1. Curriculum Vitae
Name: Ria Kenna
Address: 6 Blooms Road
North Warrandyte 3113
Mobile: 0438 259 251
Email: riamaria9@hotmail.com
Overview
In my career to date I have developed a strong skill base in the areas of management and
client support, team management and support, service delivery and customer service. This
has been achieved by bringing best practice to assignments through emphasising excellence
in service outcomes via highly developed communication and interactive people skills.
Key Skills
Key Strengths & Abilities
 High level of professionalism
 People and service focused
 Excellent interpersonal skills
 Strong communicator – written & verbal
 Competent to interact at all levels
 High level of attention to detail
 Strong organisational skills
 Consistently works to organisational
goals and values
 Clear thinker – good problem evaluation
and resolution
 Self-motivated
 Vision enabler
 Strong work ethics and values
 Articulate and well spoken
 Diplomatic and confidential
 Easy going – works well autonomously and
within a team
Confidential Page 1
 Word
 Excel
 PowerPoint
 Lotus Notes
 Outlook
 InDesign
 Visio
 Minute taking
 Event management
 Staff recruitment
 Staff supervision
 Internet Explorer
 Typing 70+wpm
 Audio typing

2. Curriculum Vitae
Experience
April 2014 – December 2015
Executive Assistant to CEO
ONCALL Personnel & Training Pty Ltd
 Provide high level secretarial support to the CEO.
 Lotus Notes diary management and email communication on behalf of CEO.
 Ensure all written correspondence and advice, reports, applications and consultation materials comply with
ONCALL’s quality procedure and those requirements as set out by the customers and clients.
 Liaise with stakeholders, including ONCALL’s Executive and Board, DHHS and a broad cross section of
customers and clients.
 Attend and minute Executive Monthly Managers Meetings.
 Preparation of agenda for meetings and Executive, report compilation and distribution.
 Supervise and manage Reception comprising two Receptionists handling up to 500 calls/day.
 Events management as required: planning days, client/staff Christmas and mid-year functions, delivered on
time and within budget.
 Office management, equipment maintenance and development of administrative systems.
 Creation, setup and maintain filing systems including highly confidential documents
 Manage catering for internal training courses, team leader and executive meetings.
 Complete project work as required for CEO and Director.
 Tender preparation, assist with writing, administration and coordination.
 Create templates /action plans / forms as required.
 Assist Recruitment with interviewing and selection of applicants when required.
Key Achievements:
 High level of written support to CEO, Director and Executive Managers; letters, email, proposals and
tenders.
 Creation and set up filing system and resource library for CEO and HR Manager.
May 2011 – February 2014
Executive Assistant to General Manager
Operational & Continuity Adviser / Education and Online Services (EOS)
(Previously Marketing & Education), Consumer Affairs Victoria (CAV)
 Provide high level, confidential administrative support to the General Manager, EOS
 Lotus Notes diary management - coordinate meetings and branch events
 Monitor and distribute ministerial briefs in TRIM electronic document management
 Minute taking for weekly Bureau meetings – creation and distribution of agenda and minutes
 Compile/coordinate/distribute EOS weekly reports to directors and managers within CAV
 Manage and coordinate printing and design processes for CAV prescribed forms/publications:
- Liaise with designers/stakeholders/printing houses
- Maintain comprehensive spreadsheets for tracking printing and design processes
- Conform to regulation and policy processes regarding format/layout/templates/logos
- Upload web versions of publications/forms to CAV website
 Upload daily media clippings to CAV intranet (WIKI) and link to branch
 Event management: end of year and specialist events
 InDesign creation of “YourCAV” internal weekly poster and internal posters as required
Key Achievements:
 Write and establish printing process and flow chart for use by EOS marketing advisers and the Operational
and Continuity Adviser role
 Establish and maintain CAV publications Library
Confidential Page 2

3. Curriculum Vitae
July 2009 – April 2011
Personal Assistant to Director, People & Culture (Human Resources)
Department of Justice
 Provide high level confidential, administrative, secretarial and executive support primarily to the Director
as well as the Executive Management Team (Employee Relations) and staff within the unit.
 Schedule and manage meetings and appointments via Lotus Notes for Director.
 Provide high level PowerPoint presentations for Director and executive team.
 Prepare, monitor, track and quality assure ministerial briefings and correspondence via EMINS
 Deliver administration and financial functions including records management, accounts payable, reporting,
analysis and reconciliation
 Manage itineraries for travel and accommodation for the Director and branch
 Develop and maintain office support systems and procedures
 Coordinate and maintain office equipment and purchasing
 Maintain confidential TRIM records and filing of reports, correspondence and related material
 Plan, organise and coordinate branch/team events; conferences and workshops
 Maintain and operate all relevant equipment, such as video conferencing.
Key Achievements:
 Established relationships with key stakeholders and senior management dealing with confidential and
sensitive information with a high level of professionalism and discretion.
 Effective and comprehensive presentations to meet the needs of all stakeholders.
August 2006 – June 2009
Executive Assistant to Director Information Management & Technology
Department of Innovation, Industry & Regional Development
 Provide executive support, minute taking and coordination of internal Knowledge Management Committee
and delivery of information to internal stakeholders.
 Lotus Notes diary management
 Screen, receive and direct incoming telephone calls on behalf of Director
 Implement electronic document repository for Knowledge Management Committee minutes and papers
 Preparation of plans, board papers, reports, memorandums and correspondence
 Preparation PowerPoint presentations and Excel spreadsheets
 Plan, develop and manage the running of corporate events
 Branch Coordinator for the Ministerial Support System (MSS)
 Register and monitor departmental and ministerial briefs on EMINS
 Coordinate and chair EA monthly Support Group meetings
 Assist projects teams as required
 Monitor and order online stationery for branch
 Create and maintain Excel spreadsheets and databases, branch email and org charts
 TRIM filing and archiving.
Key Achievements:
 Established and coordinated the Knowledge Management Committee and Bi-monthly Conference
 Facilitated planning and running of conference events for all aspects for the branch
Confidential Page 3

4. Curriculum Vitae
Education
2014 – 2015
2013 – 2014
2003 - 2004
Diploma of LBL Therapy
Diploma Hypnosis & Regression Therapy
PLR Academy UK
Diploma Holistic Counselling
Holistic Living Training Institute
1998 - 2000 Diploma of Visual Arts
NMIT
1996 - 1997 Bachelor of Arts
LaTrobe University (first year only)
1980 VCE
Prahran High School
Numerous professional and
personal development short courses
Interests
 Art – painting and sculpture
 Reiki teacher
 Meditation teacher
 Gym, pilates, walking
 Reading
Referees
Available on request
Confidential Page 4