Claire is introduced to the team at ZY. Joe introduces Claire to Paul, Anne, David, and Sam. They each say where they are from. Claire is from New York. Paul is from London. David is from Lille, France. Anne and Sam are from the ZY offices in Manchester.

2. Contents
Mapofthebook
Unit
1
Unit
2
Unit
3
Unit
4
unít
5
Unit
6
Unit
7
Unit
8
unit
9
lJnit
10
lJnit
11
Unit
12
Communication
practice
Grammar
andvocabutary
pÍactice
Granmar
reference
Transcripts
Welcome
Num
bers
Work
Information
Places
Action
Meeting
Reporting
Communication
Plans
Sales
6
72
18
24
30
36
42
4A
54
60
66
72
78
94
707
776

3. Communlcetlon Gíammaí Vocabulery
Numbers
G-l0
Emailaddresses
2,1 Telephone
numbers
and€mail addlesses
what's...?
- lt's....
ny andyout
Asking
about
timetables Whattine ...? NumbeÍs
11-59
Times
Buyingfood Plurals Numbe15
óG-100
Pric€s

4. Communication GÍammaÍ
7.7 Arranging
to meet Prepositions
with
timesanddates
DiscussingfutuIeaÍrangement5
Plesentcontinuou5:
futuÍe
arÍangements
whv...?
Dáys
Travellanguage
Buying
traintick€ts
wontto
Train
tickets
and reservations
Talking
aboutpastevents t'erpastsirnple Timereferences
to thepast
Giving
an update
Talking
abouthoIiáays
Business
trips
Past
regu
simpLe:
IaÍ
veíbs
PastslmpLe:
irregular
verbsG)
Holiday
andtravellanguage
Exchanging
information
by emaiL
lrlaking
telephone
DocuÍrents
andattachments
PastsimpLel
ilregu|ar
Veíbs
(2)
0biectpronouns
wil| spontaneous
decisions
andoffers
Revi;W
of píesent
andpasttenses
Telephone
expressions
Talking
aboutthe
andclÍmate
l'laking
compaíisons compaíatiVes
Theweather
Comparlng
products
andservices
lrlaking
choices Superlatives
Checking
in fora flight
Opinions
uncountable Airpon
language
Countable
and
Suggestionsr
Shall l/we...? sequencing
anddiscussing
píiorities
plans
Staying
at a hotel
FuÍuÍe
wilh 9oin9 to 0b'ectives
nave9aÍ HotelLanguage
Adverbs
of mann€Í company
performance
Discussing
howbusiness
rsgong
Discus5ing
salesandordeís
Shopping
nuch/nany: q|]esÍions salesand ordeÍ5
thislthese, thatlthose Shopping
language

5. Welcome
1 List€n to |o€ and cláiíe me€ting at
the offl(es of ZY.
claite |]a||o'
'n claiÍ€ l!'laÍtin'
,oe |]'
'm
]ooK€nt. Niceto meetyou'
ClajÍe Nic'rto rneetyou'
|oe We|.omc
to ZY systeíns'
claiÍe Thanks'
PÍactise
the conversalionin páiÍs.ChangeÍoles.
2 tistenandfill in thegáps.
nice hi Im thanks welcome
l.n l|olla.1 /i, an FieLd.
Sally '1 . lln SallyWinters.
|an r to me€t you'sa||y'
4
lo NL'w
York.
Sally 5
Introdu.t|ons
Atohab€tÁ-z
'Q !a 3 Pno uNc|ÁÍ|on
saythealPhab€t.
|'isten
andr€peat.
ABCDTFGHIJKIM
NOPORSTUVWXYI
Workwitha partn€r.stud€nt A saysa l€ttéÍ
stud€nt B pointsto it. Take|tin turns.
whichlettorshav€ th€ sam€ sounds?Fillin
the chart.
A B
L
tl
tl
I Q
Y t./
4 Listen.Putthecompanles
Inthe
oídeí
vouheaíthem.wr|tel-10 |nthebox€s.
!a á}TDK
@
@
D
c
l
Il)
L]
@
@ crc
. IFK Cargo
d vocabulaÍy
practice.-' Page94, Exercise1.
n1nor I nlllAuto

6. E"
4 List€n again.Píactisé
sayingthe
(ompany
name5.
Thinkof mor€ (ompani€sthatuseletters
for
theknames.
Student
A saysthecompanles
andstudentB wÍites
then.changeÍoles.
5 Listento |o€ intÍodüCing
claireto
theteamet ZY.Fillin thegaps.
Wetcome
1
GÍammaí
píactice
..' Page94' Exےcise2.
Practisé
introductions.
ljse th€ photos.
Thisis .... He's/Shel
from....
commun|cat|on
pÍa(t|c€1 ..' Pag€ 78.wot|t
|ngroupg
of thíeé'
Jv|e.t
otherstudents
in th€ 8roupand
lntrodu(e
students.
Hello/Hi.
I'm.... Niceto meetyou.
Thisis .... He's/She's
from....
UsEFUL
LANGUÁGE
b
loé He||o
everyone.
Thisis claiíe
Martin.
I s-r.ls fromlBL'1.
Claire,
thisis
PaulSampson.
'z
Communications.
Paul HelloClaire.
loé Andthisis AnnePolandDavidTam.
] fíom
zY Desjgn'
oavld Niceto meetyou.
Ann. Hello.
sam Anda SamPickand thisis
Lata(ay' ' fíom
lY Ho|dings'
so, o fíomNewYoík,claire?
c|ik. Yes.Niceto meetyou,eveÍyone.
Hello/Hi.
Niceto meetyou.
Welcome
to ....
Thanks.
|'msueTayloí
|'mfromTPsoftware'
Thisis PeterElton.
He'sfromLMS.
lam (l'm) youa.e(youle)
heis (he'd sheis (sh€o
weare(We
re) theyaíe(they'le)
-ah"'t
-"'r" ,h"-q
Paul
Sampson
- ZYCommuni.ations

7. .J
Questionswithwhercond ba
WheÍe
areyou/they
from?
wheÍe's
he/she
from?
(Whè's
=Where
i5)
AreyoufÍom
London?
ls hefromLondon?
d Glammar
practice
..' Pa8e94,ExeÍclse
3.
!a 6 listen to the conv€lsation. Fill in
tnegaps.
2 NansSchwartz
3 JanGrabowskl
4 ívlaÍia
Gon2ales
5 ShenLln
6 Nathalie
Lemalre
7 Pedroda Silva
I AlisonSmith
á Bra,il
b China
d GeÍmany
€ Po|and
f Spain
8 th€ tJK
h th€ UsA
ftc',;
li,n Li//,.
8l
! a Workwitha oaltner.
canyougu€ss whéí€
the peopl€ aÍefrom?
1 Brad
carÍington
7 List€n andcheckyouíanswers'
workwitha pattn6r.
Takeit in tuÍns
to a.k
questions
aboutth€ peoplein 2a.
A Where.s
Brad
caíington
from?
B He'sfrorn
thetlSA.
8 PnoNuNc|ÁÍ|ot{
List€n tothe
countries
in 2a.Writethemin thechart.
c Answerthequ€stions.
1 Where's
Davidfrom?
2 Where's
PauL
fÍom?
3 Where's
clairefÍom?
4 WheÍe
aÍe
youfÍom?
David 5o,wip e 1e uob1
/r,rtt , r anp.
cláiíe NewYoÍk'
David 'z . TheBigApplel
clairc YeslAndyou,David?
Arel
David No' 'm fÍom
Lille.
ZY Design'
in Lille'
clairc a . And !,rhere
s Paulfrom?
ls e fromLondon?
oavid Yes.
b PractisethéconveÍsation
in Pairs. o Oo oO oOO oOOO

8. Welcome1
! a Where
arethecities?Fitlin thegaps.
I r"uh."*h"* *".,*"*
the
the
the
5rn
sin
ls in
1 Toulo
n
2 lrlad
rid
3 Belting
4 Ch-"ster
of Franc€, neaíI4a
15
ei||e
'
o f S p dn .
- of chlna.
of the UK, near ]v]anchelt€r'
Communication
practice
2.-t
Page 78. work with a PaÍtner
Doany citiés
ol í€gions in youÍ
countíyhav€ a differentnameor
píonUnciation
in Engti5h?
Write
and say theirEnglishnames.
Talkto oth€l stud€nts in the
gÍoup.Findout wheretheyte
C H I N A
USEFLJ
L LANGUAGE
b 9 Listenand checkyouransweÍs.
c Vocabulary
pra(tice
-.) Page94, Exeícis€4.
d Ask questionsaboutcitiesin youÍcoÜntíy
oí in otheÍcountries.
Testyour partner!
B |t'slI th€ north/south/east/$]€5t
ot ''. (neaÍ
''' )'
e Workwith a paítneÍ.
stud€nt Á choosesa city fÍom3a.
StudentB asks questions.Takeit in turns.
A WheÍe
aÍeyou from?
B Toulon.
A To!lon?
WheÍe'5
that?
B t'sin thesoL]th
oÍFrance,
nealíMaÍs€iLle'
l4aca
u?WheÍe'5
that?
|t'sln china,neaÍ
HongKong'
Whereareyolrfrom?
|.mfÍom
BÍemen'
in the noÍth
of
Germany.
Countries
BÍa2iIchina France Germany
Poland Spaln theUK theUSA
'I
E R A N C E

9. ! a w.it" tt'" d.ints (a.f)undeí
thepictuleson th€ m€nu.
a applejlice b coffee c icedtea d maneralwater e orangeiuice f tea
t '''
5tres5 marks.
1 0 0
2 0 0
Put the díinksund€Í the coírect
o4
.tt!!!!:
o 5Oo
I O o o
1 0 l

10. WeLcome
1
(a-Í)
from1a dotheyask for?
1m 2fl r! 4!
E"
l0 Nowlist€n to six Deoole.What drinks communication
píactice
3 ..' Page78.
workwitha pártn€l.
Howmanydrinksdoyouknowin Enstish?
wíiteth€m in thecháÍt.
E.
5! 6fl
10 Listenagain.Writethe drinks in
thechaít.
Drinks
-/Íi
an
Grammaí
píáctice..'Page94' Exercis€5.
lt list€n to the conveÍsation.
fitt in
th€ gaps.
'o€ , !!q,l/ you likea dlink'cLaire?
c|aire , , pleáse'couldI havea
tea?
loe Yes.lvlilk?Sugar?
Claire Withmilk,r . No sugar.
loe 0K.AndAnne?
havean oÍange
juice'
Drinks
b what'syourfavourite
drink?Askotheí
stud€nts.
USEFUL
LANGUAGE
c
please?
|oe suÍe'
12 PRo|{U||.|AÍ|oN
Howdo you say
d and o' in these sentences?List€n ánd
íePeat.
1 cou|dI havea cofíee,
please?
2 CouldI havean orange
iuice?
/.n/
Píactis€ saying the sentences.
vocabutarypractice-.' Page 94, ExeÍcise
6.
Would
you|ike
a dÍink?
Yes,
please.
/ No,thanks.
coLrld
I havea/an'..,p|éase?
Yes./ Sure.
lMilk?
sugaí?
Withmilk,
please.
Nosugar.
Nosugar.
Drinks
coffee tea (mineral)
wateí
oÉnge
juice app|e
iuice icedtea
,vote:
Mínelal
waterconbe stilI
orsparkUng.
couId
lhavemineÍaI
water'
please?
stilloíspalkling?
Usea before
consonants:
a coÍÍee
Useat beforevowels:an orcnge
'urce

11. Numbers
E" 13 list€n andreD€at th€ numbers. !a
012345
678910
b writethenumbeÍs
in th€ corÍect
boxes.
eight fiv€ fout nine on€ seven
six thlee two 2€Íoloh
12
14 Llstento fourconversations.
comPlete
thetelephone
nÜmbeís.
1
n 1*A 10
'r
lFl( Cargo
T E L : 1 2 3 t 4 5 . . )
Sussn Tqylor
Tell 0 632 7 49

12. NumbeÍs
2
b
C
PÍadise
say|ng
thetetephone
numbers
In2a'
'..;: :t# rnoxutctlrto L|st€n .nd Íepeat.
Thén
pra.üsé
theconveísatíons
ínpairs.
I A What's
yournumber?
-',
B NlyphonenumbeÍ?
A YEs.
2 A l,ly
phonenumberltwoonetwo.,.
vo.abulary plactice-.' P.ge 94, ExeÍ.|se
1.
say thenümbers
on thebüsiness.aÍd|n3a'
Thetelephone
number's
....
Themobile
phone
numbeds....
Thefaxnumber's
..,.
Grámmal
p].dice..) Pat. 95' ExéÍc|se
2.
3A
B
B
sory?
Two one two,.,
Fiveeight?
No,d!! eight.
Right.
so, twoonetwo,sixthreeseven'fouÍ
eightfivenine,
That's
right.
PÍa.t|se
say|íttheena|laddresses
ln4a.
commun|catlon
practl.o
4' stÜd€ntA -.'
P.ge78.stüdént
B ..) Pagé
88.
Talkto otheÍ
students.
Rndoutthe|r€mall
addrcsseg.
USEFUL
LANGUAGE
345
three four five
910
ntne len
lf}m !kt.n toa teléphoíe
Conve6ation
.ndwr|te
thenumbeÍs.
Nunbets
0-10
o12
zeroloh on€ two
678
slx seven elght
Telephone
nunbers
578956
fivesevenelghtnlneflvesix
44fourfouror doublefour
60slxzeroor sixoh
te|ephone
numb€ror phone
number
enail addrcsses
. 00t
- dash
_ underscore
@at
What's
yourphone
/ fax/ mobilephone
numbe|?
What's
youremalladdress?
orangeDesign'
25woodstréet
N4anchester,
N4U29
6DL
Telephone:0l6l
Mobilephone:
E a ...']?'tl !|steí
a|rd
natchthepalrs'
1 r.cane@
5 ccs.fÍ
2 service@
b east.ip
3 k-suzuki@
. cnv.de
4 f_carlton@ d orange'design.com
5 pÍince-l@
ó smirnov@
e u.matl.ru
í netgate.co.uk
Questlons
wlthwhrtimyondWll
l{hdr ,..?- What
ls...?
What!
youÍ
phone
number?
'ilyphone
numb€fs01236
868943.
liy phone
numb.Íl. w phone
nunbar
It
NotetYoucansayghor'rio fot0 ln
phone
nilmbers,
emailaddress: r.cane@orange-design.com

13. E" lE Listenand íep€at the nümbers.
11 72 13 1.4 1.5 76
L7 18 19 20 30 40
50 51
19 PRoNuNC|ÁTloN
Listenand lepeal.
Practise
sayingthenumbeí..
E" Matchthe paiís.
'13
15
l0
40
50
1 09.00
2 I2.OO
I
',l5.00
4 19.00
5 21.00
ó 00'00
7 13.00
8 05.00
27
r€peat.
d
f
h
sevenpm/ seveno'clock
in theevening
thÍe€ pm/ threeo.c|ock
in
elevenpm/ eleveno'clock
at night
nineanr/ nin€ o'c|ock
in
lne moínIng
mldnlght
midday/noon
fiVeaÍn
/ fiVeo'cIock
in
lne moÍn
ng
one pm/ oneo'clock
ln
theafteÍnoon
c
o
vocabulary
practice.-t
Page95,Exercise
3.
workwitha partner.
studentA saysá number
(11-59)andStudent
B writesit. Takeit in tutns.
20 List€n totheairpoÍt
ónnouncements.
Filtin theÍlight
times.
Chicago O'Hare- Terminal5
Departures
LH 9]SB FRAIiKFURT
14AIH 14:13
R0t'l8
BABe9z LrtHooN
HEATHRT]TJ
;
I'lxtBlz HEXTL0CITg
checkyouransweÍs.
List€n and
a"
Í.B
?á13 t,lADllIÜ
AA1955 T|]RÚllToPEA|1s|]N ó
Workwitha paítnerstudentA saysa time,then
stud€nt B saystheflight.changeroles.
A Fourteen
thirteen.
B Thef|ight
to FíankfuÍt.
A That'5
Íight.
.h
'ql

14. . Mátchthe times to the clocks.wÍitea-e in
th€ boxes.
1 l |t'squart€r pnslclevcn'
2 lts tenprsl twclvo.
] l's ílvelo e ghl
4 l's qÜ.rlcrlo livo'
5 Is halipasrn fc.
22 Listenand repeatthe
andthetimes.
what üm€ ...?
qu€sÚons
Numbers
2
C GÍammar
practice
..) Page95, Exercise
5.
TIMETABLE
O'HareAirport- TrainDepartures
l 0 : O O l 0 : 0 8 1 0 r 1 5 l 0 : 2 1 l 0 r l 0
l 0 :l U l 0 : 1 5 l 0 : 5 1
1 1 0 0 l l : 0 8 1 1 : 1 5 1 1 : 2 1 l l : 1 0
1 lr l 8 l l : 4 ! 1 1 : !
l
1 ) r 0 0 1 2 : 0 8 1 1 1 5 1 2 r 2 1 1 l : 1 0
1 l :l B L2 : 4 ! 1 2 r t l
l : 0 0 L : 0 8 l : l t 1 r 2 l 1 : 1 0
l : 1 8 l : 4 5 l : t l
work Witha paÍtn€l' Look át the tim€table
Íoro'Haíé
Aiípoítstation.Píáctisethe
conversationfíom5a. ljse these times.
1 7A.tA 2 ).) l J.10 4 4.05
5 4.40 6 4.50
USEFUT
LANGUAGE
E.
Whattimeis it?
What's
thetime?(=Whatis lhe time?)
e Vocabulary
pÍacti.e..')
Pag€ 95' Exeícis€4.
Communication
practi(e
5 ..) Page79.Work
s xteen seventeen
erghteen
20 l0 40 50
twentv lh]Íty fo(V flfty
Nunbers11 59
'tr 12 13 14 15
eleven twe|Vethirleenfourteenílfteen
't6
I7 18 't9
nineteen
51
Whattimeis ll?/ Whafslhe time?
Whattimesthenexttrain?
/ When's
the
nexttrain?
It'sat fouÍteen
thiÍty.
in themoÍning/afternoon/evening
23 Listento thisConvےsation
át o'HaÍ€
AirpoÍt
station.
a Excuseme,what'sthe time?
B lts qLrarter
pasttari,
Á when'sthe nexttÍain?
B |t'sat tentwenty
lhÍe!.
A OK.Thanks.
Píactise
th€ ConveÍsation
in paiÍ5.
I
when,.,?
whén's...?
: When
i5.''?
at night
1 5

