1. MICHELE CARTER
Process Improvement . Employee Engagement . Program Management
512.731.0768 | michelecarter013@gmail.com | https://www.linkedin.com/in/michele-carter-7183595a | @iiwiilove
Manager Visionary Collaborator Innovator Teacher Motivator Speaker Creator Team Player Writer Self-Starter Fixer Leader
Process improvement leader and innovation implementation expert.
My passion is improving systems, environments, and processes with an end goal of empowering
and engaging employees, ensuring successful client transition and outcomes, and increasing
work productivity through retention of talented staff, focus on client needs,
and staying true to the mission of the organization and its leadership.
PROCESS IMPROVEMENT
 Approve and coordinate approval of application designs and/or change management strategies (including training and
communication) for statewide business automation tool which improved on-time entry of data insuring real-time
access to client information resulting in more informed decisions for protection of abused/neglected children and
vulnerable adults.
 Managed statewide transition to mobile-working tools and methods improving on-the-go documentation, faster access
to resources, and just-in-time client support.
 Developed and implemented a 10-step strategy for successful implementation and operationalization of mobile-
working policy, process, and best practice.
 Successfully implement communication processes to collaborate with field leadership and remote teams, improving
organizational efficiencies and cost savings by utilizing GoToMeeting, GoToWebinar, SurveyMonkey, SharePoint,
YouTube, IdeaScale, Poll Everywhere, conference calls, and other online or electronic software/hardware which
maximizes participation of essential stakeholders and minimizes time commitment and travel.
 Research and write procedures for standardizing child death investigation procedures.
 Test and approve proposed hardware and software initiatives improving and streamlining statewide business processes
for staff in the field.
 Identify, track and communicate application enhancement needs, approving requirements and designs based on
business needs, legislative mandates, and/or defects.
EMPLOYEE ENGAGEMENT
 Initiated and currently manage successful agency employee engagement campaign, to include recognition ceremonies,
promotion announcements, 'Did You Know' articles addressing employee-identified needs or concerns, promotional
video, and other activities to support employee morale and retention.
 Work closely with executive leadership, top division leaders, and mid-level managers to realize the vision and direction
of the organization maintain an employee-first environment that attracts and retains talent.
 Implemented executive leader’s vision for first statewide recognition ceremony for agency, involving all logistical and
planning deliverables - from invitations through event planning, travel management, creation of programs, award
certificates, event set-up, security, refreshments, parking, reception and registration, employee contact and follow-up,
management of resources and support teams, troubleshooting, and after-action.
 Founded and manage the first support professionals’ initiative to provide training, agency awareness, and hands-on
support for support staff relating to education, work tasks, and personnel needs.
 Founded military veteran organization for state employees entitled MilVets, providing information and support in
accordance with state/federal laws and agency recruitment and retention efforts.
 More than 15 years directly and positively engaging employees, finding opportunities to improve work environments
and/or improve attitudes about work environments.
PROJECT/PROGRAM MANAGEMENT
 Implement and successfully manage agile change management strategies for ongoing modernization of multi-million-
dollar IT business applications supporting 13000 employees, ensuring smooth transitions in policy, process, and
practice, enabling adoption and minimizing impact to client and stakeholder services.
 Manage and develop project schedules, deliverables, planning, business process mapping, implementation, analysis,
and follow-up activities on technology and business processes ensuring wrap-around support.

2. Michele Carter – Project/Program Management & Process Improvement 2
 Build and lead IT project change management work groups and cross-functional process improvement teams.
 Manage eLearning and communication specialists in developing technology training and communications for an
organization of 13000 utilizing interactive online tools, engaging and enhancing retention supporting multiple learning
and communication needs, including accessibility.
 Coordinated Drug-Endangered Children Taskforce in 8-county area involving law enforcement, medical professionals,
school districts, and other social service organizations which improved collaborations resulting in better client outcomes.
 Managed account relationships with international companies, such as: HEB, CIBA, Owens Corning.
MILITARY SERVICE
Detachment Commander /Platoon Leader – U.S. Army National Guard and Inactive Ready Reserve.
Achieved Rank of Captain (Grade 03) - Honorable Discharge (1996).
COMMUNITY OUTREACH
Teacher/Assistant - Religious Education (Killeen and Fort Hood, TX) – middle and high school youth.
Ethics and Integrity in Ministry Trainer – Diocese of Austin (Central Texas) – adults and youth.
Lector & Lay Eucharistic Minister – St. Elizabeth Ann Seton (Fort Hood, TX).
Food Drives supporting non-profit charitable organizations.
ACCOMPLISHMENTS
2017 Facilitated Implementation of agency-wide employee recognition program celebrations. TDFPS
2016 Successfully launched and managed Organizational Change Management for multi-million-dollar IT project. TDFPS
2015 Promoted new program - MilVets – to support military veteran employees and promote understanding. TDFPS
2014 Developed and maintain agency Support Professionals Initiative – highlight, assist, and retain support staff. TDFPS
2014 Created, sponsored, and managed Youth Retreat – planning, contracts, facility, logistics, budget – Fort Hood, Texas
2010 Started/ Manage successful youth program on military post – started with 5 youth - current 45 – Fort Hood, Texas
2009 Volunteer of the Year - Garrison Chaplain Command - Fort Hood, Texas
512.731.0768 michelecarter013@gmail.com https://www.linkedin.com/in/
michele-carter-7183595a
@iiwiilove
POSITIONS/ORGANIZATIONS EDUCATION/TRAINING
TX Department of Family and Protective Services (TDFPS)
 Organizational Change Management Manager
 Process Improvement Manager
 IT Project Manager
 Program Director / Quality & Risk Specialist
 Computer Usage and Information Security -2016
 Accessibility - 2015
o EASI (Equal Access to Software & Information)
o Knowbility (John Slatin AccessU)
 Agile Project Management - 2012
 Presenting Data and Information - Tufte 2015
 Project Management - Casey Foundation 2009
 Bachelor of Arts Degree, Sociology - University of
Mary Hardin-Baylor, Belton, Texas 1986
US Army Civil Service & Appropriated Fund Contract
 Youth Ministry Director
 Consumer Affairs Representative
Goss-Reid Associates
 Operations Manager