1. Melissa Covington-Olsen
256-603-8661
melissa.covington@eagles.usm.edu
Summary
Dedicated, customer-focused professional with over sixteen years of increasing responsibilities in service, sales,
marketing and management. Highly organized and adaptable; strong multi-tasker and problem solver.
Education
2013 Bachelor of Science and Technology
University of Southern Mississippi, Hattiesburg, MS
Experience
Choices, LLC
Hattiesburg, MS
Office Manager October 2013- Current
 Provide a high level of customer service to patients both in the office and over the telephone; schedule patient
appointments.
 Coordinate Dr. Lamousin’s professional schedule including planning and arranging special events and seminars.
 Manage the day to day office operations including account payables/receivables, ordering supplies and creating
office publications.
 Responsible for human resources functions including hiring, scheduling of staff and processing payroll.
 Develop and support policies and procedures for office operation.
 Act as company liaison in building relationships with the local business community.
FedEx – Office
Hattiesburg, MS
Promotional Relations February 2010 - January 2011
 Conferred with department heads or staff to discuss topics such as selection of advertising media or
product to be advertised.
 Identified and developed contacts for promotional campaigns that met identified buyer targets such as
distributors or consumers.
 Represented the company at trade association meetings to promote products.
Assistant Manager June 2005 - February 2010
 Directed, coordinated, and reviewed activities in sales, service, accounting and shipping/receiving.
 Planned and directed staffing, training, and performance evaluations to develop and control sales and
service programs.
 Reviewed operational records and reports to project sales and determine profitability.
 Directed and coordinated activities involving sales of products, services or other subjects of sale.
Customer Consultant November 1997- June 2005
 Actively engaged with customers in order to understand their needs; recommended suitable merchandise
and assisted the customer with their purchase.
 Described merchandise and explained use, operation, and care of merchandise to customers.
 Maintained knowledge of current sales and promotions, policies regarding payment and exchanges.
 Inventoried stock and requisitioned new stock.

2. Accomplishments & Honors
 Gamma Theta Upsilon Honors Society
 University Honors Society
 Ham Radio University
Community Service
 Volunteer Instructor, Hattiesburg Public School System - Provided Geography and applied Geographic
Information Systems techniques training to junior high school students.
 Volunteer, Mississippi Development Authority - Asset Mapping and Quality of Life Assessments
 Volunteer, Annual Cleanup of Black Creek, Okatoma Creek and Leaf River
References
 Jennifer Coursey - HRIS Specialist, Tulane University
504-345-9567
 Dr. Chris Lamousin – Psychiatrist, Choices, LLC.
601-310-0507