Venus Wright has over 10 years of experience in social services, customer service, and administrative roles. She has a bachelor's degree in human service management and is proficient in tasks like assessments, benefit determinations, case planning, and time management. Her previous roles include residential aid, program administrator, front desk agent, intern, style expert, and banquet coordinator.

1. Venus Wright
19404 Ridgewood Avenue
Warrensville Hts., Ohio 44122
(216) 577-6742 ▪ (216) 854-9534
Venuswright72@gmail.com
Summary
Experienced ProgramAdministrator within a Social Service setting; Extensive
customer service skills that works to enhance human service needs. Proficient in completing
task, relating to assessments, determination of benefits and intervention planning.
Key Skills
Time Management Critical Thinking
Case Planning/ Notes Training
Organization Patience
Problem solving Customer Service
Education
Tiffin University 2016-2017
Psychology
University of Phoenix, Phoenix, Arizona
Bachelors Human Service Management 2009-2013
Professional Experience
Catholic Charities, Matt Tabblett for Women, Lakewood, Ohio 2016- 2017
Residential Aid
• Monitored daily behaviors, and recorded case notes on women behavior.
• Emotional support provided to clients with drug alcohol addictions.
• Assist with disbursement of daily medications
• Assisted with daily meals and activities
• Drug testing
Youth Opportunities Unlimited, Cleveland, Ohio 2014 – 2016
Summer /Fall ProgramAdministrator
• Processed information related to determination of program admissions for summer jobs.
• Recorded information within the data base to assure accuracy of all documents received.
• Documented weekly notes to reference youths and young adults progress at worksites.
• Developed scheduled time management through visitation of several worksites assigned.
• Processed seventy five timesheets and corrections on a biweekly basis.
• Mentored youth from the age 14-18 as well as young adult’s 18-23.
• Provided different strategies to motivate and become more effective in the workplace.
Aloft, Beachwood, Ohio 2013 – 2015

2. Front Desk Agent
• Managed registration process, to assure efficient timely check in and out proper
procedures.
• Operated hotel switchboard, take calls and provided information in transferring calls.
• Computed necessary billing changes using Galaxy light Speed system.
• Balanced cash to begin and close shifts.
• Managed accounting for all rooms and reported and maintenance, housekeeping
concerns or any other issues concerning guest stay.
• Provided guest with directions and any additional information needed through out there
stay.
Jane Edna Hunter, Cleveland, Ohio 2010 – 2011
Intern/ Volunteer
• Trained on inputting information within, Statewide Automated Child Welfare Information
System.
• Participated in Outreach Programs to encourage and inform individuals of available
assistance.
• Cultivated plans towards safety assessment, family assessment, case plan and case
reviews.
• Assisted Licensed Case Worker, with visitation to homes to follow up on cases involving
adoption, crisis situations, and foster care.
Courtyard Marriott, Beachwood, Ohio 2003 – 2014
Banquet Coordinator/ Purchasing
• Processed weekly food ordering through various food vendors, in order to ensure a flow
of products needed.
• Decreased food cost to 30% with effective purchasing.
• Coordinated large events as well as organized seating and great customer service.
• Supervised small staff as well as scheduling
• Manage monthly inventory to assure accurate count.
• Trained new staff on Pos Micro system.
Lane Bryant Sales Expert, Mayfield Heights, Ohio 2003 – 2010
Style Expert
• Maintained weekly credit goals to promote sales.
• Daily merchandising & inventory through sales and promos
• Revitalized marketing strategies to increase units of sales.
• Ability to work under pressure with tight deadlines
Certificates & Awards
• Associate of the month, Courtyard Marriott
• Certified New Hire Trainer Marriott, 2005
• Examination Certificate CSWMFT Board (Laws and Rules), 2014
• MEPA (Multi Ethnic Placement Act), November 2010
• Substance Abuse, November 2010
• Safe Serve Certificate, 2013