1. English for work, socializing & travel
Elementary UUorkbook
« i t
i l i
PEARSON
DHS9
Louis Harrison
2. Unit Grammar W ord focus
Communication
strategies interaction
1
Arrivals
p4-7
Present simple be Personal
information p5
Requesting p6 From start to finish
P7
2
Getting
together
p8-11
Present simple 1
P8
Present simple:
questions p9
Special occasions p8
Getting together
after work p9
Showing interest
p10
Are you a people
person? p11
3
A dream job
p12-15
Present simple 2
m
like, love and hate
p13
Jobs and people
p13
Same or different?
p14
Choosing a
candidate p15
4
We're all
different
p16—19
Adverbs of
frequency p16
Prepositions of time
p17
Tellinq the time
p19
Ways of saying 'no'
p18
Arranging to meet
P19
5
Time of your life
p20-23
Comparative
adjectives p20
Superlative
adjectives p2"Hf
; * - ’•.• :
Time of your life
p21
Offering help p22 The best way to
help? p23
6
You are here
p24-27
there is / there are
p24
Imperatives p25
Prepositions of
place p25
Directions p25
Asking for help
p26
Welcome to the
trade fair p27
7
Buying and
selling
p28-31
Countable and
uncountable nouns
P28
some and any p29
Food and drink
p28
Describing
products p29
Making
suggestions p30
Asking about
products p31
8
A question of
survival
p32-35
Modal verbs:
can, have to,
should p32
Modal verbs:
question
forms p33
Health problems
p32
Means of transport
p35
Giving instructions
p34
Surviving in a
strange city p35
3. Unit Grammar Word focus
Communication
strategies Interaction
9
Favourite places
p36-39
much / many, a lot
o f/ lots of p36
have got, need,
need to p37
Home sweet home
p37
Our space, our lives
p37
Reactinq to news
p38
On the move
p39
10
Finding solutions
r p40-43
Past simple be p40
too + adjective
/ not adjectivè +
enough p41
Something is not
right p42
Telephoning p42 [ Customers'
expectations p43
11
Turning points
p44-47
Past simple 1
(regular verbs) p44
Past simple 2
(irregular and
questions) p45
Qualifications p46 Asking questions
p46
Completing a CV
p47
12
Getting away!
1 p48-51
Present continuous
p48
Present continuous
or present simple?
p49
Present trends
p49
What do you call
it? p50
Company
presentation
p51
1 3
Money matters
p52-55
will for predictions
p52
First conditional
: p53
Money p53 Responding p54 Investing money
p55
I 14
Teamwork
I p56-59
Future plans: going
to p56
to or -ing? p57
Personal
development plan
p56
play, go or do?
p57
Makinq it better
p58
Cooperating and
competing
p59
15
What an
experience!
p60-63
Present perfect
p60
Have you ever...?
p61
Emergency services
p61
Checking
information p62
Life experiences
p63
¡1(6
Take a break
I p64-67
Future
arrangements
(present
continuous) p64
Relative pronouns:
who and which p65
Time expressions
for the future p67
Film and music
p65
Explaining needs
p66
Planning a trip p67
Audio scripts p68-72 Answer key p73-80
4. I( jj Personal information
Q Communication strategies Requesting
Q Interaction From start to finish
Arrivais
a Match the companies with the countries.
1 Sony_____ fopan_____
2 Reebok_______________
3 BMW_______________
4 Apple_______________
5 Armani_______________
□ Read the business cards. Are these sentences true (T) or false (F)?
1 Jalal is from India. CD
2 Yoshi is a reporter. CD
3 Sam isn't a designer. ( ~)
4 Gabriella's email is szabo.gabi@fc.com. ( )
Gabriella Szabo
Clothes desiijljF
Fashionclolies
36122Ç6544
email: szabo.ga|pfc.hu
^ .S jQ iS b L i , w . , . ......
(C~] m ' 7 ' photographer
Snapshots
Orchard Roadft^^PporS’ ÊÊ
tel: 00 65 “J l
email: schu@snaDshots.sg
S Read the business cards again and
complete the sentences with a / an or -
(no article).
1 Jalal is an,/ - Indian.
2 Yoshi is________journalist.
3 Jalal is________events manager.
4 Gabriella is________Hungarian.
5 They are not________fashion models.
6 They are all a t________fashion show.
Q Write questions using the prompts
below.
1 Anna / Istanbul? Is Anna from Istanbul?
2 you / model?____________________ I
3 your office / Germany?
4 this / your / business card?______ '
5 they / interested / sport? _________
S Answer the questions in exercise 4
using short forms.
1 ® _________No. she isn't i.
2 ® _____________________________
3 (ZD_____________ __
4 (Z )__________________ ___________
5 ® __________
5. Write the numbers in full.
1 100
2 1,000.
3 100,000.
4 1,000,000.
Q j Match the numbers with the information.
age credit card number postcode address date of birth mobile phone number
4567 3321 7769 5511
02/11/1988
Read the text and match the headings
with the paragraphs,
a Broken down
b Not on time
c I'm ill
d No money
Four numbers to save!
So you're good at remembering dates and
numbers? Really? In some situations, keeping
some numbers on your mobile phone can save us
time, money and stress. Take ten minutes and put
these numbers in your phone.
Losing a credit card is very bad news. With your
credit card company's number you can cancel your
card before you have any more problems.
2
When your car breaks down, you need to call your
car rescue service. This is a number for every driver
to keep on their phone.
3
Are you late for work again? Make sure you have
a friendly workmate's number. They can help your
office plan to do anything important while you're
away.
He or she is the person with all your health details.
They can help you when you aren't feeling well or
something really bad happens when you are away
from your home town.
£ ] Read the text in exercise 3 again and match the two parts of the
sentences.
»
1 Keeping important numbers
on your phone
2 You can cancel your credit card
3 A doctor
4 The car rescue service
a is good when your car
breaks down.
b can stop a lot of stress.
c with the credit card
company number.
d can help you when you
are feeling ill away from your
home town.
Complete the conversation with the words in the box.
phone number password email address
date of birth mobile phone number
Customer assistant: Thank you for your order Ms Hand. Can I take a few
more details from you to complete the order?
Leila: Sure.
Customer assistant: What's your1 ?
Leila: It's Ankara - that's 0312 and the number is 351 4022.
Customer assistant: And can I take your2 too?
Leila: Yes, that's 312 255 4121.
Customer assistant: Let me just say that back to you - 312 255 4121.
Leila: That's correct.
Customer assistant: And vour3 ?
Leila: It's leilah@yaboo.com.
Customer assistant: Thanks. Can I have vour 4 ?
Leila: Yes, it's the second of February 1992.
Customer assistant: And finally, can vou think of a 5 so when
you call again we can find your personal details quickly.
Leila: Let me think... my password is Leila92.
B
6. C Communication strategies Requesting
B * 2 Listen and match the conversations with the pictures. Q Write if the sentences are requests (RQ)
Conversation 1
or responses (RP).
Conversation 2
1 Could you take me to the airport? o
Conversation 3 2 Can I have your name? O
E l W Listen again and complete the conversations.
3 I'm sorry, I can't. I'm washing my hair. CD
4 Of course. I'm Steve King. CD
Conversation 1
Taxi driver: Hello, where to?
5 Can you say that again? CD
Maria: 1 take me to the Vacation Inn Hotel, please?
6 Could I see you later? CD
Taxi driver: The Vacation Inn Hotel. There are two of them - 7 Of course, it's 01457 866323. CD
2 tell me which one? 8 Sure. Which terminal? CD
Maria: Two of them? Oh dear. I don't know - I'm going to
a conference there. Now match the requests and responses
Taxi driver: 3 call the hotel and find out? in exercise 4 to make mini-dialogues.
Maria: That's a good idea. Oh, I don't have my mobile. Put the responses and requests in order.
4 call with vour phone?
1 o f/ I / c a n / a / water / please / alass / have
Taxi driver: Er, well OK. Here you are.
Conversation 2
2 to / you / me / later / could / ask / John /
Maria: Hello. meet
Conference registrar: Good morning. Are you here for the conference? 3 move / we / could / our / to / Tuesday /
Maria: Yes, I am - I'm one of the key speakers. meeting
Conference registrar: OK - 5 tell me your name? 4 can / something / ask / you / 1
Maria: I'm Maria Hopkins.
Conference registrar: 6 sian the Conference Speaker list here, please? 5 Marta / please / you / give / this / to / could
Maria: Sure.
Conference registrar: Thanks. Right-that's all finished.
Maria: Great. 7 have my reaistration badae. please?
Conversation 3
Shop assistant: Good evenina. 8 help you?
Maria: Yes, I'm looking for a present for my son.
Shop assistant: OK.
Maria: 9 look at that book there, please?
Shop assistant: Here you are.
Maria: Oh, that's nice. 10 vou wrap it for me. please?
Shop assistant: Yes, of course.
o
7. D| ^ Interaction From start to finish
oQ Complete the table.
Country
Complete the crossword using the clues and the words
in the box below.
Russia
Canada
3
Spain
5
Portugal
Oman
Nationality
1 ______
2 ’
Irish
4
Chinese
7 _ _ _ _ _
Pakistani
cafeteria surname battery drop
receptionist company espresso
1 an organization that makes or sells things
2 a small cup of very strong coffee
3 when something falls out of your hand, you________it
4 someone who works at a desk near the entrance of a hotel
5 the name you share with other people in your family
6 an object that provides the electrical power for a mobile
phone
7 a restaurant where you collect your own food and take it to
a table to eat it
Q Match the jobs with the descriptions.
driver make-up artist designer hairdresser bodyguard
journalist model photographer
This person ...
1 protects other people.
2 takes pictures._______
3 wears clothes in fashion shows.
4 works for a newspaper or magazine.
5 puts cosmetics on people.________
6 draws fashionable clothes.________
7 cuts people's hair.________
8 takes people by car.________
Complete the text with is or isn't in each gap.
FamQusJiusbcmds.........
Dan Elson 1_____ _ from*Australia, but he 2 ^ **-' from Perth,
like Hs wife Pamela. Dan 3______ a fashion'hairdresser - he
4_____ interested In fashion andlhe 5'2____ very good at
•hfsjob. Dan and hiswife^iamela often work together and they
fc6 often both in the same place at the same time.Dan
7* - a very busy person but he 8 - as busy as hiswife.
