Austin John Simmons has over 10 years of experience in the hospitality industry. He holds a Bachelor of Science degree in Hotel Administration from the University of Nevada, Las Vegas. His current role is as a Restaurant Supervisor at Sazerac, a Kimpton restaurant in Seattle, where he manages servers, bartenders, and other staff. Prior to this, he worked in various roles including Front Desk Agent at Hotel Monaco in Seattle, internships at MGM Resorts International, and Bell Services at Disney's Caribbean Beach Resort. He is proficient in several hotel and restaurant technology systems such as Epitome, Aloha, and Revinate.

1. Austin John Simmons
3005 NW 56th
Street Ÿ Seattle, Washington 98107 Ÿ 702-328-5692 Ÿ Ajsimmons17@gmail.com
Education
University of Nevada, Las Vegas
Bachelor of Science in Hotel Administration, Major in Hospitality Management – May 2014
Honors/Awards: National Society of Leadership and Success Inductee, UNLV American Red Cross Club President and Founder
College of Southern Nevada, Las Vegas
Paramedic/Firefighter studies – 2010-2011
Involvement: Paramedic Explorer Program Participant
Griffith University at Gold Coast, Australia
Study abroad program participant, emphasis on Music and History studies - 2009
Work Experience
Sazerac Ÿ A Kimpton Restaurant Seattle, WA
Restaurant Supervisor April 2015-Present
• Direct a team of servers, assistants, expo’s, bartenders, and BOH staff to provide an exceptional dining experience
• Communicate clearly to staff what is expected of them, various needs during service, and positive/constructive feedback
• Integrate various projects and improvement plans to heighten guest and employee satisfaction levels
• Organize weekly FOH orders, daily line-ups including a team-plan when anticipating high volume or special events
• Actively engaging and responding to guest complaints and feedback via “Revinate” in addition to social media engagement
Hotel Monaco Ÿ A Kimpton Resort Seattle, WA
Front Desk Agent August 2014-April 2015
• Executed daily tasks such as guest wake-up calls, acted as operator, prepared reports to communicate clearly with the
engineering and housekeeping department during guest check-outs/ins, genuinely provided Kimpton’s standards of service
• Assisted and teamed with departments like Sazerac, In-Room-Dining, Sales/Catering, Housekeeping, and Engineering
• Conducted myself in a professional manner when working with guests, colleagues, and vendors while managing daily side
projects and solving guest related concerns
The Mirage Resort and Casino Ÿ MGM Resorts International Las Vegas, NV
Hospitality Internship Program Ÿ Human Resources June 2014-Aug 2014
• Assisted Employee Engagement and Training department with newsletter articles, employee of the month recognition,
philanthropic events, property tours and general employee guest service
• Maintained employee records in the Employee Relations Office and consolidated employee files due to a new “cloud-
based” human capital management technology
• Assisted with opening of new restaurant, observed suspensions pending investigation cases
ARIA Resort and Casino Ÿ MGM Resorts International Las Vegas, NV
Limousine Dispatch March 13-June 2014
• Answered multiple phone lines with genuine personality, input reservations, dispatched chauffeurs, tracked transports,
maintained chauffeur rotations, tracked airline flights for all VIPs, MGM Executives, players and celebrities while
maintaining Five-Star service for the 4,000+ room resort
• Proactively greeted, interacted, and assisted resort staff in a professional manner to foster and promote a cooperative and
harmonious work environment
Caribbean Beach Resort Ÿ Walt Disney World Resort Lake Buena Vista, FL
Bell Service Team May 2011-January 2012
• Collaborated with team to go above and beyond for every guest visiting the 2,112-room resort, ensuring guests an
exceptional service experience and accurate care of guests’ property
• Maintained efficiency and safety in managing and dispatching over a dozen bellmen during peak times of approximately 800
check-ins and check-outs daily
Skills
Epitome-Kimpton’s PMS, HotSOS-Kimpton’s housekeeping/engineering work-order software, Aloha-Kimpton’s Restaurant POS,
Avero-Kimpton’s Restaurant interface for passdown and daily service tracking, Revinate-Kimpton’s Restaurant customer review
outreach interface, TAG-Disney’s Airport-to-Resort software, Lilo-Disney’s PMS, Opera-MGM’s PMS, Workday-MGM’s Human
Resources Online Interface, Vantage/ADP-Kimpton’s Human Resources Online Interface and VIPR-MGM’s Dispatch software