An employee survey conducted at 39 grocery stores found that most workers desired cross-training in multiple departments. Store managers sought more scheduling flexibility to efficiently allocate staff based on workload. The document proposes allowing cross-training of employees, dynamic scheduling adjusted daily by store managers, and empowering managers to move skilled staff where needed. These changes are predicted to increase customer satisfaction, employee engagement, and productivity while reducing costs through staffing optimizations.
This case study is a result of a client in NSW that all started with the 90 day factory Bootcamp.
The results seem staggering and impossible, but in fact it is easy and anyone willing to commit to a proven program will have these results also. It is all about a dedicated and committed team that is willing to put in the "hard yards" now, so they can stop needing to do them every day. The result is an enjoyable workplace that everyone looks forward to and is not something you need a holiday "from".
39 solutions - India's leading business management firm in Mumbai.Helps you to identify your business goals and objects.Know more about us visit 39solutions.Com
This case study is a result of a client in NSW that all started with the 90 day factory Bootcamp.
The results seem staggering and impossible, but in fact it is easy and anyone willing to commit to a proven program will have these results also. It is all about a dedicated and committed team that is willing to put in the "hard yards" now, so they can stop needing to do them every day. The result is an enjoyable workplace that everyone looks forward to and is not something you need a holiday "from".
39 solutions - India's leading business management firm in Mumbai.Helps you to identify your business goals and objects.Know more about us visit 39solutions.Com
Dinner with Peers was an event curated by Peers.org. Hosted on Dec 2, 2013, Design Thinking Hong Kong and Carshare.hk collaborated to bring this event to Hong Kong. We invited entreprepreneurs, designers, programmers, investors, and many more to join us for a night of sharing and exploring the concept of collaborative consumption. We were surprised to find the number of people in Hong Kong that is already involved in this movement but also surprised that many people are learning about this for the first time.
Design Thinking Hong Kong hopes to continue to support the peers community as we think that this model and concept can build a stronger community and help tackle issues such as sustainability and waste in Hong Kong.
New store openings - making the best first impression.
With over 200 new store openings managed during my career and having been responsible for the rapid rollout of J Sainsbury Locals, Poundland and 99p Stores I speak from experience.
What is outsourcing and how can it help your business?Face for Business
Outsourcing! How does it help your business? What is outsourcing? How will it benefit your businesses? How can you change your business plan to grow your business?
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This comprehensive program covers essential aspects of performance marketing, growth strategies, and tactics, such as search engine optimization (SEO), pay-per-click (PPC) advertising, content marketing, social media marketing, and more
2. What can we change to save time
and money?
Employee training in multiple departments
Scheduling
Increase in productivity
3. Interview Results
Interview completed with 39 grocery store employees
87% desired training in multiple departments
74% felt responsibilities are not fairly shared among team members
49% felt the skills of employees are not being well used
62% said they do not feel challenged in their current position
4. Training
Cross trained Employees (trained in multiple departments) =
Increase customer satisfaction by more knowledgeable employees
Employees feel challenged
Less new hires
Fewer total employees on payroll
Benefit/Insurance payout decreases
5. Productivity
6000
5000
4000
3000
2000
1000
0
No. of Trans
Items Sold
Sale Amt $
This graph shows when the store does its peak business
Allowing each store manager to schedule employees at incremental times during the
day/night to allow for maximum productivity.
6. Scheduling
What can we change for scheduling?
Hire people over 18 who are allowed to work in all departments
Bring people in early to get a department ready
Finished employees go to another department to help get ready for
customers
Schedule skilled workers to stay longer
7. Monthly look at hours used
PROJECTED HOURS
Front End
Grocery
Produce
Market
ACTUAL HOURS
Deli
Front End
20%
Grocery
Produce
Market
20%
35%
39%
9%
14%
6%
7%
24%
26%
Deli
8. Increase Productivity
Work accomplished in timely manner
Make a list of how much time it takes to complete a task
Different tasks take longer as well as different departments take
more prep work.
Do the prep work the day before
Out of 39 employees 18 said that they could use help throughout
the day to accomplish task quicker,
10 said that they found themselves with nothing to do at times, and
11 refused to answer
9. Management
Store manager said, “he would like to be able to make changes as
needed for his store without having to wait for corporate to sign off
on it.”
he would be able to implement policies that were specific to his
store
adapt to changing situations
Make decisions in the moment
10. Give store managers more power
Let store managers:
Write store specific training procedures
Freely adjust daily schedule as demanded by workload
Use total store hours to use skilled employees as needed
11. Happy Customers
These suggested changes would
increase customer satisfaction by
having:
Fully stocked shelves
Cleaner store
Less wait time in lines
More help finding items