* Pdiffela often works long'hours and at home Dan _____ fhe
jSerson who cooks dinner and washes up. Dan says'People think
»watching TVJo.__________________ my favourite thing, but it n £___ - my-
Lfavourite thing 12______ looking after Pamela/
9. 6 Present simple: questions
Q Complete the questions with the words in brackets.
.you.
.she.
.you.
he
we
_ to work every day? (travel)
_ meat? (eat)
_ your boss? (like)
. late a lot? (work)
. training for this? (have)
Q W rite answers fo r yourself fo r the questions in exercise 1
using the prompts below.
1 Yes,_________.
2 No,_________.
3 Yes, of course________.
4 Yes,_________.
5 No,_________.
E l Read the text about the Big Barbecue. Put the words in
pie correct order to make questions.
1 the / where / take / does / party / place________ ?
2 does / long / how / last / party / the_______ ?
3 members / do / how / there / get / staff_________?
fl to / party / goes / who / the_______ ?
Q Read the text and answer the questions you wrote in
exercise 3.
1
2
3
4
Q Find phrases in the text which mean the following.
1 talk about a difficulty with somebody________
2 spend time with people in order to have fun________
3 have a good time ________
4 wear informal clothes________
Q Complete the email with the words and phrases in the
box.
as usual anniversary I'm fine enjoy ourselves
special occasion I mean
To:dorota@hotpost.com
Hey Dorota,
How are you?1_______ .We're working hard
2_______ , but next week is our summer barbecue.
.this year because it's Stefan'sIt really isa 3___
25th 4_______ asthe boss ofthe company.
Everyone goes to his ranch at SanJoseand 5_
everyone - even the cleaner! We usually6___
a lot - it's great fun.
Write soon,
Jolanta
The Big Barbecue
Every year 10,000 workers from all over the w orld
are invited to a ranch near San Jose. The invitation
says 'Dress casually, have fun!' Some office workers
from the city go there by bus, workers in other
countries fly there. But nobody wants to miss the
party - it's Stefan Fellow's summer staff party.
Stefan began his software company in 1986 in his
father's garage in San Jose. Each year Stefan had a '<
party for his: employees - first one or two, then ten
or twenty, now over ten thousand. As the company
got bigger, so dM the party - everyone comes to
enjoy themselves, from top managers to the office
cleaner. It gives Stefan the chance to socialize with
all his employees and discuss their problems. And
where is Stefan during the party - where he started
in 1986 - at the barbecue cooking for his guests
and chatting.
10. C Communication strategies }Showing interest
a Put the expressions under the correct heading.
Where isthat? Well Isthat far? That's nice.
That's really interesting Really How interesting.
Um Do you go there often?
A B C
Showing Follow-up Thinking about
interest questions the answer
Q 3 Listen to a conversation and choose the answers.
1 What are the people waiting for?
a a taxi
b a train
c a plane
2 How long is it delayed?
a 40 minutes
b three quarters of an hour
c four hours
3 Where does Mansukh change?
a Munich
b Mumbai
c Scotland
4 Why is Mansukh travelling?
a for a holiday
b to see family
it for work
Listen again and complete the conversation.
Anna: Oh no, another delay!
Mansukh: Sorry?
Anna: The plane is late - there is another delay.
Mansukh: 1 _________isthe delay?
Anna: 45 minutes.
Mansukh: I hope it isn't longer. I have a connecting flight to
catch in Munich.
Anna: Oh really? 2________?
Mansukh: I'm flying to Mumbai.
Anna: Mumbai - how nice. 3 _________ ?
Mansukh: No, my family are there. I'm visiting them for my
holiday.
Anna: How long are you going for?
Mansukh: About two weeks.
Anna: 4________in Scotland?
Mansukh: Umm, no. Well, yes.
Anna: No and yes?
Mansukh: I work at the university - I'm a visiting lecturer.
Anna: A visiting lecturer. That's interesting. 5________?
Mansukh: Solar power - you know, getting electricity from the
sun.
Anna: Oh, really - tell me more about it.
Q Choose the best response to each sentence.
1 My wife works in the same school as you.
a How interesting.
b How terrible.
2 We are going to Egypt next week,
a Oh dear.
b Oh really?
3 I live in London, but my family is in Sri Lanka,
a Do you visit them often?
b Isthat far?
4 My hobby is learning to dance the Salsa,
a Really! You look too old for that.
11. Interaction Rre you q people person?
B
Q Find ten words in the wordsearch to match these
definitions.
1 the friend someone likes the most
2 a small area of a town
3 someone who istravelling in a vehicle but is not driving it
4 a system of things that are connected
5 an activity that you enjoy doing in your free time
6 a group of shops built together in one area
7 not having anyone with you
8 time when you do not have to be at work
9 when someone asks you to do something nice with them
10 an organization for people who have the same interest or
enjoy similar activities
I I
°
B B Y N W •y,? H U U K T S
T.
X J : f : D T V I t * U C A C U
N V I T A T. I p
° N •' Ë H I V
A W M G G B A E S M W U J
E I G H B O U R H Q O D B
I ^ H O P P ■■I N G E N T R E
I ^ R SV:. D N Z Q P Y A D V M
p A : s ~S E N G E R L_ G G H T
I p G D T L - L E V O Q I A F
: C L U W H L H j J N X R H I R
L 0 A O S L u N E N ■ E -I'-’
I G B j A R X M A R F Bis P J :;:6v
I K B 4N G K o X S T M F X G N
I F C N ID A K T* I M E O F F D
B Complete the sentences with the correct form of the
words in the box.
accept surf join get to know
Read the text and complete it with the words in exercise 2.
AVirtual Social
Network...
The Internet is a big place - very big. But
many people want to feel part of a network
where they can 1________people with the
same interests and similar opinions. So just
what is a social network? All communities
have a common point - a favourite hobby or
being a parent. But a social network isn't just
about interests and hobbies. It encourages
communication between people with chat
rooms and discussion forums and these
discussions can take place for months. When
people 2________a social network they start
to meet other friends, then they don't want
to leave. They spend so much time chatting
to friends in the network that they have
less time to 3 ________the Internet looking
for interesting things. Helen Reilly has two
young children but lives in the countryside.
She found a friendly network in OnlineMoms.
There is always someone online to 4 ________
you as a friend/ she says. 'I call it my Internet
neighbourhood'.
1 Serap________the tennis club last year.
2 I'd like you to ________this gift from everyone.
3 Switch off the computer, now - that's enough tim e___
the Internet.
4 Gerry meets all his employees one by one - he likes to
all his workers.
Q Read the text. Are the sentences true (T) or false (F)?
1 Internet social networks share something. CD
2 A community website is about interests and
hobbies only. CD
3 An Internet discussion can last for months. CD
4 When people find an internet community, they
do not want to leave. GD
12. n like, love and Hâté
Q Communication strategies Same or different?
f j Interaction Choosing a candidate
Rdream job
Present simple 2
a Match the jobs with the definitions.
lecturer secretary accountant mechanic lawyer surgeon
This person ...
1 keeps records of how much money a business has received
and spent._____________
2 advises people about the law and speaks for them in court.
3 teaches a group of people about a subject..
4 repairs vehicles and machinery. .
5 deals with office administration, arranges meetings,
answers telephone calls etc, in an office.____________
6 operates on people's bodies to repair or remove something
inside._____________
a Complete the text with the verbs in brackets.
□ Read the text and answer the questions.
1 How many hours does Ben work?________
2 Where does he live?______ -, 1 .
3 Who does he show around? _____________
4 How many people applied for the job?.
□ Complete the sentences with the words in the box.
watch wash go not finish worry
1 Sam's a student - he studies all day and at the weekend he
cars for extra money.
2 A sales person_____________all over the country for their
work.
3 She thinks about herjob all the time - she really_________
about it too much.
4 Anna works long hours - she______
evening.
5 Do you like boxing? Ithink Philippe.
until 10 in the
it too.
The best job
in the world
34-year-old Ben Southall works 12 hours a month and lives on atropical island nearAustralia in a rent-free luxury house
nextto the beach. He gets paid $AUS 150,000 to dothe job. What are his responsibilities?
Ben1___________ (not work) very hard. He 2____________{get up) and goes swimming in the coral reef, he
3 " (feed) the rare tropical fish and explores the islands. Heshows tourists round the islands and
4____________ (take) them diving. Lots of tourists visit the island, butthey 5_ _ _ _ _ _ _ (not stay) there - they
6 ...V (fly) there from Australia and 7___________ (go) back at night. At night Ben 8____________ (write) a
blog about his adventures. How did he get the job?Thejob is part ofTourism Queensland’s marketing - they advertised the
job and 34,000 people applied.The winner was Ben,the person with the bestjob inthe world.
14. C Communication strategies Same or different?
Q | Write answers to mean the speaker thinks 'the same' (S) or
'different' (D).
1 I really don't like cold weather. (S) Me neither .
2 Susan goes jogging every day. (S)_____________ .
3 Franco loves new gadgets. Really? (D)___________ .
4 We're"not happy that we're leaving the old office.
(S).
5 I think the new boss is really nice. (S)_____________ .
6 It's only 11.30 and I'm already hungry. Really?
(D)___________.
Q $) 4 Listen to the conversation and choose the answer.
1 Where are the people?
a in a café
b in a canteen
c in a restaurant
2 Where is the staff away day going to be?
a close to the office
b faraway
c in the office
3 What are they both doing?
a travelling by train
b travelling by car
c staying at the same hotel
4 From what time does the financial director want the accounts?
a last week
b last month
c last year
Listen again. Put a tick (/) in the correct column for each
question. Put a cross (A) if the person says they do not like
something.
W ho... Magda lain
really needs coffee?
likes the away day?
likes travelling?
likes to see everyone?
likes team building
activities?
likes the financial
director?
Q Complete the conversation. Listen again if necessary.
lain: Hi Magda - I'm making some coffee - would you
like some?
Magda: Oh, yes please. Oh, I really need a cup of coffee.
lain: 1 _____________ . How are you?
Magda: I'm fine. I'm looking forward to the staff away day.
lain: Yes, me too.
Magda: But this year we're going to Rochester,
lain: I know, I think it's a bit far to go - 1 don't really like
travelling.
Magda: 2 _____________ . I think I'll go by train.
lain: That's a good idea - it takes hours by car. I know
- I'm driving there. Are you staying at the M
Hotel?
Magda: Yes, are you staying there too?
lain: Yes, I reserved a room quickly.
Magda: 3 ____________ . It's very busy when all the staff
go to the same place.
lain: It's good to see all the staff though.
Magda: Yes, it's good fun. But the activities ...
lain: Like the team building activities?
Magda: Yes, the team building activities.
lain: You don't like them?
Magda: No, not at all.
lain: Really! 4______ ^ ^ ^ Ç ju ik e them a lot.
Magda: ^ h y ^
lain: f ; It's good fun and it's nice to see people relax.
Magda:. Well, I can't relax and have fun. Last yëâtjl was in
thé same group as the financial director.
lain: * Me too^l think she is a really nice perspri.
Magda: Really! 5 . Not at the moment. She's
the reason I neegjgome coffelghow. She wants all
the accounts for last year,
lain: O f ^ c ^ don't have the time to <dothât. j
Magda: SoawMli________ .
15. G l* * * Interaction Choosing o candidate
Q Read the job advert. Are these sentences true (T) or false (F)?
1 Thejob isonly in Australia. C
2 The person needs to write reports. C
Tourist Board
Marketing Officer
Queensland Tourist Board,
30 Makerston Street, Brisbane
Salary AUS $75,000
The Queensland tourist board1 '
a marketing officer to join their exciting and
energetic team.Thejob is based in Brisbane but
involves travel to other countries. Candidates can
2____________ online byfilling in the form
below or they can 3____________ to the
address above.
3 The person needs to know about NewZealand.
4 The person needs a Masters degree.
Job description
• travel abroad to tourism shows
• write reports
• hold meetings
• research market and plan marketing
campaigns
• produce adverts
Candidate description
We need someone with ...
• agood knowledge of Queensland
• good marketing skills
• good internet skills
• ability to research market
Qualifications
First degree plus Masters in Business
Administration MBA
Please complete the 4____________ and
send it together with your 5____________
and a letter saying why you would like the job.
Q j Readthe advert again and complete it with the
words in the box.
j- need write CV apply application form
£ j Complete the crossword using the clues and the
words in the box below.
'candidate customer face-to-face qualifications
experience energetic irregular
2 an official examination that you have passed which
allows what level of education you have reached
4 the things that you learn when you do a particular
job orfexercise
5 someone who buysthings from a shop
6 someone who goes for ajob or takes an exam
I when two people talk to each other directly
3 not happening at regulartimes
1 showing or using a lot of energy
m
17. Q Put the time expressions into the correct group.
August the end of the month 2020 the afternoon Thursday
midnight March 6th 2.30 p.m. the morning lunchtime
a in:
b on:
c at:
B Read the text and answer the questions.
Night shift
„ Nathan goes to bed at 9 o'clock in the morning and wakes up again
1 in /a t/o h 3 o'clock 2-on/,in / atthe afternoon.. He's one of
America's night shift workers. Night shift workers begin '
[ $ ó rif in /M 11 p.m. and finishwork,early 4ion / in / atthe morning. ■
What do these workers do? The main jobs include nurses and
v.hospital doctors, emergency servicesjricluding.police and fire officers
arid ambulante drivers, and.workers in factories.
- But it's hard to stay awake 5 on*/ in / at night and it's.hard to sleep.
; during the day when it's light and. most people are awake. People
want to sleep between midnight ancl 6 a.m., and it's &in / at./ on
4 a.m, that we are at our sleepiest. It's no surprise that 10-20% of
• night shift workers fall asleep in the second half of their shift. '
Nathàn.likes the night shift - he gets better pay and his work
place is quieter. But7 in /a t/o n the weekend, 8 in /a t/ on Saturday ;
and Sunday, Nathan is sleeping while his family and friends are
| having fun. Every year more people are doing night shifts as-working
fife becomes 24 hours a day, seven days a week. I .
1 When do night shift workers sleep?
a at night
b during thè. day
c in the morning ; , ,
2 How-many shift workers fall asleep in the second part of their shift?
| a a half j
b over half
c less than ha'lf
3 When are we at our sleepiest?
a early in the morning ' *
b in the,evening
c late at night
4^ Why do more people do night shifts nowadays? ; ,
a. changes in working life'
b to spena mòre time with their families<
c for better pay . • . 3
Q Read the text again and choose the correct preposition in italics.
Correct the mistakes.
1 Prince wrote the song Nineteen Ninety and Nine.________
2 The year twenty and ten is when my son was born.________
3 Two and thousand twenty is an important year for the company.__
4 Nicole's favourite film is Two Thousand In One: A Space Oc/yssey.
18. C Communication strategies Ways of saying 'no'
a Match the words with the pictures.
smile shake (your head) nod (your head)
B Complete the definitions with the words in the box.
f d a t e contract discussion negotiation
1 A conversation in which people talk about something is a
2 A ____is a particular day of the month or year.
3 A formal written agreement between two people or
companies is called a ________ .
4 A ________ is a meeting between groups of people who
are trying to reach an agreement.
B 4 > 5-7 Listen and choose the correct answer for each
question.
Conversation 1
When didn't Jack understand something?
a in the meeting
b in the presentation
c in the negotiation
Conversation 2
Where are Pete and Anne having a tour?
a the factory
b the office
c the school
Conversation 3
What isAysha calling Tom about?
a the chance to win a car
b the chance to win an apartment
c the chance to win a holiday
Q Listen again and complete the extracts from the
conversations.
Conversation 1
Jack: Look, there are two or three points I still don't
understand. Perhaps we could have coffee and go
over them?
Karen: Oh, 1
2
with someone else now. Perhaps
Conversation 2
Pete: Do you have any more questions before we finish's
Anne: I don't3 ________ - 1think I 4_____ need.
Pete: OK, good, well if you think of anything else, just send
me an email.
Conversation 3
Aysha: I'm calling about our special offer.
Thanks, but I'm 5 _ _ ______right now.Tom:
Aysha:
Tom:
Aysha:
Tom:
Aysha:
Tom:
Aysha:
We have six luxury holidays this month for people
spending over £3,000.
Oh that's nice.
Are you interested in this?
Well, I'm just going out now—could we 6________ ?
It will only take a minute of your time and you could
win a holiday.
I'm afraid 7 ____
All you need to do is register...
Q j Match the questions and answers.
1 Can I speak to Claire? a
2 Tired? b
3 Do you know David? c
4 Could you fix my computer? d
No, not really.
I'm afraid I can't - it's too old.
Sorry, she's not here today.
Not really - I'm just sitting
down for a minute.
20. D Comparative adjectives
H Superlative adjectives
Q Communication strategies Offering help
Q Interaction The best way to help
Time of your life
fì Comparative adjectives
aComplete the table.
Adjective Comparative
rich 1
poor 2
happy 3
noisy 4
modern 5
traditional 6
boring 7
interesting 8
far 9
bad 10
thoughtful friendly
interested in easy to talk
colleagues to
0 | Readthe article and tick (/) the adjectives to describe
what Patti and Costas think of their managers.
Patti thinks her...
traditional
male
manager is
female
manager is
Costas thinks his_
direct
male
manager is
female
manager is
( 3 Read the article again and complete each sentence with a
comparative adjective.
1 Patti thinks Janet is_______ than Paulo, (modern)
3 Patti thinks women are_______ managers than men. (good)
2 Costas thinks his male manager is_______ than his female
manager, (direct)
4 Costas thinks his American manager is_______ to talk to.
(difficult)
5 Costas thinks men are_______ managers than women, (bad)
Are women
better bosses?
Its an.old question - who managespeople better, afemale
manageror amale manager?We askedtwo peoplewith
male andfemalemanagersfor their experiences.
My mginbossis aman
butthe companydirector I
is|fwoman, so I have
''experience ofbothways of
management- andthereis
[ certainlyadifference. My
boss- Paulo- ismoretraditional. He likesto make all
the decisions. Our companydirector - Janet- isdifferent.
Sheisfriendlier andthinks abouther employees more
thanPaulo. I thinkJanetis abettermanagerandwomen
arebetter managers.
i
H I
Youknow, I havetwo bosses
- oneman andonewoman.
Ourwomanmanageris
in New York, themanis
in London. We seeour
London managermore
often thanourAmerican manager.When I thinkabout
them, purwomanmanageriseasierto talkto andismore
interestedin her colleagues- whattheydo,their families,
etc. Our maleboss isdirect - helikesto find answersto
problems - byt he canmakepeople angrymore quickly
thanourLondonboss. In myopirtionlwomen managers
arebetterthanmen.
21. Bì Superlative adjectives
O Match the words with the pictures of people of different ages. S Read the article and complete it with the correct form
of the adjectives in brackets.
middle-aged man teenager baby
adult child elderly woman
E l Complete the table with the superlative form of the
Hrijectives.
Adjective
young
great
lovely
dangerous
«citing
Qood
Superlative
gneatest
2_______ .
3_______ ■
most exciting
lilBiiiiBpg
What's the 1 . (easy) thing to do with your
time? Watch TV, play PC games? The easiest things
may be the 2 ... -'•(bad) things you can do! It's
time to do something before it's too late. Here are
five things to do before you're too old to do them.
1 Climb a mountain ^ find out which is the I B Mm,
(high) hill in your country and make plans to get to
the top.
2 Learn a new language —can you communicate
in another language? English is the 4_______ (fast)-
growing language, but it's not the most widely
spoken language in the world - that's Mandarin *
Chinese.
3 Buy a sports car^ the 51 _(expensive) cars in
the world are Bugattis or Lamborghinis, but you can
buy cheaper sports ciars.
4 Travel - tourism is the world's biggest industry
and there are plenty of places to see - the 6.
(popular) destinations are France, Spain, America and
China.
5 Write a book - everyone has a story - what's
yours? Who knows, it could be the 7 _______ (good)-
selling novel of the year.
Q | Read the article again. Are these sentences true (T) or
false (F)?
1 One of the easiest ways to spend your time
isto watch television. o
o
CD
CD
2 The most widely spoken language in the
world is Spanish.
3 Tourism isn't a very big industry.
4 China is a popular place to visit.
E ) Choose the correct form of adjective in the
sentences.
1 Cartier is the most expensive / expensivestjewellery in
the world.
2 The most boring / boringest person I have ever met is
Rachel.
3 That dress is prettierer/ prettierthan the other one.
4 Carl thinks Real Madrid is the bestest/ bestfootball
team in the world.
22. C Communication strategies | Offering help
Q j Match the charities with the descriptions.
1 This organization helps animals._______
2 These people help people who are hurt..
3 This organization helps elderly people._
4 This organization helps children._______
Q Match the words with the definitions.
1 donate a an organization that collects money and provides
help for people who need it
2 charity b something a person has used or worn before
3 volunteer c to give something to a person or organization
that needs help
4 nearly new d someone who offers to do ajob without beirigOfi;
paid or forced to do it
S Decide which sentences are offers (O) and which are responses
to offers (R).
1 GD Thanks for the offer, but we're OK. R
CD I'd like to help._______
CD Do you need any volunteers?.
CD That's really kind of you._____
CD Would you like me to do anything? _
CD That's really helpful, thanks_______
CD Can I help your organization?______
CD That's really useful, thanks._______
CD I could help too._______
10 CD Saturdays are perfect. See you then..
Q >))8-10 Listen to three conversations and
tick (/) the sentences in exercise 3 you hear.
S «) Listen again. What do the people want
to volunteer for?
Conversation 1 _____ __
a gardening at the hospital
b collecting books
C gardening at the school
Conversation 2 ± c
a working in a charity shop
b working with elderly people
c working with children
Conversation 3 _ ______
a running for charity
b helping a charity run
c helping deliver food
23. D K&iInteraction The best way to help?
B
a Complete the table.
Adjective Comparative Superlative
small 1 _ _ _ _ _ smallest
great 2 ________ 3 ________
risky* riskier 4 ___________
expensive 5 6________
bad 7 _... worst
good 8_______| 9
* risky = dangerous
0 1 Read the article and match the headings with the
paragraphs.
a Helping lots of people
b How to help poor people
c Why banks don't give poor people money
1 ■
When you have money, it’s easierto get more money-
banks are more interested in giving money toyou. But
what about poorer people? What is the best way to
E help them? Some people say that giving money to poor
> people is the best way, but this only helps for a short
time. Tohelp poor people for a longertime, they need the
■■ same banking;as other people.
- But banks do not like giving money to poorer people- it’s
' riskierand the amount of money they need is smaller and
it’s,more expensiveto give small amounts of moneyto
lots of people. So the poor people gp to moneylenders _
; -"rthe most expensive and the worst people to borrow •
t. moneyfrom.
'3 * ; . • s
Butthere is adifferentway. Inthe 1970s, microfinance
- banks started. These banks are charities. They give .
smallerarhounts of money to greater numbers of people
<'-rthey don’t give $1,00.0to one person, they give $100 .
; .¿o10 people. With thte money, poorer peoplehave a
better chance of startingtheir own business and help
themselves overalonger period.-
B Read the article again. Are these sentences true (T) or
false (F)?
1 Giving money to poor people helps them for a long
time. CD
2 For banks, it's expensive to give small amounts of
money to people. CD
3 Poor people pay more to get money. CD
4 Microfinance started in 1917. CD
5 People start their own businesses with the money. CD
Complete the sentences wrth the comparative or
superlative form of the word in brackets.
1 It's_______ to get money when you are poor, (difficult)
2 Money lenders are not_______ people to borrow money
from, (cheap)
3 Giving money to poor people is_______ way of helping
them, but not_______ (quick / good)
4 Banks give_______ amounts of money to ________
numbers of people than microbanks, (large / small)
Q | Find adjectives in the wordsearch which mean the
following.
1 feeling physically relaxed
2 very nice, attractive, or pleasant
3 believing in doing things the same way as your parents or
grandparents
4 not interesting in any way
5 not interested in working
6 to take a letter or a parcel to a place
L U R B P T S Q T A N
C O M F O R T A B L E
Y S O B A A I X S Q V
A D L F B D M X T K K
S D D E L I V E R M P
Z B B K W T V K Z M G
Y O Y H E X X " B Q N E P
P R N G Lfe O V E 2 Y B
U I B D P N X W A R P
B N E Z V A P K Z O D
M G M Q B L Y K Y V R
B
24. f f j there is / there are
D Imperatives
fü Communication strategies Asking for help
Q Interaction Welcome to the trade fair
Vou are here
a Match the places with the activities.
1 gym a a place to eat
2 conference hall b a place to swim
3 pool c a place to see a show
4 restaurant d a place to meet people
5 theatre e a place to do exercise
QRead the text and choose the correct answers.
1 Where is the Desert Cave Hotel?
a in America
b below ground
c on the coast
2 How many places are there to get food?
a two
b three
c five
3 How many shops are there?
a 2
b 25
c 170
□ Choose the correct form of be to complete the
sentences.
1 In the hotel, there is / are all the things you find in a
normal hotel.
2 There is / isn't a lot of noise in the hotel rooms.
3 There is / are a gym to do exercise.
4 There isn't/ aren't lots of spas in the shopping centre.
Q Read the sentences and label the diagram.
There's a café to the left of the restaurant.
The restaurant is opposite the reception.
The pool is in the middle of the gardens.
The reception is next to the main door.
The elevator is to the right of the reception.
M Where i#theb§st
'* place for a hofel g
^to sleipMlot iga
*d§ normal hotel room
f many guests saythey
Asleep best irrtheit. ?
,Underground room in
Desert Cave hotel-,The hotel is in anAustralian^:
! desert, about 830 kilometres from Adelaide in the town
of Coober Pedy.At the Desert Cave hotel the guests
live and sleep more than six metres underground and
the hotel rooms are very quiet because of this. You*can
find everything herethat there is in a normal hotel.You
can do exercise in the gym then relax in the spa; there
a is a pool to swim in and Here are two places to eat-a
restaurant or a café.Youcan go shopping too - there
■ is a shopping centre underground with 25 shops. For
busirpss people there is a conference hall that holds
f<morethan 170 people and in the evening there is a
theatre to see a show.
25. URBES Q
Dear Jemma
Good to hear you are in Hargate for the weekend. Let's
"meet during the conference - there's a great little café
‘near the conference centre. From the conference to
.go right down Main Street. Don't to go away from the
;river - walk towards it. You can see the railway station in
¡¿front of you - stop at the corner and look right, the café
is next to the bus stop. Seeyou there at 5.00 - don't to
be late.
Jane
past right cross go straight on next left next to
Be careful! Stop it! Don't touch it! Listen! Go away!
Q Read the conference brochure and answer the questions.
1 Where is the conference centre?________
2 How far is it from the hotel?________
3 When do the speakers start?________
Q Look at the map and complete the directions to the
conference centre with these words.
Hargate
1 Someone is doing something wrong.________
2 A small boy wants to cross a busy road.________
3 You don't like cats, and one comes near you.________
4 There is ink on the desk.________
5 You want to tell someone something.________
fjjj| Put the imperatives in the sentences in the correct order.
1 quiet/ please / be. I'm listening to the presenter.________
2 It's hot in here, open / window / the / please.________
3 cin e m a /g o / the / past and walk straight on.________
4 now / talk / t o / don't / me. I'm very busy.________
Novobiz Conference
information pack
s Read the email and find three mistakes in the use of the
imperative.
Q Match the imperatives with the situations.
Welcome to the fifth Novobiz Conference! This
year we are in Hargate at the wonderful conference
centre. All presentations begin at 9.00 a.m. and end
at 4.30p.m. The conference hall is in the centre of
Hargate next to the River Avon. To get there from
the Palace Hotel you turn
1_______ into Camphill Avenue and 2________ for
100metres, then 3_______ the road and go 4______
the park for 50 metres. Take the 5_______ and
walk for another 50metres - you can see the
conference hall in front of you,6_ _ _ _ _ the river.
Palace Hotel
m
26. C; Communication strategies Asking for help
Q j Read the sentences and decide if they are asking for help
(A), saying thanks (D or responding to thanks (R).
1 You're very welcome.________
2 Excuse me, isthe meeting point near here?________
3 That's very helpful, thank you.________
4 That's OK - my pleasure.________
5 Oh, we're here. Thanks for your help.________
6 Can you carry this bag, please?________
7 Can you tell me where the reception is?.
8 Thanks a lot.________
9 No problem at all.________
E3#11Listen to a conversation and choose the correct
Listen again and put the conversation in order.
Rosa: Thank you very much. o
Bruno: Sure - what is it? o
Rosa: I'm a bit lost. I want to go to a seminar-
I'm looking for the Richmond room. O
Rosa: Excuse me, can you help me? CD
Bruno: Oh, that's downstairs. CD
Bruno: No problem. Have a good day. CD
Rosa: Downstairs. CD
Rosa: Thanks. a
Bruno: Yes, go to the bottom of the stairs and turn
left - it's straight in front of you. CD
Q | Make these sentences more polite.
1 Come here.________
2 Tell me where the lifts are.________
3 Give me a coffee.
4 Hold my briefcase for me.
5 Pick up that pen for me. _
□ Match a sentence from each box to make conversations.
A Can you tell me where the restaurant is?
B Can you help me with this projector?
C Excuse me, can someone please tell me when
the film starts?
1 Where are the people?______
a ata party
b in a conference
c at a concert
2 What does Rosa want to find?
a the meeting point
b a café
c a seminar room
3 Where is it?________
a on the same floor
b upstairs
c downstairs
1 Don't worry. I'll let you know.
| 2 No problem. You just need to switch it on here.
| 3 Yes, of course - the food is very good there too.
Thanks a lot - 1can't wait to see it
i Thanks, I'm really hungry.
ii That's very helpful, I can start my
presentation now.
27. D f&áInteraction ] Welcome to the trade fair
Q Read the text and tick (/) the conference centre facilities the text mentions.
I
ffioB oB oB oO
The Newark City Conference Centre is
in the middle of the state and has every
modem facility you can ask for. First,
the main hall can seat around 1,120
people with excellent sound so that
everyone can hear the speaker. There
are small rooms for group meetings of
up to 20 people and seminar rooms for
over 30 people. You can register your
visit at the registration desk or you can
register online.
You can also register online at our
four star hotel above the conference
centre. Visitors can get from their room
to their conference by elevator so they
don’t waste any time in the morning.
There are many facilities here including
three restaurants and two cafés. There
is a gym for active people and a pool
for people to relax.
The conference centre is about one
kilometre from the city centre and
about 10 kilometres from the airport.
Q Read the text again and complete the table..
main hall 1 _______ 1,120 people
seminar rooms v 2 over________people
meeting rooms 3_______ 20 people
distance from city 4about_________ km
distance from airport 5_ _ _ _ _ 10 km
Q Cross out the word which doesn't belong.
1 please hotel thanks excuse
2 near station far opposite
3 spa bedroom gym pool
4 right left second straight
Q j Find words in the text in exercise 1 to complete the crossword.
Across Down
3 rooms, equipment, or services 1 a class for a small group of
that are available in a place people
4 a large room for meetings or 2 a place to meet people
dances 5 SOmeone who gives a talk to
6 where visitors to an a group of people
organization go first -» i u
3 3 ------- 7 a place where you can swim
and relax
m
28. IQ Countable & uncountable nouns
0 some and any
|3 Communication strategies Making suggestions
Q Interaction Asking about products
Buying and selling
fl Countable and uncountable nouns
Q Complete the quiz with how much / how many.
Coffee Quiz
It's the world's fevourite drink/
bu t1_______ do you know about coffee?
1 Where was coffee.first used as a drirtk?
a .'Africa' • .. .. . I .
b America
c Europe
2 2 ■* flowers arethefe on a coffee tree?: ■
a 3,000 .
b 13,000
| c 30,000
3 ; •cups of coffee do Americans drink every day?
a 400 million A "
‘ b 40 million N
c ;4 million.
4 4. H i
a 100
b 42
c 18 3
coffèe beans are in ari espresso?.
5 Wfjich country in Europe drinks the most coffee evety year?
5 a Spain -r.. jLffiSiiy z «£-?v g / a™ * ■ '
b Turkey •
. c Norway ; . ’
6 £ ~ - ofhe world's Supply of coffee comes from
Central arid South America?
a I ; Q
. b ' 3 0 % s * fSBG j I - - | .
■ c 60% ■' ,« ;
7 V^here does the most expensive coffee bean come from?,
a ¿Africa
b Indonesia
' c Jamaica
,coffee beans do producefs use to make half a
kilo otcojïee?
a 30-40
b 30Ö-400
c 3,000-4,000
Q Now do the quiz to find out how much you know about
coffee! Check your answers at the foot of the page.
Q Correct the mistakes in these sentences.
1 Do you take milk in your tea? How many?_______
2 How much brothers and sisters do you have?_______
3 I like to drink a tea in the morning._______
4 Can I have glass of water, please?_______
5 Let's go to the theatre tonight. It doesn't cost very many
money._______
6 How many a kilometres is it to Paris?_______
Q Put the food and drink into the table.
chicken beef lamb cola tuna cod carrot
tea onion apple salmon orange yoghurt
butter hot chocolate cheese potato
fruit juice water banana coffee
Drinks
hot cold
Food
fruit vegetables dairy fish meat
m
29. üsome and any
Q Put the words under the correct heading.
grey small oval metal blue large paper brown medium
square plastic rectangular
Size Colour Material Shape
□ Complete the catalogue descriptions with the words in the boxes.
ip lS p Q g
Ecolight
0
large small glass
^Rreryone likes to have attractive and unusual things - now you can
f havgthese and help to safe the planet. Here are our twg top must-
havegadgets: the Ecolight and the Treetop. The Ecolight is*a night light
^ i t gives just enough light to see in thedark. This1 ________ nightlight
i^grtly 5 pm tall but gives out a 2 - amount of light. It’s made?
ftom a new kind of plastic and 3 . . .
Treetop
brown rectangular wood
Forbusiness people, we have the Treetop. For a fashionable laptop f
case, try this: it’s made of natural4_______ and is 5 .'" like your
Qaptop. The colour is 6 < , of course! It’s very unusual and very
;cool.
Q Read the text and complete the diagram.
Everyone spends money when they go shopping,
b u t1 ■ people can earn hundreds of
pounds shopping. They secretly test products
from hotels to garages. Companies ask mystery
shopper agencies to secretlytest any products or
services they would like to improve. The agencies
then employ people as 'secret shoppers'. You can
earn from £5 to £10 just for eating in a restaurant,
staying in a hotel or trying
2 ... supermarket food. In return, the
agency asks you to complete a questionnaire or
write a report on the quality of the service or how
good the product was. The company uses that
feedback to improve their product or service.
It's good work for people who want to choose
when and where they work - they can goto
3 company that wants to be tested.
People give their name to an agency and they
can say 'no' to 4_____ _ job they don't want.
5______ jobs are more interesting than others
- the mystery shopper could be staying at a
five-star hotel or they could be at a train station
counting how many trains are late.
Q | Read the text again. Are these sentences
true (T) or false (F)?
1 You can earn a lot of money working as a
mystery shopper. CD
2 Mystery shoppers write questionnaires. CD
3 Mystery shoppers can choose where
they want to work. CD
4 The work is not very interesting. CD
Complete the text with some or any.
The secret shoppers
30. C; Communication strategies j Making suggestions
Q j Decide which sentences are suggestions (S), saying
something is available (A) or not available (NA).
1 We don't have an 8GB USB drive._______
2 You could try a 10 GB drive._______
3 Ithink we've got it in our warehouse._______
4 How about two 4GB USB drives?_______
5 Yes, we've got that item in stock. _______
6 I'm sorry, I'm afraid we're out of stock._______
□ 4)12 Listen to a conversation. What kind of case are Jay
and the shop assistant talking about?
EH Listen again and choose the correct answers.
1 Who does Jay want a case for?_______
a himself
b his sister
c a friend
2 Does he know what colour his sister likes?_______
a yes
b no
c he can't remember
3 The plastic case is_______ the metal and leather case.
a more expensive than
b the same price as
c cheaper than
4 Where is the red case?_______
a on order
b out of stock
c in stock
5 When will the case be in the shop?_______
a the day after Jay's sister's birthday
b the same day as her birthday
c the day before her birthday
6 What colour does the shop assistant suggest?_______
a black
b pink
c blue
Q $) Complete the sentences from the conversation.
how about in stock (x2) what about
have it out of stock
Emma: Certainly, sir. 1 ^
_
black? A lot of our cases are
black.
Jay: I don't think she really likes black.
Emma: 2 _______ red?
Emma: I'll just check that it's 3 _____ __- one minute.
Jay: Ooh, I hope it's 4____________ .
Emma: Oh, I'm sorry sir, it's 5 ________ at the moment. We'll
6_______ back in stock on Monday.
31. D * * * Interaction Asking about products
Q | Look at the pictures and complete the crossword with the
types of container.
Across
Down
/ V J
Look at the chart and make sentences about what Nicole
and Ali eat and drink.
Q Read the article. Which foods does it mention? Tick (/)
the foods in the box.
pasta O chocolated) fruit CD cheese ( )
vegetables CD soup CD olives CD
Food for thought
When you're buying your food, you can't always ask
about what's in it - in the supermarket, for example,
you can't usually ask 'How many calories* are there in
this pizza?' Which food is good for you and which food
is bad is sometimes easy to decide. Chocolate -bad
for you; fruit and vegetables- good. But knowing what
is good and bad isn't always so easy. For example,
olives are low in fat but are often high in salt.
For tins of food like soup or drinks like cola, reading
food labels isn't always so simple. To help people
stay healthy, food in the UK is labelled like a traffic
light: green = good for you; yellow = OK to eat this
sometimes; red = don't eat this food often. A red traffic
light will show you that the food has a lot of sugar,
salt or fat in it. Traffic light colours on food help you to
control what you are eating. So now you don't need to
read the labels or ask someone about food products -
you can see what is good for you quickly and easily.
* calorie = the amount of energy a particular food can
produce
Read the article again. Are these sentences true
(T) or false (F)?
1 It's easy to tell which foods are bad for you. CD
2 Olives are often salty. CD
The yellow traffic light colour means you can
eat this food often.
4 Traffic light food labels help you to control
your diet.
P
CD
Nicole ;; burger
pizza
cola
Ali vegetables
chicken
water
MON
/
/
/
/
TUES
/
/
/
/
WED
/
/
/
/
THURS FRI
/
✓
/ /
/
/
/ V
SAT SUN
/
1 Nicole eats burgers four times a week
32. DModal verbs: can, have to, should
' { j Modal verbs: Question forms
Q Communication strategies Giving instructions
Q interaction Surviving in a strange city
Rquestion of survival
1 The main injuries are because_______ .
a people do the same movement many times
b people work in offices
2 People working with computers should take
breaks every_______ .
a half an hour
b quarter of an hour
3 Office workers need_______ .
a big computer screens
b natural light
4 Special keyboards can_______ .
a stop wrist pain
b tell you when to have a break
Q j Rewrite these sentences with the verbs in brackets.
1 It's necessary to take breaks from their computer every 15
minutes. Employees_________________ . (have to)
2 It's a good idea for planning to include health and safety.
Planning_________________ . (should)
3 It's possible for software to tell employees when to take a break.
Software__________________. (can)
4 It's a good idea for managers to stop injuries before they
happen. Managers_________________ . (should)
Watch out! How to stop
injuries at work
What's the main injury in the workplace? Believe it or not it's back
pain, wrist pain and neck pain from doing the same movements
again and again: typing/filing and lifting. Employees working in
an office at the computer all day can get backache and wrist pain.
They can develop problems with their eyes unless they take breaks
from their computer every fifteen minutes.
But managers can stop these injuries before they happen. It's
part of a manager's job to plan and it's a good idea for planning
to include health and safety. Office workers have to work with
some natural light and their computer screen should be about 50
centimetres away. They should sit straight with their feet on the
floor. It's possible for software in their computer to tell them when
to take a break and special keyboards can help prevent wrist ache.
Every manager must look around for where accidents can
happen. It's a good idea to try to stop injuries before they happen!
Q Label the parts of the body.
Q Tick the words that go together.
1 neckCD back CD eye CD ache
2 shoulder CD head CD wrist ( ) pain
3 eye CD back CD head CD problem
□ Read the text and choose the correct answer
according to the text.
! H
33. B Modal verbs: question forms
QQ | Read the text and choose the correct verb.
Diving for oil
The lifestyle of an oil rig diver is exciting. They travel the world working on
pipelines and rigs. They1 can/should be working in the North Sea one
week and the Gulf of Mexico the next. In an oil career, you 2 can/have to
go where the work is. Jobs are usually for a short fixed period of time, so oil
rig divers 3 can / should always be looking for the next job. Some divers are
specialists with cutting equipment, but they have to do special training for
this.
