíite
1-5in thebox€s.
!otr
Ptans11
Putthewordsin oÍdeíl|ak€ sentences.Then
putthesentencesin thecoÍíectoÍdeíwr|te
1-4 in thebox€s.
everybody/ email/ finally/ detaiLs/ to/ the.
f) Fn'r//11,t,,,,ri//lr ,l,t,rik t,,,',,,11,,,,1,1.
ÍÍeeting/ book/ then/ a / rooín.
ll
|hel ofl aÍÍangel a l a||/ first/date/
meeting/ for.
uthat/ áfteÍ/ agenda/ prepaÍe/ the.
!
l15 List€n and ch€ck your answ€í!.
vocabularyPlactice..) Pag€ 104, Exeícise2.
116 Listento p€opl€ agreein8and
disagre€ing. Fill in the gaps. Íhen practisethe
.onversationswith a partn€L
1 A |tt veryimpoÍtantto checkthedates'
B es,I t,l'11
2 A Thedesignof thebÍochureis a smalliob.
E a Startworkonthesalesbrochure
{
O b Checktheprices.
+
! c Choosethephotos.
I
D d Talkaboulnewproducts.
Ü
fJ e Lookat lhewebsitedesign.
1
tl' Listenagain.AÍethesesentences
tru€ (Í)or false(F)?
1 |t!imponanttoWorkonthebÍochure- E
2 choosingthephotosi5quiteuÍgent' !
3 Thewebsitedesignis a smalliob. tl
4 Ta|kingaboutnewpÍoductsisveryurgent.!
l14 PRollUNC|AÍ|o|{Listenandr€Peal.
Underlinethestressedwordin eachsent€nc€.
1 fs urgent,
2 |t'sqUiteuÍgent'
3 |t'sVeryuÍsent'
4 lts important.
5 ]tquiteimpoÍtant.
ó |t'5veryimpo(ant.
f
B Imnot aboutthat.
agree.
3 A I thinkyou?ethebestpersonforthejob.
B Imsorry,
4 A shallWecaL|to findoutthelalestfiguÍes?
B That'sa good
communicationPÍactic€]l -.' Page86.Wolk
witha partneÍ.
USEFUTLANGUAGE
First,let'stalkaboutthepholos.
Then,wecandlscussthedesign.
Next,wecantalkaboutthewebsite.
AfteÍthat,|et'sdiscussneWpÍoducts.
shallwecheckthebíochuÍebefole
theprices?
Themostimportant/uígentiob is
thebrochuíe.

67. Futurewith9oir9 to
obiectiv€s
-l
I 'mgoingto discusstheplan.
He38oingtotalkáboUtthepíoject.
They'retoingto callthesupplier.
Questions
Whatareyougolngtotalkaboutatthe
meeting?
Areyougolngto discussthewebsite?
No,Wearen't/ We'r€ not8o|ngto taLk
aboutthewebsite.
Ea 117 Listento Kristi Cortlandtatkingto
h€Í manaseÍ'simonMitls.They.redisCUssing
Kristi's plans.Are these senten(estrue (f) or
false (F)?
1 Krlsr'sgoingto neet Akio n Tokyo
2 Theytegoingto vrorkon lhc tnglsh
I Kristi!golngto changelhc wcbsite
4 5he'5goingto havcthe!,]cbsit€ready
t Shcsgoinglo scndSlmona s.hedule.
can you completethe s€nten(es fromthe
conversation?use the coííectfolm of be
+ going to.
L YoUi1.l,,úLt|r rn€et Akio'
2l talkto Akionextweek.
looknt thewcbslto.
d erammarpÍactice.'.>Page104'Exercise].
117 List€n to la again.Fillin thegapsin
the extÍacts.
ExtÍact1
Kristi Er ''.We}o8oingto |ookat thc Websit€'
Simon Right. w.ntedto askyou aboullhar
What'sthc l
/,l'l forthel^,€bsite.
Kristi Well' wanlto changclh€ d€s g|' Uín..
Simon Cornpletely?
Kíisti I thinkWeneedto makesomeb]g
changes,yes.
simon Why?ryh.t'5th€ ''' What'sthe
Kíisti Well'Weneedto makcit easierto u9e'
Llm...thit'slhe mainl
Simon Right.
Extract2
Simon OK,good.Whenareyou goingto haveI
ready?Whót'syoura dat€?
Ea
I
L]
l
L
I
' Whe| you hav€
118 Checkyouranswers.Listenand
íepeat.
siteonLinethisyear''' befoíe(heendoí
lhe year....Thatsour6
Look at the tÍanscriptfor 1a on page 125 aíd
checkyouíanswers.
!

