2. What can we change to save time
and money?
Employee training in multiple departments
Scheduling
Increase in productivity
3. Interview Results
Interview completed with 39 grocery store employees
87% desired training in multiple departments
74% felt responsibilities are not fairly shared among team members
49% felt the skills of employees are not being well used
62% said they do not feel challenged in their current position
4. Training
Cross trained Employees (trained in multiple departments) =
Increase customer satisfaction by more knowledgeable employees
Employees feel challenged
Less new hires
Fewer total employees on payroll
Benefit/Insurance payout decreases
5. Productivity
6000
5000
4000
3000
2000
1000
0
No. of Trans
Items Sold
Sale Amt $
This graph shows when the store does its peak business
Allowing each store manager to schedule employees at incremental times during the
day/night to allow for maximum productivity.
6. Scheduling
What can we change for scheduling?
Hire people over 18 who are allowed to work in all departments
Bring people in early to get a department ready
Finished employees go to another department to help get ready for
customers
Schedule skilled workers to stay longer
7. Monthly look at hours used
PROJECTED HOURS
Front End
Grocery
Produce
Market
ACTUAL HOURS
Deli
Front End
20%
Grocery
Produce
Market
20%
35%
39%
9%
14%
6%
7%
24%
26%
Deli
8. Increase Productivity
Work accomplished in timely manner
Make a list of how much time it takes to complete a task
Different tasks take longer as well as different departments take
more prep work.
Do the prep work the day before
Out of 39 employees 18 said that they could use help throughout
the day to accomplish task quicker,
10 said that they found themselves with nothing to do at times, and
11 refused to answer
9. Management
Store manager said, “he would like to be able to make changes as
needed for his store without having to wait for corporate to sign off
on it.”
he would be able to implement policies that were specific to his
store
adapt to changing situations
Make decisions in the moment
10. Give store managers more power
Let store managers:
Write store specific training procedures
Freely adjust daily schedule as demanded by workload
Use total store hours to use skilled employees as needed
11. Happy Customers
These suggested changes would
increase customer satisfaction by
having:
Fully stocked shelves
Cleaner store
Less wait time in lines
More help finding items
