1. Glenn Davis
451 N. Elizabeth St 313-720-3701
Dearborn, Michigan 48128 glenndavis06@gmaill.com
Goal
Obtain a role as a Desktop Technician with a company that will benefit from my experience with support of
Software Installation and troubleshooting. I will prove to be a valuable asset to the company due to my vast
experience supporting software application and multiple hardware devices.
PROFESSIONAL EXPERIENCE
Beaumont/Oakwood Hospital Medical Center/CareTech, Dearborn, MI 1/2011 – 5/2017
Field Engineer Lead
 Technical IT Support for multiple remote sites Oakwood Healthcare Systems
 EPIC Medical Software Application Support
 3rd
tier Support for Help desk complex technical issues
 Support for Citrix Client/Server,
 Imaging O/S for desktop and laptops
 PACS systems(Radiology) troubleshooting
 Install and upgrade healthcare software applications and hardware devices
 Maintaining and deployment of PCs laptops along with HP and Lexmark printers
 Successfully meet SLA requirements in Remedy ticketing system
 Project management, implementation of software and hard ware rollouts
Beaumont/Oakwood Hospital Medical Center/CareTech, Dearborn, MI 3/2010 – 9/2011
Service Desk Analyst
 Answer support phone calls and entering information into ticketing system
 Provide quality customer service
 utilizing and troubleshooting hardware and software.
 Software support includes Remedy, Citrix, IDX, Oracle, Prism, Mainframe, Sunrise Clinical Manager,
Active Directory, Outlook, Windows 07, Apple OS and mobile devices.
 Reset user passwords
 Assist with onboarding
 Promoted to Field Engineer
Crittenton Hospital/ Care Tech Solutions 3/2010 – 10/2010
Desktop Engineer
 Being accountable for deployment of PCs,HP and Lexmark printers,
 trouble shooting Remedy generated tickets
 Phone support for Citrix, Oracle, Prism, Mainframe, Sunrise Clinical Manager,Active Directory
 Outlook, and Windows 07 within a timely
 Create User and Install Documentation
AT&T Mobility 8/2008 – 10/2009
Retail Technology and Sales Consultant
 Provide top level Professional support and assistance for new products, features or software
enhancements
 consulting customers on cellular devices, home solutions, such as U-Verse,networking systems
 repairing and troubleshooting mobile devices.

2. Glenn Davis Page 2
S D E Business Partnering 1/1999 – 11/2002
Field Engineer Technician
 Managing company projects,
 customer service,
 composing and maintaining data reports,
 supporting Windows XP, PC repair, networking Local Area Network (LAN),Wide Area
Network (WAN) and Secure Virtual Private Network (VPN),
 deployment of Adobe, Sophos, Novell Client, Novell Groupwise, Deepfreeze,Microsoft Office,
Norton Antivirus/Norton Ghost, Spybot, Remedy, Outlook, MacAfee,websence and
 installing and replacing hardware environment and provided Technical support in 42 states
throughout US.
TECHNICAL ENVIRONMENTS
Windows Server 2012/2008/2003, Windows 10, 8, 7, VISTA, XP Professional, Windows NT Server Windows
NT, Novell, LAN/WAN, OS/2, Router-Based, VM Ware, IIS, Wireless Networks Routers, TCP/IP, IEEE 802.11,
802.11 g,w,ac, Cisco, Linux, UNIX,Cache’
SOFTWARE
Oracle Database 8i, 9i, SQL SRVER 2008, 2005, 2000, Microsoft office Suite 2013, 2010, 2007, Active
Directory, Exchange Server 2010, WordPerfect, IE8, IIS Mozilla Firefox, Backup Exec, ARC SERV, PC
Anywhere, SharePoint, VNC, Microsoft Remote Desktop, Net meeting, Videowave8, NERO, Adobe Acrobat,
Dreamweaver, Photoshop, Flash, Fireworks, QuickTime, ITunes, MacAfee, Norton, WinZip, WinRar, Visio
Yahoo messenger, MSN Messenger, AOL Messenger, Skype 2000, ActiveX, Snag-It, WebEx, GoToMeeting,
NetMeeting, Windows Update/Security, SOAP, XML, HTML, NET Framework, Cisco ECDS, Cisco DMM, Cisco
CIMC, Telepresence, Putty, Novell Client for Windows Vista/2008, WebEx, Adobe Media Encoder, Adobe
Media Player, Adobe Flash Player, Adobe Connect 8, Windows Movie maker, MP3 Encoder, AVI2MPG, WS-
FTP Pro, Logo Design Shop, Cache’ Database, VLC, WEBex, Remedy Ticketing system, Itunes, McKesson
Pharmacy RX App, Adobe Captivate 7
HARDWARE
Servers, High Speed Scanners, Xerox Printers, Dell Printers, HP Printers, Workstations, WINTEL, Raid
Subsystems, Globalnet Box, Optical/CD Jukebox/Towers, CD/DVD drives, USB devices, Video Cameras,
Motherboards, Processors, SATA/PATA IDE Drives, Video Cards, RAM, ATXPower supply, Wi-Fi, Audio
Cards, Infra red, Wireless Networks, Wireless Routers, Wireless Network Cards, Laptops, Netbooks, Cisco
MXE 3500, Codian MCU 8510, Cisco MDE 1100, Tandberg Cisco, Barcode Scanners, UNIXservers, Handheld
Rovers, Access Points, Wi-fi analyzer
EDUCATION
Henry Ford CC, Dearborn, MI, Major: MIS (65 credit hours).