68. !a
c vocabuLarypractice..' Pag€ 105,Exercise4.
Plans 11
b R€ad the €mails again.Then makésentencésabout
Kristi's plans. tls. 4orr9 to.
1 KÍisti/ at NaritaaiÍport.
Kristil:yn,q L, irrivt it Nnntn Ait L,rt.
2 She/ to thehotel.
I She/ at theNewEmpireHotel.
4 krcL anoAkro/ on Wednesoayeveni"g.
5 They/ dinneí
ó They/ theirideas.
7 Akio/ a tab|eat the|estauíant'
I They/ at thehotelat 7.30.
WhátaÍeyourplansfornextwe€k? wr|tefivethings
you?egoingto do.
Readtheemails'wh€re andwh€n areKristi
andAk|ogoingto m€et?
os B
HiAkio,
||ookfoíwardtoséeingyou.nTokyonext
week'Myf|ightarrivesat NaritaAirpoÍtat
17r10onWednesday.I'mgoingtotakea
taxitothehotel(lm stayingattheNew
Empire).lthinklhekiptakesabouthalfan
houlso if youlike,wecanmeelinthe
even]ng.sha||wéhavedinner?
llhinkit'sbetterif westartdiscussinglhe
websi|ebeíoíewe9o intotheofficeon
Thursday.lt'sofleneasiertohaveideas
ou|sidetheoífice'
Regards,
Kíisti
pa
E
HiKristi,
Yes Iagree.Lets havedinneronWednesday
anddiscussourideas.Iknowa good
restaurantnearlhe NewEmpire,so Ican
booka tab|etheíe,sha|||meetyoual the
holelal7.30?
Workln paks.Ask aboutyourpartner'splan5for
nextw€ek. Takeit in turns.
A Whatareyougoingtodonextweek?
B 0n...I'mgoing1o....
communicationpractice32 ..' Page86' woÍkwith
a partner,
USEFULLANGUAGE
e0!
oÜ B
We'ÍegoingtodiscusgthepÍojectnextweek.
What'stheplan/objective?
oUíaim/taígevgoalis to finishtheWoík
today.
DeaíAkio
OK,fine.Seeyoual7.30.
Kristi

69. TIME
OUT
Da 11. Listen to Kristi Cortland checking c
"' listen again to the conversation.
into a hotel in Tokyo. Fill In the gaps with What does KristJ need to write on the form?
numbers.
Kristi is staying for 3 nights.
, She's in room
3 Breakfast is from
d Now look at the transcript on page 126. (an
am.
you change 1-5 to make sentences from the
4 The number for room service is
conversation? Use have got
5 Akio Soga is coming at pm.
1 I have a reservation.
b
"' listen again. Are these sentences rV1'!pd cl r(...n·vtifi~n,
true (T) or false (F)? 2 Do you have a pen?
1 Kristi is in a double room. [£]
2 She fills in a form. 0 3 I don't have the number.
3 She knows the account number. 0
She needs to sign the form. 0
4 We have 24-hour room service,
4
5 The assistant gives her a key. 0 5 You have a message from Mr Soga.
6 She wants a wake·up call. 0 -- --
e 120 Check your answers. listen and
repeat.
.. ,