■ A diver's work is always different, but in general they 4 should / have to
be ready for work at all times and have to dive a lot. Deep sea divers have
to be very fit and 5 can /should be serious about their work because it can
be very dangerous. At the same time, divers often love their work because
it can be a great adventure and there are not very many slow days.
1 3 Match the words with the definitions.
rig pipeline fit specialist lifestyle
1 ^someone who knows a lot about a subject_______
2 a large structure that is used for getting oil or gas from
under the bottom of the sea_______
3 the way that someone lives_______
4 healthy and strong -
5 pipes used for carrying a liquid or gas over long distances
Q | Read the text again. Are these sentences true
(T) or false (F) according to the text?
1 Oil rig divers work in one place. CD
2 They get jobs for a longtime. CD
3 Some divers use special equipment. CD
4 Divers should be ready to work any time. CD
5 Divers don't have to be very fit. CD
6 They often have to wait for something to
happen. CD
Complete the questions in the dialogue with
the verbs in brackets.
Bert: Now when we go into the computer
repair section, be extra careful.
Ernie: W hy1 _______ be extra careful?
(have to)
Bert: Because it's very, very clean in there.
Ernie: 2________| touch the equipment?
(can not)
Bert: No, you should not touch anything.
Ernie: 3 ________wear special clothes? (have to)
Bert: Yes, here you are - it looks a bit like a
space suit.
Ernie: 4________ I put it on now? (should)
Bert: No, wait until we go into the next room,
then put it on there before we go into the
repair room.
Ernie: And what's this? 5 1 ■I ' ... ‘
wear this too? (have to)
Bert: Yes, you put that over your hair.
S Complete the sentences with the words in
the box.
cover expenses standards overtime
1 Here's five pounds - that should_______
the bill.
2 And now for your leaving present - a round-
the-world-cruise, all_______ paid - you can
leave your money at home!
3 A I'm working this weekend.
B Never mind. Think of the_______ you'll
get paid.
4 Look at all these mistakes._______ are going
down in this factory.
34. C Communication strategies ] Giving instructions
Decide which sentences check understanding (CU) or
show understanding (SU).
1 Yes, that's clear._______
2 OK?_______
3 Any questions?_______
4 No, everything's fine._______
5 Do you have any more questions?.
6 No, that's all very clear._______
01 Match the words with the definitions.
1 press a to fasten something
2 beep b to shine brightly for a short time
3 flash c to push a button or switch in order to
make something work
4 lock d to do whatever you need to do in
order to be certain about something
5 make sure e to make a short high noise
01 Match the instructions with the pictures.
Q ^ 1 3 Listen and put the instructions in order.
Q | $) Listen again and complete the sentences.
1 Look,_______ to check is where the fire extinguishers are.
2 And_______ to check is that they are fixed properly.
3 And_______ to make sure that people can see them. OK?
4 Put them on the fire extinguisher right now,_______ check
that it's not damaged.
5 And the pressure?___ to check is the pressure.
6 We'll check the smoke alarms
1 Check the extinguisher is in the correct place._______
2 Look at the pressure and make sure it is correct.________
3 Make sure people can read the instructions on how to use
the extinguisher._______
4 Check the extinguisher is not damaged._______
5 Make sure people can see the extinguishers._______
■
36. ¡fjj much / many / a lot of I lots of
H have got, need, need to
Q Communication strategies Reacting to news
Q Interaction On the move >
Favourite places
fì much / many / a lot of/ lots of
Q Match the words with the definitions.
Architecture Climate Culture Nightlife
1 all the entertainment that is available in the evening in a
town_______
2 the style and design of buildings_______
3 the typical weather conditions in an area_______
4 the ideas, behaviour and beliefs of a society_______
B Read the city guide and complete the article with the
headings in exercise 1 .
The UK's third most
visited city
It’s title home of the world’s richest football club, it started
the industrial revolution, it has the UK’s largest university
and it’s the third most visited city in the UK with over 900,000
international visitors a year. Where is it? Manchester! I
i_______
Manchester has a lot of 19th-century buildings - they were
old warehouses but are now fashionable flats. There are also
lots of modem buildings like the Lowry Centre and Urbis, the
museum of city life.
2 . *
The city is not only famous for its football teams -
Manchester United and Manchester City - it has many
wonderful art galleries and museums like the War Museum.
Manchester is also known for its music - much of it from
groups like Oasis, the Smiths and New Order.
3_____ _ ®
But it is not only well known for its many cultural
attractions. Manchester is famous for its cinemas, theatres,
and other things to do in the evening, with several
restaurants and cafés along Canal Street.
4
Many people remember the city for one thing though - the
rain. The city is warm in summer and cold in winter, with a
lot of rain - 806.6millimetres a year on averagé. This doesn’t
stop the people and students in Manchester having a good
time though!
fjjjg Complete the questions with many or much.
1 How________ people visit Manchester from overseas
each year?
2 How___
3 How___
4 How
.museums does the article mention?
restaurants and cafés are on Canal Stree
does it rain in Manchester?
Q Read the article again and answer the questions in
exercise 3.
1
a Complete the sentences with many, much, a lot or
lots of.
1 There are_________ students where I live.
2 Does it usually rain so_______ here?
3 How_______ does a taxi cost to get to Canal Street?
4 I don't know_________about Manchester.
5 What people! I didn't know there were so
Manchester City supporters.
o
37. 8 have got, need, need to
Q Put the letters in order to make words and write them inthe
correct column.
rrromi amarhicr koeroc rardoweb asfo
wcmoarvie aridshshew turacnis urg
kitchen bedroom living room
E l Match the words with the definitions.
prosperity a
reputation b
harmony c
¡Creativity d
flow e
philosophy f
a liquid
when people are not arguing or fighting
d when people have a lot of money
ideas about life and how people should live
something
Q Read the article and tick (/) the true sentences.
1 We can make our lives better by organizing where we live
2 A house has eight areas in Feng shui.
3 Furniture can stop the flow of energy.
4 People with organized spaces have a lot of stress.
o
O
Ü
o
Our space, our lives
Most of us live and work in spaces that are
nqlgveiy well organized. But where we are
affects how we feel. When fte organize our ;
spaces better, we can improve our lives. -
The (Chinese philosophy of Feng Shui says
we need to organize our living and working
¿spaces to help us feel and work better. ‘
V r With Feng Shui we need ¡to think of
spaces as places on a m&p, known as a
'bagua' map. Each part of the map has nine
areas¿f life: health, reputation, friendship,
creativity, travel, career, knowledge, family
aFp prosperity. When you have money
problems for example, you need to'think
;about the prosperity area - you. need to have
water and wdbd in this area.
Where you,put your furniture affects the
flow of energy in the house or office. Here
are some tips for your office: ys
• If you've got lots of furniture, you need to
leave space between the tables and chairs. |
• Don't put your desk with your back to the
door-you need to face the door.
• Have you got a picture of a lake or the
sea? Put thi^ on your office wall.
• If you've got a plant, put this in your
office.
EvenJor people who don't believe in Feng
shui, it shows that people who have got
clean arid simple Workspaces have less
stress, can think more clearly and be more
productive.
Q j Read the article again and complete the
sentences with have got, need or need to.
1 To work and feel better w e_______
organize the areas we live and work in.
2 People who don't have enough money
think about the prosperity area.
3 Good areas of prosperity_______ a
picture of water on the wall.
4 In rooms that_______ a lot of furniture,
you_______ a lot of space between the
furniture.
5 You___
door.
put your desk in front of the
Reputation
Red (Fire)
Career
Black (Water)
a
38. C Communication strategies Reacting to neuus
Q j Complete the sentences with the words and phrases in the
box.
Q | $) Listen again and choose the correct word to
complete the sentences.
trade show exchange visit rude vegetarian
1 Jane doesn't eat any meat, she's_______ .
2 Are you coming to the_______next month? Lots of companies
are showing their products there.
3 I'm going to work at our office in Japan, and a Japanese
employee is coming here - it's an_______ .
4 You're not polite at all, you're a very_______ person!
fjjjjl Match each phrase with one of the pictures.
1 abought a new computer CD b broken my computer CD
2 a cleaned his car CD b crashed his car CD
3 a lost her sandwiches CD b likes her sandwiches CD
B > $ 14-16 Listen and tick (/) the situations in exercise 2
you hear.
Conversation 1
Tanya: Look at this.
Steve: What?
Tanya: Come here and look.
Steve: That's 1 cool/ nice / great! What is it?
Tanya: It's my new PC.
Steve: Where did you get it?
Tanya: Well, when I went on the exchange visit to
the Japan office, they took me to a trade
show.
Steve: That's 2 cool/ interesting / great. So you got
it at a trade fair?
Tanya: Sure - direct from the manufacturer so it was
cheaper than normal.
Steve: Well done - nice laptop.
Conversation 2
Sofia: Francesco, you look a bit down, what's
going on?
Francesco: It's my car.
Sofia: You've finally cleaned it?
Francesco: Don't joke.
Sofia: Oh, what happened?
Francesco: I crashed it into the back of another car.
Sofia: Oh, that's 3 cool / terrible / too bad!
Francesco: And the other driver was very rude to me.
Sofia: Oh dear.
Francesco: He said I should take my driving test again
and to get on the bus in future.
Sofia: That's 4 wonderful / terrible / too bad -
there was no need to be rude.
Conversation 3
Caterina: Turgut, have you seen my sandwiches?
Turgut: Uh, they were on your desk.
Caterina: Oh, it's OK - found them, they were on my
chair.
Turgut: That's 5 a shame / wonderful/ lucky.
Caterina: v' l can't eat the food in the café - it's all meat,
and I'm vegetarian.
Turgut: That's 6 great/ terrible / too bad. But
it is healthier to be vegetarian.
Caterina: And cheaper.
a Decide which response isfor good news (GN) or
bad news (BN).
1 That's too bad._______
2 That's nice._______
3 That's interesting._______
4 That's wonderful!_______
5 That's terrible!_______
6 That's great._______
7 That's cool._______
8 That's a shame.
9 That's lucky.___
39. D ^ Interaction I On the move
Q j Find words in the wordsearch for these definitions.
1 very, very good
2 doing well
3 different levels in a building
4 to say you are not happy about something
5 apartments
6 area away from the centre of a city
O
o
M
M
A
M
A
N
T
A
M
A
N V
U
Q Match the words with the definitions.
1 design a a group of people who work together
2 team b how well made something is
3 quality c something that is made and sold by a company
4 product d the way that something is planned or made
Q Read the article and decide which isthe best title,
a Well designed!
b Too successful!
c Moving your company
French industrial design company fFG isvery
’ successful - it has many products and a lot of
orders. The company started in a small factory
in Lyon making things for the kitchen to a much
better standard than the other companies.
Jean Michel, the director ofthe company is
also a designer and all IFG’s products are of
excellent quality. IFG is now a multinational
company but it is still inthe same factory - there
are too many products for the warehouse, and
there are a lot of machines, but IFG needs more.
Finally, the design team is getting bigger and
there are too manypeople inthe design office.
And this isthe problem - IFG istoo successful.
Read the article again and choose the correct
options below.
1 The company makes things for the garden /
kitchen / garage.
2 The company director also designs products /
works in the factory/ comes from Lyon.
3 IFD is a(n) local/ national / international
company.
( 3 IFG have three possible options for relocation
but it is not an easy choice. Match each option
(1-3) with a problem (a-c).
Options
1 Move the factory to Asia and keep the design ,
office in Lyon - IFG can make their products a lot!
cheaper.
2 Build a new factory - a lot of the IFG employees
are good workers and work well.
3 Move the office and the factory to Asia.
Problems
a Many customers buy IFG products because itfs
a French company. Moving production from Lyon
could decrease sales.
b Communication problems - the company has a
lot of products and they can't control production
so well.
c It's expensive to build a new building and there
isn't a lot of land in Lyon.
o
40. IQ Past simple be
. { j too small / not big enough
Q Communication strategies Telephoning
Q Interaction Customers' expectations
Finding solutions
B
□ Read the news stories and answer the questions.
Holiday horrors!
■-w. ' . •:* *:: - t ‘ • ’
N 6 w y , b u i i t ■
Whenthe Hdtfel Guzel advertsaid it wasa comfortable, newlybuilt hotel,
it wastrue. Sonewthat when hotel guests arrivedtheyfound that half■
.of’fie hotel wasn’t builtand.}he,builder^were on.$ite doingworkon it.,
> Theycouldn’tcomplairibecause?the reception wasn’t ready.
N d w h e r e r t e a r t h e b e a c h
Fran Rileyarid her65-year-old husbandwerevery happyto read that
their hotelwas nearthe beacli becausethey couidn’t walkveryfar.
Whentheyarrived theyweredisappointed- theyfoundthe hotel was
half akilometrefrom the beach andthere weren’t any.buses,to take
themthere.
D r y r o o m s
:Whenthe temperatures were 38° C.inTunisialast summer, Carlos
Otavesfelt like a shower. But-when hewenttb his fobmthere wasn’t any
water- notto wash,notto drink.Thegolfcoarse nearthe hotel used all -
• thewaterthedaybefdre sothereWasn’t py forthe hotel guests:
1 Was the Hotel Guzel new?________
m
2 What was the problem with the hotel?_______
3 Why were Fran Riley and her husband happy to get a hotel
near the beach?_______
4 How far from the beach was the hotel?_______
5 How hot was it in Tunisia?_______
6 What was the problem with Carlos's room?_______
Q Find the words in the stories in exercise 1for these
definitions.
1 a flow of water that you stand under to wash your whole
body_______
2 how you feel if you like being somewhere_______
3 to say that you are not satisfied with something or not
happy about something_______
4 unhappy because something good that you expected did
not happen_______
B Complete the stories with was(n't) or were(n't).
That’s entertainment
When the Royal Hotel said there 1________ lots of
things to do in the evening, it2________ a lie. There
3_______a 200-person restaurantjust under the guest
rooms, so the guests 4_______able to sleep.
Expensive phone call
When Mr Yu found his mobile phone 5________out of
power, he decided to use the phone in his hotel room.
He didn’t know that the price 6______ three times
more than normal andthat international calls
7_______five times more. When he got the phone bill
at the end of his stay, he 8_______very happy.
Q Read the sentences and correct the mistakes.
1 A Were you in Wales yesterday?
B Yes, I were._______
2 The receptionists at the Victoria hotel was very rude.____
3 Sorry, could you say that again? I were in the other room.
4 Iweren't late for the meeting again, was I?.
41. IO too small / not big enough
Q Match the words with the definitions.
1 shipping a a machine which makes the air move
so that you feel less hot
2 instructions b something you use to control a piece
of equipment from a distance
3 wemote control c information that tells you how to do
something
4 fen d sending goods a long distance, or the
cost of doing this
Q Read the review and choose the product the reviewer
'bought.
Q Write sentences for the pictures using too ... or
not... enough.
^notocopier television internet connection air conditioning
TG Moda
Rating
Reviewer Johnny Toobad
; was very excited abort this product aswe use it every
day and we needed anotherquickly because the old
•one was broken. Iordered itforthe nextweek, butfie
:shipping was:very slow and it came three weeks later-
big items take a long time to ship butthis was notfast
^enough at all. We opened allthe windows for more air
and used a fan -b u t the fan wasn’t strong enough, and
itwas too hotwith the window open. So when the TG
Moda arrived, everyone inthe office was reallyhappy.
But itwasn’t so simple - the instructionsweren’t clear
enough-we needed to guess how to use it. When we
¿got it to work, we found that it was too smallforthe office
;- it didn't cool the airenough, itwasn’t quietenough and
the remote control didn’t workverywell. So the office
is still too warm, the airconditioner istoo noisyand too ;
slow and we can’t control it properly.
Q Read the review again and complete the sentences.
Use too ... / n o t... enough and these words.
quiet complicated late big cool weak
1 The item came
2 The fan was_______ .
3 It was_______ with the window open.
4 The instructions for the product were_______ .
5 It was_______ for the office space.
6 It was too noisy to work because it was_______ .
1
2
3 __________________________________________________
4 __________________________________________________
Q Correct the mistakes in the sentences. There are two
mistakes in question 3.
1 This tea is too sweet for me - there's much too sugar in it.
2 I'm sorry I'm late - the taxi driver wasn't enough fast.
3 I want to make a complain about the service in this
restaurant. It's not enough fast - my food was cold.___
B
42. C. Communication strategies j Telephoning
Q Choose the correct definition for the words.
1 reduction
a money that is given back to you in a shop because you
are not satisfied with what you bought
b when the amount or size of something becomes less
than it was before
2 delivery
a something that is made and sold by a company
b when someone brings something to your house or
office, for example letters or things you have asked for
3 result
a something that happens because of something else
b the answer to a difficult question or problem
4 mistake
a something that is not correct
b a piece of information that you send or give to another
person
Q Now match the words below with the definitions you
didn't use from exercise 1 .
1 solution_______
2 message_______
3 refund_______
4 product_______
B Read the text and choose the correct answer according
to the article.
1 Unhappy customers send a complaint to their boss / tell
otherpeople.
2 If a customer is unhappy you should give them something
free / tell them to speak to your manager.
3 The best way to deal with an unhappy customer is to listen
but don't admityou made a mistake / listen and sayyou're
sorry.
Q 3^) 17 Listen to the conversation and choose the correct
answer.
1 Where is Stanley from?
a Melbourne
b Canberra
c Sydney
2 What does he have a problem with?
a mobile phone
b camera
c laptop
3 What does the customer service assistant ask Stanley for?
a his order number
b his telephone number
c his credit card number
4 What does the customer service assistant promise to do?
a replace it
b repair it
c refund the money
1 3 Listen again and tick (✓) the things in exercise 3 that
the customer service assistant does.
greet / get to know the customer o
ask for more information o
give them something CD
apologize O
suggest a solution O
thank the customer O
say goodbye o
When a customer isn't happy with your company's service
how many people do they tell? At least three other people.
Customers like companies to treat them as individuals. When
you talk to customers, ask them their names, talk about the
weather, let them feel they know you as a person. Try to give
them more than they ask for - a price reduction or free delivery
on a product. And apologize when you make a mistake. Listen
to the problem and ask for information about it, find a solution
and thank the customer for phoning —try to find a successful
result and always remember thé other three people your
customer will talk to after the call.
43. El Interaction Customers' expectations
■ Match the two parts of the quotations about customer service.
^ ■ e customera depends on the quality of our people.
2 Customer service is not a department,b is better than well said.
■ The quality of our work
m »Veil done
it's an attitude!
is king.
SWIMMING POOL
CLOSED
2 0
0 R e a d the letter and tick (✓) the things above that Daniella is
complaining about.
3 Ü
fear Customer Services,
ft* 20th February I bought a month pass
I your sports club in Bournemouth for
■35.60. The pass included the gym,
Kinmingbaths and the tennis court and
vas for one month.
■ am'very disappointed because the
Service was not satisfactory. In your
advertisement, you said the club is open
from 8 a.m. to 11 p.m. every day. When
I tried to go into the gym on Sunday at
110.30, the gym instructor stopped me and
ysaid it was time to close. Then he asked
[me why I wasn't at home at that time of
night - very rude.
fThe swimming pool is closed for repairs so
Hi cannot go swimming and the locks on the
r gym lockers are broken so it is not safe
r to leave things there. When I asked the
I instructor about it, he told me to leave
I my things in the car.
[ What a rude sports instructor in a rubbish
• Sports club. I want my money back by the
I end of the month.
;Yours,
V ftv d d le i F o x tc v i
Daniella Foxton
Q Read the text again and answer the questions.
1 What isn't Daniella satisfied with?
a the sports club
b the sports club instructor
c both
2 When did the gym close?
a late
b early
c on time
3 How was the instructor's behaviour?
a rude
b polite
c kind
Q Read the advice and tick (✓) the things Daniella does.
ompiainingVcxj.are.ttB customer and you havelights-^you’re'
not satisfied with soiriethjng.'tell someone.-Wheh.yoj
Writeyour letter... ■. | '•>>•-»I •
1 "keep it short i - 7-
' 2.: bebofea • . V
3* say.what you wantto happen'
4 say when you want it td happen • _ _
Remember- the customer.is.always right!', -■
□ Read the last paragraph of Daniella's letter
again and rewrite it in more polite language.
