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Changing communication map


Implications for national security
Premise

national security rests on community support


community support rests on strategic communications


strategic communications rests on integration

communication changes will affect your policy
Strategic communications


 a two way process that provides your
 audiences with truthful, timely and ongoing
 information to earn their support for what
 you do
complexity of issues

new communications environment

information tsunami

communications professional
New-look strategic communications is
different
 separate from media, electoral and funding cycles

 anchored in integrity

 continuity

 interactive

 beyond VOA (voice of the agency)
how does your agency rate on
 strategic communications?
Internal communications environment

politics end run policy

pronouncements trump programs

daily headlines crunch

our community wants conversations

tight timeframes & tough budgets

greybeards and filing cabinets
Traditional media
Newspapers




      “We have the opportunity to move from setting the agenda
     each morning....to actually owning the agenda. All day. Every
                                  day.”
                            John Hartigan, Chairman & Chief Executive, News Limited
                                       Opening Address, PANPA Future Forum August 2010
Multi-speed & multi-platform
         news economy
Online commentary
New media
250 000 videos



466 000 + videos


 2900 + videos
Blogs
The adaptive web
Data mining: new resources boom
Impact on national security
Implications: citizens
  All of us can….


   publish professionally

   comment anytime anywhere

   become experts

   bypass government channels

   technological right of assembly

   are never going back
Implications: media
traditional media is a multi-platform operation


new media links to traditional media


media relies on social for first response


new platforms compete with traditional media

old business model is busted
Implications: government


caution is risk

crowd source sentiment

invest in capability

influencer strategy

early involvement

empower first responders
Test what others offer
Objectives

Environmental scanning

Audiences

Intelligence and influence

Persuasive messaging

Multi channel delivery

Resourcing

Track, measure and evaluate
It is not whether the person
     in the street can get the message

In this fragmented comms can we gain enough
          support for our message

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Changing communication map implications for national security

Editor's Notes

  1. Strategic comms is effective because it addresses the concerns of the audience first. It works because of the effort that it put into it. It is an essential quality of leadership.
  2. Environmental scan and corporate memory Influencers and third party advocates: al gore climate change, peter cosgrove cyclone larry, greenpeace and vedanta mining