70. Plans 11
We havent got a íeseNátion.
She hasn'tgot a key.
Questions
Haveyou got his numbeÍ?
Has the hotelgot a restauÍant?
vocabUIarypraclice..') Pagp r05. ExeÍ(ise6'
122 PRoNUt|c|AT|oNList€n and Íepeat.
Tryto usetheaameintonation.
-J
1 Couldyou flllin thisform,please?
-.',
2 Wouldyou lik€ a Wak€ up cal|?
.í
I Could checkout,please?
-í
4 can I payby creditcaÍd?
Píactisethe conv€Ísationfíom2a in pairs.
chang€ Íoles.
communicationpracticell. StudentA . .>
Page86. StudentB.-) Page92.
Talkaboutyour best and worst exPeÍience.
of staying in hotels.Why wereth€y good
oÍbad?
USEFULLANGUAGE
Checkinginto o hotel
|'Vegota reseÍVat]on.
srngle
A doubleÍoom.
twin
couIdyoufi||in thi5foÍm,please?
Canyousignthis?
Putyoursignatureheíe'
Here'sthekeyforyourÍoom'
Wouldyou likea wake-upcall?
Checkingaut of a hotel
Couldlcheckout,pLease?
lrlycompany'spayingthebill.
I iust haveto paythe extÍas'
I hadsomeoíangejuicefiomtheminibar.
can I payby cÍeditcaíd?
f Grammarpractice-.' Page1o5,ExeÍcise5.
!a 121 Kíistii. at the hotel íeceptiond€sk.
Listento her conveÍsationand fiLlin the gaps.
Klisti '^4oÍning.could checkr .,l,/
please?
Receptioncertain|y'RoomthÍeeonefiVe'
Kristi My company'spayingthe
I justhaveto paythe
R€Ception oK' So' onephonea
Kristi Yes,Andsomeorangejuicefrom
the5
RéceptionYes'That'sall. oK. So ó
onethousandfiVehundíedandfifty
yen,please.
Kristi CanI payby 7 cardl
Re.eption 0f course.
Kristi a youare.
ReceptionThankyou.
I'vegot a creditcard.
He'sgot a message.
,'

71. Sales
Toreador Sports
Third quarter results 'on track'
The sports clothing end equipment store, Toreador,
reported good third quarter results today.
The company's profit increased by 38/. on the second
quarten Mervin Clay, the chiefexecutive, said Tore{rdor
is 'on the right track'.
MR CLAY SAID, 'When I
came here two years ago, I
had one objective - stop
l nahing llpniLtEmonoy and
start making a 2prolit lloss.
My first goal was to improvc
busincss in the stores wc had.
we stopp€d opening now
stores, we worked hurd
to
j'n.rc.l|.
/í/e.r".ls. salcs
and cut costs. And we
did that quickly.Toduv.we
have thightIlouar c,,sts,
shith(t ll,)u'et sol(,s, anrl .r
(grxldlóaíl proÍitmalgin' Woic
',loÁl,Igli.)si'lÁ,moneya!..tin'
Now we can think about
opening new storcs.At the
moment, wc havc no Í'inal
targct.Our aim is to oponone
new storc at a timc' It's bett€r
to pr1)gresssbwly and makc a
sptofi! lloss, lhan srow fast
and',tltaÁl,/lr-'scmoney.
Munasors makc their
bisscst mistakeswhcn things
a|o goinÍ]wol|. l'm not saying
wc're doi s well now. But
wo'ro ot doins badly.Wc're
on tho riÍ]httmck, lnd wo're
aiming to stay on thc right
track' Wo,ronot soinÍ]to try to
run baforawo can walk.'
!a Readth€ fiÍstpatagÍaphof theart|c(é.Answer
thequestions.
1 WhatdoesToÍeador5e||?
2 Arethecompány'sresultsbetterorwoíse
thanbefore?
canyoucompletethetext?|Jndےlinethe
Coílectwordsin theeÍticte(1-9).t|s€ a
dict|oÍaryto h€lp you.
123 Nowlisténto Mervinchy speaking
at a pÍessconf€íenceandCh€ck youÍanswers.
7 2
tI

