2. Premise
national security rests on community support
community support rests on strategic communications
strategic communications rests on integration
communication changes will affect your policy
3. Strategic communications
a two way process that provides your
audiences with truthful, timely and ongoing
information to earn their support for what
you do
4. complexity of issues
new communications environment
information tsunami
communications professional
5. New-look strategic communications is
different
separate from media, electoral and funding cycles
anchored in integrity
continuity
interactive
beyond VOA (voice of the agency)
6. how does your agency rate on
strategic communications?
7. Internal communications environment
politics end run policy
pronouncements trump programs
daily headlines crunch
our community wants conversations
tight timeframes & tough budgets
greybeards and filing cabinets
10. Newspapers
“We have the opportunity to move from setting the agenda
each morning....to actually owning the agenda. All day. Every
day.”
John Hartigan, Chairman & Chief Executive, News Limited
Opening Address, PANPA Future Forum August 2010
31. Implications: citizens
All of us can….
publish professionally
comment anytime anywhere
become experts
bypass government channels
technological right of assembly
are never going back
32. Implications: media
traditional media is a multi-platform operation
new media links to traditional media
media relies on social for first response
new platforms compete with traditional media
old business model is busted
33. Implications: government
caution is risk
crowd source sentiment
invest in capability
influencer strategy
early involvement
empower first responders
34. Test what others offer
Objectives
Environmental scanning
Audiences
Intelligence and influence
Persuasive messaging
Multi channel delivery
Resourcing
Track, measure and evaluate
35.
36. It is not whether the person
in the street can get the message
In this fragmented comms can we gain enough
support for our message
Editor's Notes
Strategic comms is effective because it addresses the concerns of the audience first. It works because of the effort that it put into it. It is an essential quality of leadership.
Environmental scan and corporate memory Influencers and third party advocates: al gore climate change, peter cosgrove cyclone larry, greenpeace and vedanta mining