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CTO Design Challenge II 10.15.09
The Challenge <ul><li>&quot;How do we promote intelligent discourse and decision-making on regional and national civic iss...
The Team <ul><li>Host: Brenda Cooper, CIO, City of Kirkland </li></ul><ul><li>Sailesh Chutani, Senior Director, Microsoft ...
Agenda <ul><li>The Problem </li></ul><ul><li>State of the Media </li></ul><ul><li>Potential Solutions </li></ul><ul><ul><l...
The Problem:  Public Input is Broken The Ideal The Reality
The Problem:  Lack of Discourse Citizens Queue to Speak to Elected Officials
The State Of Journalism <ul><li>40% get news from Internet  (Pew) </li></ul><ul><li>2.9% read newspapers online  (Scarboro...
New Information Sources <ul><li>EveryBlock </li></ul><ul><li>Neighborlogs </li></ul><ul><li>SeeClickFix.com </li></ul>
<ul><li>SOLUTIONS </li></ul>
1. Increasing engagement in discourse <ul><li>Goal </li></ul><ul><ul><li>Dramatically increase input, debate and dialogue ...
“ No Taxation without Representation”
Leverage existing touch points <ul><li>The “widget” strategy </li></ul><ul><li>Leverage existing tech </li></ul><ul><li>Re...
Locally relevant viaduct survey data?
Cheap hardware upgrade:  stickers!
2. Citizen Input Framework Cloud Services/ Data Host Govt funded & independent 3 rd  party administered Public Affairs Soc...
3. Incentives and business model Successful examples and parallels:  citizen science a la SETI@home and Salmon watcher pro...
Use of Gas Tax for Light Rail Citizens Nominate & Vote in/out Panel Annually Cloud Services/ Data Host Govt funded & indep...
Criterion for Success <ul><li>Higher satisfaction with the public policy and the process </li></ul><ul><li>Increase in civ...
Recommendations <ul><li>Save the Journalists (not the print media) and engage them to do analysis, investigative work for ...
Join the Conversation <ul><li>@ mygov.webpaint.com </li></ul>
Social Media as a Solution?
Other examples <ul><li>U2 using SMS at concerts  so fans can pledge support for poverty campaigns </li></ul><ul><ul><li>Wh...
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FiReGlobal CTO Challenge II 2009

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FiReGlobal 2009 CTO Challenge II: How can technology help increase civic engagement?

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FiReGlobal CTO Challenge II 2009