72. 1 Smonths=a liltttnl
2 to makeÍnoney= to maKea
I t0 losemoney= to makea
4 howmucha companysells=
5 Whata companyspenos:
ó to g€t better= to
7 o/opÍoflt= profit
8 to go up: lo
9 to go down= to
l24 check your answers.List€n and
rep€at'
f vocabularypÍactite..'Pag€ 105,ExeÍcise1.
Matchth€ wordsfromthearticletothe
definitions(1-9).
Costs decrease impíove increas€ lo55
margin profit quanel sal€s
Sales 12
work|npairs.Discussth€se s€ntences.
Aíetheykuéforyou?
I WorkhaÍdeveryday.
] píef€rto woÍkslowlyandqujet|y.
lworkwellina team.
Iso|VepÍobIemsquickLy.
126 Listentotwostoremanagers
fÍomÍoreadoÍ5poít5talkingat a company
conf€rence.They'red|scussinghowbUsiness
is going.Ar€ th€se sentencestrue(T)or
false(F)?
1 AttheViennastore,businessis
gettingbelter. lZ
2 Laslyear,businesswasverygood. l ]
3 Lastyear,thepÍofitmarginwas|ow l]
4 LastyeaÍ'bothstoíeslostmoney. tl
5 ThisyeaÍ'costsaÍeincíeasing. | l
127 Pno U c|AÍ|oÍListenandíepeat
thepa|rsof words.Areth€ und€.lined sounds
thesameor d|ffer€nt?
diffeÍent
14
n
L]
L]
r-l
L]
Ea
!a Make true sentencegabout ToíeadolspoÍts'
Undérne the corr€ct adveíbs'
l At themoment,ToreadoÍi5 doingquite
bodly/well.
2 AfterMÍc|ayjoinedthecompany,his peop|e
wotked badly/hard.
3 AfterivlrClayioinedthecompany.business
ifi pÍavedslowly/quickly'
4 ['1Íclaythlnksit'sbett€l forbusinessesto
gÍowslowly/Íost'
125 L|stenand (héckyour answers.
Pract|sesay|ngthe adveÍbsin 2a.
1 lose Lost
2 money company
3 impÍove cost
4 píofit product
5 SIOW SOld
6 dorng gorng
Communicationpractice
Páge87'studentB .-'
the same
!
ll
lt
ll
r-l
L]
]4' stud€ntA -')
Page92.
I Adverbsof nanner
Talkto a paítneí.How'sbusinessat youÍ
company,oÍanothercompanyyouknow?
USEFULLANGUAGE
MostadverbsoÍnannerendin .ltr
quick) quickty
These adverbs of nanner ore iÍreqular:
Sood ) well
haÍd>haíd (no change)
ÍasÍ, Íasl'(no change)
How'sbusinessT
We?edoingwelVbadlyat themoment.
Salesareincreasingslowly/quickly/fast.
Wemadea profit/lossinthelastquarter.
w€ made/lost$5million.
Thingsaíeimproving/ gettingwoÍse.
c GrammaÍpÍactice..'Pag€ 10', Exer(ise2.
173

73. !a Readtheartl.leandansweÍthequest|ons.use
a d|.t|ot|aryto h€lp you.
l WhyaÍeprofitmaígins|owjnsupermaÍkets?
2 Whydosupeímaftetsearna lotofinterest?
I Whycanbigsupermarketssellgoods
.heaply?
Filt|ntheg.ps w|thth€ge woÍdsfÍom
theartlate.
compete competitloncompetitive
competitoÍsdemand dis.ount goods
1 WetenottheonlycompanyinthemaÍket.
we havethr€e L!D|,|tit,rs
2 A |otof p€op|eaÍebuyingtheproduct'
There'sa lotof forit.
3 A lotofcompaniessellthisproduct,so
th€í€5 a lot of
4 ThercaÍea lotof companiesinthemaÍket'
It'svery
5 Wesellthesameproductsasthem,We
withthem.
ó oJísupp|ieí8'vesLs a t09" i'we
buy2'0o0píoducts'
7 |don'tknowtheirproducts.Whatsortof
dotheysell?
128 ch€ck youÍansw€ís.L|stenand
Íepeat
PRo||u|{c|AÍ|o||F|llin thechaítw|ththewoÍds
fromlb.
o
Oo
o{,
oooo
ooOo
e vocabuhrypractice-' Page105,Éxercis€3.
D|5.u55thequ.stionsin th€ lastparagr.ph
of theartlcle.Whafsyouroplnion?
Demandisn,la prob|emfolsupeímarke|s.Peop|e
alwaysneedgroceries.BulslronEdemandmeans
íronEcomP€lition'AndwhenyoulcompeIiIors5eI
Ihesameloodsasyou'theíeson|yonéway|o
compete:sellcheaply.
Lowpricesm€an supermalkélson|yeaína sma
maríinona |otoflheEoodstheyse||'Buttheyhave
anolhe.slralelyÍolmakin!money- theyse||prod
AndsupermalkelsháveanolheradvantagecompaÍed
b€'oÍelheypayforIhem.Moneyfromsa|escan€aÍn
lnleÍeslinthebankfolwe€ks,some|imesmonths'
beforeslorespayIhehsupp|iérs.
withsma||érshops'BecausetheyolderIargeqUanliti
fromsuppliels,lheycanneEotialebiEdiscounls.
solhebiggeslsupeímarketscanse||allhemosl
Bularesupéímarke|srea||ysuperma'k€ls? Ar€ slronl
compelilion,bigsloresandbigdiscountsalwaysgood
forcustoméís.ándfolthelelaiIbusiness?

