This document provides a resume for Armando Cardenas. It summarizes his education, including a Bachelor of Science in Telecommunications Management from DeVry University and an Associate of Arts in Economics from Pasadena City College. It also outlines his extensive experience over 20 years providing IT support across various roles, supporting a wide range of hardware, software, and networking technologies. He has expertise installing, configuring, and troubleshooting systems from Dell, EMC, Unisys, and other vendors.

1. Armando Cardenas
Education: 366 E. Columbia Ave., Pomona, CA 91767
Bachelor of Science – Telecommunications Mgmt., DeVry University Cell Phone: (626) 250-5977
Associate of Arts – Economics, Pasadena City College cardenas88@verizon.net
Professional Summary
 Over 20 years of progressive IT Support experience.
 Tech Specialist experienced on a multi-platform basis, providing detail focused and reliable solutions at the
most minimum of downtime and cost.
 Extensive daily customer interaction, troubleshooting and training: from end users up to the executive level.
 Experienced with Storage Area Networks, Backup Systems and Virtual Computing Environments.
 Successfully managed and/or implemented the installation of systems ranging from large Mainframe
environments (Dorado ClearPath OS2200, Libra ClearPath MCP, IX, NX, ES7000) to the entire range of Dell
Enterprise Servers and Storage Arrays (Power Edge, Power Vault, EqualLogic, Compellent) and SAN systems
spanning several vendors (Dell, EMC, Spectra Logic, HP, NEC, Data Domain, X-IO and Quantum).
 Responsible for diagnosing and resolving problems with company and multi-vendor systems which include
hardware, software and networking products at customer sites.
Computer Skills
Network Protocols: TCP/IP, WINS, DHCP, FTP, LAN/WAN, Frame Relay, X.25 and WLAN Troubleshooting.
OS: Microsoft NT4 and Windows Server 2008/2012 R2, 2000/2003, Windows XP/7/8, Dell OpenManage, EMC Navisphere,
VMware, CentOS 6/7, Red Hat Linux, ClearPath OS2200, ClearPath MCP.
Hardware: Dell Enterprise Servers (Entire Range of 11th, 12th, and 13th generation servers), Dell Power Vault Storage Systems
(Entire Range of MD family), Dell EquialLogic, Dell Compellent, EMC (Clariion, Data Domain, VNX), Spectra Logic (Entire
Storage Line), HP Proliant, Unisys Mainframe Systems (including Dorado OS2200 and Libra MCP and their proprietary
hardware), X-IO ISE, Quantum Scalar, NEC Express 5800 Server
Professional Experience:
Unisys Corporation – City of Industry, CA August 2010 – March 2016
Network Field Engineer
 Onsite Technical support and field engineer for enterprise level organizations. Responsible for implementing,
troubleshooting, and supporting a wide range of multivendor technologies throughout various complex and
rapidly changing environments. Supported multiple government contracts requiring high-level background
and security clearance.
 Senior member of a Dell Enterprise onsite service provider team responsible for installing, configuring,
troubleshooting, and supporting Dell enterprise products. Continually recognized for exceeding stringent
internal and third party vendor targets on service delivery, customer service, and technical certifications.
 Exercised strong customer service and communication skill set and was regularly called upon to resolve
difficult customer issues and complaints
 Responsible for installing, maintaining and repairing company and multi-vendor systems which include
servers, storage libraries, switches, laptops, desktops, software, printers, networking products and OS’s.
 Provided warranty services and troubleshot a variety of Unisys, Dell, HP, NEC, Spectra Logic, EMC, XIO, Data
Domain and Quantum equipment including Enterprise Servers, SAN/NAS Systems, Robotic Storage Libraries,
UPS and Power Systems, Desktops, Workstations, Laptops and Printers.
 Installed and optimized HW/SW/Networking product configurations at customer sites covering the entire
Southern California region.
Unisys Corporation – Downey, CA August 1999 – March 2016
Systems Engineer
 Managed and implemented installation of several classes of Unisys proprietary Mainframe Systems including
Dorado ClearPath OS2200, Libra ClearPath MCP, IX, NX, and ES7000 at client sites that included but were not

