1. 120 ELLIS DRIVE APT #3• HATTIESBURG, MS 39401
PHONE (601)543-7470 • E-MAIL: PORTIAFOUNTAIN@GMAIL.COM
PORTIA FOUNTAIN
PROFESSIONAL PROFILE
Highly organized analytical professional with superior goal setting, decision-making, and problem solving
skills. Solid reputation for having positive impact on both internal and external support and overall
productivity. Keeps pace with changes in various industries and evolving needs. Strong ability to identify,
develop and sustain a network of people and other resources for tasks. Able to execute strategic initiatives in a
methodical approach.
PROFESSIONAL EXPERIENCE
September 2013 - Present ​General Dynamics Information Technology – Hattiesburg,
MS
Acting Quality Specialist/Customer Service Representative
▪ Provide knowledgeable responses to telephone inquiries in a courteous and professional manner
▪ Adhere to GDIT’s Culture of Responsibility policies as they relate to protecting personally
identifiable information
▪ Meet/exceed departmental goals on a daily/monthly basis
▪ Maintain appropriate documentation of phone inquiries or correspondence tasks
▪ Acquired dual training in Medicare and Marketplace customer service
▪ Appointed as a Certified Acting Quality Specialist in CCO and Marketplace new hire nesting
mentor
June 2005 – April 2011 ​Hattiesburg Country Club – Hattiesburg,
MS
Supervisor
▪ Oversaw food, beverage, dining and catering operations for the country club
▪ Hired, trained and supervised staff
▪ Assisted with wedding planning, banquets and other catering events to ensure the events were
successful
▪ Created special promotions to promote sales
▪ Managed and assisted with completing food requests in a prompt and accurate manner
August 2007 – February 2008 ​Walmart.com – Hattiesburg,
MS
Customer Service Representative
▪ Provided accurate information regarding customer orders
▪ Assisted with gift care inquires and activations
▪ Processed return orders and corrected orders that were incorrect
EDUCATION
2012 - Present University of Southern Mississippi Hattiesburg,
MS
▪ Major: Biology
CERTIFICATIONS
▪ Marketplace Certified

2. ▪ Medicare Certified
▪ Marketplace Internal Support Group Certified
▪ Tier 2 Certified
ADDITIONAL SKILLS & COMPETENCIES
▪ Microsoft Word ▪ PowerPoint ▪ Excel
▪ Access ▪ Adobe ▪ Outlook