15. E" 24 Listenandíepéat
thénumbers.
60 70 80 90 100
vocabulary
practlce
-t Paga95, Exerclaa
6.
workwitha partnelstudent
A says. numb€r
(t-100)andstudentB wr|t€s |t.Takeit in turns.
whst'sthecÚrÍency
|nyoÚícoÚntry?
Howdo
yousay it in Engllsh?
Howmuchis a B|gMac|íyouÍ
coüntÍy?
25 Llstento theprl..s. filt Inthegaps
IntheBlg iiia. Inder.
CaftÉ
@"
DuÍgeÍ
Itottlog
Chips
BigM.( pri(€
Sonduiches
Beef
Solod
Cheese
ondTomoto
€99
Tuno
Chichen
Country
USA
BÍaz
I
China
Germany
nary
Spain
swaEe
and
U(
BigMaCpÍi(e
indo||aÍs
s2.51
,s1,65
Í1.20
12-52
12.37
t2.16
$1.28
Í2'09
.Í
Í3.00
Í2'51
Íea|2.95
yuan
9.90
€2.55
€,2.32
t294
zloty
5.50
e2.25
5íÍ
5'm
E a wí|te
thefoodfÍom
themenu
|nthecha.L
b 26 pRo u crlirora Llstenandffllln
théch.rt w|ththewoÍds
ÍÍom
3a.
tf
workw|tha parlneÍ.
Take|t|ntlrns to a.k
questlons
abouttheprlaesof BigMacs.
Aísw€Í in doltars.
A Howmuchi5a Bigívlac
in Geímany?
B |t5twodollarsthiÍty
seven.
BigMacindex
'l

16. Numbers
2
28 Listenand repeatthes€ phrases
fromthe conveísations.
Howmuchis that?
Anything
else?
29 Pio urrcr^TroN
Howdo you say
thes sounds?Listenand repeat.
Fillin
thechart.
singular (a/an) Plural (t!,vo,
thÍee)
!.
t hotdog
2 buÍger
3 sandwich
4 Salad
5 dÍ|nk
7 t€a
I 0range
)urce
holdogs
buÍgers
sand!!iches
salads
drinks
teas
orange
lurces
i/i itr I
V'
l.l
!u
n!
t]!
tl!
tln
!n
l
L ]
rl
L]
ll
lt
27 list€n to peopl€ buyingsnacks
anddrinks.F|lt|nth€ gaps.
1 A CoLrld haveat h/t1-,t,! , please?
I Anythingelse?
A l]m '.'y€5, and a 2
B Thal'sfouíeUro! 1
d GÍammaÍ
practice.-'Page95, Ex€rcis€ 7.
e Practise
lhe conversations
in 4a in pairs,
communi(ation
pÍa(tice
6 -.>Page79.woÍk
witha pa|tneí
USEFUL
LANGUAGE
please,
Thanks.
B
B
B
] A
B
B
Yes,please.
And twoó
muchis that?
lJm...eight7
oK' eightdol|aÍs
3
Anylhing
else?
No,thanks.
OK.Thal's'1
, please.
And
pounds
60 to 80
sixty seventy eighty
90 1OO
ninety a/onehundí€d
$ = dollat € = euío
€ = pound
Buyingfood
Could I havetwo coffeesand
hotdogs,
please?
Anything
else?
No,thanks.
HowÍnuch
js that?
TWelVe
euÍo5
síxty,
please'
a sandwi(h) twosandwiches
a coffee ) thíeecoffees

17. Jl á Match th€ words to the ohotos 1-6'
Faltory
rrorcr
* *." *","no*" .noo
tl
-l*;f'l l-x+
accountant per5onalassistant
engineer manageÍ receptionist
salesassistant technician designeí
30 tistenand í€peet theiobs in 1b.
VocabulaÍy
practice.-'Page95, Exercise
1.
7
ft, Í'"
-"lr
I
5 6
b Mat(htheiobstothewoíkplaces
in th€ chart.someiobsmatchto moÍe
thanon€ woíkplace.
c
o

18. e 31 Listento two peopletalking about
theirtobs. Fill in the chart.
Work
32 PRoNUNc|AT|ol{
Howdo you sáy
doyou in thesequestions?
Listenand í€pea|.
Íh€n practise
sayingthe questions
in 2a.
1 Whatdo yolrdo?
tlir
2 Wheredo you Woík?
3
I liv. inLondon.
IworkfoÍBDA'
Questions
Where
doyouwoÍk?
Doyouliv€ in Palis?
d Glammar
pÍactice
..' Page95, Exercise
2'
conmUnication
pÍactice
7. studenlA '-'
Page 79. Sludent B -.r Page88.
Talk to oth€r students'Ask them about th€ir
iob and company.
USEFIJL
LANGLJAGE
f comPletethe sentenc€s 50 th€y aÍetrue
foryou. Th€n pra.tis€ saying them.
l I workÍor
2 Im a/an
I workin a/an
4 | livein
tt a matcn
thequ€stionsandanswers
flomthe
conversátion
in le. writ€ a-d in the botes.
r ['] wharrtoyou dot
2 . WhatcoÍnpany
do youwoÍkÍor?
3 l ] WheÍe
do youWork]
I [ ] oo you livein Boston?
a ]Íex
ch€micaIs'
b Im an arcountant.
d n a íactory
in Boston-
]1 LÍst€nagainand checkyouransw€ís.
|'ma manageíreceptionist/technician.
l'man áccountan|/a55istant/en8ineeí.
Whatcompany
do youworkfor?
I workfoíWi|son
Partners.
WheÍe
do youwork?
IWoÍk
in Bilbao,
Ínspáin.
I woÍkin a factory/hoteVlab/shop'
Wheíe
do youlive?
I live in Tokyo.

19. krs€nt s|mple!
pos|t|ve
andq!ésl|ons
(h.lshelltlÍ.eJth.y)
H|thnÚmbeÍs'
de.ln.ls BÚs|ness
Y€Íbs.nd nouns
! a n""d th"
".d.le
aboutGor.nTat|é.
A.ethes€
génten.és
tÍue(o or f.ls€ (F)?
1 GoÍan
Tatie
com€s fromGermany'
2 Heownsall of theorionGroup.
3 Hehas5o,ooo
employ€es'
4 orioncompani€sbuysteelfíom
supp|ieÍs
inWesteln
Euíope.
They
sellsteelto
customeí5
inWegteln
Europe.
Theymakesteela||ovel the WoÍld.
!
!
!
!
!
b vocabulaíy
pÍactic€-.' Pag€ 96,Ex€r(is€ 3.
Réad
th. art|.leaboutGoraíTat|é
ata|n.Then
fflt|nthet.ps w|ththeCorÍect
nÚmbers.
on€ two three flve six thlrty
hundred thousand million blllion
fifty
polnt
dollaÍs
Orion
companies
have
people.
oíioncompanies
sell
tonnes
oÍstee|
a year'
5 Goran
Tatia
andlames
Bernard
own
GoranTatió
Multi nillionail€ GoBn tbtió
bjwf 38y€arc old.Hecome3
fromspüt in croatia' but today
helive6in Viclorie, Awtr3lia
andha8Áu8halian naiionality'
Mr 1b'tiT
ole'Ú ha]fof theorion
omup. (Hb colleague,Jsmes
BeÍneÍd.
ownrth€ other50%)'
ofion címpanieshavetob'l
!a
Ealmof about$3billion ayear,andabout50,000people
work |oÍthe8roup'
orion Groupcompanies
buyst€el fÍom3uPpii€rs in Bussia'
EasternBuropeandKoreaandsell it a overth€ world,
Theybuyandsell 2'5mil]iontonnffia yeal' Th€y also
make8téel
in a numbelof fá.|orie8in Russia'
d
Golan
Tatiiis ''.tlú:t.u
'''..'
y€ars old'
Totalsalesare
a year
peícent
ofoíion.
33 L|sten
andCh€ck yo|,ransw€ls.
vocabulary
practice
.-, Page9ó, Exorcise
4.
,4 l|stenandrcpeal Practls€ say|Íg
th€ numbers
wltha paítn€í.
400 850 65,000 270,0003.2million
ó.8bilIion
zol

20. Work3
E" 35 Listenandrepeat
thesentenc€sin
thé
grammaí
box'
GrammaÍ
pÍactic€ -.' Page9ó, Exercise5.
36 Pno Ut|c|ÁT|o L|stenand r€peat
thevérbs.
Th€n í|ll|nthe chaÍt'
lives works has buys sells
makes owns
List.nagain.wÍlte
thenumbeÍs
youhear.
tonnesof steel
products
7oolsa|es
areinGeímany
I
2
1
37 Listen
again.underline
th€ coÍÍe.t
woÍds
|nthequestions
fÍom
th€ conv€rsation.
1 Where
do/does
yoursÍee|
comefcones
f|om?
2 whetedoldoeswe bur'lbuysiI?
3 DolDoes
ft comefcones
ftomGetmany?
4 Wheledo/doés
youse//Aells
yourproducts?
38 PRot|Ut|c|AT|oÍ|
LlstenaÍdí€peat the
questions
in 4c.Howdo wesaydo aÍddoes?
!. 37 ,an€ Ross'fÍom
centroPumpsuK,
is visiting
MetaLln,
a supplierin Hamburg.
Listen
to herconveísat|on
withFrank
AÍzt'
Metal|n,s
factory
manager.
Arethes€
senteí.es
true(Í)or false(F)?
Metalinbuyssteeliroma supplieÍ.
Metalinhasa factory
in China.
MetaLin
hascustomeÍ5
in a number
€ Grammar
píactic€..' Page96, ExeÍcise
6.
wolk wltha partnے Ask andanswer
questions
aboutGoranTatla.
Where
''.come
from? Wheíe...
live?
What
company,,.
own?
communication
píactice
8. student
Á -.'
Pagé
79.stud€nt B ..' Page88.
USEFUL
LANGUAGE
!
!
!
Mycolleague
comesfromGermany.
Theybuysteelfromsuppliers
in Russia.
Theyhavefactories
in China.
WesellthispÍoduct
all overtheworld.
Heowns
thecompany.
1heymakecomput€rsoftware.
Highnunbersand decinals
25o= twohundÍed
andfifty
12,ooo= twelve
thousand
5o,ooo
= fiftythousand
2.5million
= twopoint
fivemilljon
3 billion
= three
billion
Present
sinple: positive
They
ownthecompany.
Heownsfiftypercent
of thecompany.
Theverbhaveis irregular:
Theyhavafactoiesin Russia.
HehasAustÍaljan
nationality.
Prcsent
símple:
questions
Whatdoyouselt?
Dotheyhavecustomels
in Chlna?
Where
doe!sheaomafrom?
Doés
heownthecompany?

21. E" 39 Listen.Matcha-g to the photos. b woíkwitha partner.
Talkaboutthepeopl€ in
thephotos.
havelunch b
havebreakfast
finishwoÍk f
havedinner
d havea break
staÍtwork g getup
A Whattimedoeshe/she
getup?Whendo€s
he/shehavebreakfast?
B He/She
getsup / hasbreakfast
at ...
Vocabutarypractice-.t Page 96, Exercige7.
woÍkwith a PaítneíTatkaboutyouídaily routine.
A Whattime/ Whendo yougetup?
B I getup at 7.10.
40 List€n to this conversationabout daily
routines.Are th€se sentencestrue (D oÍfalse (É)?
1 lt's
8.10
am. trl
2 Thernan
is flveminutes
late. n
I Themanhasa coffee. t ]
4 Theman5taÍt5
n]ork
at 1o'oo
am. |]
5 Thebossfinishes
at4.ooprn. ll
c
d
! E"
7.10am
-,-!F
12.10
pm
40 Listenagain.Filtin thegapsin theae
politephrases.
I Good
2 soÍry
|'m
3 ploo|eÍn'
6.15am
9.00im
1.00pnr 5.10
prn
7.3Oprn
,I

22. MeattÍme?
Lookat thes€ sentencesfromthe
conversation.
Filt in the gapa with
negaüves,
I lou.rt, aona i*a
"r"*t
rsnl
Work3
WoÍkwith a oartn€í. Readthe article about mealtimes.
Which two statementsaíenot tíu€?
1 - i
E"
1 lt /i/,7 late.
2 Im a mornrng
person.
t We worklalc,
4 We evening
p€op|e'
5 íMy
bo55 a moíning
p€Ísoll'
6 H€ havelunch'
4t List€n and ch€ck yoUl
an.w€Ís. PÍactise
saying the s€ntences
42 PRol{Uí{c|ÁT|ol|
Listento the
Woíds.
oo they haveone syllable (o) oí
two (oo) ?
lt,snoonGreenWich
M€antjmp:
12.o0
jn the
U(, 7.00amontheUSeastcoast
and5.30pmin Indja.
Butis jt lunchtime
jn London'
bleakíast
tjmein 8o'ton
anddinneÍ
timein DeLhj?
l4eattimes
aroUnd
theworro
dte
asd ffp'pnt
asJapaapp
rusl'iandrwisscr.epsp.
USEFULLANGUAGE
Peopt€jn spainhavedinner
[dte'
They
eatat about
nineottockortenottockin the€Vening.
People
in theUKhdve
a bjgbreakfdst'
w]thbacon
énd
eqq5,
andthenth€y don,t
edtlunch'
Workers
jn FÍance
hdve
a tonglunch
break.
They
have
between
onedrdtwohours
to eat.
IntheL]sA,
.l lotof people
jult havehatí
an hoL]Í
foÍUnch,énd
enta sandw]ch
in theoffico-
InswitzeíLand'
people
staít
woÍk
a| 7'00amandhave
breakfast
in theoffice.
And]nJapan,
a lotof manaqeu
havedinn€l jn the
evening,.nd
!h€ gobackto thooff]co'
43 Now(ist€n to six peopLetalking about
mealtim€sand routines
in theircountrie5.
ch€Ck your
Tatkaboutroutines
in youÍcountry
and any oth€l
countriesyou know well.
WhatliÍ]edo peopLe
stirl WoÍk?
Do theyst.rt€arly.
Whattlmedo theyhavclun.h?
DotheyhavccoÍfee
bÍoilks?
Whattlmedo theyfinishwork?Do peopleworklale?
ryhát
timedo p€opIe havedinner?
o
11)
t
L]
L
oo
1 not
2 aren't
3 rsnl
5 don't
Present
simple:negative
DE
I'm
nota morning
person,
Youaren't
late,
Helsnt late.
Other
verbs
f Grammar
pra(tice.->
Page96,
Exercise
8,
commUnication
píactice
9..')
work with a paÍtn€r'
Whattimedo you starvíinish
work?
Whattimedo youhavebÍeakfast/lunch/dinneÍ?
getup eaÍly.
|startWoÍk
at /'45.
I don'tworklate.| finishat 5.00.
We don'thavecoffeebreaks.
Janstartsworkat 2.00pm.Shestansafterlunch.
A|anfinishes
woÍk
at 10.]0am' He finjshe5
before
Iunch'
They
don'tworklate.
shedo€sn'tstaÍt
eaíly.
Page 79.
2 )

23. Information
b
E" 44 NeiLLeemanphonesTina car€y,
a colleague.Listento the conversation
and
know mean spell standfoí think
understand
El a Readthearticle.
whatis Netlingo?
answerthe questions.
1 What's
Neil'spÍobl€m?
2 WherecanNeili]ndtheansweÍ?
b 44 Listenagain.Fill in the gaps in the
sentences.
't aor' ,,t,,/,t
't,t,,/ dn dob".i,I on o-
pagesix.
2 ltl salesjargon.
Whatdoesit
I Goodquestion.don't
hal docs tl)e'e'stanclli)riD emilil ?
Whal does com'rncanlWhat doe.
'WWw'stanCl
Íbr,l
lfyou don'tundclstand 1hc
lan8uascol.thcIntcÍl)ct
and e.busjness,
the
answersareat netltngo,coln,
'Ihe
Netl,ingowebsitehas an online dictionary
With tlrousands oflvords' fronr ú'to Zip.
4 DoesB
5 I'mnotsure,
but
netLingo
dotcom.
6 Howdoyou
'business'?
its
'netllngo'?
. vocabÜlaty
pÍaCtiCe
'''>Page96, Ex€Í(isel.

