Leatha Hayward has over 10 years of experience in customer service roles across various industries including retail, food service, pet care, and dance instruction. She has a strong work ethic and enjoys taking on responsibility. Her education includes graduating from Validus Preparatory Academy in Bronx, NY in 2011. Currently, she works as a Film Crew Member at AMC Bronx.

1. Leatha Hayward
2246 Webster Ave
Bronx, New York 10457
Phone: (347) 818-7320
Email: lhayward9317@yahoo.com
Profile
1.) Charismatic, versatile, performance-driven, enjoys a challenge and thrives on responsibility.
2.) Resourceful, healthy patience, hardworking, motivated team player with friendly interpersonal skills.
Education
Validus Preparatory Academy Bronx, NY
February 2008- June 2011
Employment History
AMC Bronx,NY
Film Crew Member July 2015 - Now
·Prepare and serve concession items to guests
·Clean the concession area.
·Sell movie tickets and AMC Gift Card.
·Use cash register to conduct cash and credit card transactions.
·Inform guests about currently featured films, policies, programs and more.
·Clean and maintain the auditoriums, restrooms and lobbies.
Bronx Zoo Bronx, NY
Merchandise Sales Associate Aug 2013- June 2015
· Provide outstanding customer service and directions if needed to all customers.
· Assist in the training and development of peers
· Maintain cleanliness of merchandising and store.
· Processing of new shipments and maintain, clean and organized stock room.
· Process payments of cash, credit, or debit via cash register.
Pooch Pals LLC New York, NY
Pet Care Provider Nov 2014- Mar 2015

2. · Walk and care for clients and their pets.
· Provide walking, pet sitting and training.
· Maintain and provide outstanding customer service.
Pita Grill Restaurant New York, NY
Cashier Dec 2014 - Feb 2015
· Ring up customers on cash register and provide customer service.
· Have knowledge of menu and promotions.
· Answer phone, process and pack orders for delivery.
· Clean and maintain clean store and stock.
American Eagle Outfitters Bronx, NY
Sales Associate July 2014-Dec 2014
· Focus on customers service beyond expectations.
· Knowledge of promotions and merchandise.
· Maintain cleanliness of sales floor and fitting rooms.
Animal Haven Shelter New York, NY
Kennel Attendant Nov 2013- Mar
2014
· Caring for, monitoring, and socializing cats and dogs in the shelter.
· Maintaining a clean and safe environment.
· Supervising and guiding volunteers and assigning tasks.
· Assist with adoption processes.
Petsmart Pelham Manor, NY
PetsHotel Associate: Nov 2012 - July 2013
· Handling and care for dogs in the facility.
· Maintaining and cleaning the facility
· Knowledge of company computer system to create reservations.
· Supervising safe interactions and monitor behavior with the animals in the facility
· Use cash register to process purchases
· Temporarily performed overnight care of animals and cleaning facility.
·
Summer Youth Employment Program Bronx, NY
Youth Facilitator: July - Aug 2012
· Facilitate dance workshops with youth.
· Take part in music, art, and health workshops.
· Supervise youth on field trips.
Clarie’s Yonkers, NY
Retail Sales Associate: July - Nov 2011

3. · Ring up sales on cash registers, processing cash, credit, and debit purchases.
· Assist customers while ensuring an easy and comfortable experience.
· Replenish stock on shelves and maintaining clean floors and displays.
The Door-This Way Ahead Internship New York,
NY
Retail Intern: Jan - May 2010
· Interning with Gap and Old Navy Volunteers.
· Participation in job training, customer service, and retail skills .
· Communication and problem solving workshops.
American Ballroom Dance Theatre New York,NY
Receptionist: Apr- July 2009
· Schedule appointments and processing payments including debit and credit purchases.
· Using Microsoft applications (Publisher, Word, and Excel). Maintain front desk.
· Assistance with marketing and advertisement of specials and live presentations.