The document provides a summary of Edgardo Perez's qualifications and experience as an IT specialist with over 4 years of experience in network security, system administration, and desktop support for the US Navy and as a contractor. He has technical skills including CompTIA A+, Sec+, and various Microsoft and Cisco certifications.

1. Edgardo Perez
757-995-3549 C
Edgardo.perez2@upr.edu
936 ArmfieldCircle, Apt. 103
Norfolk, VA
SUMMARY
Driven IT Specialist with over four years of experience. Consistently recognized as a hard worker and
proven to be both instrumental and influential optimizing computer networking objectives and customer
service while in a high tempo, high stress environment.
KEYQUALIFICATIONS
 Top Secret/SCI Clearance
 Motivated
 CompTIA A+
 Bilingual (English/Spanish)
 IT Help Desk
 Microsoft Server 2003 & 2008
 Windows 7
 C++
 CompTIA Sec+
 CCENT (In Progress)
 CEH (In Progress)
TECHNICAL EXPERIENCE
NETWORK SECURITY
 Account manager for different tiers within the Air Force Distributed Common Ground System
(DCGS) DPOC network.
 Adept in the use of Symantec Critical System Protection IPS, McAfee Network Security Manager
IPS and Cisco Secure ACS.
 Monitored network, routers, dmz, audit logs and sys logs using GNOME platform.
SYSTEM ADMINISTRATOR
 Created and managed over 2,000 user accounts and user mailboxes including as well distribution
groups, security groups and relevant user permissions on shared network resources.
 Monitored and provided maintenance to Microsoft Servers,Print Servers and Exchange 2003 and
2008.
 Basic network troubleshooting including but not limited to adding/removing computers or user
objects to the domain, cable creation (fiber and LAN),basic troubleshooting of Cisco switches
and routers with basic IOS command knowledge, TCP/IP troubleshooting.
 Created and managed User Account Creation/Modification Documentation and basic IA
functions as well as provided users with training on safe security and permissible practices on
naval networks for both unclassified and classified networks.
DESKTOP SUPPORT
 Managed and provided solutions to over 3,500 trouble calls as a team member of the Help Desk
as well as provided training to more than 75% of users, E-1 to O-4, on proper use of naval
networking and desktop resources.
 Collaborated and oversaw the migration of over $150,000 worth of computers, peripherals,
networking and user data and other sensitive equipment on board two US carriers, USS George
Washington and the USS Ronald Reagan.
 Among the trouble calls were included but not limited to, account lockouts, peripheral
replacement, Microsoft office troubleshooting, HDD replacement or re-imaging, RAM

2. replacement or addition, device driver update/rollback and software installation, printer and
scanner installations, device mapping and management, basic printer troubleshooting and ink
cartridge replacement among others.
PROFESSIONAL EXPERIENCE
Contractor, CSRA Jun 2016-Present
Computer Network Defense Monitor Langley, Virginia
 Account Management Win Server 2003, SABER Enterprise/Local, CiscoSecure ACS
 Router and DMZ tail monitor on GNOME architecture
 Symantec Critical System Protection IPS
 McAfee Network System Manager IPS
Contractor, CACI Inc. Mar 2016- Jun 2016
Tier II Desktop Support Technician Crystal City, Alexandria
 Troubleshooting device connectivity
 Installation of Windows 7 machines
 Hard drive replacements
 Reimaging machines
 Inventory of machines
 User account management
 Software troubleshooting: MS Office, Chrome, IE, Adobe Acrobat
 KVM switch troubleshooting
US Navy April 2012- April 2016
System Administrator
 Trained as an IT Specialist to provide support, maintenance, and troubleshooting to naval
networking services and resources.
 Completed examinations and received both CompTIA A+ and SEC+ certifications.
 Awards
 Navy Achievement Medal Dec 2014
 Good Conduct Award Dec 2014
 Two Letters of Commendation
 CO VAW-115 CDR Waidelich, David 2015-2016
 CO VAW-115 CDR Francis, Michael 2014-2015
Cashier June 2008 - May 2011
Mr. Special Supermarkets
 Performed Cashier services as well as stock control, inventory, maintenance and
sanitation services in the facility.
Mechanical Engineering Aug 2003 – Dec 2010
University of Puerto Rico, Mayaguez Campus
 Obtained more than 120 credits in general sciences and engineering courses; to include Material
Sciences, Plastics, Mechanics of Materials, Thermodynamics, Heat Transfer,Statics, Dynamics,
Electrical Circuits, Electronics and Computer Programming in C and C++ among others.
 Conducted two years of research as an undergraduate in topics of biomaterials and plastics.