Indonesia Professional Development Center (PT. IPDC Training & Consulting) IPDC was developed in 2000. Since then we grow becoming one of the leading and well-recognized training and people development firm in Indonesia. Presently, we are supported by dozens of experienced and skillful full-time staff to support our daily operation and more than 100 part-time experienced training facilitators and lead consultants. We are also supported by some of representatives staff at Bandung,, Jogyakarta and Denpasar. At Indonesia Professional Development Center (IPDC), we offer over 350 different training programs year-round in each year. Individuals participating in these programs benefit from working with a cross-section of peers from different industries. They are also able to share common problems and experiences that enhance their learning and expand their know-how. IPDC's programs are offered in various formats to suit individual schedules and needs, from intensive 2-4 day classroom sessions to a customized sessions. At IPDC, we believe that all learning should be of direct, practical business use, which is why we deliver everyday skills and processes that can be taken back to the workplace and applied immediately. Contact Us at: Rasuna Office Park 2/QO-08. Jl. HR. Rasuna Said Jakarta 12960 Indonesia Ph (+6221) 8378 6465 ; 8378 6477 ; 8378 6389 Fax (+6221) 8378 6478 E-mail : training@ipdc.co.id; registration@ipdc.co.id www.ipdc.co.id

1. Secretarial Management & Administrative Skills
Program Proposal
Applied Secretarial, Office Management &
Professional Skills
for
Secretary and Administrative Professionals
Enhancing current secretarial management and administrative skills to achieve maximum
performance through office and work load management and effective interpersonal skills

2. TRAINING
METHODOLOGY

3. Program Evaluation
Level of
Assessment
Objectives Measurement
Level of
Certification
Min
Target
REACTION
• Assess participant’s
reaction to instructors
and services
Instructor Quality
Index (IQI)
ATTENDANCE
3.5 of 5
3.5 of 5
LEARNING
• Assess participant’s
feedback on programs
• Assess participant’s
level of understanding
• Program Quality
Index (PQI)
• Participant
Understanding Index
(PUI)
3.5 of 5
70 of
100
In measuring effectiveness of Training, IPDC applies the following Measurement
to assess the level of learning that is being achieved throughout the program
Training Methodology
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4. Program Duration
Training Methodology
Summary of Activities Day Time
In Class Training (secretarial and office management
and professional administrative skills)
1st Day 08.00 – 16.30
In Class Training (interpersonal and communication
skills
2nd Day 08.00 – 16.30
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Knowledge
Skills
Attitudes
Delivery Methods Time Allocation
SHORT LECTURE (trainees listen, observe, and perhaps take notes) 30%
DISCUSSION (supports, reinforces, and expands upon the
information presented in the short lecture)
30%
CASE STUDY (trainees' application of known concepts and
principles and the discovery of new ones)
10%
ROLE PLAY (provides in greater detail each character's
attitudes, needs, opinions, and so on)
20%

5. Program Methodology
Completion Report
Activity Reporting
Upon completion of training, IPDC will produce the following reports
1.Training Completion Report
2.Detail of activities which will cover:
• The Process and activities
• Achievement of training objectives, outcomes and outputs
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6. OUR APPROACH

7. Program Approach
Organization Goals & Results
SECRETARIAL & OFFICE
MANAGEMENT
COMMUNICATION &
INTERPERSONAL SKILLS
COMMUNICATION MINDSET TECHNIQUES
BASIC
FOUNDATION
KNOWLEDGE &
APPLICATION
MAIN
COMPONENTS
INDIVIDUAL - TEAM - ORGANIZATION
•Managing Time Effectively
•Desk Management (Work Space)
•Working & Interacting in Cubicle
Setting
•Managing Priority & Work Schedule
•Document Management & Handling
•Multi-Tasking
•Managing Workload & Stress
•Taking Initiative & Proactive
•Responding and Adapting the
Change
•Being an Assertive Person
•Being an Effective Team Player
•Managing and Supporting Multiple
Bosses and Their Interests
•Service Excellence & Handling
Complaints
IMPACTFULLNESS
Practical Office Management &
Applied Management Skills
Starting
Point
Process
Training
Goals
Communicate Confidently and
Being Assertive Person

8. OVERALL PROGRAM
AGENDA

9. Program Agenda
General Overview
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This is an exciting and interactive program. It is designed to provide office
administrators, administrative staff, and executive secretaries the
opportunity to enhance various office and secretarial management as well
as professional skills set.
Successful secretaries and administrators often require many of the same
skills as senior staff in an organization. The role of being a professional
secretary or administrator requires: excellent office skills including filing,
preparing for meetings, dealing with people, managing work load and tasks,
managing and priority and so on. As an administrative professional,
secretary involves in so many different aspects of the organization and
therefore ther’re working closely with functional specialists and managers
across the company at all levels.
This program is also aimed to enhance interpersonal skills they need to do
their job effectively and improve interactions and relationships with their
bosses.

