1. Sara Anderson e-mail : sara_archeologia@yahoo.com Tel : 502-533-6838
1 - PROFESSIONAL EXPERIENCE
WAITRESS / CASHIER Maugus Restaurant , PapaRazzi , La Riviera Gourmet Wellesley, MA DEC 2013 - PRESENT
• Provide top quality customer service in person and on the phone
• Successfully upsell food / drinks
• Accurately handle payment transactions and prepare daily cash reports
ADMINSTRATIVE ASSISTANT Mega Mobile Boston, MA MAR 2013 - NOV 2013
• Provided administrative assistance to CEO & President
• Documented and filed sensitive materials and correspondences with customers and vendors to make
available for future reference
• Provided professional correspondence to current customers and vendors through emails, mail & fax
• Professionally Administered all incoming calls , took messages or redirected callers as appropriate
• Ordered office supplies as well as sales materials and maintained monthly billing arrangements
and package handling
• Scheduled daily / weekly / monthly office agenda
• Arranged all travel, reconciled expenses reports, booked flights and hotel reservations
• Set up and facilitated meetings (internal / external )
• Compiled and entered sales data (weekly / monthly / YTD) into Excel spreadsheets for CEO and office
manager to review sales numbers and performance
• Created sales proposals for new vendors
• Managed accounts receivable , processed checks , credit card payments and bank deposits
SENIORCUSTOMERSERVICEREPRESENTATIVEAT&T SutherlandGlobal Services Alexandria,EgyptDec2010 – Dec 2012
• Attracted potential customers by answering questions, offering information about AT&T services
(U-VERSE & CELL PHONES)
• Opened and maintained customer accounts (new provides , upgrades )
• Resolved service problems by expediting corrections and /or adjustments and following up to ensure
resolution and customer satisfaction
• Maintained financial accounts by analyzing and answering billing questions and collecting payments
• Acted as a SME (Subject Matter Expert ) handled escalations from team members
• Acted as a team leader by coaching other team members on sales and CR!FT
• Provided daily reports to upper management about team members performance
• Created training presentations ( sales and tech support ) for on floor employees
• Created presentations to teach AT&T Core standards and customer service experience to trainees
CUSTOMER SERVICE REPRESENTATIVE Mobinil, Alexandria, Egypt JUN 2010 – DEC 2010
• Served customers by providing products / service information and resolving product/ service problems.
MAIN RESTAURANTHOSTESS( KALA ) FourSeasonsHotels and Resorts at San Stefano, Alexandria,EgyptJUL2008 – JUN 2010
• Ordered office/restaurant supplies , updated bulletin board ,made weekly staffscheduling , checked
servers uniforms before opening

2. • Maintained restaurant hygiene , flowers , temperature , lights and buffet tags
• Trained new servers and hostesses
• Handled booking reservations
• Assigned tables to expected guests
• Greeted and escorted guests to their pre-assigned tables
• Made quality checks , received guests feedback , communicated feedback to restaurant manager and
restaurant chef
• Communicated with other departments ( pastry , flower , room service, etc) creating memorable
guest experience for inhouse guests ( birthdays, anniversaries, surgical operations, etc)
2 - EDUCATION AND CERTIFICATION
• Massbay Certified Arabic Medical Interpreter in the state of MA as of 5/14/2015
• Alexandria University , Alexandria , Egypt Bachelor of Arts, Greek and Roman Archeology 2004 - 2008
• Arab Academy For Science and Technology, June 2000 (Microsoft Office : Word, Excel, ower Point, Outlook )
3 - LANGUAGES WRITTEN AND SPOKEN
• Excellent English, Arabic, and Italian
• Good French, Latin, and Ancient Greek
4 - COMPUTER SKILLS & SYSTEMS
• Excellent Command of Windows, Internet and Microsoft Office ( word, Excel, power point, outlook)
• Video Editing Programs (U-lead, Adobe Premiere Pro, Movie Maker)
• Audio Editing (Cool Edit)
• CRM; System-X; Micros; Aloha; Adelo
5 - PERSONAL SKILLS
• Pro-active, Active Listener, Energetic, Fast learner, Enthusiastic, Outgoing, Multi-tasker,
Analyzing Information, Quality Focus, Customer Service, Phone Skills , Resolving Conflict,
Problem Solving, Product Knowledge, Documentation Skills
6 - HONORS AND AWARDS
• Overall Top Performer (CR!FT, sales, new provides, quality, attendance, adherence) Sutherland – Q3 2012
• Best Team Member award (Sutherland) – Q1 2012
• Best Team Member award (Sutherland) – Q4 2011
• Employee of the Month (Four Seasons) – Feb 2010
• Employee of the Month (Four Seasons) – Aug 2009
• Four Seasons guests thank you letters (USA Army, Royal Family in Qatar, return guests and regular guests)