This document outlines strategies for Walmart to address high turnover rates among associates within 90 days. It proposes hiring associates with positive attitudes, effective scheduling, and thorough training. It also discusses increasing associate engagement through suggestion boxes, clear communication of goals, and customer service training. Improving the customer experience and keeping inventory organized are identified as ways to increase sales and profits. The overall goal is to save on training costs by reducing turnover while boosting engagement, sales, and profits.

1. Maximizing Success
By Jobyna Terry

2. 3 Basic Beliefs
 1) Respect for the individual
 2) We are in business to serve the needs of the
customer
 3) We strive for excellence in all we do

3. Mission Statement
 Wal~Mart is a company that is full of adventures and
promotions. Although this is true, we do have
problems that are occurring across the boards. One
problem is our 90 day turn-over. This problem can be
countered by increasing associate engagement, which
can increase profit and sales.
 The mission of this business plan is to increase profit
and sales by reducing factors of the business while
increasing others.

4. 90 Day Turn-Over
 90 Day Turn-Over is when money is spent in training
dollars and the associate quits within those certain
amount of days. This issue costs the company millions
in training dollars.

5. 90 Day Turn-Over cont.
 Goal
 1) Hire quality workers
Strategy
 Hire people with positive attitudes, that are self motivated
people that are willing to work, and people that work well
with others.
 Build relationships with associates after hired so if they have a
problem they will exercise the Open-Door policy and feel
comfortable doing so

6.  Goal
 2)To have effective scheduling for associates
Strategy
 To confirm with associates their availability so there will
be no problem down the road
 Follow-up with associates after 60 day period to see if
updates need to be made to availability status
 Have compassion for associates with changing
availability (due to child care, medical needs, and or
school) that does not harm the company

7.  Goal
 3) Train associates properly
Strategy
 Have associates trained thoroughly with welcoming them into
the Wal-Mart family environment by assigning them to their
departments and have the department managers conduct a
meeting so the new associates will know who they are
training with and who they can come to for questions
 Assign them a person(s) to shadow during their training
period that has exemplified quality work performance
 Allow the option of job rotation

8. Sam Walton
“You don’t have to leave Wal-Mart
to change jobs or change careers.”
 Be sure to encourage associates that they can continue their
career here at Wal-Mart further than a part-time associate

9. Associate Engagement
 Associate engagement is very important to the success
of the business. The company thrives off of the
performance of our associates. There fore as the
management team we have to be sure we are doing our
parts to see that they perform the duties that are set
out.

10. Morning Meetings

11. Performance & Engagement
Target Actual
72 56

12. Associate Engagement cont.
 Goal
 1) To increase associate engagement
Strategy
 Place an associate suggestion box to view associate point
of view on things that need change
 Communicate directly with associates to let them know
the goals of the store
 Give them power to complete their work correctly
 Be sure there are enough telxons for associates to use to
complete work

13.  Goal
 2) To engage associates in team work
Strategy
 Encourage associates to offer a lending hand to someone
in need
 And to ask for help when needed
 Set deadlines and check list for modular for teams to
complete

14. Lending a helping
hand

15.  Goal
 3) To improve Customer Service skills
Strategy
 Have monthly customer service work-shops for
associates
 Have them to engage in the work-shop with a question &
answer session, along with scenarios similar to the
hiring interview and CBL’s
 Offer cross-training so associates can help customers
and co-workers in any department

16. Helping our
Customers

17. Increasing Profit & Sales
 Wal-Mart is an excellent establishment to work and
shop at. The things that each store does inside the
establishment determine their profits or sales. Your
sales derive from the SOTC profile as well. One has to
learn to cater to the demographics of their store
location.
 “The feeling our customers have when they leave our
stores determines how soon they’ll be back” -Sam
Walton

18. Increased Sales formula
 Happy Associates + Happy Customers = Increased
Sales
 Remember it is “Never wrong to treat people right”
 Award associates for excellent job performance

19. Beating Profit and Sales Plan 1688
Plan Actual
Target Sales:
105
Target profit:
105
Sales: 100
Profit: 117

20. Increasing Profit & Sales cont.
 Goal
 To increase company Profit and Sales
Strategy
 Cater to the demographics of your surroundings (Be a
store of the community)
 Be aggressive with helping customers
 Keep the back room organized
 Be aware of mark –downs/roll backs

21.  Goal
 Guarantee that customers are satisfied by the end of
their shopping experience
Strategy
 Be sure that end caps, side counters, and shelves are
stocked
 Be sure that everything has a price
 Be sure the store is clean and safe
 Add clip strips to related areas
 Be more aware of customer needs

22. Customer Experience
Target Actual
805 807

23.  Goal
 To receive higher returns on our investments
Strategy
 Look for seasonal items in the backroom that will sell quickly
 Review sales from last year
 Have coverage in the store to help assist customers quicker
 Check monthly operational income statement to see where
the company stands and where cut backs need to be made
(Labor cost, Supply cost,

24.  Goal
 Decrease over stock
Strategy
 Order the correct amount of items
 Check the back room for items before reporting it in the
daily outs
 Be sure correct items are on the floor
 Make sure on-hands are correct

25.  Goal
 Control Shrink
Strategy
 Have an organized and clean backroom
 Scan all items in and out of the binnings
 Check merchandise to be sure items are in the casings
before selling to customers
 Watch for red flags that may be presented by the
vendors in the receiving areas

26. Inventory to Inventory Sales
Store Total
10/13/2009
55,858,435

27. Inventory Reconciliation
Inventory Adjustment Shrinkage Percentage
-758,224 -1.36

28. Measurement of Success
 By implementing these strategies within a 30-day time
frame Wal-Mart will be able to:
 save money by decreasing the amount of dollars spent
in training.
 Increase associate engagement within the work place
 Overall increase profit and sales