24. workwith a partneíAsk and answer
questions
aboutth€ woÍd5
and abbreviations
at thetop of the aíticle.
A What
does...
mean?
B (|think)
'..m€ans..' (but 'm notsure).
A Whatdoes''.standfoí?
B don'tknow/ t standsfor....
4t Listento lieil Leemanspeaking
to á Customer
on the t€lephon€. compl€te
thefoíÍn.
co'npUt€r/|nleÍnet
wods
Information
4
E.
d Grammaí
píactice.'')
Page97' Exercise
2.
Communic.tion
practice
10.Student
A .,
Page80. StudentB .>Page88.
Do€s youÍlanguag€ u9eEnglishwords?
Writ€ somewoídsin thechart.
E"
B Customer
l
Namot Lnrl,r
Company:
45 List€n again and completethe
conv€ísation.what questionsdo€s N€il ask
to g€t th€ customerinfolmationÍight?
(ustomer
My ndrp! | ,'J.,<,ir,n.on A_d li
kom Hugh€s nr!r.ll.c.
eil soÍry?l
CustoneÍ
LindasammeÍson.
s A doubIe
]ME R
S O,N.
tustom€l soÍry's.A doubl€ l'4E R s o N-
Iteil SAdoubleM.E.R.S.o.N.
custom€r That,s
right'
And |'rnírom
Hughes
nsuíance'
tleil Hughes?
r
custom€rHUGHES.
l{ell H'U.G.H-E
S.
cuslomer
Thát'sright'
Ne|l 0K' We||.
ll.dn|vPlyr.' Ío|
yo-.
call. 'll check...
46 Listenand r€peat the questions
fíomth€ conversation.
Discuss
yourwoldswitha partn€r.Howdo
you say themin youÍ|anguage?
Howdo you
say themin English?
USEFUL
LANGUAGE
Whatdoes'web'mean7
Itmeans.InteÍnet'.
Whatdoes.e'sland
foÍ?
Itstandsfor'electronic'.
Howdo you spell.InteÍnet'?
ldon't understand.
Whatdoesthismean?
I don'tknow/ |'mnotsuÍe'
/ |thinkit
means,...
soÍry?
couldyoUsaythátágain?
Couldyou speakslowly,
please?
couldyouspellthat,p|eáse?
I z,;

25. E" 47 Listento the peopl€ talking about
€mail at work' Fitl in the gaps.
read íeceive send WÍite
subjectIEngIish
tíaining
couÍse
Twopeop]e
froÍn
cc soÍtwaÍe
ta|y
wou|d
|ike
lo go
tolhe'WíleEng|ish'train
ngcouÍse.
Theyaresi|Via
Lard. anassislant
atoufofÍice
inÍv]i|an'
andAntono
Amatothemanageí
of |heRomeoÍíce
BeslÍegards
HumanResources
|Manager
- cc softwaÍe
ta|y
m'loÍo@cc.s.it
TeL:
+3902449690791,
extension
22
oÜ B
Sa
t .s,u,t tento Íifteen
emailsa day,to
colleagues
andfriends.
2 | about
thiÍty
oÍforty
messages
a day,
fÍom
colleagues
andcustomeÍs.
3 |don't messages
in English.
4 | ernails
in English.
I understand
about
50%.
WoÍk
witha paítneí.
Ta(kaboutemailsin youí
iob,usingtheveÍbs
in la.
woíkin paiÍs.
Readtheemails.
who wouldlike
to goto th€ hainin8couíse
andwhataÍetheir
t€lephone numbers?
vocabulary
practice
.-' Page97,Exeícise
3.
Readtheemaik andundeÍl|ne
all the
poss€ssiv€ adiectives
fromthebox'
IJ!tJ
o8 B
ootr
os B
To:a]lmanageÍs
andassistánls
From:susann€ FoÍe TÍaining
N,'|anager-
cc
softwaÍe
Inl€ÍnaIiona|
(Geneva)
subj€ct: Eng|ish
trainngcourse
Doyousendandíeceive
ema s ]nÉng
ish?
Doyoureadandwíite
íeports
inEng|ish?
.WrleEng|ish,
s a tíaningcourseÍor
cc
Softwáre's
manageÍs
and!]]9i!
assistanls.
Thecouíses atoUíheadoÍfice
inGeneva'
To||v]aÍ
o ToÍo
Frcm:Sl]sanne
F|oÍe
subjeciIemaiI
addresses
andextension
nUmbeís
DeaÍ
N4Í
ToÍo
Thankyouforyo!Ímessage'
s |Via
LaÍdiand
Antonio
Amatoarewe|coíne
onihecouÍse
cou]dyousendtheireí'rái|
addÍesses
and
exlension
n!mbers?
Beslregaíds
Trainlng
|ManageÍ-
cc soilwareInternationa
s,íoÍe@cc.s'ch
Telr+412290887250,
extenslon
165
E]

26. Information
4
Possessive's ond oÍ
Subjectremarladdresses
andextens
on numbers
DeaÍ
susanne
SiVaLaÍd
s ema addresss ard@cc s |1Her
phone
number
s +3902449690791.
exlenson 34
Arlo.ioA.r'||o's
1 ld.esis á1|oaio
'' n'||ocD'.
ldont havehisexlension
numberbLrl
thenunrber
oÍlheRomooff|ces +3906049509267
Regards
4a List€n and Í€peat
thegíammaÍ
box.
Wher€'sAndíew's
office?
WháfsTom's
number?
(Use's withpeople.)
He'sthemanager
oÍtheRomeomce.
What's
thenumbeÍ
of theLondon
office?
luse of withploces.)
to WÍite/s€nd
a messa8e
to (som€on€)
to read/Íeceive
a messagefrom(son]eone)
Writinq enoils or Íaxes
Dear['lí[,lssmith'
(]ohn
smith= [4Íi
Ji||
srnith= [4s)
Regards,
/ BestíegaÍd5,
Could
yousend...
?
comptete1-5. lJse ,5or of Refeíto the
emails'iín€céssaÍy.
1, +)902449690791,
extensron
l4
,th t '
14,,,. tt,',,t|"'
2 antorio.anJlo@cc
s.I
3 +39a6049|]o9)ó/
Thi i5
4 |aÍdi@cc
s' l
Tli i5
5 +41?29088/r!0.extension
165
Grammar
PÍactice.-)
Page97' Exercise
4.
Wolk witha páÍtn€l.Ask qu€stions ábout
theemaits.
W l
" l -
. . .. p h o r L . l p p l p - - i o , n L . b p ,
communicalion
pÍactice
11'student
A '.')
Page80.Student
B .-) Page89.
USEFUL
LANGUAGE
thesent€nc€s in
Possessiveodjectives
lWorkhere.
Thisis my office.
Wheredo you work?Where's
yoor
offlce?
Tomworkshere.This is hls offlce.
Diana
aorks
here'Thisi5 herotÍice'
Thecompany
hasits omcein Berlin.
Weworkhere.
Thisis ouromce.
TheyWorkheÍe.
This i5 the|íoff]ce.
I
t t,/

27. E a Talkto a paÍtneÍ;
Doyoureada lotof books?
Where
doyoubuythem?
WhatsoÍtof musicdoyoulike?
Where
doyoubuyyour
CDs?
Where
doyoubookyouÍ
holidays/flights?
Readaboutthewebsltes.
0o you
usethesewebsites?
R€ad aboutthecompanies
aga|n,
andffllInthegap5.Usea
dictlonary
to helpyou.
computer coPY download
files print save softwate
book
Youreade.books
ona
t!at!l1a!t!!:.
Adobe
Reader
is
customeE ,' Ílusicfrom
itunes.
lTunes
doesn't
sellsongs
onCDs.
Thesongs
arecomputer
lfyoudownload
a flle,
you
it onyoutcomputer's
haÍd
dlive'
iTunes
customers
.....
musjc
fÍom
theiÍ
computers
to
CDs.
iTunes
sellsc0 covers
to
download
and...... on
papeí
833
@ @!ry94991o.r9.o,-5!rE!!:!!1!,
amazoncouk
AnrizoIlse||s
booksandhundÍ6ds
of
otherproducts.
Youpaybycr€dit ca|d
andAmazonsendsyourpÍoducts
by
marl.
Youcanalsodownload
's.books.to
readonyourcompuléÍ
(with
AdobeRsadersoftwaÍe)'
Q l ..rll l í]ad . hook.j I t|on l
hrv. Adobc R.nrl.r llow
r i L r . l rr s l ' l W l i { r r 0 . J l
A: Adobe Readoí.sfree'Youcan down|oad
thesoftwar€ Írom
theAmazonor
Ú,'"".'..".
At rfuri(,s
youcandownload
music,
Thesilehas700,000
songs.
Youcan
savelhemusiconyourcomputoi
orcopy
theÍ|estoa cD' Andcustomerc
candown|oad
8 Youcan easyJetflights
andpíint
cD coverc'
Q: c.lll I nl.kc lwo TÍt|]lcc copi(]s ol cDs?
A: |fth€ cDs aréforyou,yes.But you can'tgiveor Be|l
copiesto otherpeople.
YoUcanbookan€asyJel Í|ight
at easyjci.on]'Youpayby
cÍgdilcard.
Youcana|sobookbyphone'
butif youdolton
th€ |nteínet
yousave€14.
Q Do ú1r'iV. try p].|](]
(ickets by rnái]?
A: No.easyJetdoesn'thavetickets.Youjusl get
a reference
number.
byphone
oronline.
49 ListenandcheckyouÍ
answers.
vocabulaÍy
píactice
-.) Pagé
97l
ExeÍCise
5.

28. E a Réad
thetextagain.|JndeÍliné
thecoííect
words
in the sentences.
7 yor9!|I/can,t
buy books fíomAmazon.
2 yorcon/.an't|eade.booksWithAdobe softWaÍe.
3 youpoy/don'tpay foíAdobe Readeí
4 ou con/con'tbuy sgngsfrornitunes.
5 Youcan/con'tbuy cDs fÍomiTunes'
6 easyletflightsa/e/orert freeon the Internet.
7 easy)el
pints/doesn'tprlnf tickets.
b GÍammaÍ
pra(tice
-' Page97' tx€ÍCise6'
a 50 listento thisconversatlon
aboutbooking
tÍa|n
tick€ts online.what'sthewebs|te
address?
YouaanbuybooksfromAmazon.
customérs
candownload
musicfrom
iTunes.
Negotive
Hecan't
readthefile.
YoucarftcopyCDs,
Que5fiors
Canyoubuyproducts
fromthewebsite?
What
CancustomeÍ5
buy?
v.lheíe
c.n l buycDs?
.t* t
Information
4
50 Listen
againandansweí
the
questions.
1 What's
thename
ofthetrain
company?
2 What
country
is thecompany
in?
3 Canyouread
thewebsite
in English?
4 cán youpayfortickets
bycÍedit
cáÍd?
5 canyouíeceive
tickets
bymailjntheUK?
51 PRot|Ut|c|ÁI|oN
Listenandrepeat
th€se phrases
fÍom
theconversation.
How
doyousay ía' andcan'tin thesentencés'
I YoucanbookontheInternet.
2 Andcan.you
paybycíedit
card?
/krnjut
3 Youcan't
receive
tickets...
.
/katnt/
commUn|cation
pract|ce
12.stud€nt A .'
Pagé
a0.studentB ..' Page89.
Thlíkabouta web9|té
youknow.Make
notesaboutwhatyoucanuseit for.Talk
to youl páÍtn€Íaboutit.AskyouÍpartner
quest|ons
abouta website
théyuse.
ISETUL
LNNGUNGE
E
I
r>
al
v,)
E
E
F
tr.ü
I canopenthenle,butI can't
readit,
Thiscomputer
hasFrench
and
German
softwarc,
Youcansavephotosonthe
computet
Youcanprintdocuments
and
photos
onpapeÍ.
Icopyall fllesontoa CD.
Youcandownload
thesoftware
fromthelnternet.
fl
,
"'t

29. Places
Business
faciliti€5
I
Mátch th€se woídsfíomthe afti(leto the photos.
lJsea dictionaryto heLpyou.
chair faxmachine laptop meeting
Íoom
phone photocopier photocopy
power
socket printeÍ table flipchaÍt
rneEmirates
Towers Hotel
means
business
ná
( íf-.
!a roomarthohotclTAre
theretabl.srnd.haiBT
We needr photocopy
photocrpierT
Canwe
usethe faxmachineT
lneedto makca phone
call.Arethcrepower
Therear€ a thousand
hotels.At th€ Emirates
Towe6Holclin Dubai,
theresiustoneanswer:
Thetmirates'lowe6
i!
where'Yeí
isn'tjuí a
strateily( We don t say
busine$la(ilities
are
the.eatthe Emi.ates
ToweB?Theansweris,
thehoteldoesn
tjust
haw businessfacilities
it Úa businessfaci|ity
52 checkyouíansweÍs.
listenand
ÍePeat.
R€ad theadcle and answ€r the questions.
1 Whatare.business
fac]lities'?
GiveoxaÍnpIe5'
2 Whereis theErn]rates
To'leÍs
Note|?
3 whatgroupis thehotel f?
4 Whatis thegroup's
bu5ine55
5tÍategy?
5 Doesthehotclhavegoodbusiness
iaclLities?
(

30. d vocabulary
practice.-)Page97, Ex€ícis€ 1.
Places5
d GÍammaí
practice.-'Page98' Exercise
2'
E" 53 Lislenlo theconversation
between
a Customer
and a receptionistat the HoÍizon
Hotel.can the man send and r€ceive emáils
at the hotel?
E" Make verbs flom th€ undeÍlined
nouns and fitl
in the gaps in As sentences.Use a dictionary
to help you.
1 A 1needto l,h.trirl'!/ Íhis'cou|dI Use
th€ photocopier?
B Yes,
2 A needto myássistant'
can
makea phonecal|fÍom
here?
B Yes,
] A Ine€d to thisto my offlce.
Could usethefaxmachine?
B Yes,
thisÍlle.
can send
theboxes,
1 me€t]ngroorn5
2 Photocopier
] taxmdcirll€
t phones
53 List€n again.what faciLities
are
theÍe
in the hotel bu5ine55centre?TiCk('/)
/)
ernai15
fromthiscompLrteÍ]
B YES,
5 A nrpIo J'op/o hifl'.
|5there
a pÍinter
IcanUse?
B Yes,
55 Nowlistenand fill in B's repti€s.
Practis€ th€ conveÍsation5
in 3a.
i n€ed (to)
(need+to+yerb)
needto photocopy
this.
lneed+ noun)
I needa copyof this.
d Grammarpractice-.t Page 98, Exercise3.
communi(ation
practi.e1]. stÜd€nt A ..')
Page 80. StudentB .-) Page 89.
USEFUL
LANGUAGE
I needto makea phonecall.CanI use
thephonein themeeting
room?
|sthelea powersocketlor Íny
laptop?
I needto píint
thispage'Doyou have
a pÍinter?
I needto photocopy
this.|5theÍe
a
photocopieÍ
heÍe?
Youcanfaxit.Wehavea faxmachine.
D
C
54 PRot{ul|clATloN
list€n and Íep€at'
There
ar€ mectin8
rooms.
There
s a photocopicr.
Arether€ power50.keis?
s there
a phonesock€t?
i there
is/à
Singular: There'sa photocopier
in my
office.(There's
= Thereis)
Plural: Ther€ aretwo píinteís
in
the office.
QuesÍlorls]
|sthele a fax machine
here?Are therecomputers
at the hotel?
/V€gotivej Thereisnt/arentphonesin
themeeting
rooms.

31. tr
a workwitha partn€.' canyou.ompl€t€ the
Ía.ts& Flg{,res
aboutthePetronas
Towers
with
th€se nUmbers?
2 76 765 1,8oo 32,ooo
E a Mat.hthewoídsto th€ buttons
|nth€ tlft.
basement fifth fiíst fouíth
ground s€cond sixth thild
in theair)atlevek4l and42.
Thereare
j
windows
in thebuilding.
Therearea flishtsof
Thc buildins has5 lifis.
Theseniormrnrrgement
oÍtlces
jreon lcvel8ó o|thebuilding'
Thercrrcr 2 cntrances/
cxitsronc ol1thc Sroundnoor
oneon theÍirst
floor
Theretlre88Íloors
in th.
buildinsabovegroundlevcl.
Thebasement
hrsíourlevels.
Thereisi lky bridge'('rcorridor
57 check your answeÍs.L|stenand rep.al
|.ookat the fa.& & FÍgu|es
a$aht..
F|tt|n th€ gaps in
these sentences.
Theentrances
to thePetronas
Toweís
ale on the
' t!!11',,,,ta^d' floors.
A.skybíidge'links
thetwotowerson the
foÍty-] and forty.4 floors'
PeÍonasl s€nior manageÍs
havetheirofficeson
theeighty't floor,
OdinolnunbeB
1st= fií9t
2nd= second
3rd= third
5th= llfth 9th= ninth
6th= sixth 10th= tenth
7th= seventh 11th= eleventh
4th= fouÍh
6
5
4
2
í
'6 list€n andcheckvouÍ
answeís.
8th= eishth 12th= twelfrh
...