74. Sales 12
much/manyrque5tlors
?
Weuse fiany withthings we can coun[
HoWmanystoíes/prodUcts/competitols
Werse muchwiththings we conl
count(uncaun(oblenauns).
HoWmuchdeÍnand/competition/di9count
is there?
Note:WeLlsemLrch/manyil ql]csíion5
andneqa vesenten(es.
129 Listento a manageÍand a buyer
fromToÍeadorsport5discussingan oÍd€r for
someT-shirts.completethe infoímation'
1 N ! l r ' b I lo l p t o . L l . l so Í d o f t ' d :) r L ' t ]
2 N t l l r ' x ' l( j | | 1 ) í ( , !1 01 . s Il l r ( , D r o ( ] t ' ( | :
I S . r l f t ) r l ( r 'i f s l o r ( :
4 P r o lI n r . | l J t| 0 r t h | o r ( l c r : ' / ,
5 í!,l.Ixi|lrtrlll(]it(()t||l1()l biq o|dcÍs:
Listenagain and complet€ the questionsfrom
the conversation. Use nuchlnony.
1 o' ha|,] j,],lIttI T th rts did W..orí]{.Í/
2 B Il i' l'cW prodt]ct'so !'r€ |/antIo lc!t
A 5u('. llour storesire
wo s.LLin!tll'!nr ina
I B I s r (h(rrI) Pro(Iu. L
A llmm. Ar. wc m,rklns prolll
4 Alld Wh.l nbouI biggerorders?Hoú]
d s.o!fl can we getl
5 B l h n k W e . n | g c t á m a x i m u m2 l r %
discoUnton rea||yb]gordeÍs'
C'inrnraIpra.ti(e''') l,irgc10ó' txl|Íci!.4-
Conrmuni.dlionpra.ti.e15.Sludcnl4..)
Pirgea7.5ludenl8 ..) Page91.
Ta|kabouta market/indUstryÍÍomthe bol
(oroneyou knowwell).
food softdrinks mobile
clothes/iashion
Wlr.rlslhc bigg.sl(orr|,IrVir 1h,'nr,||krl]
Wlro.rc th. .ofrpnllyl (orrt!'1i1r)l
! llrf rr,ll(cl vfry .ofrt! l I vr,l
dcnr.rdincrc.rsiftor (1..r(,irsrlll
USEFI]LLANGUAGE
HowmuchcoÍnpelitioni5 there?|sthe
rnarketV€ry comp€titivl]?
Whalcompaniesdo you .ompclew lh?
Doyouhavemanycompetitors?
5lheÍemuchd€mandal themomcnl?
Ho!.vmanyproductsdidwe order?
Whendldwe oíderthegoods?
Howmu.hdiscountis there?
What'stheprofltmargin?Howmuchdo
W€ earnon th€ píoduct?rnomcnt?Thafsthc question.Do
p€op c Wantto buyT5hrts
ln WlnlcÍ?
129 List€n againandcheckyouransweís.

75. E
a Dbcussthes€ questioÍs.
Doyouhavesalesinyoulcountry?WhenaÍethey?
Inyouropjnion,Whataíetheadvantages/disadvantagesof
shoppinginthesales?
b fitl in thegaps1-7,
THAtiK:JoUF0R sHÜPPING
UITHUS,
PLEASEKEEPgDUR
s
13o checkyouranswers.L|stenandÍep€at.
woÍkwitha partner.canyoufill in thegapsin
thesentences?
cash change cheque extra medium
numbeÍ tÍy
|na shop.you canpayWitha creditcaÍd,With
a d1qlL!. , oÍ wi|h
Lfsomethingcosts€15, andyou paywith
a €20 note,you get€5
Whenyou payby cíeditcaÍd,you signyouÍ
nameoÍputin a pin
sizes of T.shirtsaíesrnall, ' Larg€
and |aíge'
Peopleoften on clothesand
shoesbeíoÍetheybuythem.
131 CheckYouranswers.Listenand
Íepeat.
vocabutarypractice..' Page10ó,Exeícise5.
o
We acceptatl
majorcredit
z
SPECIAL OFFER

