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CHAD ANDERSON
2520 Ensenada Ln. Fort Worth, TX. 76108
ckanderson1970@gmail.com (817)688-7003
DESKTOP SUPPORT SPECIALIST
Solutions-driven professional with 10+ years’ experience providing rapid and client-focused
technical support to local and remote users. Demonstrated capacity to identify root causes
and direct users to lasting resolutions. Adept at articulating complex technical concepts to
users of varying technical understanding. Well versed in a variety of common operating
systems, applications, and hardware with a proven ability to master new tools and
technologies quickly. Outstanding interpersonal strengths illustrated by multiple service
awards.
AREAS OF EXPERTISE:
 Troubleshooting & Issue Resolution
 End-user Training & Support
 Scheduled & Ad Hoc Maintenance
 Client Relationship Management
 Root Cause Analysis
 System Implementation
 Rapid Ticket Response Times
 Detailed Documentation
TECHNICAL PROFICIENCIES:
Certifications: Microsoft Certified Professional (MCP)
Platforms: Windows 7 / 8, 10, AS400, Mac OS, iOS, Android, Citrix, Unix, Windows
Server 2000 /2003/2008/2012
Hardware: Dell / HP desktops and notebooks, iPads, iMac, Android Tablets, Printers,
Scanners, Digital Projectors
Applications: Microsoft Office, Symantec Ghost, Symantec Enpoint Protection,
Dameware, VMWare, Kase, Netbackup, Cisco VPN, vSphere, WSUS,
Chrome, Avaya CMS, Asura, Intuit Track-It, Adobe Creative Cloud, Lotus
Notes, Remedy, Sysytem Galaxy, Cherwell Service Management, Active
Directory
PROFESSIONAL EXPERIENCE
McClatchy Co, Fort Worth , TX 4/2012 – Present
Desktop Support Specialist
Provide technical support for 150+ local and remote users and ensure proper maintenance
of workstations, laptops, printers, and peripherals. Respond to user service requests and
expediently resolve trouble tickets to maximize system uptime. Deploy new workstations
and printers, installing operating systems, applications, and drivers, and configuring
network properties and hardware. Support disaster recovery plans, performing regular
backups and creating images of workstations and laptops prior to upgrades
Forward Air, Irving, TX 11/2011 – 4/2012
Helpdesk Representative

2. CHAD ANDERSON
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Assisted 200+ users in resolving diverse hardware and software issues. Ensured quick
resolution of user concerns and escalated other support issues to the correct group.
Deployed imaged laptops and desktops. Created user accounts in IBM AS400 system.
Uniden, Irving, TX 3/2009 – 10/2011
Desktop Support Specialist
Provided technical support for 100+ local and remote users. Resonsible for all hardware
upgrades, new installs and maintinance. Maintained all local and network printers,
scanners and video equipment. Created new user accounts within AD. installed and
upgraded all applications.
Superior Resource Irving, TX 3/2008 – 3/2009
Problem Resolution
Provided application support for all Lockheed Martin local users. Perform new and upgrade
images on all desktop and laptops. Performed various application and operating system
patches.
Texedo Technologies Weatherford, TX 3/2007 – 3/2008
Help Desk
Provided hardware and application support for local users. Created new users in AD, and
in AS400. Provided technical support for retail stores across the DFW nd San Antonio area.
Assisted in the cableing of offices and stores.
Whitley Penn Fort Worth, TX 3/2007 – 3/2008
Help Desk
Provided hardware and application support for local users. Maintained the daily and
monthly tape backups for Unix servers. Provided location moves in and away from local
office.
EDUCATION & TRAINING
Information Technology
TCC – Fort Worth, TX
Accounting
University of Texas at Arlington