32. 0 vocabulary
practice.-)Page98, ExeÍcise
4.
b
...floors.
Ourofficeis
,,.floor
rfr(s).
on theright']u5(
afleíthelift.
t'soveÍ
there'
Th€ filstdooron theÍight'
t'sjustpastth€ st3irs'
ThethirddooÍon
theright.
Go thíough
thedoorsat theend'and
thcyleon therighl.
Go to theendof lhe coÍridor'
through
th€
doo15,
and tuÍn
left'
óo Listenand check youÍansw€ts.
vocabulary
pÍactice.'.'
Page98, txer.ise5.
ó1 Listenand r€p€at the dilections.
1 Thcyteon th€ right'
2 lts iustpastlhe slairs.
] Go through
thedooís.
4 Go to theendof lho .orridor
work v.itha paítneíTakeit in turns to ask
and answ€Íth€ qu€stions in ]d.
Ptaces5
GrammaÍ
practice
''.' Page98' Exercise
ó.
Talkaboutyour office.
Theofiic€ btrilding
has
Th€ entran.€i5 on thc
Th€Íea / TheÍe
ale ''.
! a Match
thewordsto th€ signs.
litt stairs
Í
fla,.r'
MtrEtr
1 l,li 2 ) 4
'8 Ask where 1-4 ar€. Listenand
repeatthe questions.
59 Listento the p€ople asking for
dií€ctions.lilhataÍethey looking for?
1 'r/7 3
Lookat théoffic€ Plan.can you mat(hthe
qu.stionsánd answeÍs?
WÍit€ a.€ in
theboxés.
IL
tl
. -Jl
I
U
a
commUnitation
píactice
14.studentA.'.'
Pagea1. Student
B . ) Page89.
USEFUL
LANGUAGE
Excuseme.Where's,,.?
|tl on the gíound/fiÍst^econd
''. floor'
|t'sovel theíe'
|tl justpastthelift,on theíight'
Go to theendof thecoíidot
Go throuBh
thedoors.
TuÍnright/left.
1 Excus€me.WheÍe's
(hel]ft?
2 Excuse
me.Where
arethestalrs?
3 Where's
thecompuleÍ
loom?
4 Wheíe's
thedr]nks
rna.hine?
5 WheÍe
arethetoilel5'
pIease?
I/,)
ll
L]
Go thíough
thedooí5.
Tumright'
Ill

33. ! a wlere arethePropeÍties
in thetwoadverts?
12apartmenG,
centralsydn€y' studio,1' 2
and3 bedrcoms'
Toptwoí100.s
(24thand
25th)oí
newblock'
PÍice5
f.oms480,0oo'
GoldCoastnearBrisbane
lsumm€Í3o.c,winter20.'c)'
19thcent!ry
hous€' 6 bedÍooms,2
bathÍooms
(upía|ís
anddownstair',largelivinqíoom
165m1,
modelnkllchen'9ála9eGalden3'l00 m. Ú|tn
swrmm,nq
pool BeaurrlLrlvrew
orTasman
sea
$1.6mittion.
,.J, I
po
wl
mt
po
cll
tha
PK
tn
Fol
a !
pr(
Íindwordsií theadvert9
to matchthe
photos1-8.U5€ á d|ct|onary
to helpyou.
62 checkyouíanswers.
Listenand
repeat,
vocabulaÍy
pÍa(tice.-,
Page98,txeÍcise
7.
7
F|ndadiectives
in théadveíts
w|tha sim|lar
meanlng.
2 0rg
I Adiectives
! a Readth€ advertsaga|n.
|Jnderline
theCoíÍe.t
adiectives
in 1-€.
1 TheapaÍtment
blockis modern/old.
2 Theápár1ménts
aíein d lowhighbJi|ang'
3 lhe houseis old/new.
4 The livingrooínin the houseis b/g/smol/.
5 The kitchenin Íhehouseis old/new'
6 Íhe|e'sa nice/horrible
ViewfÍomthe
gaÍden
of thehouse.
7 |Í's
hot/coldin B|isbane.
a Ihe houseis cheop/expensive.
Theapanment
is bi8.
It'sa bigapartment.
TheÍooms
in thehousearé
small.
Thehousehassmallrooms,
s
{sl
.
---1
! *"-
IN
c vo(abulary
practice..)Page98. Ex€lcise 8'

34. Places5
! a rool
"t
tt'"titt"of thearticle.
Whatdoes
'hotproperty'mean?
b Readthe articleand answerthe questions.
1 HoW
manyp€opIe liveinAu5tÍa|]a?
2 Where
do mostpeoplelive?
3 Where
is property
qUlte€xp€n5iV€?
4 Where
ar€ property
píices
Very|o!r?
(
!l has36'000kmoícoagt.ThereaÍe7.6 mi||ion
l l km2
oÍ|and.
AustÍa||a
|sbig' very b|g.But tne
popu|at|on
of18 m||||on
|5vely sma||foÍ
a cont|nent.
w||hJus|
twopeop|e
pel squa|eki|ometÍe'
doesthis
móan
Austlalian
p|opeÍty
is cheap?Notexact|y.
A |alge
póÍcen|age
ofAustla|ians
Iive.na sma||numbelof blg
c||les
onthesouth.east
coast'The|a€e popu|ation
|heÍe
means
homesarc qu|te
expensive
(thelea||y
hot
pDpeÍty
is insydney)'
|n
paíts
ofwestern
AustíaIia.
theopposite
is tíue.
Avely
sma||
popu|aÜon
means
very|owptopeíty
ptices'
Fot|he
pt|ce
oía squaremett€ in sydneyyoucan buy
ásquaíe
k||ometre
n€ar theGÍeat
VictoriaDeselt.Hot
plopeny
ofa diff€rentkind!
1 Thehousei5 qtrlte,eÍysnall/big
2 Th€ gaÍden
is quite/very
smau/big'
I Thehouseis quite/yery
rld/modem.
4 Propettyis quite/vety
cheap/expensive
b GÍammdl
pla(li(e'.') Page99 txeÍlise9'
63 List€n to a mán talkingto a
cotleágueabouthis home.lJnderlinethe
communication
pÍactice
15' studentA
Page81.studentB ...)Page90.
E"
llow discuss these questionswith a partner.
1 Whatdo .m'and.krn'stand
foÍ?
2 Wh. doP. ||F //i ó nPdn by '|o| p|op"1y
of a differ€ntklnd'?
work with a partner.Talk about€ach other's
WheÍe..'
Live? .'' hou5€/apaÍtment?
''. big?
.''gaÍage/garden?
Talk about pÍopeíty
Plices in youÍcountry.
Ar€ propeÍty
priceshigh?
InWhatcities/regions
is píoperty
expenslve/cheap?
Inwhatpartsof youÍ
town/Íegion
is pÍopeíty
exp€nsiVe/cheap?
USEFUL
LANGUAGE
I livein a house/ an apartment
in ....
It's,.,
kilometres
from....,
Thehouse/apaftment
is quite/very
big/large/small.
lt! ...squaremetres.
It'soLd/modern.
lt'squite/very
nice.
|thas '..bedrooms-|t has a big/sÍnall
gaíden.
Ispíoperty
expensive
in youÍ
country?
ln ''. píices
aíequite/VeÍy
high,butin -..
@a
.-+r
!tí (*- hn
quitelv.ry+adiective
It's
verybig. li'squitebig.
It'squitesmatl. lt'sverysmalt.

35. Action
d Vocabulary
practice.-tPage99, Exercise
1.
Ia Label the photos(a-e) with the woÍd.in
the box.
Discussth€se questionsWitha paÍtnel.
Doyou go to confeÍences?
Doyou havea lot of meetingsa
Do youg]Veples€ntations/
Doyou go on business
tíips?
Doyou go to tradefairs?
64 Listento five peoPl€ talking about
thek jobs.Matchthep€ople you hearlo the
photos.wíite 1-5 in the box€s.
a!
l
gotoconferences
pÍe5entations
goonbusiness
trips
have
meetingsgive
gototÍade
fai15
l
[]J
t,,
>t
Heoftengoesto theheadomce.
They?e
alwayslateformeetings.
a|ways usually ot|eí sonel|nes don't ohen nevel
I t,,,,.,,,,,t;,:,t.
36

36. I a Lookat the adveÍbsof fÍequency
in the grammarbox. Then compLete
the sentences
so Inevaí€ Üue ÍoÍ
vou.
1 g ve presentalons.
2 go on bu5ine55
lÍips'
] Workln the€Vening'
b ó5 Listento an interviewwith veronicastephens,a t€levision pÍoduceÍ.
Howoftendo€s she do these things? Tick (/) the boxes.
always
1 workstOÍ
tclcvs on .ompaniesn Japan f
2 Works
W]lh
plesenteÍ!
|ÍoÍn
]ipJn t l
3 nakespro3ramme5
]| EngL]í]
4 works
w rh a rermfromlapan ]
t works
wlrhr teim fronr
rheuK t ]
ó 8oesto ]apJnor bU!|cs9
work with a paÍtneí.Mák€ sentences about
5he usLrally
wor(s with telcvlsioncompanies
n Japan.
ó6 Listen
tostuart
compton
talking
toa coLleague
aboutwork'Arethesent€nc€s
tÍUe
(T)or fatse(0?
1 Hedoesn'l
have
ir ol of meetings. V
2 Hetravels
a lotor buslness. L
] Writ€ ernai|s
in EngLsh.
I workat home.
Action6
5
V)
n
L]
L]
L]
ll
L]
I
I
L]
L]
L] L
t
tt
Ea
3 Hedoesn,l
Ínake
a |otoÍphon€ .aLLs
4 He5end5
a lot oíemn]ls'
i
a lot (of)/ lots (of)
67 pRoNUNc|AT|oN
Listenand Íepeat.
Howdo you say o/ in thesentences?
1 | havca |oloÍmeetngs'
2 | don'tg Vc a IotoÍpresentations'
] Doyougo lo a |oloÍconferences?
Gíammar
practice
-.) Page99' Exercise
2.
commünication
pÍactice
1ó .'' Page8l.
Workwitha partner
USEFUL
LANGUAGE
DoyouoftentÍavel
on bu5iness?
ldon't oftengo abroadon buslness
trips.
Ioftensendemailsto foÍeign
colLeagues.
I nrake
a Iotof inteÍnationaI
phonecaI15'
I sometimes
go to Íadefairsand
I nevergivepresentations
in EngLish.
I go to a lotof me€tingsin English'
a Lotofllotsof +roun
Wehavea lotof customers
in France.
Wehav€ lots of custor.eísin |talytoo
(alotofl lotsof = a largenLrmbe,
verb+a lol
lgo abroad
a lot.(: often)

37. !a 68 Listento thé.onv€rsation in
the m€eting. Fill in the 8aP5.
having phoningworking
now moment this today
."",""!
lim
Emma
lam
Emma
Chs
Emma
Chs
lim
Emma.
l'mt /t,r/irl a rneeting
at the'z withLau
ra
and chÍis'
Right.
You?eon the|oudspeakeÍ'
OK.Hi everyone.
HelLo,
Emma.
Areyou havinga goodtimein
lstanbuL?
Oh.it'sgreat.
Really
good.Thi]
on|ypÍoblem
is' |'mr ]
|]n5uÍc
youaren't
woíking
a||
th€ time]
Emína,
wete4 about
yourproiect,
Canwe askyoll
one oÍtwoquestions?
Emma Sure.
Go ahead.
||m 0K' chíis?
Chí|s Yeah.
What'5
YouÍ
teaÍn
doing
t , Emma?
Enma We||,
theyaíen't
Working
at the
ó . They?e
having
tuncn.
chíis No' meanon theproiect'
What
aíetheywoÍking
on /
Enma Oh,right.
Um...Well,
3 wele,,,ro.king
on
installation
number
six.Wete
justflnlshing
thetesting
on that
thal'sthelasliob...
b Vocabulary
practice..')
Pag€ 99,
ExeÍcise
3'
c what ale |im,Laura,
chÍisand Emmadoingat th€ moment?
WÍitethe CorÍect
formof thev€Íb. ReÍelto the conv€rsation
in 1a agaln,if nec€ssary.
1 lim' LauÍa
andchÍis
nrein theoffi.€ thi5morn]ng'
I/t,L1l,/atn11 a meeting.
(hoye)
2 Emmaisn'tin theoffcethisweek.
on a projectin lstarbrl. (wak)
I Ernma's
in lslanbul.
4 Emma's
at Workat themoÍnent'
a phonecaLl.andke,
5 Emma's
co||eagues
aÍehaVing
lun.h'
themoínent'
('rl WorkJ
ó Laura's
n a Íneeting'
She
a good timc' (áaye]
a t
lunch
al the
moment,
(notioveJ
7 Jim,chrisand LauÍa
areta|klng' Emma
quest]ons..ásk)
8 Emmanndhel co|Leagues
ar€ on thc |.51
job'
thc testing'
l''Álr)
l8 l

38. Action6
Present
continuous
70 Llstento thetelephone
conveEations.
whatarethéPeopte
do|ng?
comolete
thes€nten.es.
l'mwoÍk|ng
ontheleportnow.
she'smaklng
a phonecall.
They'rc
havlng
lunchat themoment.
Negotive
|'iÍíothavlíga coffee
at themoment.
Helsnt maklng
a phonecall.
OR
He'snotmaking
a phonecall.
We.renwoídngtoday.
OR
We'íe
notwolkingtoday.
BothÍons of thenegative
arein @mnonuse.
Questions
whafgshedo|Í8?
(WháÍs
=Whatís)
WhataÉyoudoltlg?
15hehav|ng
a méeting?
AÍ€ theyworklÍtontheproiect?
1 Steve's
2 Olivia's
3 Colin's
4 Nadia's
5 Paolo's
ó sylvia's
lnvnn Ltrlr
ó9 PRo|{Ut{C|AÍ|ol{
L|stenand r€peat
theséntences.
Howdo you say ./'9?
1 I'mhaving
a meeting.
2 What's
shedoing?
3 she isn'twoÍking
today'
4 Weteall WoÍking
on theproject'
5 AÍe
theyhaving
lunchnow?
6 Whataíeyou doing?
Gíammar
practic€ ..' Page99, Exercise4.
commUnication
pÍáctic€17.student
Á -.'
Page81. Student
B -.t Page90.
Talktoa partneL
whataíeyouworkingon
at th€ moment?
USEFUL
LANGUAGE
Hetina meeting
thismorning.
Theylehaving
a coffee
at themoment.
Whatareyoudoingnow?
I'mnotin theoffice
today.
We're
working
onthenewproject
thigweek.

39. sooÍts
aÍdleisuÍe
act|v|tIes
Ea Readthetext.CanyoubtlyForDunnies book.s
in yourcountry?
Answ€r théqu€stions.
1 What
is.spaÍe
tiíne,?
2 Whydo peopLe
buyForDummies
books?
3 What
kindof people
buyForDummles
books?
4 ls lhe ForDunmiesseriessuccessfuL?
WhatdoyoudoínyoÚ sparc time?
Nola|ot?
AíeYou
|ooking
10Í
anew
hobby?
|Íyo!
aíe,then
a qood
p|ace
to
sla( istheForDlrmmies
book
s.The
booksteach
yoUhoWto
doh!ndÍeds
oÍ
things'
Írom
AÍner
caníootba||to
chines€
cookin!'ForDÜrnmies
books €xp]a n a I
th€ basics
insimpIe
láng age'sothey're
peÍJect
íorábsoIUte
beqinneís'
Theb ack
andy6||oW
books
nowhavehundreds
oí
tit|€sin39|angUages'
W th]00miI
ion
copies
inprint'
it,s
obvioUslhatíreetime
is bigbusiness.
Matchthe words to the activitiés
in the
pictures.
aerobics basketball chess cycling
flshing footbatlguitar runningskiing
swimmingwalking weight
kaining
WINE
'.:!:YÉ
Ae.b.7,;|",,hí::,
ú u"
40 1
1 2

40. Action 6
!a
7l PRo Ut{c|AT|oN
ch€ck your
answeís.
Listenand repeát.AÍeany of the
wolds|hesameor similarin yourlanguag€?
|stheiÍ
pronUn.iation
differ€ntin English?
72 Listento two colleaguestalking
aboutleisuÍe.
Which activiti€s fíom1c do
theytalkabout?
72 Listenagain.Complete
thisextrart
fÍom
the conversation.
A Don't
you |ik€ 1 |
B lhate,
A 0h' love]] ' |t'5
goíJd
fo|yolr'
B Notifyouc.nta l
A No,that's
truel
till in the gaps. Then makefouÍsentences
thataretíu€ foÍyou.
like dont like love hate
L
((-r) r | /.1, s.iirr
' . I W i | ( n 8
J '
I c w I nn r q .
/-
( . . : ) 4 Í U l
l | i | | c |
hatewalking
likeskÍin8.
d G armdr prarli.c . ) Pdgp qo. Exer.iqp s.
Lookal lhe photos.
Canyou guesswhatthe
peopledo in theilspaÍe
time?
73 Nowlistento the peopleand flll in
the gaps.
l g o
2 play
go
r p L i y
I p l d y t h €
g o
go/play/do
| 3o +nouns with-ing
I play +sports,ganes, musical
ldo +aerobics,
weight
training
VocabUlary
pÍactice
'.') Page99, ExeÍci5€
ó.
Communication
practice
18.-) Page82.
WoÍk
witha partner.
IJSEFI]L
LANGUAGE
Whatdo you do in yourspaÍe
time?
r go cyclng,
ldo aerobics,
I playfootbalL/the
guitar.
I Love/Like/hate
swimming.

41. Meeting
Planner
JÁNUARY
MT WT
456
11 12 13
18 19 20
25 26 27
Ea
7
2
l 6
30
3
10
17
24
31
F
1
22
29
FEBRUARY
MT WT
1234
8 9 10 11
't5 16 t7 18
22 23 24 25
MARCH
MT W
123
8 9 l0
15 16 t7
22 23 24
29 30 3l
T F S
456
1t 12 13
l8 19 20
ÁPRlL
MT W
567
12 13 14
19 20 2l
26 27 2u
FS
56
't2 t3
't9 20
26 27
TF
't2
ll 9
't5 16
22 23
29 30
ss
34
10 11
17 1a
24 25
s
7
21
28
s
7
'14
2l
28
28
74 Listento fourshortconveÍsation..
whendo th€ peoPl€ arÍan8e
to meet?Maík
th€ foul dat€s on thecalendar.
75 list€n endÍ€p€at themonths.
lanuaíytebíuaÍy
ivlaÍch
ApÍ
l lt4ayJune
JU|yAugusl septembeÍ
oclobeÍNoVernber
DecembeÍ
c 7' PRoí{Ut|c|Al|oN
List€n again and fill in
the chart.
Dates
Wewrite:
ÍMay
uth
11thívlay
Wesay:
the eleventhof May

42. Meeting7
b GÍammaí
píactice
..' Page100' ExeÍcise
2.
vocábUlaly
pÍá(ti(e
'.') Page100.Exetcise
1'
76 Li.ten.Wíitethe days in th€ oíder
you heaÍthem.
Monday Tuesday Wednesday
Thursday Friday Saturday Sunday
| !t't,ltusJna 5
26
37
vocabulary
practice.'')
Pag€ 100.Exercis€ ].
Workwith a partner.studentÁ points to one
of the phrasesand StudentB asks a
quéstion.
Takeit in turns.
B AÍeyou fÍeeon Friday?
. Inemorntng
. middleof DecembeÍ
. August10th
. theevening
78 PRoNUNC|AÍ|on
Listenand rep€at'
How do you say .Íl'at the €nd of the
numbeÍs?
1 Whataboutthetwenty-eighth?
2 |.mfÍee
on thefourth
of February'
r Friday
thetwelfth?
4 Yes,theseventeenth
of ÍMay
is fine'
5 No, can'tmakeit on FÍiday
thethirteenth
6 so, túonday
th€ fifteenth'
d
!a
77 Listenandrepeat.
Practise
saying
thedaysof thewe€k.
Workwitha paÍtner.
LookatthecalendaÍ.
Yousaya dateandyourpartner
saysthe
day'chang€ roles.
A Thetwelfth
ofJanuary
B Tuesday.
74 Listento theconversations
in la
again.filt in thegapsin thesentences
with
at,in oÍon'
1 |'mfÍee
.'/ theendof]anuary'
Yes,
I canmake
it thetwenty.eighth.
2 |'mÍree FebruaÍy'
|'mbusy thebeginning
of FeblUáry'
3 AÍe
youfÍee themidd|e
of ivlaích?
No,I can't
make
it Friday.
themorning?
nineo'clock?
Prepositionswithtimesond dotes
Communication
practice
19.Student
A .-t
Page82. Student
B -.>Page90.
USEFI.]L
LANGUAGE
on Tuesday
)uly gth (dates)
ín Maích(manrhs)
summer(Seosonsl
themiddle
of...
themoÍning/afternoon/
evening
at ten o'clock (tines)
thebeginning/end
of
nrgnl
theweekend
Christmas
When
canwemeet?
WhenareyourÍee?
whatabout
thetenth
oflune?
That's
fine.
No,l'mbusyonthetenth,
I can/cant
make
lt attheendoflune.
I'mfree
atthebeginning
oflull
I'mbusyinthemiddle
ofJuly.
WhataboutthefirstweekinAugust?

43. Present
continüou5:
Íuture
aÍían8em€nts
Tíavel
language
Ea 79 Listento Gary lipton talking to a
Coll€agueabouthi5plansfora busin€ss trip.
Filtin thegaps in his diaÍy.
!.á
)
)
May
Paris London Cfi.uSo fonaon
F|ib^Í|LA 9.at ('," )
/r.ivL A/LL, Yq^ S.7S pl
Na': Yrr^ C.tS ;,n
t
|,!LLt;rt "
-i
.-,'Í-
r..75 cn
7'.k-.) 1.ao Gtu
üLLrjh - suL,R.L,l,c j.TT G',
l|LLriri - J.-,,Lr t]d/kLt) t.3Tp,t1
Tra,n (Eurt:tat ta ) (p,r1
HÖt L| a';TG)' //'
R€ad GáÍy'sdiary againand answerthe questions.
1 ls Garyleaving
LAon TLrcsday?
2 Where's
h€ .hilnglllg
Ílghts
on thc Way
] |5he takij)g
Ih€ lIainlo PaÍls
on W€dIcsdiy?
4 InPdris,
whch hoteLs he slayingat?
5 ls he comingbick to London
on Saturd.yl
6 |5he aÍriVing
i chicagon themoming.
In the sentencesGary Liptondescribeshis tíavel
plans.Fillin the gaps.
I
*
"rr,u"
.n"na"
)
)
)
|:/,?,t|LÖnaóA
43s p,+,
:
' 7.oo Pi^ c^,e.Ü"
ta.tsp, )
) LA t?.25 6,h
t iu ht n1 LosAngeles
on Monday.
2 thetíain theEuroslaÍ'
3 Then in PaÍis
forthÍec
nights.
4 backto Londonon lhc tÍain.
5 in LAin the middleof the
night.
6 The.'o. Ih"Í g.| | on"' in
Chicago.

44. Meeting7
Present
continuous:
future
aíangements Who...?
Why...?
79 Listena8ain and check yoÜíanswers.
é vocabularypractice...' Page 100' ExeíCise
4.
GÍammaÍ
píacticé
..) Pag€ 100,Exercise
5.
canyou.omplete
thes€ questions
fíomGaíy's
(onveísat|on
|n1a?
How When Wheíe Who Why
|'mf,y|ng
to London
onl/|oÍday'
Shebmeetlng
a collea8ue
thlsafrernoon.
Theyl€ 8rí|v|n8
tonorow'
wei! hrvlnt a meeting
atÍour
o'clock.
WhoaÍe
youwolkingwith?
I'mworking
withlohn.
Who's
Soingto themeeting?
Anne,
Peter
andKen.
Whyareyougoingto Hamburg?
I'mgoingto a meeting.
Why! hetakinsthetrain?
Because
he doesn't
likeflying.
Workwith a partneLlook back at Gary's
diary.Ask and answerquestlonsabout
his trip.
A When's
Garyleaving/arÍiving
in ''.?
B He'sleaving/arriving
at .-..
A Whafshe doingon...?
B He'sflylng/meeting/going...
.
A WheÍe's
he..'?/ Who'she '''?/ Why.s
he
...?
/ How's
he...?
We€k?
2
)
t
aíeyou goingto EuÍope'
GaÍy?
Next
aíeyou going?
TotheLondonoff]ce?
áíeyou meeting?
Tanya
Dolanagain?
aÍeyou goingto Pari5?
on bUsiness?
aÍeyoulfave||ing
to Páris?
Areyou communication
oractic€20.student
A .-,
Page82' stud€nt B -.) Page90.
drivinB?
79 Lookat thetíanscíipt
on page121and
listento Gary'sconversat|on
again.ch€ck your
Eo PRol{Utic|ÁT|ot{
Listonandr€peat' How
doyousaytheund€Ílinedwords?
1 Who 5h€ meeting?
2 WhoaÍeyoutraveIling
With?
3 Who's
cominglo themeeting?
4 Whyareyou leaving
eaí|y?
5 why'she golnglo London?
ó why aÍelheyslaying
jn thathotel?
Talk to other students.Flndout what
aííangem€ntsthey have Íoíth|sweek.
USEFUL
LANGUAGE
wheíe
areyougoin8?
Whyareyougoing
to lvlilan?
WhenAVhat
timeareyouleaving?
Whoareyoumeeting?
Howareyoutravelling?
I'mleaving
London
onTuesday.
|'maííiving/changing
in Paris'
she5staying
foÍa week.
He! flying.
Theyte
taking
thetÍain'

45. TIM E
ouT
E a Talkto otherstud€íts abouttÍain
travel.
HoWoftendo youtravelby tÍain?
Doyou liketíain
lÍave|?
Doyou Usually
Íeserve
a seat?
b Gary L|ptoni5 büying a tick€t foíth€ EuÍostar.
Readthe conveÍsation.
titl in the gaps.
Assistaít Hello'
Gaty Hi.ld liketo booktwoseatsto
Paris,
p|ease.
FoÍ
tomoíow
Assistant At I i,liti tine7
GaÍy At ábout5'00pm' I don.lhave
á timetab|e.
Gáíy Righl.oK' 4 ílne'
AssistantWouldyou liketo travel
flrstclass
oÍstandard
C|ass?
Gary Stándaíd'
AssislantAndwouldyou 5
a sing|e
or a retuÍn
ticket?
A round.tÍip,
plea5e.
WhenwouLd
you llketo 6
back?
Iwántto ÍetuÍn
on satuÍday'
but
don'tknowWhát7
Itr
time.
'5a tÍain
at 17.15'
in Parisat 20.55.
local
is thestandaÍd
Gaíy
Gáry
Assislant DoVouwantlo bool.lhe relurn
tlp
|f Íeserve
a seal,3
I change
theleseÍVation?
Witha standard
fare,
you can
change
or canceL
thebooking.
yes,
Gaíy
Gary
till in 1-9 W|thwoÍdsÍÍom
th€ conversation
in 1a.
1 a oneway ticket(US): a .v;ril' (UK)
2 a roJndl rp l, kel (J5) ' d (Jl
3 a listof times(oftrains)
= a
4 thetimeat thedestinátion
=
5 to comeback = to
ó to l)ook= to
7 a booking= a
6 a ti(ke|pÍice
= a
9 normal
(ticket,
class):
82 chéckyouíansweís.Listenand
repeat.
vocabulaÍy
pÍa(tice..)Pag€ 100,ExeÍcise
ó.
0K. Howe
fare,
then?
0ne moÍnent'
a1 Llstenandcheckvouranswers.

46. z^
Meeting7
84 L|sten
to th|scustom€Íbook|ng
.
traint|cket.
complete
th€ lnfoÍmat|on
(1-8).
Destination
7
2 icket (singletetun,
3 Leavin9on (day)l
4 Leavingat.(time)l
5 Returning
on (doy):
6 Retuming
at ftner:
7 Class:
8 Fare:
E:| PRol{u|{c|AT|ot|
Howdo yousayÍo
Inthesesentences?
Llstenandrapeat,
1 I'dliketo booka seat.
2 When
would
youliketo come
back?
3 |wantto return
onSaturday.
4 Doyouwantto bookthereturn
tripnow?
w.ntto +inÍinitive
/ would[kéto +
inqnitive
I'dllketo booka seat.
l waÍtto booka seat.
Whenwoutdyoullketo teave?
Whendoyouwantto l€ave?
lvoÍej
Would
ljketo 13
morefornal/polite
ttonwantto.
Workw|tha partneÍ.
Lookat thethnscípt
for2a on page122andpraatlse
the
converSatlon,
communication
píactice
21.stud€ntA ..)
Page82.studént
B ..' Page91.
USEFUL
LANGUAGE
I'dlikea return
to (Birmingham),
please.
Would
you|ik€ to boo|ílesewe
a seat?
Whendoyouwantto l€ave / comeback?
Doyouwantto travelfiEt classor
5econd/standaÍd/€conomy
cla55?
Howmuchjs thé
standard
fare?
canI change
mybooking/res€rvation?
Tickets
a singleti(ket(UK)
/ a one-way
ticket(US)
réturn
ticket(UK)
/ round.tÍip
ticket(Us)
n Gíammar
pÍactic€ ..' Page 101, ExeíCise
7.

47. Reporting
Ea
=.JL
85 Listento HannaDay taLkingto
a colLeagu€ about a tláde fair she visited in
India.|lndeÍlin€ th€ corí€ct woÍds.
1 ThetradeÍai wasyesletday/laslweek.
2 ThetrddefairW.]s
qUlíelvery
good.
] TheÍe
WeÍe
about100/400
companies
at the
4 l'nn'úo nC' J| '/'',
ag0,
5 ThetradefaiÍ
in CaLcutta
|vdslwdsn't
Verybig'
o Fa a
"
d hP' ' o Lpdg.p l4PjP úPJ' '|./ i|| |!r.
canyouComptete
thesequ€stionsfÍom
1a?
Fillin th€ gaps.
trTL$"
l- was many were
1
3
5
d E6 PRo U c|AT|oN
List€n and repeat'
Howdo you say wos(n't)aÍd were(n,t)in
theses€ntences?
1 Wereyouat thetrddefairT
2 Where
wasit?
3 lt !!asbrg,
IWasn,t
there|astyeaÍ.
TheÍe
Were
thousands
of peopIe'
Weweren't
in thesane holel.
be:past sÍnple
The confeÍence
was good last Week.
Theywerein the samehotel.
Questions
HoWmaypeoplewer€ theíe?
waslohn theÍe?
Thebig coÍnpanies
weÍentat the tradefaiÍ.
The presentation
wasnt verygood.
you at thetÍade
fair|astwe€k?
wasit?Delhl?
wasit?0K?
it blg?
cornpanles
werethere7
( 85 tisten again and checkyour answeís. e GÍamma'
pÍaCti(e
.'.)Page lo1. txe|(isel.

48. woÍkwitha partner.Talkaboutwhereyou w€re:
. yesleroay
evenng
. lastSatuÍday
Tine references
to thepast
Reporting
8
communication
pÍa(tice
22.slud€nt A ..')
Page83'stud€ntB..') Pag€ 91'
Lookasainat yourinformation
from
commÜnication
practic€ 22.Writean €mail
tetlin8youíbossabouttheGonfer€nce/
training
courseyouwentto.UsetheemaiL
inExeícise
2 to helpyolj.
Ea
Tu€sday
ivlarch
sunmeÍ
Tor..,
Subjectl
Deár''..
chí.stma5
twodays
thíee
months ago
Vocabulary
practice
..t Page101,
Makes€ntences.usethewordsin
andpasttimeexpr€ssions.
1 Today
is Thursday'
rMo'dáy)
íÍln.l'l't1 ttlt'' 1ll LL .l,l1.' .t,1',
2 lt.sNovemberíoclobe,
) Íhisyea|'(2aa1)
4 |Í'5
F|iday.(lastFriday)
5 TodaYi5 ThuÍsday'
(Wednesday)
ó Thismonth' (^,'ay)
USETUL
LANGUAGE
t
h
Exeícise
2.
bíackets
Howwasthetrade
fairlastweek?
Itwas/wasn't
verygood.
Thele
weÍe
a Iotofpeople
there.
TheÍe
weÍen't
a lotof newproducts.
Wheíe
wasit?
WhowastheÍe?
Wastheneeting
long?
Howmany
people
were
at themeeting?
Timereferences
to thepast
yesterday,
lastFÍiday,
1a9t
week,last
month,
lastyear,
thíee
daysago
R€ed this email from HannaDay to heí mánag€r, Luke Roscoe.fill in th€ gaps with the corí€ct foímoÍöe.
BOO
Io: Luke Roscoe
FromrHannaDay
subjectI tradeíairÍ€por|
DearL!ke,
Irnnow back in Vancolver afler my típ to De hi' The lrade fáir1 l1l' Verygood t
'? a big event thefer about400 companes There 4 onty
twonew produclsál lhe show so there! a |oloÍbigsa es pÍesentatons
Bulthere
6 a very good p.esentation.
by l4ercuryConsu ling.on new lechno]ogyt,mwnling
a íeportaboul ital the moment'I cán send you a copy |álerlhis week'
business asl week? 3
RegaÍds.
PS Edwn Palmere

49. !a t7 ListeÍto MartiÍBerg8iviÍgan update
to
his manager,
HannaDay,abouthis bus|ness
tÍiplast
week was it a goodtrip?
87 Listenagain.
Arethesé
sentencés
true(Í)
or talse(Í)?
1 lMartin
travelled
to lllexico
onThursday A
2 HeWorked
all dayon FÍiday. n
3 Hestayed
in a hotelneaí
theoffjce. !
4 Ívlartin!
pÍesentation
started
at9.oo. !
5 Thepresentation
flnished
at 9.3o. !
6 Thismorning,
ívliguel
phoned
|Vlartin. !
87 Llstenagaln.Underllne
thecorrect
wordsin thése
senten.es
aboutíÚlartin.
I Hepresented
/ didnl present
tl'e b,rsiness
Plan.
2 Betolkedobout
/ didn talkaboutlhe
costof materials.
3 Hediscussed
/ didn'tdis.lss suppliers
withlMiguel.
4 Hevisited
/ didn visitthefactory.
5 Helookedat/ didn't/ookotthenew
production
line.
88 ListenandcheckyouÍanswers.
PÍact|se
sayingthes€nten.es.
vocabulaÍy
practice
..) Page101,Exercise
3.

50. i Post simple: regulaÍverbs
Pasitive (inÍinÍtive
+.ed)
IpÍesented
thebusiness
p|anlastWeek.
she emai|€dthereport
ye5terday'
Questians(did+subiect+innniúve)
oid you recc|vemy emailyesteÍday?
Whatdid theydiscussat themeeting
lastweek?
Negative (didn +inÍjnitive)
I didnl talk to lenny.
she didnl Phon€.
Canyou complete
thesequestions
that
Hannaasks?
1 whcf / VoLr
/ ,rnive
l
tlhtt,li,l.y,ur,utn t ?
2 !^/hcíe
/ yolr/ stly 1
] yot]/ ln|(nbo1]l
lh€ .osIoÍm.laril|]
4 vou/ vrsilrhf 1r(
tory?
89 checkyouÍanswers'Listenand
Íepeat'
Makesentences
aboutMaltin'stÍip.
Practise
saylngthe sentences
witha paÍner.
Reporting
8
90 ppoNUNCta or{ Listenand repea.
th€se veÍbs in the past simpte. How do we
say th€ 'ed ending? filL in th€ chart'
phoned taIked pÍesentedreceiVed
looked visited emailed needed
d.scussed woíked stayed staÍted
finished travelled
f ^'' l
Communication
practice
Pag€ 83.studentB ..)
Talktoa paÍtner.
when
. usca ldxntn.hine?
USEFI]L
LANGI]AGE
2]. studentÁ ..'
Page91.
did you tast:
],4.llin
.idn.l work oI lhltÍ!dny'
I r1.rtin
/ v/ork,/ThLrrs(l,ry
2 ho / rrrivo/ ovL'fing
I hc / lalk .rbr)l]l
/ plrn
4 Pedro/ rrlk ,r lor
' he / Visil/ Í..1ory
6 look at / l)r()(l!.tion
Lino
/ ,,1iry
/ So.oro llote
8 M i s r e l i p h o I c h i mt V c t . d . r y
llalkedto KenandGloria
atthemeeting
Wetalked
about
thebusiness
plan.
Didyoudiscuss
thetaígets?
I pÍesented
thenewproduct
atthe
meeting.
Wedidn't
lookatthenewprice
list.
Gíámmar
píactice..'Page1o1,ExeÍcise
4'

51. TIME
OUT
Ea Matchth€ groupsof wordstoth€ photosfrom
a holidaybÍo.huÍe.
Usea dictionary
to h€lp you.
wÍite1-5 in theboxes.
1 planalelrt !u! coach
2 bcach pool sunbathc
] boÍs] ÍestouÍonts
] di'.os
4 apartm€nt hote| c.mpsit€
5 renta car. travelaroundgosiOhtseeing
fTTt'r''s.i"d"l
9l listen to Hannaoay tatklng
to her
colleagué'
stevencroft,abouth|shoüdayon
theGreekislandof crete.Tick(/) thecoÍíe.t
answeÍ:
a' b, or both.
1 Hetravelled
toCrete
by...
a plane.
p I ferry[
2 on cret€, h€ stayed
ín'''
a a hotel.
! b anapartment.
!
3 TheÍe
Were
|ots
of..'
a bars.! b restaurants.
!
4 Hetravelled
around
by...
a car! t uus.!
Vo(abulaíy
pra(liCe.'')
Pagel0l' El€r(ise 5'
92 PRot{U
C|ÁÍ|oI
L|sten
andmat(h
th. woÍds
to thecoríect
stressmarks.Then
lllten a8alnandrepeat.
i:."ffiN:
4 sightseeing
5 hotel
d
t i t t b
h
Ooo
oO
Oo
oOo
oooOo
I
lr
E" 9' L|stén
to sentences
fromthe
conv.rsation
In1b.Matchth€ senten.es
(1-l2)
to th€ irÍegular
verbsyou hear(a-l).
1A 5! e!
,! 6! to!
3! 7n tt!
a! 8! tt!
a ate b bought c cáme d cost e drank
f drove g flew h had i left , saw
k took I went
b can you writ€ the infinitivesof the verbs in a-l?
d
g
i
Pasts|hPle:|]regül.Í
véÍbs
Holiday
andtravellanguage
srl

52. Thepastsimpleformof someverbs
i5 iÍegular
Youneedto learnthem'
see1helistof iÍegu|ar
Verbson
page115.
. G Í a m m d l p I a ( l | ' P ' ' ) P d g e | ( , / ' | } P I l P t l
Lookal the íeceiptsand PapeísÍom steven's
triP.fuk and answeÍquestion. with a partn€l.
A Wh€n / What/ Where
/ HoW(ml]ch)
did he '''?
B He...
.
Pastsinple:irregular
verbs
commUnicaIion
practi(e
24.st!d€nl A.'.)
Page8]' studentB '.') Pag€ 91.
Talk about past holidayswith a paítnel'
Where
/ What/ Howdid...?
USEFUL
LANGUAGE
Didyou flyoÍdidyoutaketheferry?
I rented
a car,andtÍave|led
around'
Wewentsightseeing.
I hada weekrelaxing
andsunbalhlng
on
theb€ach'
Wedidn'tstayat a hotel.
Wewereon
a caÍn
p5ite'
WhatWasthenightlife
lik€? W€r€ th€ bars
andr€5taurants
oK?
1327
0700
l2 50
96AA
se.4B
BillNo. tu/4,1loom N(I 0s
Nanrerr.vL,rr
( r(,1I llllliqUliq.f .u.rit.rI
Arrrvaldare:lry (, D$!t!ture date:,j.ry
N
Toíonlo
PeaíSon
(0N)
FrankíuÍt
(FRA)
Athens
(ATH)
FrankÍur|
(FRÁ)
Toronto
P€arson(0N)
|V]áy
5
It4ay
5
It4ay
6
May2n
May2
06r00
1715
0905
D)
1
l
99.28
T0ÍAL:
|tö. ?
rlIsnIIÍilts
Sara
frsnuraY,
rrncnr.r
aon qi)
Ácl36
^c672
tc9206
ac920l
4c873
Vancouver
(8C)
Toíon|o
Pearson
(0N)
FÍankíurt
(FRA)
Alhens
(ATH)
FrankíLlrl
(FRA)
,.-*-m^
cHlcK€N sANDUlcH
lflERALUAÍÉR
Reporting
8
Sightseeing
Tours
Tour
date:
lllay|4
t1*vS i 3g
.9'1B P'l.l' 9DUR1]R0ÉR:
| 5r

53. Communication
can you matchthe wordsto the do.üments?
a
] agenda baÍ
chart gÍaphminutes
pi€ chart sCheduletable
t ln rh,rl 2 )
4 5 6
7
94 ch€ck your answ€rs. Lístenand repeat.
Warehouse
- Sticks -
Document5
andattachments
Ea vo(abulary
practice.-)Page102,Exercise
l.
Readthe emailsand answeÍ
thequ€stions.
1 Whyis .aílalcndlIg docuÍncnts
to T m?
2 llow mirny
aocuments
.rreattachedn
carlasenail?
] DoesTiÍil
hnv€ . copvoÍthem]nut€si
4 Whoha5.o!lcsoÍlhes.hcdul€foÍthc
n€W W.rehou5e?
WarehouseZone
DesignPhase
LDesign
lConsultation
lRevisions
Final
desrgn
5
Feb Mar Apr May
o{
Points to djscqss at the
r) Wareho!se
Zone5
meetr!gl
2) slock tr]íoímaton
27000
'
i1:]:ÍTi;::;':".'"
...,
-...p^6,1"
r,ouij"-',''
'
ffii?::i;:T".:Hij::,
Stock (by product Code)
tcP 38%
sP 1570
Total

54. DearTm,
P|ease
íindattachedthe agenda forthe
meeting
nextTuesday.
I a so allach other
nÍorma|on
youneedforth€ meeting:a
pe
chaÍtof
productsa baÍchartof stocks in lhe
WaÍehouse.
a gfaph of stocksfor|astmonth.
anda tabeoÍcustomeís,
A]ex
W|ole
lhe m nutesíoÍ
lhe |astmeeting
lhink
he sentthemto you.
BuliÍ
youdonl havelhenr.
justask him
loeÍnayoua copy'
Beslregards.
Cata
t!9
DearCarla,
Ma.ythanks
íoltheiníormaton'
]íeada the
altachments
lhis morning I saw A ex
yesterday
and h€ gave me |he r. nu|es But I
donthavea copy of the schedue
foÍ
lh€ newWarehouseA|extod me he
lhought
youhad lhe schedLrleCould you send
T m
Tim,
|.m
aÍrad
Idon.t
havelhe schedue ButI
spoke
|oA ce Drapef,lhepíojecieng ne€Í
andshesaidshes bringing
copes lo the
meelnqfora||oí us she wants to givea
presenlation
aboul the protect,
and shed ke
l0talkaboutlhe schedue then But f you
needa copybeíorethe meeting you can
contact
her Her ema laddress is
draper@bc-structures con
Cara
Ea
Look at the slammaí box. Then Íeadthe phíases1-7
and f]ndthem in th€ emails (h|ght|ghted).
who or
what do th€ undellinedwoíd. lefeíto? choose fÍom
th€se peopleoí things.
Communication
9
Alex Tim
theschedule
Alice theminutes
1 ...he sentthemto yoo.(lhen = t/h t,i|rLs )
2 ...ask himto emailyoua copy.(him= )
L.. askhimto emallyoua copy.
(you = )
4 ''' he gavern€ th€ mlnutes.
(me: )
5 Couldyousendit to me?(lt: )
ó ''' she'sbringing
copie5
to themeeting
foraLL
of L]5'
(us= and
l
7 ...youcancontdct
her.(her= )
Grammarpractice..' Pag€ 102, ExeíCise
2.
Readth€ emails again.Findth€ past simple form of
these irregularverbs,
I gve !!t!t! 6 sencl
2 have 7 speak
] Íead 8 telL
4 say 9 think
5 see 10 !!Ílte
95 check youl ánsweís.Listenand repeat.
IJSEFI]LLANGUAGE
c Grammar
practi(e..>
Page102,Ex€lcise 3.
communicationpíactice25 -.) Page84' Wolk with
a paímeí.
attach
theminutes
of themeeting.
Please
findattached
my report
of thetrip.
can'tÍead
theattachment.
Couldyousendmetheschedule?
[4any
thanksforyourmessage.
Object
pronouns
Hesentherfivedocurnents.
Shereadthem.
|) me you) you he) him she) her
it ) it we) us they) them
55

55. !a
d
Doyouor yourcolleagües
sp€ak Engllshonthetelephone?
who do yoüspeakto?
complete
thequestionnaiÍe.
Íck (/) theboxes.
workwltha paÍtnér.
Talkaboutyouranswérs.
9ó L|sten
to . womanphoÍ|nt
th.
re.€pt|onatAPc ltd. Answelthéquest|oÍs.
1 Does
theÍeceptionjst
takea messa8e?
2 Doeshetakethé
woman,s
name?
3 Does
hetakeheÍ
phone
number?
4 Doesheaskherto callback?
96 L|stén
aga|n'
complete
themessagé.
MESSAGE
fQ4.'''4J!,'
p'4.
É'''r.ha|1
E :
97 L|steÍ
to thre€ teléphon.
.atls.
Aretheses€nten.éstÍue(Í)or Íatsé
(F)?
Calll 1 Louiseis outof theoffice.
2 Robsayshe'llcallLouise
back,
Call2 3 Robleaves
a message.
4 Robleaves
hisphone
numbeí.
Call3 5 Louise
phones
Rob's
extension.
6 Robthanks
Louise
forhercall.
b Flt(Inthegapsto comptete
thetelephone
catls.
!a
tr
!
!
!
!
afÍaid busy calling coutd hold
moment back speaking who's
Gll 1
Réc€pt|on Hello.camdenll''larketin
g'
Rob
Rob
Rec€ption
Rob
Rcceptlon
Rob
Receptlon
He||o.
í..cnua'.. Ispeakto Louise
Miller,
please?
calling,
please?
RobSears.
Herline's
3.............
.. atthemoment.
0h,right.
Um...OK.I'llcallbacklater.
oK.
Bye.
Bye.

56. Communication
9
Call 2
Rob
Rob
Réception
Rob
Rob
ca me
Ea complété
theses€ntencesfromth€
conveí.ations
in 2b.
1(; i*a
c"rrz(t
'-
r"'to-irvou@
'L/-
heíthe íressage
as soonas possible.
Hello-
camdenÍüalketing.
Hello.
Louise['1illeÍ,
plea5e'
|tl RobSeaÍs'
Onea , please.
l'm
5 she'sstillon the
phone.
Wouldyou like
6 1
t]m'..couldyouask heÍto
Calt
back?
Ye5,
shehasmynumbeí
could takeyournarne
again?
Yeah.
Robs€a15's-E-A.R.s'
oK.|'||
askheÍ
toca||
you
99 Listenandrepeat
thesent€nces
inta.
w|||'pontaneous
decisions
andoffeÍs
|'l[giveheíthemessage.
She'llcauyouback.
(l'll= |will)
Note:we use theshortÍorm(ll) when
Rob |t quiteuÍgent.
Re.€ption oK. |'||
giveheÍthemessage
as
soonas possible.
Rob O(. Thanks
verymuch.Bye.
R€c€ption Bye'
CalL3
Rob HeLlo.
Loü|seHel|o.
|5thatRob?
Rob Yes,3
LouiséHi,Rob.|t'5Loui5c'
Rob 0h hi,Louise.
Thanksfor9
Lo0is€ YoUt€ weIcome'
Whatcan do [or
97 List€n to thételéphon€ calls a8a|n'
check your answےs.
98 Listenand rép€at the sentences'
Íh€n, in paits' practisethe conveÍsations
in 2b.
1 Who'scalling,
please?
2 Herline'sbusyat themoment.
I one moment.
please.
4 Wouldyou llketo hold?
5 A sthatRob?
B Yes,speaklng.
6 Thanks
forcalllngback.
vorabulaIy
praCti(e
'.') Páge 102.ExeÍ(ise
4.
Grammar
pÍa(tice..')
Page102,EteÍcise
communication
pra(tice
26.stud€nt A .-'
Page84. Student
I - ) Page92.
USEFUL
LANGI]AGE
t.
Who's
calling,
please?
]t.s
Eíic
Blanc.
lsthatTom?
Yes,speaking.
couldIspeak
toAnn,pl€ase?
SorryI'mafraidshe'sout.
Canl/ Couid
youtakea message?
I'llgivehimthemessaSe.
Could
youaskhertocallme(baak)?
I'llcallbacklatel
Could
Itakeyourname?
Herlinebbusyatthemoment.
Would
youliketo hold?
157

57. TIME
OUT
R€ad the emails (a-c)fromthreecolteagoes
what subi€cts do they wíit€ about?
Readthe emails again.|J5€ a dictionaryto helP
you. on€ p€rson tves in Manila,one lives |n
Milan and one lives in Moscow.Which person
is fíomwh|ChCity?
r is fÍoír
Máni|a'
2 is fÍoÍn
Milan.
3 is koÍnMoscow
Look at the pictur€s oÍd|fferenttyp€s of
weather.Findwords in the emails to filt in
the gaps.
lvloscow
EtrE
Dear Ce ia and Alex
I hope you had a qoodweekend.I wanled to take
the kds |o lhe paík'bul the wealherwas
ínserabe' It''Jas
co]d(|wodegrees)and íoggya
day on satuÍday.
thenitraineda||dayon sunday
Typca|Weatheí
ÍoÍ
lheseason'And nowIm back
at woÍkil'sa beaulfU|sUnny
day|
What.sthe weatheÍ|ike^,ith
you? Are you bo|hoK
foíthe coníeíence
ca|||atel|oday'
Seb
9eE
HrSeb
Yes.
.m
oK íoltheca| |tsco(rdyherelhisnrornng.
andils raining
a bil itsveryhol
and huínd' lhough |||ooks|ikewe ||gel
a lh(rndérs|ornr
].mact!a||ypeased (o be in
a coo|oÍfcewithaiícondilonngIThe system
in my apaítmentisn'tWoíking,
Celia
!o9
I donl |.avFa ..o1d|t'o.'nq al |.oÍree|tl.eÍce |d'
Bul its minus 18 degrees hereal the moment,so its
no|a prob|eml|l'squitewindyas we||'so itÍees
evencolder Seb, you said itwas cold on Saturday
(twodegrees)'Her€' when the l€mperaluíe.s abolt
zeíoand l.ssnowing.
peop|e
say its'warm! guess
tlvodegíeesis .abso|ule|y
Íreez]ngíoíyou' ce ia!
ook ÍoMardlo lhe conieÍencecá|||áter
Ea
-*?
_=s-
4 ts s
5 f S f 6 ltsw
7 lt'sf 8 at
100 checkyouíansweÍs.
Listén
and
Íepeat'
58
2 lt'sr

58. |{owfrndwords in the emails with the sám€
meaning
as 1-5.
1 'leÍyn:]ce
= b|' !tt;l/
2 horÍ
b|e= m
I qlrle lrot- w
5 onebeLow
zero= m one
l0l checkyouranswers.
Listenand Íepeat'
Vocabulary
practice.-)Page101.Exercise
6.
Present
continuous
It's
raining
atthemoment.
Itrains
a lotinwinter
|tíained
yesteíday'
d Grammarpractic€ .'' Page 103, Exeíc|se
7.
Communication
practice
27.-t Page84.
work with a PaÍtn€r.
Communication
9
102 List€n to th€ conveísation
again
and checkyouíansweÍs.
ReviewoÍDresentand Dasttenses
102 Ni8elBakeris on a businesstÍipin
Fran.e.
He'shavinglunchwithhis coll€aguÉ,
olivierM€naÍd.Listento th€ir conve'sation,
thenansweí
thequ€stions.
1 Whafsth€ n]€;lther
Like
loday?
2 Whatcityarethecolledgues
in?
I WhnfstheMislr.lT
4 WhJt'sthe!!.alheÍ
likein London
todJy]
compLetethese sentencesfromthe conveÍsation.
Put th€ v€rbs in the coÍléCt
tensé.
Il lil)lil ncaÍly
eV€ry dnV|.1st
W€ek' 1r.'n)
Yousornel
mcs oneoÍlwo wet
days. fgel)
Th€ sun todiry'
that's
them. n
lhing.í5h',d
TheWa]leÍ wilhourboll|cof
hereonc€ before'
abolI two
Before,
whenI Lived
in P.rls, aln'ay!
Talkabout
thew€atherin youÍ
Country/
r€g|on.
What.s
theWealh€Í
|ike
today?
What
Wasit likeyest€rd.y?
Wllal.s
theWcnlheí
us|]d||y
Iikein:
j.lnunry?ADÍ
L? AUgusl]
Talk aboutyour past experiencesof extreme
veryhotwcalher
vcrycolowcalncr
5tÍong
WIds
USEFUL
LANGUAGE
ItÍains
a lot in theUK inApril.
|t'5oflen foggyin NoVembeí.
It'sfreezing.
It'ssnowing.
fhe weathet in the past
|tfaíned
lastnight'
Itwaswindyyesterday.
Ea
E"
1
I
/
8
a coldWnd'sorn€times'.ge'
App.rently,
it ther€ at the
lt9

59. 10 Progress
Inthe20thÜen|tlly.
pIil||l]lj
g0i|)itl!]cl.
ilIitl
Í|eW
íastct.
furll]0|,
a|]d
hIqh()|'
Btltt0(lay.
a
newworcl
is inth(]
ílir:cheapol''
Wh'11
d0es
thisnlean
ÍoI
p|anes
inth(]
21St
0t]lltt||y'
iln(l
fortlretw0biqc0rnl)iLni(-'1j
tharInak('llt0tll:
AirbLrs
aIiiBoeinq'2
0npaper'
aneasy
Way
tomake
the
cost
oÍ
Í|ying
|ower
ist0
build
bigger
planes.
one
large
plane
with,
say,
400
seats,
is
essexpensiv€
1o
Í|y
than
t]vo
sma||eÍones
!'lilh
200
seats'
This
Was
Why.
in1969'
Boeinq
bLri|l
tsfiíst
747
J!mbo
Jet.
Íor
400
passengeís'
Boeinq.s
more
modeín
Jumbo.lhe
747'
400,
stillhas
good
sales
today.
Bul
isiteconomicalto
buid
a
TheBIGquestion
p|ane
biggeíthan
lhe747?This
isamore
ditficu|t
question'
Because
oÍ
lhehioh
cosls'the
deve|opmentoí
new
p|anes
is
adanoeíous
b|]siness'
Aiíbuslhinks
bigqer
isbetter,
and
isspending
bi||ions
of
eurcs
onltsnewA3B0
supeí
Jumbo.
with
550seats'
But
Boeing
thinks
its747stillhas
aflture,
and
doesn
twantl0
spend
bl||ions
oÍ
do||aÍs
onanew'
larqer
mode|'
Laíge
p|anes
areabiqpelcentaoe
oíboth
ÍiÍms.
business,
A1píesenl,
each
company
hasabout
5090
oíthe
Wor|d
marketÍ0í
passenger
p|ánes'
|ftheA3B0
issaíe.
íe]iab|e
and
more
economlca|1han
lhe747'lhenAirbus
canbecome
themalket
|eadet
Bll iÍ
the
íiÍstA380
hasserious
technica|
píob|ems
or,
Worse'
saÍely
pÍob|ems.
then
the
Íulure
oflhesuper
Jumbo
- and
the
futuíe
oíAirbus
_ s inquesl]on'
!a Readthe article.use a dictionaíyio h€lp you.
Then und€Ílinéthe coÍíect
words so that the
sentencesaíelÍué.
1 TheAjrbusAl80 is a verylargelsnollplane.
2 Today,the f|Ís|
747s aÍeqúi|e
madenlo1d'
3 TheA380 proiectis cheaplexpensive
4 Boejng
/'isn,tbuilding
a neWsupeÍ
Jumbo'
5 Aib:s nashal|othndoÍthewoÍ'd
na||et'
Fittin the gaps with the adlectives.
dangerou5 diíficult economical easy
expensive cheap low Íeliable safe
1 Airlines
want Lrt' costs
andpassengers
want tickets.
concoÍde
WasVeryfast,but cost a lot to
fly.lt wasn'tvery
PlanecÍashes
arelare flyingis a Very
wayto travel.
]ntheair,technicaI
problems
aÍe
PassengeÍs
Wantto aÍiveon time'they
NeWp|anes
aÍe . Theycost
billions
of dollarsto develoP.
8 (orÍpuLe.c
l.eIplo 'ná|.e
a lot oÍ'ob.qLi(e
forpilots.
VocabularypÍactice
-.' Page 103, Exeícise1.
to landwhenit's

60. E a Fitlin th€ gaPs.choosefromthesewords.
cheaper easieÍ larg€í
more/less
dangerous
moÍe/less
economical
moÍe/less
difficuIt
more/less
expensive
1 |t's|e55
expensiv€'=
2 ts bigger= lt's
3 Thecostis higher.
: lt's
4 lt'ssafel : lt!
5 t'slessdifflcult.
= lts
ó |tcostslessto use'= t'5
103 check your ansv.éís.
List€n
and íePeat.
wrlte the lrregularcompalativesfor th€se
adiectives.You can f|ndthem ln th€ text.
PÍogress
1o
Make sent€nces using comParativ€s.
1 theAirbus
Al80 / large
/ theBoeing/42 .
//1,, ttiLui, t..,t)i, /,t.,J., /l t,a!
t l l!, 8,,, i,,,
1 7.tt
2 the747.4ao
l nodeÍn
l |he||í5I747
'
3 modern
pLanes
/ economicaL
/ otderones.
4 air travel/5afe/ íoddlrave|
'
5 flying
a p|áne
/ difficu|t
/ dÍivins
a car.
ó because
of complters.
modeÍn
planes
/ easy/ f|y'
8 workwitha Partneí.
compaÍe
the5€ products'
1 (+)
rar
I (+)
bad
104
r€p€aÍ.
z 1+r
gooo
checkyouíansw€rs. Listenand pa 105
List€n to
what aíe
she|ley spears woíksfor th€ aiÍline|€tÍtét.
her giving a pÍesentatlon
to héícotleagües.
th€ advantag€s and disadvantagesof
class? wlakenotes in the chart.
0lsadvantag€s
Shortadiectives
cheap) cheaper
fast) fastے
(+)difficult) moredifficult
(-) expensive) less expensive
lrÍeEular
adjectives
good) better
fa|) fürt]her
t||an
TheAirbu5
A380js b|g8eí
than
Boeing
I47.
the
can yo! add anymor€ advantag€s/disadvantatesto
theCh6ít?
commUni(alion
pÍacti(e
2a.'') Page85.WoÍkWith
USEFUL
LANGUAGE
PlanesaÍe5afer
noWthantheyweíe'
Thenewmodelis moreeconomical,
butlthink
it'slessreLiable.
TicketsaLesare betteÍ/Woíse
than |astyear
Thedisadvantage
is thehigheÍ
cost'
Theadvantage
is thatit! cheaper.
e GlammaIpÍac|i(e''') Paqe l0't' Ixel(isP 2.

61. E" Read théarticl€. circle th€ coíÍect
I Ryanair
is:
a a laÍge
air|ine
Cb)
a lowcostairline.
2 Wherestheremoslcompetition
between
airlines?
a longflights
b shoÍltlights
I What's
an advantage
of Low.cost
airlines?
a cheapfaÍes
b big meals
4 somepeopleprefeÍ
high.speed
train5
0ecau5e
(neyare:
a cheap
b convcnicnt
5 Seatsin TGVlrainsare:
a comÍortJble
b srnall
b completéthe sent€nces with
supéíLatives.
ljse the anicléto help
1 Tl]. n,i''| Wayto tÍaveL
s
by pLane.(safeJ
2 TheTGVis tíairl
in EuÍope'
(/áJtJ
] AiÍFÍance
KLM]s
aiíline
in Europe'
í/.1rgeJ
4 PeopLe
oflenwantlo buy
tickets.
{cheapl
5 soÍne
peopleWant
WAV IO
|fbig P|anesaréthe sáf€st wáy to trave|,big air|inesarc not lhe
safestbusin€sses. In Europé,
the |áÍgest
companies,Áir France.
KLM' British
AirwáysandLL]fthansa,
aíeílnding
it difficuh
to make
moneyfrom shorterí|ights.
The prob|emis competition
in theair,andon theground.
Low.cost
airines,suchas Ryana
r andeasyjet,
arewinnrng
more
andrnorecustomers
on shortEuropean
routes.
Most flightsn
Eurooe
aÍe
|essthan]'ooo km' so there,s
a |otoi business
to Wn-
and ose'LoW.cost
airinesoíten
don'tflyto thenearest
airPorts
to
b g cities,
buttheirpassengeís
arehappyto trave|
furtheí
outof
townto geithecheapest
fafes.
Andwhentheypaypeanuts
forthe,
106 List€n end chéCk
youíanswers.
Superlatives
I|a'!e|.
(convenÍent)
Low.cost
a]Ílines
oflenhave
fares.
seal5aÍe
in flÍ5t
cLa55'(goodJ
Shortadie.tives
thecheapest
Ú|e fastest
Lonq ocljectives
lhe nost expensive
lhe least convenient
kre9ulaÍodjectives
good) thebest
bad) theworst
d Grammaí
plactice.-)Page103' Exer.ise
].

62. tickets,
cl,lstomeís
areaIsohappyto havea quick
snack
froma Packet'
oí no foodat a||'
instead
of an
in.ílight
mea|'
There's
competitioron theground,too.Peoplewho
wantthe
mostconvenient
jouíney'
Íátherthan
the|€ast
e)(pensive
fare'oftenfindhigh'speed
íeins arethebest
weyto
tÍave|'
Euíope'5
fastesttrain'theFrenchTcV is
thequickestway
to getfromcitycentreto citycentre
onmany.outes-
Ther€ arenowintelnationa|T6V
Iines
bétween
Paris,London,Bít]sse|s
andco|ogne,
andthere
.Í€p|arsfornewíoutesandfasteíl nes'comPared
vithmostP|anes,
theTGV a|sohasb gger'nroÍe
comfortab|e
seats- b€tter foíWorking,
ol watching
(ows
gopastatloo km/h.
,a
E
a lo7 |'isten
to twobusinessp€ople
talking
on a plane.Theytediscrissing
ways
oftÍavelllng
fÍom
Paristo Frankf0tt.
Dothéy
a8íee
(A)or disagre€ (D)?writeA or D in
theboxes.
Progress10
lm ListenandrePeat
th€se sentenCes
fiomth€ conv€ísat|on'
1 Flying
is always
thefastesl.
2 Thetrainis themostconvenient.
3 Th€ traini5 thecheapest.
4 DÍiving
is thewoÍst'
1 agree.
2 That's
lÍUe'
3 'm notso sure.
4 ] pÍefer
to f|y'
5 Youterighl.
6 | thinkit.slhe woÍst
Wáyto tÍav€l'
c vocabülaíypÍa.t|ce.-' Pag€ 103' Exerc|s€ 4.
commun|cation
pract|.e
29 ..' Pa8€ 85.
wolk witha partn€Í.
compare
tÍavelling
by plene'tÍain
andcar.
whatar€ theadvantages
anddisadvantages?
Giv€ youropinion
fol éach
of these
situations.
. a onedaybusiness
tÍip
toanother
city
. a week
atá conÍeÍenc€
inanotheÍ
cily
. a holiday
abroad
USEFUL
LANGUAGE
Ithinkthisis thebestwaytotravel.
Yes,I agree.
Ithinkyouteíight.
|'mnotso suíe.
I p̀fer
to8obytrain.
Thisis thecheapest
option.
Yes,that'strue.
What
doyouthínk?
u7
tl
tl
u

63. TIME
our
Ia
-e I
I
3
L
É
É
Look at the airPoÍtscr€en. complet€ the
sent€nces with words fíomthe scr€en.
I Theflights
to ,!,r,' ),'L
and
alen'tlate.They'r€
2 Theflightto is late.
|t's by ]0 Ínlnut€s'
I Youcancheckln nowfortheflight
lo
. Thecheckin ls
Youcan'tcheckin forthefllghtto
. Thecheckin is
5 TheÍe's
no f|ight
to
It's
6 FoÍ
theflishtto
D10
11o Listento a passen8€r ch€cking in for a flight'
Answے the question..
1 What]dentification
doestheÍnan
have?
2 Doeshe geta windowseat?
3 Whyls theplanefuLl?
4 s theflight
on timel
5 Doesthemanhaveanyluggage
to checkin?
6 Whichgatedoeshe needlo go to?
7 WheleaÍetheshops?
to
,go
7 ThepassengeÍs
aregetting
on the
planeto
1o9 Listenandchéck
your
, . r , : t l
. r!. I r-
, . l - l . . ] -
r, ar rr --
r - r ! -
. i,, r. r. ---
-
+=
-
r--
Ea

64. Progress
10
b FitL
in th€ gapsin thetravelvocabÜlaíy.
Í ide||i|y n 1{
l";
hand
."rl
boáíding bÍief card
seát
Ouestiors:any
Doyou haveany information
aboutthe
flight?
Positive sentences: some
Th€re aresome passengelsat the
check-in.
Negotivesentences:
no oí negotlveverb+any
I haveno hand luggage.
I dont haveany handluggage.
)
5 Suit
6
5eaÍ
luggage
pass
lto Listento th€ Conveí.ation
in 2a
againandcheckyouíanswéís.
ThenPracti5€
sayingth€ wordsin 1-7.
vocabulary
practi(e..')
Page104,Exeí(ise
5'
workw|tha partner.
can youcountthes€
thin8sor not?Writ€ thewordsin th€ chaít.
d
é g Glammaípíactice..' Pa8e 104, Exerc|se6'
suitcase luggage ticket identification
identitycard infoÍmation
I counurre
l
oryoluÍál
- somo
communication
practice
30.stud€ntA ..)
Page85.student
B ..' Pa8€ 92.
/:tt:LL,t:
f lto Listento th€ conversationagain.
l'|nd€rl|nethe woÍdsyou hear in these
lent€nces.
7 Da you havesome/anylno
identiflcation?
2 |'mafÍaid
th€Íe are50ne/ony/no
window
!€ats Iett'
3 Do you havesonelony/nollrggage'l
4 50 you havesomelory/noluggageIa
5 No,I don'thavesome/any/no
othetbags.
6 ^Íe|heÍe
sone/ony/noshopsafterth€
secuÍity
check?
7 lhe|e aÍe
some/any/no
shops overther€'
Talkaboutyourbadol funny€xperi€nces o|
tÍavetting
by plane.
. cancellalions
. lost luggage
. misling a flight
. iorgetting
your tickel oÍ pa5spoÍl
USEFUL
LANGUAGE
ls theflight
on time?
N0,it'sdelayed.
lt's40 minutes
late.
Theíe's
no flightto Jakarta
today.|t'5
canaelled.
Theflightis boárdingnow,at gate 89.
Wouldyou |ikean aisleseatoÍa window
seat?
Doyouhaveanyluggáge
to checkin?
Onlyhandluggage.
HeÍe'5
yourboarding
pass.
UncountabL
son€ (noptuÍa|)
lor

65. r, Plans
s€quencIn8
anddi5cussIng
Prior|ties
Ea l11 Kíisti(oítlandis phoningh€í
Coll€águ€, Akio soga, in Tokyo.List€n to th€ií
conv€Ísationand filLin th€ gaps.
KÍisti so' whereshallWerneet?
Akio Um'..Well' cancometo youÍoffl.e'
oryou cancorncherc,
KÍist|WeL|'
youtameher€ |astIim€' 5o
Akio Yes.oK' Yedh'thenyou canÍneet
ouT
neWdesignmanag€t
KÍisti oh' y€5' Goodid€a' oK, so r
a tnTokyo.
Akio oK' Hon]
manydaysdo Wen€ed7
Kdsti Hmm...goodqueston.
Akio ' th€ me€ting'
first?
Thenn]€ candeciden'hento rneei
anonowlongwe n€eo '''
Krisli Yes,OK.
Ákio wrotea Ii5t,
thismorning'
oÍthethings
ld liketo lookat withyou.
KÍisti Right'Good'
Akio So, um ...weLl,
/
it to you?Thenyou .an
cantaLklaler.
KÍisti Yes,0K, goodidea.9
10 thal.
3
look at ll, and we
Akio l'll sendll now And 'll calLback,!rn .
When,, rz you?
Kristi rl
Akio 0K, fine.Bye.
fDill
112 Listenand Íep€atthe sentences'
1 5ha||
we plantheíneeting?
2 WhcÍc
5hallWeÍncet?
I Shall comelo Tokyo?
4 Whensh.lLI caLl
you?
5 Lets ralkagain.
6 Let's
do lhal.
i Makingsuggestions
sha|| +|lw. +inÍinitive
Shallwe meetnextmonth?
shall IcalItomoÍrow?
WheÍe
shall we meet?
Whenshall] phoneyou?
L€t! go now.
Letlsmeetnextweek.
(Let's= Let us)
a g a r nI n a n
c GÍammar
pÍactice.-)
Page104,lxeÍcise
1'

66. Ea
woÍk
witha partn€r. Makesuggestions
about
thesethings:
. goforlunch
. discuss
thisnow
. decide
lateí
. puton(heagenda
113 List€n toKr|st|
andAkioplann|ng
their
m€eting.Putlhe|obsin thecorrect
ordel wíite
1-5in thebox€s.
!otr
Ptans11
Putthewordsin oÍdeí
l|ak€ sentences.
Then
putthesentences
in thecoÍíect
oÍdeí
wr|te
1-4 in thebox€s.
everybody
/ email
/ finally
/ detaiLs
/ to/ the.
f) Fn'r//11,
t,,,,ri/
/lr ,l,t,rik t,,,',,,11,,,,1,1.
ÍÍeeting
/ book/ then/ a / rooín
.
ll
|hel ofl aÍÍange
l a l a||
/ first/date
/
meeting
/ for.
u
that/ áfteÍ
/ agenda
/ prepaÍe
/ the.
!
l15 List€n and ch€ck your answ€í!.
vocabularyPlactice..) Pag€ 104, Exeícise2.
116 Listento p€opl€ agreein8and
disagre€ing. Fill in the gaps. Íhen practisethe
.onversationswith a partn€L
1 A |tt veryimpoÍtant
to checkthedates'
B es,I t,l'11
2 A Thedesignof thebÍochure
is a smalliob.
E a Startworkonthesalesbrochure
{
O b Checktheprices.
+
! c Choosethephotos.
I
D d Talkaboulnewproducts.
Ü
fJ e Lookat lhewebsite
design.
1
tl' Listenagain.
AÍethesesentences
tru€ (Í)or false(F)?
1 |t!imponant
toWork
onthebÍochure- E
2 choosing
thephotos
i5quiteuÍgent' !
3 Thewebsite
design
is a small
iob. tl
4 Ta|king
about
newpÍoducts
isvery
urgent.
!
l14 PRollUNC|AÍ|o|{
Listenandr€Peal.
Underline
thestressed
wordin eachsent€nc€.
1 fs urgent,
2 |t's
qUite
uÍgent'
3 |t'sVeryuÍsent'
4 lts important.
5 ]tquite
impoÍtant.
ó |t'5
veryimpo(ant.
f
B Imnot aboutthat.
agree.
3 A I thinkyou?ethebestpersonforthejob.
B Imsorry
,
4 A shallWecaL|
to findoutthelalestfiguÍes?
B That'sa good
communication
PÍactic€]l -.' Page86.Wolk
witha partneÍ.
USEFUT
LANGUAGE
First,
let's
talkabout
thepholos.
Then,
wecandlscuss
thedesign.
Next,
wecantalkabout
thewebsite.
AfteÍ
that,|et's
discuss
neWpÍoducts.
shallwecheck
thebíochuÍe
befole
theprices?
Themostimportant/uígent
iob is
thebrochuíe.

67. Future
with9oir9 to
obiectiv€s
-l
I 'mgoing
to discuss
theplan.
He38oing
totalkáboUt
thepíoject.
They're
toingto callthesupplier.
Questions
What
areyougolng
totalkabout
atthe
meeting?
Areyougolngto discuss
thewebsite?
No,Wearen't
/ We'r€ not8o|ng
to taLk
about
thewebsite.
Ea 117 Listento Kristi Cortlandtatkingto
h€Í manaseÍ'
simonMitls.They.re
disCUssing
Kristi's plans.Are these senten(estrue (f) or
false (F)?
1 Krlsr'sgoingto neet Akio n Tokyo
2 Theytegoingto vrork
on lhc tnglsh
I Kristi!
golng
to change
lhc wcbsite
4 5he'5goingto havcthe!,]cbsit€ready
t Shcsgoing
lo scndSlmon
a s.hedule.
can you completethe s€nten(es fromthe
conversation?use the coííect
folm of be
+ going to.
L YoUi1.l,,úLt
|r rn€et Akio'
2l talkto Akionextweek.
looknt thewcbslto.
d erammar
pÍactice
.'.>
Page104'Exercise
].
117 List€n to la again.Fillin thegapsin
the extÍacts.
ExtÍact1
Kristi Er ''.We}o
8oingto |ookat thc Websit€'
Simon Right. w.ntedto askyou aboullhar
What's
thc l
/,l'l forthel^,€bsite.
Kristi Well' wanlto changclh€ d€s g|' Uín
..
Simon Cornpletely?
Kíisti I thinkWeneedto makesomeb]g
changes,
yes.
simon Why?ryh.t'5
th€ ''' What's
the
Kíisti Well'Weneedto makcit easier
to u9e'
Llm...
thit'slhe mainl
Simon Right.
Extract2
Simon OK,good.Whenareyou goingto haveI
ready?
Whót'syoura dat€?
Ea
I
L]
l
L
I
' Whe| you hav€
118 Checkyouranswers.
Listenand
íepeat.
siteonLine
thisyear''' befoíe
(heendoí
lhe year.
...Thatsour6
Look at the tÍanscript
for 1a on page 125 aíd
checkyouíanswers.
!