76. !a 132 List€n to five conversationsb€tw€en
customersand shop assistants.ciÍCl€ th€ corr€ct
1 Thepriceof theT-shiftis
a f3.ooaDf13.ooc f3o.oo
2 TheUK shoesizeis
a9l b10 c tol
3 Thepíic€ of theWatchi5
a f95'50 b Í95'9a c Í99'5a
4 Íhe.Ustomerchoo5e5
a blLre b pink c yellow
5 Thecustornergivesa
a signatuÍeb pin nuÍnbe|c banknote
l32 L|st€n again. Étt|nth€ gaps with il',s,
thot,these or those.
1 A Doyou needanyhelp?
B Yes,howmuchis ltli T.shi(?| can'tfind
thepriceon it.
A EÍ..'Let'shavea look' 5 it,there?
2 A ExcuseÍne.|'Ínjust|ookin8at shoes.
|'ma 5i,€ 45' EuÍopeanslze'What's
in a UK size?
I a ...ld liketo lookal a walch,if I can,please.
B suÍe'
A t's onethere.at theback.
8 oneheÍe?
4 A Hello.CouldI haveoneof , please?
B one of , here?Thebíacelels?
5 A Can paywith credilcardT
B Yes'./v€d(,Ppl ' T'afs fi.e'
Look at th€ transcriptfor 2a oí page 127. ch€ck your
th|s/th€se' thevthose
Sales 12
133 Píactise'aying theseÍtences
in th€ 8rarnmarbox.ListenandrePeal
6íammaípractice-., Page106,
Exeíclse6.
Communicationpraatice36 -.t Page87.
wotkwitha paÍtner.
13{ Listento twop€ople g|ving
the|ropin|onsaboutshopping.Answeí
theqlestions,
P€rson 1
1 Howoftendoesshegoshoppingfor
clothes?
2 Doesshebuymuthon5hoppingtÍ.ps?
3 Whendoesn'tshelikeshopping?
PeÍson2
4 Doesshelikeshopping?
5 Doesshespenda lotof moneyon
clothes?
6 DoesshebuyclothesandneverweaT
them?
Whlchof thetwopeopteis mostllke
you?
Talkaboutyourshopplnghablts,
Whatdo/don'tyouLikeaboutshoppingT
Doyouprefershoppingaloneorwith
S0meone?
WheÍedoyouliketogoshopping(local
shops,bigshoppingcentres,out.of-town
stoÍe5'maÍkets)?
USEFIJLLANGUAGE
pa
Thingsthatarc verynearyou,or ínyourhand:
Sfugulai Howmuchis thlsshirt?
Plural: Atethesejeansinth€ sale?
Thingsthata|e fuftherfÍomyou,thatyou
potntat:
Singular I likethatmobilephone.
Plutal: CouldI haveoneofthose
sandwiches,please?
Id |iketo lookat thosebracel€ts.
What3thatin a lJKsiz€?
I'ma sizeforty,Europeansize.
Couldltryit/themon?
I'llhavea red/blueone,please.
CanI paywiththiscreditcard?
1 7 7

77. Communicationpractice
studentA:w€lcom€ studentB toyourcomPany.
Thenintroducestud€nt Btostudentc.change
íoles.
stÜdéntA
Name:John/laneCostas
Company:AMK
StudentB
Name:Mi.haevMiche||ePaÍkeÍ
Company:IST
stldent C
Name:christophelrchstin€ lrlay
Company:EID
Tak€ itintuÍnstoofferandaskfordrinks.
A Wouldyou|ikea díink?
B Yes,please.CouldI have...?
Take|tlntuÍnstoaskandansw€Íwh€re youl€ from.
Usethec|t|esonth€ maps.
A Wheíeareyouflom?
B l'm,.,.
A Where3...?
B lt3an,..,near....
hd
stud€ntA
ErahangenumberswlthStudentB.Writethe
numbe15.
A What!youÍ...number?
B tt3....
A Sorry?
B lt's....
A So,....
B Thatl right.
-l
'l
rV'
$:'
.rg'
StudentA
Tel: 05794367544
Mobilet0634459A771
Fax: 05796670035
email: p.james@ddk.uk
stÚd€ntB
Mobile:
emarl: