Roderick Manalon Lagbas has over 10 years of experience in learning and development, human resources, and customer support roles. He currently works as a Training Facilitator at IBM, where he facilitates onboarding training for new employees and coordinates with management. Previously, he held roles as an HR Service Administrator, Training Coordinator, and Learning Management System Analyst at IBM, where he managed training events, processes, and systems. He is proficient in various software programs and has strong communication, presentation, and customer service skills. Lagbas aims to contribute to a dynamic organization that offers professional growth.

1. Roderick Manalon Lagbas
Address: B9 L14 Atherton Dr. PPEV, Cainta, Rizal, Philippines, 1900
Contact no: +632 922 2980584; +632 906 346 5461
Email: rlagbas@yahoo.com.ph
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OBJECTIVE:
To be part of a dynamic organization that provides challenges, professional development and
career advancement.
WORK EXPERIENCES:
TRAINING FACILITATOR – New Hire Onboarding (Learning & Development [L&D])
IBM Learning & Development| Eastwood City, Libis, Quezon City | February 2015 – Present
• Facilitates 2-day training for newly hired employees (small to large groups)
• Schedules and invites Guest Speakers
• Coordinates with L&D management regarding schedule forecast
• Imparts knowledge to New Hires by defining goals and objectives of the training
• Discusses company’s overview, background and history
• Introduces resources and tools that will help New Hires to transition smoothly
• Discusses Compensation and Benefits
• Submits Roster to L&D Management – post-training
HR SERVICE ADMINISTRATOR – (Quality Analyst – Center Support)
IBM – Center Support | Eastwood City, Libis, Quezon City, Phils| May 2013 – Present
• Monitors, evaluates and documents the ‘End to End’ Processes done by Events
Manager (EM) and Learning Management System Support (LMSS) – (processes of
EM / LMSS listed below)
• Reviews processes & Analyzes data to provide feedback to ensure client goals are met
• Provides Shadowing and Process Coaching/Mentoring
• Creates Process Documentation and Reports to Operations (Ops)
• Provides Coaching / Feedback and Recommendation to Operations
• Collaborates across multiple tams for process improvements and standardization
TRAINING COORDINATOR & LEARNING MANAGEMENT SYSTEM (LMS) SUPPORT
IBM – Learning | Eastwood City, Libis, Quezon City, Phils| January 2012 – May 2013
A. TRAINING COORDINATOR (Events Manager [EM])
End-to-End process (Events Management) of Trainings from LMS to actual training
• Coordinates with BLMs and clients for forecast/scheduling of training events
• Coordinates with clients for Facilitator and Venue Booking (Internal resources)
• Coordinates with Vendors for ordering Training Materials, Catering,
• Coordinates with Vendors for External Venues and External Facilitators
• Coordinates with Vendors to raise and process a Purchase Order (PO)
• Coordinates and Schedules Guest Speakers
• Manages Booking Calendar Tool (create and update venue bookings; create and
update facilitator booking per request)
• Provides Completions to Learners who attended the training
• Creates Online Trainings via WebEx
• Manages SharePoint access to ensure learners comply with post-work requirements
• Ensures proper and timely close out of training events in the LMS

