1. ANUPAM SINGH
Mobile # 00971 528614910 | email: anupam.singh1123@gmail.com | http://ae.linkedin.com/pub/anupam-singh/9b/a78/5a9
IT STORE INCHARGE – OPERATIONS
Creative and business savvy Retail Professional with 4 years progressive experience across various retail formats like Fashion
Retail, Electronics Retail . Proven ability in store operations and business acumen with well-developed skills and leadership
qualities to support the business and work towards the success of store, teamand brand. Area of expertise include:
Store Operations Customer Service Excellence P & L Management
Shrinkage Reduction Visual Merchandising Training and Development
Inventory Management Marketing Activations Quality Audits
PROFESSIONAL EXPERIENCES
JUMBO ELECTRONICS – DUBAI – UAE Jan 2013 to Present
IT Store Incharge
Key Contributions
Ensured the visual merchandising changes according to the customers requirement, categorizing each and ever product as
per the product family, especially the Wearable Technology (Health and Fitness Range)
Building a team by training them in various categories which will raise their confidence in selling more higher ASP
products and more attachments which helps increasing the Ticket Size, Item Per Customer and eventually sales.
Managing various brands at a store level like Apple, Sony, Samsung, LG, Nikon, Canon and etc into various categories
like Laptops, Mobile Phones,Panels, Camera, Gaming and Accessories.
Ensuring the stock shuffle on regular basis to maintain the healthy ageing and securing margins, also ensuring the
replenishments of the fastest selling SKU and new product launches.
Successfully managed the 700 Sqft store at the Jumbo House and given the growth of an annual revenue from Aed.15
million to Aed.18 Million, also gained experience working at the big box store (3000 Sqft) at the Dubai Mall, Ras Al
khaiamah, Fujairah, Al Ain Mall Jumbo.
Provided directions to the team of 12 like Sales Advisor, Visual Merchandisers and Cashiers on merchandising, floor lay
out and customer service to maintain the brand ethos and global uniformity.
Ensured close monitoring on physical stockand inventory control, proactively addressing variances to substantially
bringing down the shrinkage to 0.09%.
Implemented best merchandising practices to maintain the optimum levels of 4000 units at the ratio of 80:20 for IT
Products and accessories.
Ensured the culture of performance and mentored to identify talent who eventually becomes second line of command.
Also re launched operations after the renovations and ensured the successfullaunch with the co ordination of visual team
and operations.
PANTALOONS RETAIL INDIA LTD – HYDERABAD - INDIA Apr 2011 to Aug 2013
Department Manager – CSD
Appointed as a part of the core team to launch operations of a 26000 Sqft pioneering store (PANTALOONS) to register the top
line of INR of 48 crore within 1 year for the premier retail conglomerate operating 40 international brands.
Key Contributions
Initially managed Kids section of area 4300 Sqft implemented optimum layout, planogramming, merchandising mixed
based customers buying pattern and contributed 28% towards the store sales.
Handled Women’s sections,consistently deliberated with category managers on right merchandising and marketing
promotions enhancing the store contribution from 38% to 52%.
2. Instrumental at the launch of 2000 Sqft CSD concept store as a Acting Customer Service Manager achieving AED.8
Million in the 1st year at 108% of the budget and received recognition as Store of the Quarter.
Lead and effectively trained the concept personnelto achieve the rating of 83% in quarterly and annual operational
audits, also averaging 87% in Shoppie (Mystery Shopping Programme).
Stream lined systemand process with the control measure in place to minimize the shrinkage at 1.8% in spite of
maintaining experiential and interactive customer connect.
Launched loyalty programme as a retention tool to generate sales and enrolled 5000 customers in the 9 months.
HOTEL HINDUSTAN INTERNATIONAL – KOLKATA - INDIA Dec 2010- Mar 2011
Front Office Executive
Appointed as a Front Office Executive to operate the check In and Check Out procedure ..
Key Contributions
Taking Care of VVIP Check In Procedures .
Implementation of SOP.
Maintaining Guest Database.
Resolving the Guest Issue.
EDUCATION
2006 – 2010 M.S.Ramaiah College of Hotel Management
(Bachelor of Hotel Management )
2006 Delhi Board ( ISC)
2004 Delhi Board ( ICSE )
PERSONAL INFORMATION
Date of Birth – 26th September 1986
Passport No. H9532934
Languages Known – English , Hindi, and Bengali
Address – 215 Al Fardan Building , Al Nahda, Sharjah.