68. !a
c vocabuLary
practice
..' Pag€ 105,Exercise
4.
Plans 11
b R€ad the €mails again.Then makésentencés
about
Kristi's plans. tls. 4orr9 to.
1 KÍisti
/ at Narita
aiÍport.
Kristil:yn,q L, irrivt it Nnntn Ait L,rt.
2 She/ to thehotel.
I She/ at theNewEmpire
Hotel.
4 krcL anoAkro/ on Wednesoay
eveni"g.
5 They/ dinneí
ó They/ theirideas.
7 Akio/ a tab|e
at the|estauíant'
I They/ at thehotelat 7.30.
WhátaÍeyourplansfornextwe€k? wr|tefivethings
you?egoingto do.
Readtheemails'wh€re andwh€n areKristi
andAk|ogoingto m€et?
os B
HiAkio,
||ook
foíward
toséeing
you.nTokyonext
week'
Myf|ight
arrivesat NaritaAirpoÍt
at
17r10
onWednesday.
I'mgoing
totakea
taxitothehotel(lm staying
attheNew
Empire).
lthinklhekiptakes
about
halfan
houlso if youlike,wecanmeelinthe
even]ng.
sha||
wéhavedinner?
llhinkit'sbetter
if westartdiscussing
lhe
websi|e
beíoíe
we9o intotheofficeon
Thursday.
lt'sofleneasiertohaveideas
ou|side
theoífice'
Regards,
Kíisti
pa
E
HiKristi,
Yes Iagree.Lets havedinneronWednesday
and
discuss
ourideas.
Iknow
a good
restaurant
nearlhe NewEmpire,
so Ican
book
a tab|e
theíe,
sha|||meetyoual the
holelal
7.30?
Workln paks.Ask aboutyourpartner's
plan5for
nextw€ek. Takeit in turns.
A What
areyougoing
todonext
week?
B 0n...I'm
going
1o...
.
communication
practice
32 ..' Page86' woÍkwith
a partner,
USEFUL
LANGUAGE
e0!
oÜ B
We'Íe
going
todiscusg
thepÍoject
next
week.
What's
theplan/objective?
oUíaim/taígevgoal
is to finishtheWoík
today.
Deaí
Akio
OK,fine.
Seeyoual7.30.
Kristi

69. TIME
OUT
Da 11. Listen to Kristi Cortland checking c
"' listen again to the conversation.
into a hotel in Tokyo. Fill In the gaps with What does KristJ need to write on the form?
numbers.
Kristi is staying for 3 nights.
, She's in room
3 Breakfast is from
d Now look at the transcript on page 126. (an
am.
you change 1-5 to make sentences from the
4 The number for room service is
conversation? Use have got
5 Akio Soga is coming at pm.
1 I have a reservation.
b
"' listen again. Are these sentences rV1'!pd cl r(...n·vtifi~n,
true (T) or false (F)? 2 Do you have a pen?
1 Kristi is in a double room. [£]
2 She fills in a form. 0 3 I don't have the number.
3 She knows the account number. 0
She needs to sign the form. 0
4 We have 24-hour room service,
4
5 The assistant gives her a key. 0 5 You have a message from Mr Soga.
6 She wants a wake·up call. 0 -- --
e 120 Check your answers. listen and
repeat.
.. ,

70. Plans 11
We havent got a íeseNátion.
She hasn'tgot a key.
Questions
Haveyou got his numbeÍ?
Has the hotelgot a restauÍant?
vocabUIarypraclice..') Pagp r05. ExeÍ(ise6'
122 PRoNUt|c|AT|oN
List€n and Íepeat.
Tryto usetheaameintonation.
-J
1 Couldyou flllin thisform,please?
-.',
2 Wouldyou lik€ a Wak€ up cal|?
.í
I Could checkout,please?
-í
4 can I payby credit
caÍd?
Píactisethe conv€Ísationfíom2a in pairs.
chang€ Íoles.
communication
practice
ll. Student
A . .>
Page86. StudentB.-) Page92.
Talkaboutyour best and worst exPeÍience.
of staying in hotels.Why wereth€y good
oÍbad?
USEFUL
LANGUAGE
Checkinginto o hotel
|'Vegota reseÍVat]on.
srngle
A doubleÍoom.
twin
couIdyoufi||in thi5foÍm,
please?
Canyousignthis?
Putyoursignature
heíe'
Here's
thekeyforyourÍoom'
Wouldyou likea wake-up
call?
Checkingaut of a hotel
Couldlcheckout,pLease?
lrly
company's
paying
thebill.
I iust haveto paythe extÍas'
I hadsomeoíange
juicefiomtheminibar.
can I payby cÍedit
caíd?
f Grammar
practice
-.' Page1o5,ExeÍcise
5.
!a 121 Kíistii. at the hotel íeceptiond€sk.
Listento her conveÍsation
and fiLlin the gaps.
Klisti '^4oÍning.
could checkr .,l,/
please?
Receptioncertain|y'
RoomthÍee
onefiVe'
Kristi My company's
paying
the
I justhaveto paythe
R€Ception oK' So' onephonea
Kristi Yes,Andsomeorange
juicefrom
the5
RéceptionYes'That'sall. oK. So ó
onethousand
fiVehundíed
andfifty
yen,please.
Kristi CanI payby 7 cardl
Re.eption 0f course.
Kristi a youare.
ReceptionThankyou.
I'vegot a creditcard.
He'sgot a message.
,'

71. Sales
Toreador Sports
Third quarter results 'on track'
The sports clothing end equipment store, Toreador,
reported good third quarter results today.
The company's profit increased by 38/. on the second
quarten Mervin Clay, the chiefexecutive, said Tore{rdor
is 'on the right track'.
MR CLAY SAID, 'When I
came here two years ago, I
had one objective - stop
l nahing llpniLtEmonoy and
start making a 2prolit lloss.
My first goal was to improvc
busincss in the stores wc had.
we stopp€d opening now
stores, we worked hurd
to
j'n.rc.l|.
/í/e.r".ls. salcs
and cut costs. And we
did that quickly.Toduv.we
have thightIlouar c,,sts,
shith(t ll,)u'et sol(,s, anrl .r
(grxldlóaíl proÍitmalgin' Woic
',loÁl,Igli.)si'lÁ,moneya!..tin'
Now we can think about
opening new storcs.At the
moment, wc havc no Í'inal
targct.Our aim is to oponone
new storc at a timc' It's bett€r
to pr1)gress
sbwly and makc a
sptofi! lloss, lhan srow fast
and',tltaÁl,/lr-'sc
money.
Munasors makc their
bisscst mistakeswhcn things
a|o goinÍ]wol|. l'm not saying
wc're doi s well now. But
wo'ro ot doins badly.Wc're
on tho riÍ]ht
tmck, lnd wo're
aiming to stay on thc right
track' Wo,ronot soinÍ]to try to
run baforawo can walk.'
!a Readth€ fiÍstpatagÍaph
of theart|c(é.
Answer
thequestions.
1 What
doesToÍeador
5e||?
2 Arethecompány's
results
better
orwoíse
thanbefore?
canyoucomplete
thetext?|Jndےlinethe
Coílect
wordsin theeÍticte
(1-9).t|s€ a
dict|oÍary
to h€lp you.
123 Nowlistén
to Mervinchy speaking
at a pÍess
conf€íenceandCh€ck youÍanswers.
7 2
t
I

72. 1 Smonths=a liltttnl
2 to makeÍnoney
= to maKea
I t0 losemoney= to makea
4 howmucha company
sells=
5 Whata company
spenos:
ó to g€t better= to
7 o/o
pÍoflt= profit
8 to go up: lo
9 to go down= to
l24 check your answers.List€n and
rep€at'
f vocabulary
pÍactite..'
Pag€ 105,ExeÍcise
1.
Matchth€ wordsfromthearticletothe
definitions
(1-9).
Costs decrease impíove increas€ lo55
margin profit quanel sal€s
Sales 12
work|npairs.Discuss
th€se s€ntences.
Aíetheykuéforyou?
I Work
haÍd
everyday.
] píef€rto woÍk
slowlyandqujet|y.
lworkwellina team.
Iso|Ve
pÍobIems
quickLy.
126 Listentotwostoremanagers
fÍom
ÍoreadoÍ
5poít5
talkingat a company
conf€rence.
They're
d|scussing
howbUsiness
is going.Ar€ th€se sentences
true(T)or
false(F)?
1 AttheVienna
store,
business
is
getting
belter. lZ
2 Laslyear,
business
wasverygood. l ]
3 Lastyear,
thepÍofit
margin
was|ow l]
4 Last
yeaÍ'
bothstoíes
lostmoney. tl
5 ThisyeaÍ'
costs
aÍe
incíeasing. | l
127 Pno U c|AÍ|oÍ
Listenandíepeat
thepa|rsof words.
Areth€ und€.lined sounds
thesameor d|ffer€nt?
diffeÍent
14
n
L]
L]
r-l
L]
Ea
!a Make true sentencegabout ToíeadolspoÍts'
Undérne the corr€ct adveíbs'
l At themoment,
ToreadoÍ
i5 doingquite
bodly/well.
2 AfterMÍc|ayjoinedthecompany,
his peop|e
wotked badly/hard.
3 AfterivlrClayioinedthecompany.
business
ifi pÍ
avedslowly/qu
ickly'
4 ['1Í
claythlnksit'sbett€l forbusinesses
to
gÍowslowly/Íost'
125 L|stenand (héckyour answers.
Pract|sesay|ngthe adveÍbsin 2a.
1 lose Lost
2 money company
3 impÍove cost
4 píofit product
5 SIOW SOld
6 dorng gorng
Communication
practice
Páge87'student
B .-'
the same
!
ll
lt
ll
r-l
L]
]4' stud€ntA -')
Page92.
I Adverbsof nanner
Talkto a paítneí.
How'sbusinessat youÍ
company,
oÍanother
company
youknow?
USEFUL
LANGUAGE
Mostadverbs
oÍnannerendin .ltr
quick
) quickty
These adverbs of nanner ore iÍreqular:
Sood ) well
haÍd>haíd (no change)
ÍasÍ
, Íasl'(no change)
How's
businessT
We?edoingwelVbadly
at themoment.
Salesareincreasing
slowly/quickly/fast.
Wemadea profit/loss
inthelastquarter.
w€ made/lost
$5million.
Things
aíeimproving
/ getting
woÍse.
c GrammaÍ
pÍactice..'Pag€ 10', Exer(ise
2.
173

73. !a Readtheartl.leandansweÍ
thequest|ons.
use
a d|.t|ot|ary
to h€lp you.
l WhyaÍeprofitmaígins
|owjnsupermaÍkets?
2 Whydosupeímaftets
earna lotofinterest?
I Whycanbigsupermarkets
sellgoods
.heaply?
Filt|ntheg.ps w|thth€ge woÍds
fÍom
theartlate.
compete competitloncompetitive
competitoÍs
demand dis.ount goods
1 Wetenottheonlycompany
inthemaÍket.
we havethr€e L!D|,|tit,rs
2 A |otof p€op|eaÍe
buying
theproduct'
There's
a lotof forit.
3 A lotofcompanies
sellthisproduct,
so
th€í€5 a lot of
4 Therc
aÍe
a lotof companies
inthemaÍket'
It'svery
5 Wesellthesame
products
asthem,
We
withthem.
ó oJísupp|ieí
8'ves
Ls a t09" i'we
buy2'0o0píoducts'
7 |don't
know
their
products.
What
sortof
dotheysell?
128 ch€ck youÍ
answےs.L|sten
and
Íepeat
PRo||u|{c|AÍ|o||
F|llin thechaítw|ththewoÍds
fromlb.
o
Oo
o{,
oooo
ooOo
e vocabuhrypractice
-' Page105,Éxercis€
3.
D|5.u55
thequ.stionsin th€ lastparagr.ph
of theartlcle.
Whafsyouroplnion?
Demand
isn,l
a prob|em
folsupeímarke|s.
Peop|e
alwaysneedgroceries.
BulslronEdemand
means
íronEcomP€lition'
AndwhenyoulcompeIiIors
5eI
Ihesameloodsasyou'theíes
on|yonéway
|o
compete:sellcheaply.
Lowprices
m€an supermalkéls
on|yeaín
a sma
maríin
ona |otoflhe
Eoods
theyse||'
Buttheyhave
anolhe.
slralely
Íolmakin!
money
- theyse||
prod
Andsupermalkels
háveanolher
advantage
compaÍed
b€'oÍelheypayforIhem.
Money
fromsa|es
can€aÍn
lnleÍesl
inthebankfolwe€ks,some|imes
months'
beforeslorespayIhehsupp|iérs.
withsma||érshops'
Because
theyolderIargeqUanliti
fromsuppliels,lhey
canneEotiale
biEdiscounls.
solhebiggesl
supeímarkets
canse||allhe
mosl
Bularesupéímarke|s
rea||y
superma'k€ls? Ar€ slronl
compelilion,
bigslores
andbigdiscounts
always
good
forcustoméís.
ándfolthelelaiIbusiness?

74. Sales 12
much/manyr
que5tlors
?
Weuse fiany withthings we can coun[
HoWmanystoíes/prodUcts/competitols
Werse muchwiththings we conl
count(uncaun(oble
nauns).
HoWmuchdeÍnand/competition/di9count
is there?
Note:WeLlsemLrch/many
il ql]csíion5
andneqa vesenten(es.
129 Listento a manageÍ
and a buyer
fromToÍeador
sport5discussing
an oÍd€r for
someT-shirts.
completethe infoímation'
1 N ! l r ' b I lo l p t o . L l . l so Í d o f t ' d :) r L ' t ]
2 N t l l r ' x ' l( j | | 1 ) í ( , !
1 01 . s Il l r ( , D r o ( ] t ' ( | :
I S . r l f t ) r l ( r '
i f s l o r ( :
4 P r o lI n r . | l J t
| 0 r t h | o r ( l c r : ' / ,
5 í!,l.Ixi|lrtrlll
(]it(
()t||l1
()l biq o|dcÍs:
Listenagain and complet€ the questionsfrom
the conversation. Use nuchlnony.
1 o' ha|,] j,],lIttI T th rts did W..orí]{.Í/
2 B Il i' l'cW prodt]ct'
so !'r€ |/ant
Io lc!t
A 5u('. llour storesire
wo s.LLin!t
ll'!nr ina
I B I s r (h(rrI) Pro(Iu. L
A llmm. Ar. wc m,rklns prolll
4 Alld Wh.l nbouI biggerorders?Hoú]
d s.o!fl can we getl
5 B l h n k W e . n | g c t á m a x i m u m
2 l r %
discoUnton rea||y
b]gordeÍs'
C'inrnraI
pra.ti(e''') l,irgc10ó' txl|Íci!.4-
Conrmuni.dlion
pra.ti.e
15.Sludcnl
4..)
Pirge
a7.5ludenl
8 ..) Page91.
Ta|kabouta market/indUstry
ÍÍom
the bol
(oroneyou knowwell).
food softdrinks mobile
clothes/iashion
Wlr.rls
lhc bigg.sl
(orr|,IrV
ir 1h,'
nr,||krl]
Wlro.rc th. .ofrpnlly
l (orrt!'1i1r)
l
! llrf rr,ll(cl vfry .ofrt! l I vr,l
dcnr.rd
incrc.rsift
or (1..r(,irs
rlll
USEFI]L
LANGUAGE
HowmuchcoÍnpelition
i5 there?
|sthe
rnarket
V€ry comp€titivl]?
Whalcompanies
do you .ompclew lh?
Doyouhavemanycompetitors?
5lheÍe
much
d€mandal themomcnl?
Ho!.v
manyproducts
didwe order?
Whendldwe oíder
thegoods?
Howmu.hdiscount
is there?
What's
theprofltmargin?
Howmuchdo
W€ earnon th€ píoduct?
rnomcnt?
Thafsthc question.
Do
p€op c Wantto buyT5hrts
ln WlnlcÍ?
129 List€n againandcheckyouransweís.

75. E
a Dbcuss
thes€ questioÍs.
Doyouhavesales
inyoulcountry?
When
aÍe
they?
Inyouropjnion,
What
aíetheadvantages/disadvantages
of
shopping
inthesales?
b fitl in thegaps1-7,
THAtiK:JoUF0R sHÜPPING
UITHUS,
PLEASEKEEPgDUR
s
13o checkyouranswers.
L|sten
andÍep€at.
woÍkwitha partner.
canyoufill in thegapsin
thesentences?
cash change cheque extra medium
numbeÍ tÍy
|na shop.you canpayWitha credit
caÍd,
With
a d1qlL!. , oÍ wi|h
Lfsomething
costs€15, andyou paywith
a €20 note,you get€5
Whenyou payby cíedit
caÍd,
you signyouÍ
nameoÍputin a pin
sizes of T.shirtsaíesrnall, ' Larg€
and |aíge'
Peopleoften on clothes
and
shoesbeíoÍe
theybuythem.
131 CheckYouranswers.
Listenand
Íepeat.
vocabutary
practice
..' Page10ó,Exeícise
5.
o
We acceptatl
majorcredit
z
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