2. limited to Los Angeles County Internal Serviced Division, Orange County Sheriffs Department (Sheriffs Data
Center), AT&T, Los Angeles Unified School District Data Center.
 Successfully provided dedicated, contracted onsite support services for several large entities including the Los
Angeles County Internal Services Division where I maintained several large mainframe platforms as part of a
contracted onsite support team.
 Managed and implemented installation of an extensive array of products including large Unisys mainframe
systems, Dell Enterprise Servers, EMC SAN environments, Brocade switching equipment.
 Ensured customer satisfaction by advising customers on preventative maintenance and configurations which
may impact product performance.
 Responsible for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation.
 Installed and optimized HW/SW/Networking product configurations for Unisys large proprietary systems at
customer sites covering the entire Southern California region.
Frame Relay Technologies Inc. – Costa Mesa, CA March 1997 – August 1998
TechnicalSupportEngineer
 Performed quality control and diagnostic testing and system integration with multiple types of
WAN/LAN and VoIP equipment, with a emphasis on WAN Frame Relay Switching devices and protocols
(X.25, Frame Relay, ATM and TCP/IP).
 Managed on-site and phone support which includes assistance during network cutovers, assessing and
diagnosing technical problems, equipment installations and overall customer service while recording,
reporting and escalating network incidents.
 Worked in the field performing equipment installations and troubleshooting technical problems with
LAN/WAN and desktop equipment.
 Assisted with final assembly of Frame Relay and Ethernet switching as well as VOIP equipment.
Unisys Corporation – Irvine, CA May 1996 – March 1997
Customer Services Engineer - Intern
 Performed in the field preventative scheduled maintenance on Unisys computerized document processor
at customer locations throughout the Los Angeles and Orange County areas. These procedures include
recording, reporting and escalating faults and failures in Unisys processes, products and services.
 Performed in the field hardware troubleshooting of Unisys products including Networked Document
Processors (DP500, DP1000 and S4000 series), customer printers and workstations.
 Documented and maintained worksite inventory.
TRAINING AND CERTIFICATES
Comp TIA’s A+ Certification Registration #D19DTT3828 and #D19DTT3827
Dell – Server Installation and Maintenance Certification Course #023891
EMC Clariion CX3/CX4 Installation and Maintenance Certification Course #023203
DCSE Dell Certified Systems Expert -
• ID# 3209, DCSE 1000 Client Q4 Assessment
• ID# 3207, DCSE 1000 Enterprise Q4 Assessment
• ID# 3208, DCSE 2000 Storage 2015
• ID# 3205, DCSE Dell XC Servers for Nutanix Post Assessment
• ID# 3202, DCSE 1000 Enterprise Foundations
• ID# 3203, DCSE 1000 Client Q3 Assessment)
• ID# 3201, DCSE Dell EqualLogic PS6610 Storage Array
• ID# 3194, DCSE 1000 Client Foundations
• ID# 3199, DCSE SCv2000 Series Introduction And Overview
• ID# 3186, DCSE Alienware Area 51 - Centauri
• ID# 3180, DCSE Dell Storage SC4020
• ID# 3177, DCSE Latitude 12 (7204) and Latitude 14 (7404) Rugged Extreme Certification
• ID# 3171, DCSE 2000 Networking Foundations
• ID# 3167, DCSE 2000 Storage Foundations Certification
• ID# 3130, DCSE 2000 EqualLogic PS Series Break/Fix
• ID# 3117, DCSE Foundation 2013 Ruggedized
• ID# 3123, DCSE Alienware 18 R1 Certification

3. • ID# 3121, DCSE Alienware 17 R1 Certification
• ID# 3120, DCSE Alienware 14 R1 Certification
• ID# 3115, DCSE Foundation 2013 Alienware
• ID# 3129, DCSE 2000 Compellent Break/Fix
• ID# 3036, DCSE ESF 2011 L1
• ID# 793, Servers - PowerEdge 1855 and 1955 Product Certification
• ID# 681, Storage - PowerVault MD3000 Product Certification
• ID# 695, Foundation 2007 Desktops
• ID# 610, Storage - PowerVault 110T All Technologies Product Certification
• ID# 612, Storage - PowerVault 136T All Technologies Certification
• ID# 690, Associate Server Certification V9.0
• ID# 3065, PowerEdge 12th Generation Servers Overview
• ID# 3046, DCSE Precision M4600 and M6600 Certification - Services
• ID# 819, ESF Level 1 - Version 4.0
• ID# 548, Foundation 2005 Inspiron
• ID# 3062, DCSE Force 10 Field Awareness
• ID# 3077, DCSE Dell Compellent SC8000 Controller
• ID# 3047, DCSE XPS L511z
• ID# 3028, DCSE OnSite Troubleshooting
• ID# 3041, DCSE Alienware M14x
• ID# 3031, DCSE Alienware M17x R3
• ID# 790, Associate Server Certification V8.5 (Version 7 and 8 combined)
• ID# 821, Associate Server Certification V10.0
• ID# 634, Workstations - Precision 490-690 Product Certification
• ID# 818, Associate Server Certification V6.5 (Version 5 and 6 combined)
• ID# 698, Foundation 2007 Portables
• ID# 547, Foundation 2005 Latitude
• ID# 564, DSP Portables - Inspiron 1200 - Inspiron 2200 - Latitude 110L Product Certification
• ID# 640, DSP - Customer Experience V.2.5 Certification
• ID# 549, Dell - EMC AX100i Product Certification
• ID# 378, Storage - PowerVault 132T LTO-SDLT320 Product Certification
• ID# 613, Storage - PowerVault 112T to 124T Product Certification
• ID# 608, Storage - PowerVault ML6000 Product Certification
• ID# 772, Servers - PowerEdge M1000E Product Certification
• ID# 498, Dell - EMC AX100 Product Certification
• ID# 624, Storage - PowerVault MD1000 Product Certification
• ID# 802, Customer Handling Skills Certification
• ID# 984, Storage ? PowerVault NX3000 ? Acknowledgement
• ID# 678, Storage - NX1950 Certification
• ID# 3086, DCSE Microsoft Windows 8
• ID# 3053, DCSE Customer Induced Damage (English Spanish Portuguese)
• ID# 3016, Foundation 2010 Desktops Certification
• ID# 2004, DCSE Laser Printer 3333dn- 3335dn All-In-One
• ID# 3050, DCSE Latitude E6420 XFR Certification
• ID# 3064, DCSE Compellent Field Awareness Certification+