1. YULANDA HAMMOND
324 Pagoda Court | Pickerington, Ohio 43147 | C: 614-947-9085 | E: yulandahammond@yahoo.com
ADMINISTRATION | HR RECRUITING | MARKETING
Hands-on experience in recruiting, operations support and community support positions. Recipient of several awards
highlighting contributions to customer service. Recognized for professionalism and willingness to accept challenges.
COMPETENCIES | STRENGTHS | EXPERTISE
Relationship Building
Client Management
Employee Relations
Staff Supervision
Needs Assessment
Project Management
Back-office Systems
Data Management
Strategic Planning & Initiatives
Budgeting & Expense Reports
Policy/Procedure Development
HR/Benefits Administration
Staff Training & Development
Productivity Improvement
Relationship Management
Client Needs Analysis
Performance Evaluations
Program Development
Program Implementation
Recruiting/Staffing
Inventory Management
Bookkeeping
Benefits/Payroll
Expense Control
HR/RECRUITING CONTRIBUTIONS & HIGHLIGHTS ___________________
Recruiter | HR Consultant – Allstate
Spearheaded creation and launch of entire claims center; recruiting lifecycle included target identification,
decision criteria, job posting, active and passive candidate sourcing and qualification, candidate interviews,
reference checks, offer extension/acceptance, onboarding and new hire monitoring; recruited 300 positions.
Recruiter | HR Consultant – Allstate
Organized and carried out entire recruitment and onboarding lifecycle pursuing information technology and
accounting professionals; generated awareness of positions and company by advertising openings, appearing
at job fairs, launching in-house recruiting events and initiating relationships with community colleges.
Recruiter | HR Consultant – Allstate
Served as Employee Giving Campaign Chair responsible for coordination of event supporting United Way-
American Red Cross fundraiser; delivered presentations educating employees on local issues; included
company-sponsored events and at-work entertainment.
PROFESSIONAL & RECENT EXPERIENCE ___________________________
Quantum Health – Columbus, Ohio November 2011 to Present
High-growth privately held company specializing in navigation of clients through healthcare system to secure lower
costs and improve health; operations supported by 200 – 500 associates; revenue exceeds $12.9 million.
Care Coordinator (Patient Services Representative)
Serve as patient and provider advocate supporting patients, families, providers and office staff engaged in
coordinated healthcare program; includes response into inquiries addressing benefits, eligibility, claims, provider
look ups and care coordination processes.
Research incoming inquiries; educate and guide clients through robust healthcare process and options; resolve
client healthcare system issues; collaborate with external providers, TPAs (Third Party Administrators) and PBMSs
(Pharmacy Benefit Management Systems) on clarification and implementation of solutions; assist providers and
members with referral and pre-certification process; manage transaction documentation.
Effectively respond to 45 – 70 incoming inquiries daily.
Contribute to improved efficiency as member of “Rapid Response Team” trusted with accepting incoming
inquiries from all work groups; respected for industry knowledge and selected amongst 1st
team members.
2. YULANDA HAMMOND Résumé Page 2
Reduce errant insurance benefit quotes and provide recommendations with consistency through
communications with all work groups.
Lower wait times for members through contributions during associate absences and large call volumes.
Pickerington Board of Parks and Recreation – Pickerington, Ohio 2006 to 2010
Parks & Recreation Department: City department responsible for maintaining safe, clean facilities, enhancing park
land, and providing recreational programs and events for Pickerington residents.
Board Member
Served on advisory board supporting and advising Safety Committee of Council; providing policy and recreation
program input to Parks and Recreation Department; identifying and recommending parks capital projects to
Safety Committee of Council.
Played instrumental role projects including disk golf course development; safe paths to schools (bike and
walking trails); community swimming pool renovation.
Pickerington PTO (Parent-Teacher Organization) – Pickerington, Ohio 2006 to 2010
School organization assisting district faculty, staff and parents in execution of district quality education mission.
Volunteer (Previous PTO President)
Organized several events and activities with responsibilities comprising volunteer and committee coordination,
inventory management, and event marketing and advertising; additionally maintained directory database and
communicated with school administration and faculty.
Selected Notable Events: Pickerington High School Central Music Boosters; Book fair; Fall Festival;
Father/Daughter Dance; Spirit Wear; Monthly Staff Appreciation. Included 4 – 100 volunteers per event.
Allstate Insurance – Hudson, Ohio
Recruiter | HR Consultant | Help Desk Operator | Computer Operator (1991 – 1999)
EDUCATION ______________________________________________
Malone College – Canton, Ohio
Bachelor of Arts in Business Management
TECHNICAL SKILLS _______________________________________________
MS Windows | Microsoft Office
PROFESSIONAL ORGANIZATIONS ___________________________________
Toastmasters
324 Pagoda Court | Pickerington, Ohio 43147 | C: 614-947-9085 | E: yulandahammond@yahoo.com
