1. SUMMARY
SKILLS
EXPERIENCE
EDUCATION AND
TRAINING
WEBSITES,
PORTFOLIOS,
PROFILES
YOLANDA
WARD
yolaward1222@gmail.com
262-389-0604
Casselberry, FL 32707
Dedicated Customer Service Representative that's talented at processing high volumes of
error-free transactions and meeting departmental goals. Offering exceptional communication
and organizational skills combined with industrious, personable and entrepreneurial nature
Troubleshooting
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Customer support and assistance
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Analyzing data
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Knowledgeable of wine and spirits
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Product merchandising
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Client account management
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CASE MANAGER | 11/2019 to Current
Transformco - Lake Mary, FL
Responsible for handling telephone calls from internal and external customers and attempts to
sell Protection Agreements on Sears products that the customer either already owns or has
recently purchased.
BEAUTY ADVISOR | 10/2018 to 11/2019
24-7 Intouch - Altamonte Springs, FL
Recommended treatment and styling products to customers to meet current needs or resolve
specific concerns.
CERTIFIED NURSING ASSISTANT | 01/2012 to 08/2018
Fransiscan Villa - South Milwaukee, WI
Fostered relationships with patients, caregivers and healthcare teams to achieve individual
care plan targets.
Full Sail University - Winter Park, FL
Bachelor of Science
Entertainment Business, Expected in 05/2021
http://fsbizsite.com/ybrown1/
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https://www.linkedin.com/in/yolanda-ward-202634116/
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