44. D Past simple 2
B Communication strategies Asking questions
f g Interaction Completing a CV
Turning points
0 Match the stories with the questions.
1 Who was your favourite teacher?
2 Which subject did you enjoy most?
3 Which was your favourite school?
When I was young, I ;(Study) at two or three
(want) to talk to someone at school, I
(ask) to talk to Ms Bingham; She often
different schools. The school I liked most was a Steiner
school - the teachers 2________(try) to develop the whole
child - we learned languages from an early age, we 3 _____
(listen) to music and 4 ________(dance) during classes. It
was very interesting, we didn't have any school uniform
and we didn't have any tests.
B
When ,l 5___
always 6___
7________(help) me with my homework^nd when I felt
a bit sad, she listened to me even though she was a very
busy person - she was the school head teacher. She was
interested in the education of all the students and
8________(call) alljof us by our first name.
C
I wasn't very good at any class at school - my French was
poor, I couldn't do art and I 9 ________(hate) sport. When
I had homework I asked my sister to do it and did her
housework instead. Out of all the subjects, I
10 _____ (decide) that I liked music and 111_________ (like)
maths. I found that the more 112________(practise) music,
the better I was at maths. Years later I discovered that some
people who are good at music are also good at maths.
Read the text again again and answer the questions.
1 What did the Steiner school try to develop?_______
2 Why was Ms Bingham busy? •
3 What did the writer in C discover?
Q Complete the sentences with words from the texts in exercise 1.
1 Mathematics, art, drama and geography are all school _______ .
2 Not more essays! I've got so much _______today.
3 The school_______ is blue and yellow.
4 James studied at Oxford and Yale - he had a very good ________.
5 The teacher who manages a school is the ________of the school.
Match the time expressions in the box with the dates.
yesterday morning last week the day before yesterday
the week before last last month
1 Friday 17th March
2 Friday 3rd ^______
3 Friday 10th______
4 Wednesday_____
5 Thursday, a.m. ~__
§ 3 Put the verbs in brackets in exercise 1 into the past
simple.
45. Q Look at the memory game and follow the instructions. Q Read the text again and find six activities we can do to
make our memories better.
ïïlemory gym
1 You are going to try three different ways of remembering
some letters. Read the letters below and try to remember
them. You have 10 seconds.
CIAFB IUK CN NUS A
Now check the answer on page 46 and follow the instructions.
Complete the text with the past tense of the verbs in the
box.
do be read meet say spend
| Use it or lose it
Our memories get worse as we get older, this is clear.
But does this have to happen? Can we do exercises for
our brains to stop them becoming so bad and to keep our
memory working?
In 2002 doctors studied a group of older people for four
years. They1 _______ active people who enjoyed life - they
2 _______ up with friends and 3 ________ time in museums
and art galleries. They 4 _______ books, played card games,
5 _______ crossword and sudoku puzzles. They exercised
their minds in memory gyms by trying different techniques
to remember things like making lists of letters into stories to
remember them better. Doctors 6_______ that this group
had a reduced risk of developing Alzheimer’s disease - a
disease that makes older people forget things.
One study, of course does not prove anything. But the
study supports the idea that we can exercise out brains
to improve the way we think and help us remember
things for longer.
Q Read the text again. Are these sentences true (T) or
false (F)?
1 We can exercise our brains to keep them working.
2 Doctors studied a group of old people for five years.
3 Alzheimer's disease makes people forget things.
4 The 2002 study proves that memory games reduce
the risk of developing Alzheimer's disease.
E ) Put the questions in order.
1 phone / you / did / lose / your________
2 I / where / coat / did / put / m y_______
3 did / what / you / today / d o _______
4 Anna / when / you / meet / d id _______
5 something / you / did / say_______
1 3 Find six irregular past tenses in the word circle.
A V I / )
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w
5
*
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CD
D
CD
CD
Q Match the questions in exercise 5 with the answers
below.
a We met last week._______
b No, I didn't say a word._______
c No, it's here - it was in my handbag._______
d I went for a walk up a hill.'
e It was over there on the chair.
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46. C Communication strategies j Asking questions
O How long does it take? Put these qualifications in order.
MBA degree doctorate diploma
1 diploma
O Complete the sentences with the words in the box.
qualifications exam graduate education
1 Oh dear, I didn't pass my French_______ . I have to do it
again.
2 Eric is a _______ of Singapore Management University.
3 In the UK,
4 What
begins when children are five years old.
do you have for the job?
Q 18 Listen to the answers from an interview and put the
questions in the order Elaine answers them.
a O Where did you go?_______
b CD Where did you study?_______
c CD Tell me more about that._______
d CD What was the biggest problem you had there?.
e CD When did you come back to the UK?_______
f CD You didn't work in accounting or management
immediately, did you?_______
g CD How did you deal with that?_______
h CD Did you spend the time with your family?
i CD Did you have a good trip here?_______
Q 5§| Read the questions in exercise 3 again. Are they
closed (C) or open (O) questions? Write (C) or (O) beside each
question.
Q j Listen again and check your answers to exercise 4.
Q Complete the open questions with What, When, Where
or Why.
1 Hi John, I've just arrived._______ did you get here?
10 new printers?_______ did you order so many?
I can't find my car key anywhere._______ did I put it?
_______ did you think about the presentation?
Majdi wrote the report._______ isn't he here?
- kind of sports do you play?
Match the questions and answers.
1 Would you like a coffee?_______
2 What's your favourite city?_______
3 Did you like the film?_______
4 Where do you work?_______
5 Are you feeling OK?_______
How did you get here?_______
New York. It's a wonderful city - always something to do.
Itook a taxi, it's not very far to get here but I get lost easily.
Oh yes, it was very exciting.
Not really. I feel a bit ill.
I work for Gleesons, the big factory near the city cent
We make car parts,
f No, thanks - I've just had one.
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47. D Interaction Completing a CV
Q Complete the definitions with the words in the box.
career skills interests curriculum vitae
personal details
2 A
are the things that you enjoy doing.
[_ is a list of your education and previous jobs.
3 Your_______ are something you can do well because you
l have practised.
4 _______ give information about your life.
5 A _______ is ajob or profession that you do for a long
[ time.
Q j Match the abbreviations with the full forms.
1 DoB a Bachelor of Arts
2 email b telephone
3 tel c date of birth
4 MBA d Master of Business Administration
5 BA e electronic mail
Q Read the CV and answer the questions.
1 When did Aylin graduate the first time?-----------
2 Which two universities did she go to?-----------|
3 Which company did she work for? _
Q Read the adverts. Which job should she applyfor?
UK Radar Systems Q
‘Position: Manager
Duties: to manage ateam of electronic
engineers to produce radar navigation
systems.
South East Shipbuilding,
Singapore
Wanted: Ship building manager
Responsibilities: to manage building of high
tech 'smart' ships. Applicants must have good
knowledge of electronic ship systems.
4 What was her main responsibility in her company?.
5 How good is her Chinese?-----------
Curriculum Vitae
Personal details
Aylin Tunç
email: tunç.a@turkmail.tr
Tel: (00 +44) 1413308899
Venturo €lectronics,
Australia
UUanted: team member tojoin
electronics research company.
Applicants must have first degree
in electronicsand be good at
working in a team.
ID
Education:
MA International Business, Singapore Management University2010
BSc Electrical Engineering, University of Glasgow, UK2006
Career
Date Companyname
2006 Clydeside Engineering, Scotland. I waspart of theship
electrical systems design team.
2008 Clydeside Engineering, Scotland. Promoted to manager
of ship electrical systems design team, responsible for
navigation systems.
Skills
I can speak Hirkish very well and beginner-level Chinese.
Interests
Sailing and mountain walking
S
48. D Present continuous
Q Present continuous or present simple?
B Communication strategies What do you call it?
Q Interaction Company presentation
Getting away
m
a Label the picture with the words in the box.
^ suitcase gift shop departure board passenger
B Look at the picture. Are these sentences true (D
or false (F)?
1 The boy is crying. CD
2 Two men are carrying newspapers. CD
3 A man is working on his laptop. CD
4 A woman is buying a watch. CD
a Make questions, using the present continuous form of the
verbs in brackets.
1 the passengers / the flight times? (check)________
2 the woman with the suitcase / a book? (read)________
3 the man with the briefcase / at gifts? (look)________
4 How / people / on mobile phones? (talk)________
Q Look at the picture in exercise 1 again and answer the
questions you wrote in exercise 3.
B Complete the sentences with the correct form of the
phrases in the box.
have a break have breakfast have a think
have a lie down have a good time
1 That's a good idea - let m e. about it.
2 What a lot of noise! The children are certainly____
3 Ian's not in his class at the moment - he's________
staff room.
4 I'm so tired - 1need to ________for a few minutes.
in the
5 The dining room is through there, we
7.30 and 9 o'clock.
between
49. I6 Present continuous or present simple?
Q j Label the graphs with the words in the box.
rising sharply increasing gradually going down slightly
not changing falling sharply
ID
Q j Match the words with the definitions.
1 opportunity a the way that a situation is
changing or developing
2 airfare b the chance to do something
3 trend c to put money in a bank or
buy something in order to
get more money back later
when you sell,it .
4 to invest d the price of a plane trip
5 to book e how heavy someone or
something is
6 weight f to arrange to have or do
something at a particular time
K p Read the article and complete the titles of the charts.
Years!
Decreasing_______ costs
Number of airports
Years
Choice of
The cost of travelling isn't getting cheaper, but the number
of people travelling with low cost airlines1 (grow)
sharply. How are low cost airlines gradually bringing the price
of airfares down? Low cost airlines are cutting their operating
costs, increasing their efficiency and 2_ _ _ _ _ (change) the
way airlines do business. Let's look at these trends. Firstly,
sharply cutting operating costs - low cost airlines
(not give) you food and drink - you pay for it You
^ 0 ^ L _ _ (pay) to book and you pay any other costs.
Read the article again and complete it with the present
simple or present continuous tense of the verbs in brackets.
The airline is passing the cost of flying to the passengers. They
are also putting more seats on the plane and getting more
passengers and they are reducing the weight of aeroplanes by
asking passengers to only take one suitcase. Secondly, they
are increasing their efficiency because they use technology a
lot and the use of an online booking system
5_______ (increase). Finally, the way airlines do business
6_______ (change). Low cost airlines do not fly into big
international airports where the cost of landing is expensive -
they often fly to smaller airports so the choice of destinations
is increasing gradually.
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