  1. 1. CTO Design Challenge II 10.15.09
  2. 2. The Challenge <ul><li>&quot;How do we promote intelligent discourse and decision-making on regional and national civic issues, given the deterioration of newspapers and other media and the polarization of politics? </li></ul><ul><li>Can technology assist in the promotion of rational discussion?&quot; </li></ul>
  3. 3. The Team <ul><li>Host: Brenda Cooper, CIO, City of Kirkland </li></ul><ul><li>Sailesh Chutani, Senior Director, Microsoft </li></ul><ul><li>Tricia Duryee, Principal Correspondent, Moconews </li></ul><ul><li>Joe Heitzeberg, VP, Whitepages </li></ul><ul><li>Sajal Sahay, Executive Director, T-Mobile </li></ul><ul><li>Bill Schrier, CTO, City of Seattle </li></ul><ul><li>Chetan Sharma, President, Chetan Sharma Consulting </li></ul>
  4. 4. Agenda <ul><li>The Problem </li></ul><ul><li>State of the Media </li></ul><ul><li>Potential Solutions </li></ul><ul><ul><li>Leveraging existing government touch points </li></ul></ul><ul><ul><li>Introducing a closed-loop framework for civic discourse </li></ul></ul><ul><ul><li>Incentivizing Civic Participation </li></ul></ul><ul><li>How will this actually work? </li></ul><ul><li>Recommendations </li></ul><ul><li>How can you get involved? </li></ul>
  5. 5. The Problem: Public Input is Broken The Ideal The Reality
  6. 6. The Problem: Lack of Discourse Citizens Queue to Speak to Elected Officials
  7. 7. The State Of Journalism <ul><li>40% get news from Internet (Pew) </li></ul><ul><li>2.9% read newspapers online (Scarborough) </li></ul>
  8. 8. New Information Sources <ul><li>EveryBlock </li></ul><ul><li>Neighborlogs </li></ul><ul><li>SeeClickFix.com </li></ul>
  9. 9. <ul><li>SOLUTIONS </li></ul>
  10. 10. 1. Increasing engagement in discourse <ul><li>Goal </li></ul><ul><ul><li>Dramatically increase input, debate and dialogue between citizens and government at all levels </li></ul></ul><ul><li>Current Challenges </li></ul><ul><ul><li>Existing, e.g. town hall has very limited participation </li></ul></ul><ul><ul><li>Only the dissatisfied engage </li></ul></ul><ul><ul><li>Social media favors the upper echelon </li></ul></ul>
  11. 11. “ No Taxation without Representation”
  12. 12. Leverage existing touch points <ul><li>The “widget” strategy </li></ul><ul><li>Leverage existing tech </li></ul><ul><li>Reward participation </li></ul>
  13. 13. Locally relevant viaduct survey data?
  14. 14. Cheap hardware upgrade: stickers!
  15. 15. 2. Citizen Input Framework Cloud Services/ Data Host Govt funded & independent 3 rd party administered Public Affairs Social Networking Site Media Outlets ThinkTanks Government Private Enterprise Citizen - Local Private Citizens Citizen - State Citizen - National Compilation & Analysis Of Public Input KEY Expert Panel (Private Citizens) Citizen Input Citizens Nominate & Vote in/out Panel Annually Public Policy Local/Regional/Natonal Government Non-binding Policy Recommendations Closed-loop Presentation of Adopted Recommendations to Citizens Information Experts chosen by degree of complexity of the issue Public Hearing of Recommendations
  16. 16. 3. Incentives and business model Successful examples and parallels: citizen science a la SETI@home and Salmon watcher program of King county; Co-ops for day care; Wikipedia, FourSquare Assumptions: platform exists, citizens are aware of the tools and know how to use them, participation is open to all
  17. 17. Use of Gas Tax for Light Rail Citizens Nominate & Vote in/out Panel Annually Cloud Services/ Data Host Govt funded & independent 3 rd party administered Public Affairs Social Networking Site Media Outlets ThinkTanks Government Private Enterprise Citizen - Local Private Citizens Citizen - State Compilation & Analysis Of Public Input KEY Expert Panel (Private Citizens) Citizen Input Public Policy Local/Regional/Natonal Government Non-binding Policy Recommendations Closed-loop Presentation of Adopted Recommendations to Citizens Information Experts chosen by degree of complexity of the issue Public Hearing of Recommendations
  18. 18. Criterion for Success <ul><li>Higher satisfaction with the public policy and the process </li></ul><ul><li>Increase in civic participation and engagement by a quantifiable metric </li></ul>
  19. 19. Recommendations <ul><li>Save the Journalists (not the print media) and engage them to do analysis, investigative work for think-tanks, policy making </li></ul><ul><li>Set the public data free and encourage use </li></ul><ul><li>Leverage existing tools, touch points, and organizations to implement the framework e.g. SMS, Twitter, Facebook </li></ul><ul><li>Ensure Closed Loop </li></ul><ul><li>Creative Incentives </li></ul><ul><li>Invite State and City govt. to prototype the approaches to test their usefulness to address an actual issue </li></ul>
  20. 20. Join the Conversation <ul><li>@ mygov.webpaint.com </li></ul>
  21. 21. Social Media as a Solution?
  22. 22. Other examples <ul><li>U2 using SMS at concerts so fans can pledge support for poverty campaigns </li></ul><ul><ul><li>Why not: Metro bus tunnel SMS campaign for alternative energy? </li></ul></ul><ul><ul><li>Ubiquitous: 96% of wireless phones have SMS, 87% of people have wireless </li></ul></ul><ul><li>Adoption of blogs, twitter, facebook by celebrities and media is rising….but govt? </li></ul><ul><ul><li>Representatives in government “Promote policy and respond to needs of citizens” </li></ul></ul>

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