10. Program Agenda
General Objectives
Upon completion of the training programs, the participants are
expected to
• Understand and apply secretarial and office management skills covering
during the training sessions in general.
• Understand the importance of effective office administration skills within
an organization.
• Understanding basic document filing and management for softcopy and
hardcopy documents.
• Understand how to manage priority and workload
• Enhance communication and interpersonal skills.
• Manage time efficiently and be able to think proactively.
• Understand that change is constants and must be dealing with and
adapted.
• Provide exceptional service that achieves results and gets noticed
• Enhance effective and professional relationship with multiple bosses.
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11. Program Agenda
Time Session Topics Discussed Competencies
07.00 – 07.45 Class Preparation
08.00 – 10.00
• Overview
• Time Management
• Working in Cubicle
• Desk Management
(Work Space)
•Today’s Secretary: Roles, Jobs and
Career.
•Managing Time Effectively
•Working and Interacting Effectively
in Cubicle Environment
•Managing Working Space
• Planning &
Organizing
• Information/
Records Admin
• Creativity
10.00 – 10.15 Tea Break
10.15 – 12.00
• Managing Priority
and Schedule
• Multi Tasking
• Prioritizing and Scheduling
• Aligning tasks with your high and
low periods
• Building your schedule
• Dealing with the unexpected
• Sense of Urgency and Belonging
• Planning &
Organizing
• Problem Solving
12.00 – 13.00 Lunch Break
Day One Agenda Continued
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Secretarial and Office Management and Professional Administrative SkillsDAY ONE

12. Program Agenda
Time Session Topics Discussed Competencies
13.00 – 15.00
• Document
Management
& Handling
• Understanding of basic principles of
document filing
• How to handle your manual filing task
• Flow, document type, category, labeling,
and in/out flow
• Type of document: Active and Non-Active
(softcopy and hardcopy documents)
• Planning &
Organizing
• Information/
Records Admin
• Functional /
Technical
Expertise
15.00 – 15.15 Tea Break
15.15 – 16.30
• Managing
Workload &
Stress
• Managing over work load efficiently and
effectively
• Managing Stress Productively
• Effective stress management techniques
• Developing mental toughness
• Creativity
• Planning &
Organizing
• Problem Solving
• Drive for results
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Secretarial and Office Management and Professional Administrative Skills –
Cont’d
DAY ONE

13. Program Agenda
Time Session Topics Discussed Competencies
08.00 – 10.00
• Responding and
Adapting the
Change
• Taking Initiative &
Proactive
• Understanding Forces driving the
Change
• Attitude toward change
• Break down 'silo' mentality
• Being Proactive
• Seeking responsibility and Challenge
• Taking Initiative
• Creativity
• Problem Solving
• Proactivity
• Interpersonal
Skills
10.00 – 10.15 Tea Break
10.15 – 12.00
•Being an Assertive
Person
•Being an Effective
Team Player
• Assetiveness & Interpersonal
Communication with peers and
bosses and cross department
• Developing A Professional Image
• Concern for others
• Being a good and effective team
player
• Interpersonal
Skills
• Peer
Relationship
• Self Knowledge
• Confident in
Teamwork
12.00 – 13.00 Lunch Break
Day One Agenda Continued 13
Communication & Interpersonal SkillsDAY TWO
•Being an Assertive P
•Being an Effective Te

14. Program Agenda
Time Session Topics Discussed Competencies
13.00 – 15.00
• Service
Excellence &
Handling
Complaints
• The importance of internal customer
service
• Service Excellence for secretary
• Deal professionally with complaints
• Resolve and track complaints
• Establish internal customer trust and
rapport
• Functional /
Technical
Expertise
• Interpersonal
Communication
15.00 – 15.15 Tea Break
15.15 – 17.00
• Managing and
supporting
multiple
bosses
• Understand their behaviours
• Understanding Your Bosses’ Styles and
Working Expectations
• Managing bosses with conflicts of
interest and priorities
• Interpersonal
Skills
• Drive for results
• Peer
Relationship
• My Way
Forward
• My goals, plans, strategies and actions for the immediate
future
• Insight and Lesson Learned of the day
• Evaluation & Commitment for Improvement
14
Communication & Interpersonal Skills (Cont’d)DAY TWO

15. Our Experiences in
Similar Training

16. FACT SINCE 2000
• Trained more than 15,000 participants (Top executives, senior
managers, middle managers and professionals) in combined 12 years
both in in-house and public programs setting
• Served more than 650 major clients across industries, sectors and
regions, including Vietnam, Malaysia, Thailand.
• Run more than 350 different workshops or training programs on yearly
basis
• Has Partnership with several major training institutions in overseas
region.
IPDC Credential
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17. IPDC Credential
Our Trainers and Consultants are
seasoned, Industry-tested professionals.
They’ve gained for more than 20 years of
professional experience coming from
international and national firms, and
they’ve been senior-level executives or
directors in businesses.
OUR TRAINERS / CONSULTANTS
We currently have 82
Associated Trainers /
Consultants
PT. IPDC Consulting & Advisory 2013 17

18. Contact Information
Rasuna Office Park 2/QO-08.
Jl. HR. Rasuna Said
Jakarta 12960 Indonesia
Ph (+6221) 8378 6465 ; 8378 6477 ; 8378 6389
Fax (+6221) 8378 6478
E-mail : training@ipdc.co.id; registration@ipdc.co.id
www.ipdc.co.id
Training & Consulting DivisionA Subsidary of PT. IPDC Consulting & Advisory
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