2. A.1 Training Coordinator Lead Support
• Serves as an escalation support for client calls regarding issues
• Provides Root Cause Analysis (RCA) for any valid misses / disputes
• Mitigates any escalations by providing RCA and process adjustments
• Provides inputs to improve end-to-end process of Training Management
• Oversees forecast scheduling of training events for the entire year
• Spearheads quality checking of forecast scheduling
• Reports to client when forecasted trainings will be “Go Live”
• Owns the process for client’s requests to develop a new project course that will be
an integration of several courses that will be included in their curriculum
A.2 Courses Management – Learning Consultant
• Coordinates with Business Learning Managers (BLM) regarding Course set-ups,
course requirements, attachments, learning materials and delivery types
• Coordinates Training Content Design and Materials Development
A.3 Creates Process Documentation and Process Flowchart
A.4 Facilitation and Training
A.5 Reports Specialist
B. LEARNING MANAGEMENT SYSTEM (LMS) ANALYST
• Provides Client Call Support and Email Correspondence with Operations, Clients and
Vendors relating to any concerns with the LMS.
• Performs Analysis of Course Request Forms (CRF) & Session Request Forms (SRF)
• Inputs Data in LMS based on submitted CRF/SRF:
a. Course / Session Creation
b. Student Administration
c. Reservations Management
d. Enrolments
e. Resource Management
f. Learning Completions
g. LMS Catalog Construction
BUSINESS UNIT SPECIALIST
IBM – Learning | Eastwood City, Libis, Quezon City, Phils| April 2010 – January 2012
A. Business Unit (BU) Specialist - Learning Management System (LMS)
• Performs Email Correspondence with Operations and Counterparts relating to any
concerns with the Course and Session Development in the LMS
• Provides LMS Support (Course/Session Development in LMS)
• Creates of Online Learning Questionnaires and Web-Based Training
• Inputs Data in LMS based on submitted CRF/SRF
a. Course and Session Creation
b. Student Administration (Enrolments to Completions)
c. Reservations Management
d. Resource Management
e. LMS Catalog Construction
• Generates Reports (Completions, Exceptions, Trainings)
• Performs Formatting and Analysis of reports
B. Learning Resource Network (LRN)-New Hire On-Boarding (NHOB) Specialist
• Performs Email Correspondence with Operations and US Counterparts relating to any
concerns with the NHOB Training sessions
• End-to-End Processes: Liaison > Reservations > Scheduling > Offering > Completions
a. Conference Line Reservation
b. Sessions Scheduling
c. Roster Management
d. Transcript Management
e. Tracking of NHOB Trainings
f. SharePoint Management

3. C. SAP - Succession Planning Support
• Performs Succession Report - Leadership Activity Report (LAR)
• Creates Succession Planning Reports (9-Box and Master Report)
• Manages Employee’s Profiles
TIER 2 – HOME NETWORKING SPECIALIST
TeleTech Corp (May 2006 – February 2010)
• 2nd
line technical support (basic and networked environments)
a. Performs Supervisor Call Support (Floor Walker)
b. Acts as Assistant Team Lead/Team Quality Analyst
c. Acts as Team’s Accent and Call-Handling Coach
SEMINARS and TRAININGS:
• Leadership Foundation Training
• Process Documentation - Reviewer and Approver (Certification)
• Portuguese (Language Development Program)
• Introduction to Coaching
• 8 Disciplines - Root Cause Analysis
• Solving Problems Using Critical and Creative Thinking
• Records Management
• Project Management for Non-Project Managers
• Presenting with a Purpose
• Effective Presentation Skills (101, 102 and 103)
RELEVANT SKILLS:
• Proficient in Word, Excel, Visio and PowerPoint
• Proficient in Lotus Notes, Saba, SharePoint, Doculink, BlueStar, Wing FTP Server
• Knowledgeable in Centra, Ariba, SAP, CITRIX, WebEx, SumTotal, QuestionMark, MTM
• Strong Communication Skills
• Strong Presentation Skills
• Customer Oriented and a Team Player
• Multi-tasking / Time Management
• Adaptability to Change
MILESTONES:
• Completion of Leadership Foundation Training
• Achieved a certification as a Reviewer/Approver of Process Documentation
• Completed a Portuguese Language Course under the company’s separate Language
Development Program without sacrificing the quality output of my current role
• Promoted to Learning Quality Analyst
• Single-handedly managed New Zealand (NZ) EM process transition – compressed
workforce from a 5-man team to a single practitioner (myself)
• Subject Matter Expert (SME – process owner) – NZ Events Management
• Back up to the Training Coordinator Lead (EM Lead)
• Mentored one Training Coordinator that led to her promotion
• Incurred account savings (equivalent to 1 employee) due to new roles acquisition
• Acquisition of a backup resource for the BU-Reports process
• Became the Team’s representative to transition the said process during acquisition of
the account by another provider
EDUCATIONAL ATTAINMENT
2001 – 2007 TERTIARY

4. Bachelor of Science in Computer Engineering
Polytechnic University of the Philippines, Sta. Mesa, Manila
*Character references available upon request